One day we went there because we had a reservation and no one was there. It has been rectified but…read morethat caused a big inconvenience, because we were moving furniture

I specially made a Yelp account to make a 0 star review if it were possible. My reservation started…read moreoff fine and progressively got worse over my 10 day rental. I first off questioned the man while later to find out was the supposed "manager" if my insurance set it up for the correct 10 day period , he assured me he'd confirm it once he got in the system ( never confirmed with me ) , I was never told about what time to bring it back. I was actually given a blank reservation form and that's it. I wasn't informed on the type of gas the car takes , didn't tell me they were closed on Sunday ( my drop off day ) nor that they didn't have a drop box , so now here I am not knowing how to drop off the vehicle since all Hertz in the area are closed Sunday , to add to the minor inconvenience I was being told I was charged for a whole 10 days of insurance when i wasnt under the impression of that happening. after a yelling match and being hung up on by said 'manager' I made it clear I wasn't paying for the whole 10 days but would for the weekend I would be out of town. I see why this location has 1 star review. Do better ! It's not that hard to give customer service correctly , informative and properly. Hertz get this BS location together !

I left an AWFUL review at the other location for canceling our confirmed one way reservation last…read moreminute which is now delaying our trip significantly, this location has poor customer service (not bad as the other Hampton location) and no cars available when their system said it was available. If my dad didn't call the location to confirm it was actually there, we would've wasted even more time and having to add many miles on my dad's truck due having no last minute options. Enterprise is a TERRIBLE company.

Terrible experience. Was told that I had a reservation and the car was there, and when I showed up…read morethey said they didn't have any cars. It was quite literally the scene in Seinfeld. Ridiculous and won't be using enterprise again.

Horrible Service This place needs to investigated immediately. Cars are nasty inside and out. He…read moredoes not answer the phones nor does he refund your deposit in a timely manner. One time he was late on sending me back my deposit and DID NOT refund my CC. What he did instead was sent me my Deposit via CashApp. What a Scam I've submitted a report to the BBB already in hopes they get rid of him and his shady business and shady practices. Beware of this place BEWARE

NEVER DO BUSINESS WITH THESE PEOPLE!! If I could give them…read more0 stars I would. These people are liars and thieves! Don't rent from them to begin with they were caught stealing from me and a friend after we left some stuff in the car. They claimed the car was rented 10 mins after we returned it. That was a lie knowing I was waiting outside for my Lyft for over 10 mins. Please trust me they will upcharge you after every week and the manager is incredibly rude. They put on a nice face at first but will threaten you for more money and call the authorities to report stolen.

Amazing service by Dwight, Stanley annndddd Justin…read more I received a friendly reminder call a few hours before my reservation, kind greetings upon arrival, and superquick check-in. I reserved a small vehicle. To my surprise, I was given a larger vehicle. Ford Edge. It was perfectly sized for me, super clean, full and fantastic on gas, and easy to manage. Customer service was 5 Star !! The guys were so respectable, efficient, and professional. I highly recommended Enterprise at 618 J Clyde to anyone in need of a vehicle while visiting the area. Enterprise Newport News, THANK YOU !!

Made a reservation for a SUV out of the Hampton West Mercury boulevard location but was called that…read moremorning to notify me that they no longer had any vehicles, So I had a vehicle reserved at the Newport News airport location. Was told over the phone that they had the same type of vehicle and I could go and pick it up. Upon arrival, two reps were at the desk. One with a custom the other playing with her personal phone. No acknowledgement no greeting no we'll be right with you, but eventually a hand motion for me to come up. No introduction and no name tag, so I don't know her name. I gave her my name My phone number she looked up the information and told me that there were no SUVs available but for the same price she could put me into an economy car. When I told her that the economy car should be less than an SUV she responded with we have no cars now I won't be renting you anything today. I asked to speak to a manager She informed me that I could leave or be escorted out by security. There's no way that you would feel that comfortable disrespecting paying customers over nonsense if it was not something that she was accustomed to getting away with. Left several messages for a manager or supervisor to give me a call and no response. Shame on management for allowing this company that was built on superior customer service to be fall so low. No accountability at all. I will pay more someplace else for future rental needs to receive customer service that appreciates their customers.

Misremembered my reservation time of 12 noon, arrived at 1:40pm. That's on me, but no phone call or…read moreanything to check in is kind of absurd. As I get there I'll m told my reservation was given away. So that's cool. Again, no phone call or automated text is wild this day and age. Glad a military member now is without a car to get home. Thanks enterprise! Will def not be a returning customer. Unfortunate that I have to give any sort of star to post this. Deserves 0

My dad made a one way trip reservation 3 weeks prior today even did the online confirmation…read moreyesterday on his phone just for them to call him this very morning to cancel on him and had the audacity to hang up when he got rightfully frustrated, but said the other Enterprise in Hampton had the car available for us BUT when he locally called them (not the corporation) they said they had no car available HORRIBLE customer service. I strongly recommend going to literally any other company who has a good reputation, now we have to take his personal truck on a 1000+ mile trip to Florida. VERY shady company, canceling confirmed reservations is UNACCEPTABLE.

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

Dominic stayed after hours to clean the car when I was given a car that smelled like cigarette and…read morecover up perfume. Thank you such Dominic. A+++++ customer service

Made reservations 6 days before pickup, got 3 emails saying it was confirmed but on day of pickup…read morethey didn't have it and said they would call when it was available! They are only open from 9-4, they never called back and when I tried calling the phone it went to a busy signal all day long!

Worst rental ecpsrience ever. Reserved.a moving truck a month in Advance. The day and time we went…read moreto pick it up it wasn't there, they had no replacement for it, and gave us a box van instead. Charged the same price. But it wasn't as big so i was not able to get my storage unit emptied . So now i have the expense of continuing to pay for that as well as 1300 for a box van that did not have the room to move me. Budget didn't adjust the price of anything for their mistake. My advice, always go to uhaul. Even if it cost a little more. It's worth it cause the customer service is way better. I do not recommend budget for Anything!!!!!

In all my years alive I don't think I've ever came across worse customer service. "Marie" at the…read morefront desk seemed like having customers was truly an inconvenience. She made everyone wait in the lobby when she was on a personal call and then when she was off the phone, her service didn't improve much. She was very short (in the moments she didn't flat out ignore you), not helpful, and rude. Her service is single-handedly the reason I wouldn't come back here.