My wife and I recently booked a Pearl Harbor tour with Polynesian Adventure Tours, and while there…read morewere definitely some positives, the overall experience left us feeling rushed and wanting more--especially given the cost. The Highlight -- Leo the Tour Guide The best part of the entire day was our driver and guide, Leo. He was kind, informative, and thoughtful from start to finish. You could tell he genuinely cared about the guests and took pride in sharing the history and making the ride enjoyable. He truly set the tone in a positive way, and he deserves recognition for that. The Biggest Issue -- Time (or lack of it) The main problem with this tour is simple: everything felt rushed. We arrived at Pearl Harbor National Memorial around 8:25 AM and immediately started moving. By 8:27, we were already trying to quickly go through the USS Bowfin Submarine Museum & Park. We barely had time to walk the submarine itself and didn't have any time to explore the museum building before needing to head across the complex for our 9:15 AM call time for the USS Arizona Memorial. Even though we were on time, we were initially placed on standby. After realizing we might miss our 10:40 AM bus return, we had to speak up just to get onto the correct launch. Because of that, we missed the 20-minute documentary that plays before visiting the memorial--which is a pretty important part of the experience. The memorial itself was meaningful, but the visit is only about 15 minutes, which felt surprisingly short given the significance. Ford Island & Missouri -- Not Enough Time Next, we headed to Ford Island, where we had lunch and visited the aviation hangars. These exhibits were good, but again, time was limited. Guided tours weren't clearly explained, and it felt like if you joined one, you'd miss seeing other areas entirely. The biggest disappointment for me was the USS Missouri. This was the main attraction I had been looking forward to my entire life. I could have easily spent half a day exploring the ship--but instead, we were rushed through it. I didn't get to fully experience the areas I wanted, missed out on exhibits, and didn't even have time to properly explore or enjoy the ship at my own pace. On top of that: We weren't informed ahead of time that the front turrets were under restoration It started pouring rain toward the end of our visit, and we got soaked The rushed schedule meant we didn't even have time to browse shops or grab anything onboard It turned what should have been the highlight of the day into the biggest letdown. Suggested Improvement One major area for improvement: transportation logistics. There were multiple hotel drop-offs at the end of the day, which took about 1 hour and 40 minutes before we even reached our stop. When you factor in pickup time as well, that's easily 2.5-3 hours of the day spent just driving. If the company reduced the number of stops to 2-3 max, they could significantly cut down travel time and give guests more time at the actual sites, which is what everyone is really there for. Final Thoughts This tour has potential, and Leo was outstanding--but the overall structure made the experience feel rushed and, at times, stressful. If you: Want to take your time Are a history buff or military enthusiast Or want to fully experience each site ...I would honestly recommend visiting Pearl Harbor on your own. You'll save money (around $500 for two people in our case) and have the freedom to explore at your own pace. Great guide, but the schedule needs serious improvement. - Dr. Rick

Don't bother with this group…read more We booked a tour with them to see Spouting Horn and the Waimea Canyon on Kauai via Disney Cruise Line (we were on the ship). Let me be clear, Disney was not responsible for anything that happened on this tour. First, the bus (think Greyhound sized) was 45 minute late arriving. Then, even though the tour had been advertised as "no wheelchairs or scooters," there were 2 on this tour, 1 of which was able to be folded up and stowed, but the other required the use of the lift, which the driver didn't know how to operate. Turns out they were short on drivers and flew her in from Oahu that morning... Once we were able to leave, we got to our first destination (Spouting Horn) after about 20-25 minutes. During this time, our driver ground gears, stopped suddenly and generally had issues driving the bus. We were then told that the brakes had failed (!!!!!) and that the company was sending another bus to replace ours. This took an hour. Several people (including the person in the powered chair) elected to bail and head back to the ship. Wish I'd known that was an option. We endured, and ended up finishing the tour 2 hours after our scheduled return time, but still in time to make all-aboard. The driver was just that - a driver. She was NOT a tour guide and didn't know much about the area, the stops or seem to be terribly concerned with the fact that we were on a schedule. Suffice to say that we checked with the excursion desk to make sure none of our other tours used this operator. Epilogue: Disney Cruise Line did their best to remedy the situation by refunding us half of the tour cost. We also recommended they reconsider this company for future bookings.

We found this company by accident, but we were very happy with our experience. Everything was well…read moreorganized, on time, and easy from start to finish. A special thank you to our driver, Kanoi, She shared so much interesting information along the way and made the whole experience even better. Our Pearl Harbor tour was great. Thank you so much..

