A very polished and experienced member of the staff came out to do a presentation for our group. We were very impressed and decided to ask them to do a consultation for us on a project. We were looking forward to having experienced professional come by, but instead we were presented with very green individual. We had the impression that they were working hard, so perhaps they will deliver with sweat what they could not deliver with experience - at the very least we thought they would get help when it was needed. When they were done with what they needed at our site, they promised a report within a week. A week came and went, and we did not hear from them. Another couple weeks passed and the excuses started. Another few weeks and they finally sent a report that looked like it was thrown together with very little thought or relevance to our company. Eventually we called the regional rep and got some half-hearted results. This did not go as well as other similar engagement. read more