I can honestly say that from start to finish my experience with Chisholm Service exceeded my…read moreexpectations! This whole process reminded me of how personal customer service used to be back before the push for speed and automation got in the way of individual customer care. I was in need of replacing my upstairs AC and furnace this Spring, but I really wanted to find the best price for a quality service and product, as this was going to be a major expense for me. I called around and had reps from at least 5 different companies in my area come to look at the situation and provide me with a quote. Chisholm's quote was the best price by a small margin, but it was the patience with which they handled my many questions regarding the varying systems, SEER vs. SEER2 ratings, and components that really got my attention right from the start. While some of the other companies came in the door trying to upsell me on things, Chisholm did not. Other companies also followed-up their initial visit with an automated system-generated quote that ONLY gave me an opportunity to click a button to accept it (and no way to send a simple reply email with any questions). Chisholm followed-up such automated emails with personalized emails and/or text messages that were easy to respond to. Chisholm also then took the time to answer more of my questions as I tried to compare the many quotes that I had received (which in most cases was quite confusing and seemed a bit like trying to compare apples to oranges). On installation day, Chisholm was on time and their technicians were friendly and easy to work with. They answered my questions and got the job done without any issues arising from my perspective. During the installation, they told me that this new (stronger) system should really have a larger fuse and advised that one of their team members would bring that by another day. Sure enough, I soon received a call to schedule that and when that more senior technician came by to do that simple job - he also inspected all of the work that had been done... this is what REALLY impressed me, as he noted a few items of concern that could have been done better and advised that he could come by the next week to repair those. Indeed, that next week he was back and completed small corrections on several of the initial installation configurations. He also noted that they would share the info with the initial install crew so that they could continue to improve. All in all, I am exceedingly pleased with the service that I had from Chisholm. I know that no company can provide 100% perfect service to all of their customers 100% of the time, but I do feel that I was somehow blessed to have received the fantastic service that I did. I originally thought that the name of this company was a little unusual since it didn't even mention "air conditioning", but in hindsight I now realize why 'Service' is in the name, as it really is what they provided to me (beyond the product and labor). I would HIGHLY recommend Chisholm Service to anyone. I truly found them easy to work with and extremely reasonable in their business practices.

The manager of Chisolm got back to me and we discussed the situation. It is possible that I didn't…read moreunderstand the tech when he gave me the estimate on the way there, however I would have had to pay the $157 diagnostic charge regardless. According to them, $464 is actually what they would normally charge to come on a weekend, vacuum out two drain pans, put in a small valve, and check (not fill!) the r22 on two systems... that's for about an hour of work! Since I was so upset the company reimbursed me $150, so I am grateful for that. I know they do good work. But I gotta figure something else out.

Felt compelled to write a review for Tobacco Road Heating & Air after the terrific experience we…read morejust had with the company. Like so many people, when summer turned to fall we switched our heat pump from cool to heat only to find it didn't want to heat. To our regret we called another company that had been used by the prior owner of our house. They came out diagnosed what they thought was the problem, replaced the part only to find it didn't work and then started in telling us we were in for steep repair costs bordering on needing to replace the system (the system is from 2013). That's when we asked our neighbors for a recommendation and they told us to call Jonathan at Tobacco Road Heating & Air. We are so, so glad we did. It was the weekend so I sent an email to the company explaining the issue and asking for an appointment. Jonathan wrote back before I could finish my morning coffee and we were set to go with an appointment that week. Our appointment window was 9-12 and Jonathan pulled into our driveway at 8:59am(!). He checked out the issue; gave us a clear explanation of his thinking; and described his plan of attack. He called to check that the warehouse had the parts we needed and was back later that afternoon to install the parts. Problem solved. Not only was Jonathan timely, diligent, and professional but he saved us a ton of money by trying to actually solve the problem and not just sell us a new system. When you move to a new area, finding the right companies to maintain and service your house systems is always a challenge. We are happy that we've found Tobacco Road Heating & Air and can cross HVAC off our list.