Do not recommend for neighbor island day trips--disorganized and stressfulI cannot recommend this…read morecompany if you are booking a day trip from Maui or any other neighbor island. As a first-time visitor to Hawaii, this experience was incredibly stressful, deeply disorganized, and poorly coordinated. Our day started at 2:00 AM for a 6:30 AM flight, only to find out the Maui airport doesn't even open until 6:00 AM. Thank goodness we had TSA PreCheck, or we would have missed our flight running to the gate. The issues only compounded once we landed: Zero Airport Guidance: The company email stated a taxi company (Charlies Taxi) would pick us up. Being completely new to the islands, we didn't know where to go. Airport staff gave us conflicting directions, and we spent a frustrating amount of time wandering around just to find the pickup zone. No Greeters or Communication: There was nobody to meet us at the airport. After calling the taxi company and waiting 15 minutes, we finally got a ride to Pearl Harbor. Left Stranded at Pearl Harbor: Once we arrived at Pearl Harbor, there was again nobody to greet us, despite a text from the driver saying he would be waiting. We waited outside for 45 minutes. I finally had to call the tour company to find out where our guide was. I only found our group because I actively approached a guide myself. Unwelcoming Attitude: We were told beforehand we could leave bags on the bus. When I asked the guide to unlock the bus for my backpack, he made me feel like I was a massive inconvenience and a bother. Rushed Experience: To top it off, we received an email during the tour telling us we had to call and arrange our own return taxi through Charlie taxi. The tour ended so abruptly and quickly that we missed the actual ending of the experience because we had catch our flight back.

O highly recommend!! From booking the tour with Faith to…read morethe driver Neal and our Amazing tour guide AKA he made sure our tour was informative taught us a lot about the islands and Hawaiian culture HE is definitely the best and very knowledgeable I highly recommend to go through Nui if you plan on visiting Hawaii and want to sight see make sure you get AKA as your tour guide he will not disappoint! Aloha

We had a wonderful time exploring Oahu Island Tour including Waimea Valley Waterfall with Big Tony…read moreas our guide. He was informative, friendly and incredibly kind. Two downsides - each stop was focused on cheap shopping and less touring. And a couple were repeatedly late returning to the bus, which added nearly 2 hours to the tour. Unfortunately, we barely had time to explore the Dole Plantation and totally missed stopping for Huli Huli Chicken. Overall, a great way to see the island and Big Tony was fantastic - mahalo !

For someone who has mobility issues, this transportation (pink line) helped me a lot! It goes…read morearound the city particularly the shopping and hotel area. It also stops at the Waikiki beach. It takes longer where you want to go but I enjoyed the breeze and saved me from aches and pains. The ride is $6 and it's an all day pass. It starts just before 10 am and I think it ends at 8 pm. You can buy the pass from the bus driver in cash. They don't accept credit cards and they prefer exact change only. If you have the JCB credit card, your ride is free. Don't lose your ticket since you have to present it when boarding.

