I had the company come out for fall inspection as I have for the last 6 years. He said I needed an…read moreigniter and a capacitor replaced. I let him. I was charged $509 for less than 40 minutes work. The parts were under warranty and free. I asked why so high. He said hourly rate $220 Then travel time ( they are less than 15 min away), sending parts back, and paper work I had signed a contract so let him work. Afterwards I talked to neighbors, posted on Nextdoor, and called three firms others said they had used. One was one was $350 and the other two under $300. Although regular service contract reasonable, The replacement work bill was unreasonable

Find another business, the quality of work is garbage. I had 2 qualified contractors come through…read moreafter A&E claimed the thermostat was at fault for no cold air and was going to charge us $80 for a new one. Oddly enough, it worked fine with the furnace. Luckily, the professionalism is as incompetent as the labor, so Frank blew us off for the second time with no response. That's when we called someone else and both contractors agreed that there was a leak because he fried the valve while brazing the pipe. That's not pretty either but better than the kink left in the copper pipe, titled unit and ridiculous amount of tape used. The filter drier wasn't even in the correct location. Please, save yourself the headache and money for repairs and RUN. You will regret any work done, not one aspect of the job was done correctly.

Service is great and technician is very knowledgeable and professional. I would recommend them for…read moreyour service needs.

One of the most dependable appliance repair company I have ever dealt with…read more On time, know what he (Cliff) was doing. able to diagnose the problem in minutes. Said he would have the part no later then tomorrow and called two hours later that he had the part. My dryer was up and running within minutes. I now have a Family owned and operated appliance repair that I can depend on to do the job right.

Tony Ivey is the guy you really hope for when you need help. He saved our Christmas (2022)…read more We had had him do work for us previously while updating our kitchen so when we found ourselves in an emergency situation 3 days before Christmas (2022) we immediately called him. It was a very cold rainy night. Our shower stall was not draining and it did not seem like an emergency so when he offered to come immediately I said let's wait 'till tomorrow. By the next morning I had come to realize we had a big problem. The weather had gotten even worse - near freezing rain ALL day. He came quickly and found that our line from our house to the septic tank was blocked. He got out there, dug up our line, spliced in a clean-out port, cleared the root blocking the flow, and put it all back together - all in freezing rain. We were expecting to have a house with 12 people which would have had to have been cancelled (with a loss of air fares for 3 families) - you can't have a dozen people in the house with no water! The price was absolutely fair. The service was ideal. He's the kind of person who wastes no time and just gets the job done fast and right with a great attitude. We really really like him and you will too.

Rude, dismissive, and now ghosting us. During the repair i would ask how things were going, how…read moreit's looking, etc, and Tony would just shrug, mumble something, and walk away. After 8 hours and $2500+, Tony could not tell us what the issue was, making us look negligent to our builder when this was a clog in an unused guest bathroom. Not personable and was not considerate of our home. Complained about having a long day and upset that our tiny dogs barked at him. Left poop marks everywhere, resulting in my gf and I spending 8 hours together cleaning up after him. When we pointed out a leak in the ceiling, he literally laughed and said yup thatll happen. Not sure what precautions he took to try and minimize that, but based on his reaction, I doubt it was much. We cannot recommend this service under any circumstances based on our experience

Prompt customer response to my toilet issue.The representative that answered the phone realized the…read moreurgency of the situation gave a satisfactory time the service person would be at the house The service guy called first to ask about the problem -was very friendly professional resolved the situation in a very professional way I like the concise way this problem was resolved. The price in line for today. Would absolutely use this company again if needed. This business is established providing plumbing needs big or small for years to the community and surrounding areas big or small jobs.

Terrible service. Dont call this company. Theyll charger you a lot without a good quality of work…read more I have to hire another plumber because they didnt fix our plumbing problem.

