If you want your taxes done correctly and professionally, come see Craig. First, I inquired with…read morethe receptionist and within minutes Craig returned my call. Had an appointment that was flexible and fit my needs, on a Saturday. I was reassured that things would be completed by a specific time and I was provided with great communication during the process. I was reluctant to receive my results with happiness and satisfaction. I was so pleased I provided the previous year's taxes for a second look because the outcome was so good. I'll definitely be back next year and I'm brining others from my household with me. Worth the investment and if you like to be treated with respect and professionalism, come see Craig.

Would not use this CPA! Specifically asked that a CPA do my return. Instead, an Enrolled Agent…read moredid it. When I found numerous errors, I talked to the CPA assigned to my case, and she didn't know who did my return! Unacceptable! Now, my assigned CPA was trying to correct my return, and still introduced more errors! We could have done the return ourselves and did a better job! Won't use them again!

I had an exceptional experience with Khristina, and I will continue to work with her in the future…read more She completed the work fast, answered all of my questions, and was very responsive. I would recommend her to anyone.

This is my first year using Alpha Tax and Jayson was extremely helpful from start to finish!read more

Really impressed with their service. Just moved to AZ in 2024 and used these guys for the first…read moretime - Wonderful Experience - highly recommend. Communicate very well, very simple process and fair rates. Will be a return customer.

Our family has been using Gilbert Tax Center for 5+ years. Axel and his team are extremely…read moreknowledgeable and detail oriented when it comes to tax preparation. The online client portal is great for both communication and retrieval of tax documents. Turn around time and pricing has always been reasonable. Give them a try - you won't be disappointed!

Adrian was so helpful during our appointment! He answered all of our questions and provided advice…read morewith considerations for our future circumstances. Adrian was very knowledgable, friendly, and quick to assess our taxes.

Horrible place. So unprofessional. It deserves -1 star…read more Original owners who started the business were amazing. Once it was sold, the new owner ran it into the ground. He's mean, retaliatory, and shouldn't work with the public, ever!

I started business with Nicole in June of 2025 but ordered all current work be immendiantly stoped…read morein January 2026. We paid her over 5 thousand dollars, an estimated amount of 800 dollars was for an amendment that was never completed. and 4,000 of it was paid for an "Advisory packet" that I was never given a itemized receipt or invoice for any of the charges that were coming out of that retainer. She also has not sent us a W9 or provide her EIN # to us. As a small business owner this is very damaging and has raised some cause of concerns. We were guaranteed a service and did not receive what we paid for. We feel like we were scammed out of a lot of money and we will be filling a complaint with the IRS due to suspicion of fraud and Neglect.

My wife and I went to Nicole this year and so far she is great. Very very responsive and seems to…read morebe getting us more money back than any other accountant we went to in years. I'll follow up the review when our taxes are done.

Helped me get caught back up on my taxes, and went above and beyond to help this Vet take a…read morestressful situation and turn it into a completly positive one. Don't hesitate to work with this company for your tax/acct needs if you want a truly amazing experience! THANK YOU GRAY TREE BUS. SVC!

Choosing Grey Tree to manage and file my familys taxes was a great decision! They make it an…read moreeasy, stress free process and did so in a timely manor! Very afforadable for the qaulity of service they offer!

Very rude receptionist. I caught CoVID, so I called to reschedule my appointment. Receptionist…read moretold me she will not reschedule again if I cancel again. I told her if she rather have me come in after tested positive? She hung up the phone on me. I am now weary of this office's covid policy. *** Updated reply to Lin Rawlinson Lin Chai, I am glad you replied to my post. I am concerned by your reply by below factors: 1. I rescheduled twice with you before I caught Co-VID due to my busy schedule. It was on my 3rd rescheduling when she told me I could not reschedule again. All my rescheduling with the exception of Co-VID was with ample notice (At least 2 weeks out). Concerns: Your clients are very busy people and when you are pompous to tell your client they cannot reschedule, it tells me your office is not customer focused nor you are a friendly office. Additionally, when it comes to public health safety, it raises concerns on your office's ability to provide a clean and safe environment for visiting clients. Requesting 1 day cancel notice from someone who just found out he caught COVID was not only illogical and unconcerning, it was downright irresponsible as an office that opens to the public. 2. Your receptionist was the one who hung up on me when I questioned your office policy on CoVID. Concerns: Placing public health safety for those who visits your office help build trust and shows care and respect to those who visits your office. For the reasons above, I did not choose your office. I was interviewing 2 other CPA offices that were friendly, professional, and understanding. I have since selected one of them. I hope you will review your office professionalism and health and safety protocol, but equally important, the honesty of the people in your office. It takes a lifetime to earn trust, but seconds to lose it.

Called and received their answering machine. Left a message for a return call and never received a…read morecall back.

I would give this business zero stars if possible. Jessica has been so unprofessional. Lacks…read morecommunication quick to take your money, but can't return a phone call or an email. Has filed our taxes late due to her being behind which caused a $1500 IRS fee. Was told she was going to pay this fee and she has been ghosting not only us but the IRS and now we have been sent to collections. I wouldn't trust her to manage monopoly money.

I was told one price over the phone and that was not what I was charged at the end of my taxes it…read morewas $50 more. I was not impressed.

This company has been my accountant for over 15 years and they opened my PLLC, they filed my…read morebusiness and personal taxes and not only do they know their tax law- they are personable and listen to what my needs are and will go the extra mile to make sure they are taken care of! I highly recommend them.

I have been a client of Martinez & Shanken for 12 years! Earl Shanken and his team have prepared my…read morepersonal taxes and business taxes. I've used Earl's services to help with tax planning and preparation. Each person I've worked with has been 100% professional and their attention to detail is impressive. I meet with Earl on a regular basis and always come away feeling that I've learned something new, can maximize my tax savings and worked with a ethical professional. At first it seemed a bit odd to hire a CPA for my personal taxes (I'm not rich or anything special) but working with Earl at Martinez & Shanken is the best decision I've made for my financial security. I can not recommend their team enough!

Was thinking about using him and found this…read more https://www.justice.gov/opa/pr/justice-department-sues-shut-down-maricopa-county-arizona-tax-return-preparer

I've never experienced such a terrible tax service in my life. I was referred to this company by a…read morefriend who said these people knew what they were doing. On February 03, I dropped off my tax paperwork to be filed. I was quoted $50 for the charge and I was told I'd receive a call within a few business days when all the paperwork was ready to be signed. A week went by and I heard nothing. When I called to check the status of my paperwork, the woman who answered the phone said she couldn't find anything with my name on it. She said she'd take my number and call me back. I received a call almost a week later saying my paperwork had been found and that I could go in to sign the documentation and pay for the services. I went in to pay for said services on February 17th and I was told by a woman at the front desk that it would be $100. I politely let her know that I was quoted $50 and she honored that quote. That was nice. I paid for the services and was told they would be mailing out my taxes that day. Mailing. As in paper mail. Had I known sooner that they'd be mailing my taxes, I would've never utilized their services. It's been 3 months and I've still received nothing. I checked my tax processing status with the state and they tell me they've received nothing. I'm so annoyed. I've been calling for the last month only to get an answering machine that doesn't give me an option to leave a voicemail because the voice mailbox is full. Absolutely ridiculous. I'll stick with H&R Block next yet.