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    Royal Pet Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Royal Pet Services

    Pet sitting

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    12 years ago

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    Zoe's Pawfection - So clean after Zoe's, they earned Sofa privileges!

    Zoe's Pawfection

    (38 reviews)

    this is the 2nd review.. all i can say it's outstanding service.. quality .. attention to detail…read more. and good value for your money.. job well done .. fox is happy!!!

    I initially started bringing my dog here when it was under different management, and my experiences…read morewere consistently positive at that time. Under the current owner, I have continued using the service despite it being an expensive grooming appointment ($120 each visit), expecting the same level of care and professionalism. After picking up my dog, I noticed his eyes were very red and he could barely open them. I called to calmly ask if anything might have happened during the grooming process. This was not an accusation, simply a concerned pet owner trying to understand what may have caused the issue. I was not given any clear explanation or details, and instead the owner Henry became immediately defensive, repeatedly insisting he "doesn't keep secrets" and that nothing happened. I was interrupted multiple times while trying to explain my concern, and the conversation felt tense and dismissive. After the call ended, I heard him yell "god damn" in the background. When I called back to ensure everything was okay, he stated he was "hangry" and again insisted nothing happened. He later left a voicemail that felt erratic, repeatedly mentioning he was hungry and stressed, referencing having "a lot of pots on fires," and stating he would make a note on my account. While I understand that business ownership can be stressful and that issues can occasionally occur, the lack of transparency, combined with the emotional volatility and erratic nature of the voicemail, was concerning. It raised questions about professionalism, emotional regulation, and overall safety in how customer concerns especially regarding animal wellbeing, are handled. Because of this experience, I no longer feel comfortable returning or recommending this business.

    Royal Pet Services - pet_sitting - Updated May 2026

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