Very rude receptionist. I caught CoVID, so I called to reschedule my appointment. Receptionist…read moretold me she will not reschedule again if I cancel again. I told her if she rather have me come in after tested positive? She hung up the phone on me. I am now weary of this office's covid policy. *** Updated reply to Lin Rawlinson Lin Chai, I am glad you replied to my post. I am concerned by your reply by below factors: 1. I rescheduled twice with you before I caught Co-VID due to my busy schedule. It was on my 3rd rescheduling when she told me I could not reschedule again. All my rescheduling with the exception of Co-VID was with ample notice (At least 2 weeks out). Concerns: Your clients are very busy people and when you are pompous to tell your client they cannot reschedule, it tells me your office is not customer focused nor you are a friendly office. Additionally, when it comes to public health safety, it raises concerns on your office's ability to provide a clean and safe environment for visiting clients. Requesting 1 day cancel notice from someone who just found out he caught COVID was not only illogical and unconcerning, it was downright irresponsible as an office that opens to the public. 2. Your receptionist was the one who hung up on me when I questioned your office policy on CoVID. Concerns: Placing public health safety for those who visits your office help build trust and shows care and respect to those who visits your office. For the reasons above, I did not choose your office. I was interviewing 2 other CPA offices that were friendly, professional, and understanding. I have since selected one of them. I hope you will review your office professionalism and health and safety protocol, but equally important, the honesty of the people in your office. It takes a lifetime to earn trust, but seconds to lose it.

Called and received their answering machine. Left a message for a return call and never received a…read morecall back.

1 Star -- Do Not Give This Firm Access to Your Business or Bank Accounts…read more Based on my personal experience, I strongly recommend avoiding BASC Expertise. This firm is overpriced, constantly nickel-and-diming for basic requests, and extremely difficult to work with. Simple asks routinely come with surprise charges -- asking for a small favor can easily turn into an unexpected $1,000+ bill. Over the course of our relationship, our taxes were messed up multiple times, which created unnecessary stress and cleanup work. Despite paying them thousands of dollars, accountability was never taken. Instead of addressing client concerns, anyone who raises issues is labeled a "disgruntled client" or accused of lying rather than the firm taking ownership of its mistakes. A major red flag: they do not allow clients access to their own QuickBooks, while simultaneously requiring full access to your bank accounts. Even worse, Deirdre inserts herself onto business paperwork, making it intentionally difficult to leave once you realize the relationship isn't working. The most alarming issue: during a legitimate contract dispute, they attempted to withdraw $36,000 from our bank account without permission or prior resolution. This was not authorized, was not agreed to, and happened while the matter was actively being disputed. That alone should make any business owner think twice before trusting this firm with their finances. Communication is another constant issue. Deirdre is frequently out of office or on vacation and often unavailable when you actually need support. Yet the firm has no problem charging premium rates regardless of service quality or responsiveness. Despite presenting themselves as a full accounting firm, there is no licensed CPA on staff. They will still try to operate as if they are indispensable to your business and push arrangements that feel unethical and heavily one-sided. There are far better, more transparent, and more affordable accounting services available that actually employ CPAs and don't lock clients into questionable agreements. Bottom line: If you value control over your own books, ethical billing, clear communication, and not having someone dip into your bank account during a dispute -- go anywhere else. Do not give this firm access to your finances.

I've been working with this firm for years. Deirdre has been our main point of contact for this…read moretime. The words that come out of her mouth do not match her actions. Over and over again she deflects, dodges and misconstrues directions to cover her mediocrity. The customer service is poor, the tone is rude, the messages truculent. This is while she touts herself as professional and above such petty behavior. If you like interacting with such people, by all means engage with this firm. Enjoy your nightmare.

I have been a client of Arizona State Accounting Services for many years. I enjoy the quality…read moreservice Aaron provides and the value he offers. He handles tax returns for two of my businesses and I am a satisfied customer.

Every year I would upload my documents months before tax day and every year my taxes would not be…read morecompleted by 4/15.. I have taken my business elsewhere.