Jonathan fixed our HVAC after three previous technicians from two different companies either told…read moreus there was nothing wrong as we sat there sweating, or tried to charge us $2,000 to replace a valve that did not need replacing. He diagnosed the problem as too little coolant, recharged the system, and suddenly my upstairs is cooler than it has been in years. Highly recommend.

He was able to fix our air conditioner. The best part was he came the next morning after I called…read morehim. He did a great job. He did not push spending extra money on any unneeded things. He had the part we needed with him, and we did not have to wait to order anything. He is very direct and honest which I like. I prefer when someone tells me exactly what is needed. I saved his number in case we need future repairs.

Jonathan could not have been more accommodating or done a better job. It was Saturday the week of…read moreChristmas and 24 degrees at night to boot. I got a call from Jonathan at about 4:30. He would be here in 15 minutes. (He was). 10 minutes later he had diagnosed the problem. 10 minutes after that he had my heat working again. He had the part in his truck. What more could you ask?

I have known Michael and his team for at least 5 years now and I have had them care for all my…read moreheating and AC, humidity control, a/c duct work and sump pump maintenance, repair and installation, and am happy to report MP Mechanical in Timberlake NC has NEVER let me down. in an emergency they are there within a day, and they take responsibility for their work. I totally trust Michael M with my home to take care of our family. I don't think anyone would find better. The vast experience and know-how is amazing too. Steve (Cary NC)

The first company condemned my HVAC system. MP came out the first time and said I needed a motor…read morebut then provided their own second opinion. They sent a different tech and he fixed it with no parts required. a great experience.

I called Bill after seeing Sue's and Jen's reviews…read more Faucet that wouldn't stay put leaky shower/tub leaking hot water valve Bill came by and he chatted up a storm with me while getting the work done. Everything was fixed as expected and he promised to check in in a few weeks to make sure everything was still as I expected.

Bill is a fine gentleman and a plumber you can trust, for the quality of his work and his fair…read moreprices. He's the guy that you've been looking for forever, which is to say, a plumber with integrity and skill. Great to have had him work for me.

From start to finish, KEMCO of Burlington provided a professional and seamless installation of my…read morenew HVAC unit. Every person with whom I communicated was knowledgeable, honest, friendly and articulate. Spence went out of his way to provide a transparent and itemized estimate for me. Shane followed up with me just prior to installation day. And the installation crew knew exactly what they were doing and completed the job in far less time than I thought they would be here. This whole HVAC adventure took almost three months to resolve and, in that time, I have learned without a doubt that not all companies are the same. Before contacting KEMCO, I experienced overpriced vendors who weren't exactly honest, who were unable to itemize or articulate, and whose work ethic was questionable. Looking back, I'm grateful they never handled the equipment that generated heat and AC into my home. KEMCO of Burlington completed the job with the best price and the highest standard of professionalism. I will do business with them again and again in the future.

Unexpected ac failure resulted in a replacement of my HVAC units. I had their sales team come out…read moreto discuss options and we determined we needed both systems replaced. The team was professional, proactive and communicated with me in detail. The installation was timely and without issues. Highly recommend Kemco for your HVAC needs and after sales service. They stand behind their work! Did I mention they also beat the competitions price!!

I'm very happy to be the first to review Donald at Tri-Tech. I cannot say enough good things about…read morethis adorable man. He was the inspector we hired to vet a heat pump when we bought our foreclosure and renovated it, and he's been the one to perform the odd repair here and then ever since. He's kind, prompt, ridiculously fair in his pricing, wants to make sure you really understand how the system works so you won't have to always call a technician out, and cheerfully works late/after hours to ensure you don't freeze/sweat for long. Wonderful company.

We cannot give Don Kearns and his company high enough praises. He deserves TEN STARS!! He is by…read morefar the best heat and air professional we have ever encountered. He is truly a professional in every sense of the word and is so very fair in his prices.

Brian went over and above to fix my shower. They always arrive on time and they are very…read morereasonable- that's important these days!! We would recommend them to all our friends!

PJ tried to sell me a new water pressure tank years ago when mine was perfectly fine. Always get a…read more2nd or 3rd opinion of a reputable plumber. I hate when I hear his voice on radio ads.