Great experience and a friendly staff. Excellent selection of smoking items. Lots of parking in a…read moresafe area.

I am so sad to be writing this review. We have been customers here for years and it has always been…read moresuch a great place and outstanding customer service. Not anymore.... My husbands vape started acting up. He has had it less than 3 months. At first we thought it was a pack of faulty coils. When Luxor looked at it they said it was from juice that leaked into the contacts messing up the vape. Well the juice that leaked was from the faulty coils they sold us. All 3 in the pack leaked. In the past Luxor would have stood behind their products and replaced the vape. Again, not anymore. The outstanding crew and customer service that used to make this the best vape shop we've ever been to has taken a tremendous drop. You can buy a vape anywhere. Its the service that kept us coming back for years. Very disappointed.

I am happy with my small Speaker with big sound. Thank You Cigarette House.read more

It seems that every item I purchase from this business is either already broken or quits working…read morewithin the same day of purchase. Example 1: I purchased a refillable lighter that stopped working after the first cigarette I lit. When brought up to the owner who was working at the time, his response was "You already purchased it. It sparked when you tried it in the store." Slightly unprofessional? Mind you, I brought in the lighter for an exchange of a new one the SAME day of purchase... Example 2: We purchased a torch to help light things when it was windy outside. The next day, it stopped working. When attempted to refill the torch, take a guess..it didn't work!! Response from worker the very next day after purchasing was "You already purchased it. You'll have to pay for a new one!" Example 3: Purchased a box of the cigarette filters and every last one didn't function. It was impossible to breath anything through them. And terrible scheduling. The place is supposed to be open from 9am-10pm and half the time when going in the mornings, doors are locked without a single worker in sight until about 9:15-9:30am. Plus they consistently close before closing time, even when a worker tells you "Oh we're open very late. Later than most shops, stop by at 10pm and I'll be here!" By the way, they don't wear masks, they don't wear gloves, they do not temp. check, and their hand sanitizer next to the register is ALWAYS empty. Overall experience was just terrible. Terrible customer service. Terrible products. Just terrible. I recommend Smoke Scene right down the way! Head down Olive Dr. towards the freeway and you'll find their very clean, very efficient and quick serviced business right next door to the Starbucks on the corner!

The selection is out standing!! The guy who's always there (the owner I'm sure) is super…read moreknowledgeable,super friendly and I will NEVER go on the GREAT VAPE HUNT again. Juice...zero nic...disposables...he's got EVERYTHING! And they didn't jack up the prices when things got hard to find...and if he did...Id happily pay (well..not "happily" but I'd pay!) because the selection and service and in stock and product knowledge is worth a small fortune! The guy is always friendly..and there's a lady too...she doesn't vape (I asked) but shes friendly and helpful too! I'm omw now!! Lol...I recommend to all my co workers and will keep recommending because this is the kind of place I was looking for! MAPS says they're a 17 min drive...MAPS also has 21 other shops in a 10 mile radius...I won't even consider going anywhere else...

They were great , will be using them again. Had wanted I wanted , they helped me with questions I…read morehad.

My first time there, I bought myself a new mod, and they gave me a good $25 or so discount on…read moreeverything when I bought the juice and batteries with it. Also, they gave me a refund when I asked them for a specific coil, but they had given me the wrong one. I went in without a receipt and a couple days later and they still made it right. They also gave me a brand new pod for my vape because the coil the worker gave me got stuck and ruined my other pod. Now, I am satisfied and will continue shopping here. Good integrity, they always ask for ID.

I love this place! Went in today to get a starter vape to help me quit smoking cigarettes, and the…read moregentleman that helped me was knowledgeable, very kind, and very helpful. I described what I wanted and what I was looking for, and he knew exactly what to bring me. Prices are super fair for the products, and he didn't try to oversell items just to make a quick buck (like some other shops in town will.) He even recommended some yummy vape juice flavors! I will definitely be back. Thank you!!

I wrote a review earlier but mistakenly gave only 4 stars…read moreThis was wrong it is definitely a 5 star business In my profession CBD must pure This is great and contains no THC which is a must if tested This is the only place I really Read up and you will see this is a valuable medicine

Great customer service. The staff is always welcoming and helpful. They have a large selection of…read moreproducts and also do special orders.

Service was amazing. Gabriel was extremely helpful. Showed me a selection of things I was looking…read morefor. The value was great. I will definitely be coming back. Gabriel was just overall amazing. He made my experience here worth it and smooth. Gabriel definitely deserves a raise and maybe throw in a lambo for all his hard work. He made me a recurring customer now.

Always have everything in stock great prices very knowledgeable on there products and now with…read morethere check in to get more discounts

Never disappointed! Every time we go in they're super helpful! Great recommendations and the…read morecustomer service is always on point! Martin and Naggie are awesome! If you need a new vap or just some smokes... I highly recommend this smoke shop!!!!

I had to leave this here bc I hear im not the only one :/ there's a Short entitled wanna be boss…read moreman worker that apparently needs to shave wears a black hat all the time & was being VERY rude / unprofessional to my friend. What's crazy is that he was a new customer & was just asking for info on certain items because he's a new smoker & the worker still constantly rolled his eyes/ gave depressing answers he needs some more courtesy/communication life lessons or maybe he was just raised like that & it's sad anyways, will not be coming back funky town is down the street

If I could, I would give this place 10 stars. I came in looking for a disposable electronic…read morecigarette priced around 15-20 dollars. There was only one man behind the counter, Sam. There was only one customer in front of me when I walked in, but when it was my turn, more and more customers started to flow in. I decided upon one E-cig when Sam informed me that there are no returns, so he asked me if i would like to test it. While I tested it, he went on to help out the other customers. The E-Cigarette was non-functional. He returned to me after helping the other customers, and I told him it was a bad e-cig. He then handed me a new one to test out. He went back to help the other customers. This happened multiple times. The next one was burnt; the next one, a faulty encasing caused the e-cig to fall from underneath, hitting the floor and breaking it (I guess I have bad luck). He handed me a new one. He didn't stop until he knew I was satisfied with my purchase. The entire time he was friendly, charming, and was even cracking jokes with the other customers. I have never experienced such exceptional customer service, anywhere. This is THE smoke shop to go to in Tehachapi. P.S: Do NOT be turned away by the several faulty products: the fault falls on the manufacturer, NOT the distributor. P.S. #2: Please don't come here expecting to scam them for multiple free hits of an E-Cig. I had already paid cash when I tested my first one.

Went in to get some items and the prices are fair but the guy working there is a butt nugget. He…read morewas really rude and demanded that we pay cash, no card. Not a great selection I might add, Smoke Scene is a far better shop with great customer service, go there instead.