This place is welcoming and reasonably priced, but a handful of gripes have kept me from really loving this place as much as I should.
The prospect of a small, family-owned record store in my town is exciting to a vinyl enthusiast such as myself. I want to see this place do well, and I think that it will continue to do so, but I also feel like they keep holding themselves back in totally preventable ways. For one, the hours are fairly brief. 3-7pm is alright if you want to swing by after work, but I've had more than a few experiences where I've shown up just to find it closed. Even knowing the hours by heart, sometimes I'll find the shop closed regardless, and it's presumptuous for RPM to believe that customers will be checking their Facebook page habitually to prepare for impromptu closures. This could be ameliorated by hiring another part time staff member--Or someone willing to take over for the owner at the very least.
Second, I think this store could practice better care when selecting which records to sell. If you're buying used vinyl, you should get into the habit of inspecting each LP before making a purchase--Shopping at RPM is no exception. I've been ready to buy certain records only to pull them out of them out of their sleeves and find built up grime coupled with scratches deep enough to make playback impossible. Even though prices are very affordable, I suspect that records are priced on name recognition and demand rather than the actual condition of the record.
I'm usually pretty good at determining which LPs are salvageable via a deep clean, but I had an experience where I took a record home without noticing a small, yet significant warp on the corner that made the beginning of the album unlistenable. I messaged the business to find out if a return/exchange was possible and got a quick response. I answered a couple questions about the purchase only to be told about a no returns policy. This type of situation is frustrating, yet understandable for a small business. But the exchange left a bad taste in my mouth regardless. Why ask for all these details from me if you're just gonna tell me about your strict policy anyway? And why pair this with a (slightly patronizing) statement about how the problem is not with the damaged record, but with my turntable? I own over 100 albums and have never had a similar issue unless the record demonstrated significant wear. I'm not just another entitled Yelp reviewer, nor am I extremely bitter about the money I lost, but I would expect a little more respect for repeat customers such as myself.
It's not my intention to shine a bad light on RPM. Like I said, I really want a store like this to succeed in Brentwood. And for the most part I've had pretty positive experiences at this store (especially on Record Store Day). But it's the aforementioned shortcomings, and my lackluster customer service experience especially, that really dissuade me from stopping by so frequently. read more