Our family of eight started the day having an absolutely wonderful experience with Waikiki Trolley…read more We were greeted by the sweetest woman who helped us purchase our passes, followed by a genuinely kind Pink Line driver. Our Blue Line driver was equally wonderful--fun, friendly, and everything we hoped to experience in Hawaii. Unfortunately, by the end of the day, that experience had completely changed. The behavior of two employees was so unnecessarily rude, hostile, and unprofessional that our family decided we would no longer support Waikiki Trolley for the remainder of our vacation (7 more days). I am specifically requesting that management REVIEW THE SURVEILLANCE FOOTAGE from when our family boarded at Waikiki Shopping Plaza, and ESPECIALLY when we exited at the Ilikai stop at approximately 6:06 PM. PLEASE REVIEW THIS FOOTAGE. Although the employee, Char, had already been unnecessarily aggressive toward us while boarding, the harassment escalated after I politely asked for her name and my father photographed the trolley number to identify the vehicle when filing a complaint. It was only after Char realized we intended to report her behavior that she deliberately EXITED THE TROLLEY to confront and harass me further. We were already approximately ten feet away, walking away without arguing or engaging with her. Yet she left her vehicle, called after us, and demanded that we return to photograph the posted rules. PLEASE REVIEW THIS SPECIFIC INTERACTION. Char chose to escalate the situation after we had already left. Her behavior felt like blatant, unwarranted harassment. It was uncomfortable, intimidating, and left me flabbergasted. Why would an adult working in hospitality pursue customers who had already walked away simply because they might report her behavior? Regardless of the original disagreement, there is absolutely no justification for an employee to exit a trolley to continue confronting a family that has already left. I ask management to preserve and review this footage before making any determination. Our first negative encounter occurred when I approached a driver sitting outside an out-of-service trolley. He was the only employee nearby, so I politely asked where we should wait for the Pink Line. He wouldn't even look up. When we repeated the question, he appeared irritated and sarcastically pointed toward a pole, saying something like, "See the pole? Find the next one." The pole had no identifying information. We were tourists asking a reasonable question. His rude, sarcastic response was completely unnecessary. Unfortunately, what happened next was worse. We walked to the next pole, as instructed, only to be yelled at by Char for standing incorrectly. When I apologized and explained that we didn't realize we needed to stand elsewhere, she raised her voice AGAIN, saying she was telling us NOW that we needed to stand against the wall. We were NOT blocking the walkway. We were standing at the pole another employee had directed us toward. Even after we boarded, Char continued aggressively reprimanding us for not standing against the wall. Other passengers were visibly shocked, and several even apologized for her behavior. Throughout our approximately 50-minute ride, people stood at poles rather than against walls at EVERY stop, yet Char never yelled at or reprimanded anyone else. Not one person. Why was our family treated differently? I cannot say with certainty what motivated Char's behavior, but being singled out raised genuine concerns about whether race played a role. That is incredibly uncomfortable while visiting a place known for its hospitality and aloha spirit. We were not causing a problem. We were simply asking questions and following the instructions we had been given. A simple explanation delivered with basic courtesy would have resolved everything. Our family had planned to continue purchasing trolley transportation throughout our stay. Instead, we decided to forego additional rides and rent a vehicle. We would rather spend our money elsewhere than risk another encounter like this. Your wonderful employees earlier in the day demonstrated how positive this experience COULD have been. Their kindness made us feel welcome. Unfortunately, your evening employees completely overshadowed that experience. This was not a minor inconvenience or simply someone having a bad day. It was repeated, unnecessary disrespect toward paying customers, including children and family members who witnessed it. We came to Hawaii excited to experience its beauty, culture, and HOSPITALITY. We certainly did not expect such hostility. Management, PLEASE REVIEW THE FOOTAGE, especially Char exiting the trolley to confront us AFTER we had already walked away. While you review footage please also notice Char's failure to wear a seatbelt...

My husband and I just finished our Hawaiian getaway and we're so lucky to have known Sefo who…read moreintroduced us to the tours that North Shore Tours can provide us. We particularly loved the Oahu Island Tour. Our tour guide, Ian, was excellent and I can do that tour all-over again! We love Ian - so relatable to any age group! We also really liked our Pearl Harbor Tour. We also love our tour guide, Moe for the Luau tour, that makes off the mediocre Luau we got from Paradise Cove to say the least. (I'd say it's not the North Shore Tour's fault at all!) Thanks to North Shore Tours for a very memorable and enjoyable vacation!

For the fried cheesecake, it was off the hook and very good. My fiancé ordered the Cuban sandwich…read moreand lemonade and didn't like either. Won't be returning.

This review is long overdue. Ron is the most knowledgeable, friendly, native Hawaiian tour guide…read moreyou will find. I researched long and hard with various tour companies and magically discovered Ron. He takes your "must do-must see" list and cross sections with his favorite, popular island attractions and makes the tour customized. If there's something you want to eat see or experience, he will make it happen. And because he knows all the books and crannies of the island, we saved so much time navigating thru traffic and dining and local favorite spots. He is the best! These pics could not have been taken on some large bus tour, I guarantee.

I have lived here for a few months now and researched a few tour guides. My reason for choosing…read morethis one was specifically because Ron (the guide) is a native from the island. After speaking with a few companies, I felt Ron was very sincere, humble and honest. I was right! Before you head out on a tour, figure out what you would like to see and give Ron an idea in advance so he can plan the day. There are so many options and time goes by fast when you are having a good time. 0 I went with a group of all ages from as young as 12 and young as 40 :) We all truly enjoyed every stop and wish we had more time. Most importantly we had plenty of laughs and giggles throughout the day! If there is anything specific you would like to know, add me as a friend and feel free to ask.

This review is on the Sights & Bites Circle Island Tour. We stopped at 10 different locations and…read morefound a great snorkeling spot to go to later on in the week (Hanauma Bay). Included lunch at Tanaka's with your choice of entrée. I got the garlic butter shrimp which was absolutely delicious. Takes you in a full circle around the island in about 8 hours.