If I could give zero stars, I would. Avoid this accountant at all costs…read more My family hired William Mease of Master Accounting and Tax Service to help with my elderly mother's taxes. She is in her 70s, has dementia, and needed a professional who could patiently and competently navigate the process. Instead, we encountered an accountant who was lazy, dismissive, and shockingly unprofessional. From the very beginning, Bill failed to read or absorb the information I provided, forcing me to repeat myself multiple times. Rather than listening or problem-solving, he fired back condescending emails filled with attitude. At one point, when pressed for guidance, his response was: "There is nothing further I can do for you. You will need to find a tax preparer that doesn't know what they are doing in order to get the return filed. Good luck!" That's right -- instead of doing his job, he essentially told my family to go hire someone "who doesn't know what they are doing" if we wanted the return completed. What kind of professional speaks to clients like this? This wasn't a one-off slip in tone -- it was a pattern of arrogance, laziness, and outright neglect. Bill showed zero compassion for my mother's condition, no willingness to problem-solve, and no respect for our time or circumstances. He seemed more interested in blaming us than actually providing solutions. An accountant's role is to help clients through complicated situations, not abandon them when things aren't simple. Bill made it clear that he doesn't have the patience, professionalism, or empathy to handle real-world clients with real-world challenges. Prospective clients: take this review as a warning. If you entrust your sensitive financial matters to William Mease, expect rudeness, blame-shifting, and zero accountability. There are plenty of capable, compassionate accountants in Arizona -- do not waste your time or money here. EDIT: I appreciate that Mr. Mease took the time to respond, but notice what he doesn't do: he never denies sending the unprofessional tirades I quoted above, including telling my family to "find a tax preparer that doesn't know what they are doing" and ending with "good luck!" That's because he did say them, in writing, and his response here conveniently sidesteps his own words and tone. Throughout this entire process, my messages to him were cordial and respectful, even as I had to repeat myself multiple times. His replies, on the other hand, were consistently dismissive, combative, and unhelpful. The problem wasn't that he insisted on accurate information -- any competent accountant should. The problem was his failure to communicate, failure to read the documents provided, and his repeated choice to lash out with condescending emails instead of guiding us toward solutions. Professionalism isn't just about refusing to "compromise integrity." It's also about having the patience, empathy, and communication skills to work with clients in difficult situations. Bill demonstrated none of these qualities. His responses showed the emotional intelligence of a toddler -- reactive, defensive, and incapable of constructive dialogue. So yes, I absolutely stand by my original review: if you're looking for a professional who will handle your financial matters with competence and respect, look elsewhere.

I had a nightmare of an experience with a different tax service that wouldn't answer my phone calls…read moreonce I dropped off my tax documents in March and waited until the last minute to file and fired me as a client the day of April 18th even though they promised to file an extension if it was needed...leaving me without my original documents and nothing done the day everything was due. Luckily I had made physical copies before dropping off my documents to that other service and I found these guys on Yelp. Evelyn was very friendly and booked me an appointment right away and offered their help to file an extension and prepare my taxes at a later date. Bill saw me in person hours later to explain everything and what to expect. When he saw how simple my filing was he offered to do it right then and there so it would all be resolved. Despite hitting a few roadblocks with getting all the information needed from me, he patiently helped me figure it all out and ended up getting it all filed. After a horrific experience elsewhere and this office's kind and quick service, I will be returning here in the future. Instead of being insulted and ignored, I was treated with kindness and respect even though I am not a big money account. Bill managed to do in an hour what my last Tax Service couldn't get done in a whole month. Thank you!!!!!

Very professional and friendly. I would highly recommend this place. They are affordable. We've…read morebeen seeing Stan for years and he is great.

Terry got us audited because she submitted the wrong paperwork to the IRS. She brands herself as…read morehaving many credential however, other accountants (outside her firm) said she should have known better. We were drug through a 1 1/2 years audit. I would stay away.

He is more of an advisor who is so competent for people who work on W2 plus also have small…read morebusiness financial dealings both in the US and overseas. Any advice I need comes promptly and accurately even on weekend. Very relieved to have Sanjay Jee guide me for all my taxation issues.

Sanjay Jawa is an absolute pleasure to work with. He has always given me rightful tax advice and…read morehis work ethics speak a lot than the man himself. He is very well organized and I have been going to him to get my taxes filed for about 4-5 years in a row. I have referred many of my friends and family to him. His charges are also decent.

We worked with Melissa at Premier Accounting & HR for years, and she's been an invaluable partner…read moreto our small business. Her knowledge of bookkeeping, payroll, and HR makes everything run seamlessly and gave us total peace of mind. She's reliable, responsive, and incredibly knowledgeable. Thanks to Melissa, we were able to focus on growing our business knowing the back-end is handled perfectly. Highly recommend!

From the owner: Remote Bookkeeping, Human Resources, Payroll & Consultingread more

My wife had been seeing Spencer for several years before we got married , when he first really…read morestarted . She raved to me about how well he took care of things. So , when I arrived in Arizona, back in 2004 , we decided to stick with Spencer together. So glad we did. He has helped us with several issues over the years, and has done an outstanding job each and every time. We have worked with Chris a few times as well , and feel just as comfortable knowing that we are in good hands. We have had at least 6 or seven friends and co workers even switch to them now. I would recommend them to anyone.

I have been getting my taxes done here for approximately five years. I have been fully confident…read morethat Edward, and now Spencer, has gone over all my tax related info (personal, small business, self-employed) and gotten the best refund possible. In the years where I have had to pay, again, I feel confident that every applicable tax rule was applied to extract the most beneficial result for me. We have also been able to get excellent tax advice prior to doing things that will have an effect on our taxes. If you need experienced help at a reasonable cost - look no further. This is a mom and pop type shop, and I feel that my business is actually valued by Spencer. I am not just a number here. This is Old School service that is fully capable, knows all the most recent tax law changes, exclusions, maneuvers, and delivers service in a timely manner for a very reasonable fee . Simply put - this place is so much better than the Big Box tax preparers - you will be very pleased!