Amazing service by Dwight, Stanley annndddd Justin…read more I received a friendly reminder call a few hours before my reservation, kind greetings upon arrival, and superquick check-in. I reserved a small vehicle. To my surprise, I was given a larger vehicle. Ford Edge. It was perfectly sized for me, super clean, full and fantastic on gas, and easy to manage. Customer service was 5 Star !! The guys were so respectable, efficient, and professional. I highly recommended Enterprise at 618 J Clyde to anyone in need of a vehicle while visiting the area. Enterprise Newport News, THANK YOU !!

rented a 2023 Nissan rogue from my road trip. Absolutely…read morelove the car. Service was good.

Terrible experience. Was told that I had a reservation and the car was there, and when I showed up…read morethey said they didn't have any cars. It was quite literally the scene in Seinfeld. Ridiculous and won't be using enterprise again.

Don't use them for car rentals . They have poor customer service and are unorganized. They will let…read moreyou book a rental even though they don't have enough vehicles

Great Customer Service Great Cars! Highly Recommended. Will Definitely Be Returning When I Need A…read moreRental

From the owner: We specialize in car rental.read more

Will never buy a car from here ever again. Got my car a year ago, they sold me a car with a bad…read morepcm. I do not recomend this place.

This place sold my family a car with multiple oil leaks and put a state inspection sticker on a car…read morethat does not pass inspection just to sell it to someone who knows nothing about cars. This place is a scam. DO NOT BUY FROM THEM!!!

One day we went there because we had a reservation and no one was there. It has been rectified but…read morethat caused a big inconvenience, because we were moving furniture

I specially made a Yelp account to make a 0 star review if it were possible. My reservation started…read moreoff fine and progressively got worse over my 10 day rental. I first off questioned the man while later to find out was the supposed "manager" if my insurance set it up for the correct 10 day period , he assured me he'd confirm it once he got in the system ( never confirmed with me ) , I was never told about what time to bring it back. I was actually given a blank reservation form and that's it. I wasn't informed on the type of gas the car takes , didn't tell me they were closed on Sunday ( my drop off day ) nor that they didn't have a drop box , so now here I am not knowing how to drop off the vehicle since all Hertz in the area are closed Sunday , to add to the minor inconvenience I was being told I was charged for a whole 10 days of insurance when i wasnt under the impression of that happening. after a yelling match and being hung up on by said 'manager' I made it clear I wasn't paying for the whole 10 days but would for the weekend I would be out of town. I see why this location has 1 star review. Do better ! It's not that hard to give customer service correctly , informative and properly. Hertz get this BS location together !

The 3 people working today can only be described as "nasty" and "very unprofessional"! They…read moreactually overbooked cars ( I heard one of the workers state that) and cancelled my reservation. When I asked "who" cancelled my reservation, the nasty girl (definitely not a lady) said she "didn't know, it's just cancelled". I confirmed with National Customer service, as well as my travel company that the reservation had not been cancelled. After my second conversation with Customer Service, I learned that my formal reservation wasn't cancelled until about 4 hours after my encounter with the staff. The cancellation happened at the local level. Was told that District Manager would be calling me and finding me a car would be priority.... That has not happened. I'm an Executive Elite client with National but definitely going to look at other rental car agencies if this type of customer service is allowed. My coworker communicated that he had same experience when he flew into to Newport News. This morning I received a generic response to my google review; however, it takes you back to the same number I called for resolution snd a chat page!!! So still no call from a human or resolution of issue... Also- online it's showing car availability!

Made a reservation over a week in advance to rent a Jeep. On my way to pick up the vehicle the day…read moreof my reservation I receive a call from National stating the Jeep is unavailable, but another vehicle will be provided. When I get to National and ask what happened to the Jeep I reserved, rep says "there's a shortage". He then proceeds to tell me I can rent a Nissan Altima, but it's going to be MORE expensive than my original agreement???? Then he informs me there's a $400 deposit required because this location is inside an airport. He goes on to say that a debit card cannot be used at all unless I have a return flight plane ticket. Why would they not communicate this information when making the reservation?! All in all, I made an advance reservation with a confirmation number for a Jeep that never existed....only to have National try to charge me almost $600 to rent a basic car! This was a terrible experience and resulted in cancellation of a family Spring Break road trip thanks to National. This place needs to get it together. If there were zero stars, that's what I would gladly give.

I rented my second car here recently and it continues to be a pleasant experience. There wasn't…read moremuch of a line but as there were only 2 employees at the counter, I had to wait a few minutes to check in. This time, I received the keys for a 2013 Chevy Cruz. Although the car was of the current model year, it has already seen quite a few miles. Still, it drove well and there were no major technical issues. Returning the car was just as easy as last time as it was easy to find an empty spot in the garage to park the car. Checkout at the counter was also quick too.

I had the absolute worst experience at Hertz @ the Newport News, VA airport. I learned that with…read moreHertz, making a reservation, and even receiving a reminder that my reservation is coming up today, it is 100% meaningless. I had a reservation that I had triple confirmed by phone & chat. I received a text reminding me of the reservation. The lady at the counter asked (yelled, because I was behind someone else in line) if I made my reservation today, I nodded, and she tells me "no same-day reservations!" I tried to speak, but she wouldn't let me get a word in. You can't trust these people. It's ridiculous.

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.