7/3/25 Sites and…read moreBites tour with Cy as the tour driver. I highly recommend this tour. The driver is very well knowledged the seating and the ride over and into the east side of the island is exceptional. We got to see Hanama bay lookout, the stop at Makapuu trail, Holona Blowhole. And cracked open macadamia nuts at tropical macadamia farms.. there were turtles that were out at Puena beach . But I decided to buy some delicious $5-$8 shave ice from KAMANANUI shave ice with ice cream and condensed milk, the flavors I had were coconut and blue Hawaii. Very enjoyable. Cy, had given our group a great explanation on much of the sites a lot of details on the area, how the people of Hawaii mostly the native Hawaiians are in Homestead lands, and or waiting for more land. It is a very interesting history. It's very good to have someone telling you these things about the culture and the people especially when you don't get to often see places that you have to find out about and it's done all in one day I highly recommend the store if you go.... Note also that your lunch is included. My lunch was a salt and pepper shrimp. It was really good. And also we stopped at a fruit shack where farmers of the island there grew yellow watermelon that's popular in the south of US. Delicious food... and a great bunch of people. Another mention is poi donuts that Cy had shared with us it was great! I highly recommend going on sites and bites again!

Love the tour. Our tour guide, Dirk, is very professional and knowledgeable. He gave us a lot of…read morethe information about the surrounding area including trees, flowers, celebrities, etc. He is very friendly and very enthusiastic about sharing Oahu with us the entire trip without taking much breaks. He even taught us some Hawaii words. We are glad that we have him as our driver and tour guide. Highly recommend to join this Oahu Class circle Island full-day tour if you visit Oahu. The tour covers the North shore and eastern side of Oahu.

This tour was pure magic from start to finish, and that's saying something coming from someone with…read moreIBS! Dirk, our driver and guide, deserves a standing ovation. He was hilarious, full of fascinating stories, and somehow managed to make every bathroom stop feel like part of the adventure. The views were jaw-dropping: Diamond Head glowing in the morning sun, waves crashing at Halona Blowhole, and those movie-perfect cliffs near Kualoa Ranch. Dirk kept us entertained between stops with island legends, trivia, and a soundtrack that could make even a restroom break feel cinematic. Leonard's malasadas? Heavenly. Macadamia nut farm snacks? Dangerous in the best way. Tanaka's garlic shrimp? Worth every bite and every burp. Turtle Beach was the crown jewel--relaxing, peaceful, and filled with lazy sea turtles living their best lives. Dirk's timing was perfect, his humor was infectious, and his love for the island made every mile memorable. I laughed, I learned, I ate too much, and I never once regretted it. If you want a full day of Oahu beauty, good vibes, and an expert guide who'll keep you smiling and on schedule, this is the tour. Mahalo, Dirk, you're the real MVP of island adventures!

Yianni is amazing guide. We booked a private tour just 2 days prior. My wife saw Hi5 in Facebook-…read moreAulani group and can do custom tours. She DM and got a live response. We opted for a light tour, local goat farm, fruit stand, Weimea valley (waterfall), local food trucks, a surf beach and Cacao and coffee refinery. This is kid friendly especially the small one wanted to be carried instead of walking. Yianni knows the people in all areas, able to have a deeper history and great understanding. It's like a live Nat Geo and Anthony Bordain explanation level. It's a great experience. Normally, i hate tours as the guide just point to the local spots and that's it. It's no different from a Google search. Hi5, and Yianni in particular change this by having that connection to the local people. That is the magic. We did talk a bit of business and I think incorporating this idea to a wider audience is perfect. I wish him the best.

What a fun filled day with Ryan.... He is a wealth of knowledge and insight in the Hawaiian history…read moreand life style. The kayaking was so cool and all the stop fun. Excellent lunch at the food trucks. Ryan insured all were safe and having a great day!!!

Great Service - Great Prices!…read more I needed to come to Hawaii for a very important 2-Day Visit and needed everything to be perfect. I communicated with several other service providers before selecting Super Limo Service. The cars and drivers were ready and on time; Every time! If you have any military experience (or not) you will Love this service. The communication was clear accurate and correct every time you needed it. I never had to worry about transportation and could focus on enjoying my time on the Island. Enjoy your next trip to O'ahu! visit www.superlimohonolulu.com

We were looking for transportation from HNL to Turtle Bay Resort and then from Turtle Bay Resort to…read moreAulani. TBR, on their website, recommends a private car service which charges $100 per person! Even with the cost of gas that is pretty ridiculously high! Thankfully Yelp has the project function, and I was able to get quotes from several limousine services on the island. Fellow yelpers gave great reviews for Tina and her team's service, and I am so glad we went with them. Booking was easy and efficient, we were able to pay online ahead of time, and we booked a stretch limo from the airport to Turtle Bay for about half the cost of the resort recommended car service. I kept it a surprise and my kids were blown away. They felt like fancy pants people in the limo! The day of pick ups, our driver Raymond had great communication and provided bottles of water for everybody. Both rides were smooth and we definitely felt first class! We tipped him in cash, easy peasy. I referred my sister to them and she booked them to take her family from Aulani to Waikiki. We will def use this co again! Mahalo Tina, Raymond and yelp for your help!