Mebane Air is the HVAC contractor for my apartment management company. When my AC unit went out, I…read morecontacted my landlord, who immediately called Mebane Air to set up an appointment. A technician came to my apartment within 24 hours and determined that the part needed to be replaced. The part took two days to order, but I was able to check on the status of the order by calling Mebane Air. The woman who answered my call was very patient and helpful. The technicians who came out to install the new part were also kind and professional. I was very satisfied with the service I received from Mebane Air.

If I could give them 6 stars, I would. Everyone from the office staff, to the installation crew and…read moreeven the owner of the company were nothing but incredibly polite, timely, and professional. They did excellent work and at a fair price. Mebane Air installed a completely new HVAC system and all new duct work for us and I cannot recommend them enough. We would use them again in a heartbeat!

DO NOT RECOMMEND! James Crumpton is a con artist who tries to sound professional but only wants to…read morereceive payment in advance without doing the work. He came out and found the issue, stated the parts needed to repair and that he needed the money upfront to purchase the parts. Once he received the money, he started stalling and making up excuses as to why he hadn't gotten the part or when he'd be able to come back out. He will ask for cash or to use PayPal so he can take the money and not complete the service. He will state he's a small business owner, his truck/van is down, and a boatload of other foolery to make you think he's legit. Do not trust anything he says or hire him for any work. He will take your money and not complete the job - and the give excuses like his mom passed away and how hard it is for him. He will sound legit initially and the go ghost. He will say he's purchased the parts and will come complete the work - then not show up and continually text that he'll be there. Consumers in Burlington and Al surrounding areas should beware of this foolery. Unprofessional scam artist - do not use this clown!

First of all the service call was not $50 he charged me $ 70. Then he told me it would be one price…read moreto get the part, Then the next day when he got the part he told me it would be $60 more because the manf. required a special compositor. which was a lie because i looked at the part and it was old. With rust on it. When I asked him to put the original compositor back in, he refused. The fact is I paid way too ,much for a service that turned out to be very poor!

Felt compelled to write a review for Tobacco Road Heating & Air after the terrific experience we…read morejust had with the company. Like so many people, when summer turned to fall we switched our heat pump from cool to heat only to find it didn't want to heat. To our regret we called another company that had been used by the prior owner of our house. They came out diagnosed what they thought was the problem, replaced the part only to find it didn't work and then started in telling us we were in for steep repair costs bordering on needing to replace the system (the system is from 2013). That's when we asked our neighbors for a recommendation and they told us to call Jonathan at Tobacco Road Heating & Air. We are so, so glad we did. It was the weekend so I sent an email to the company explaining the issue and asking for an appointment. Jonathan wrote back before I could finish my morning coffee and we were set to go with an appointment that week. Our appointment window was 9-12 and Jonathan pulled into our driveway at 8:59am(!). He checked out the issue; gave us a clear explanation of his thinking; and described his plan of attack. He called to check that the warehouse had the parts we needed and was back later that afternoon to install the parts. Problem solved. Not only was Jonathan timely, diligent, and professional but he saved us a ton of money by trying to actually solve the problem and not just sell us a new system. When you move to a new area, finding the right companies to maintain and service your house systems is always a challenge. We are happy that we've found Tobacco Road Heating & Air and can cross HVAC off our list.

Jonathan fixed our HVAC after three previous technicians from two different companies either told…read moreus there was nothing wrong as we sat there sweating, or tried to charge us $2,000 to replace a valve that did not need replacing. He diagnosed the problem as too little coolant, recharged the system, and suddenly my upstairs is cooler than it has been in years. Highly recommend.

PJ tried to sell me a new water pressure tank years ago when mine was perfectly fine. Always get a…read more2nd or 3rd opinion of a reputable plumber. I hate when I hear his voice on radio ads.

It was such a relief for us to find Carolina Plumbing and Water Systems. There were 4 issues and…read moreBrian resolved them all swiftly and completely. He was helpful, smart and totally there to help us. Carolina Plumbing put in my hot water heater a few years ago and I've had zero problems with it. He serviced it for us now as replaced a flange on a toilet, fixed a leak in the kitchen water filter, changed the filters for us and repaired a pop-up assembly. I'm so grateful for this company!