I took my 3 yr old dog there for initial assessment for daycare. He will be 3 12/22/2025…read more The girl at the desk stated he needed a 2nd distemper shot. After speaking with his current daycare they stated he was not due for 2nd distemper until 03/01/2026. It is not good to give adult dogs 2 distemper shots in 1 year. Besides I had entered info on their pet portal followed up with a phone call was told everything was good. Upon arriving I was told No. More training for girl at desk and technology on pet portal.

We have two large dogs, one is old and the other is a bit mean sometimes. These guys do a fantastic…read morejob with them. Boarding, bathing and are the only ones that can trim the dodgy one's nails. Heroes.

My dogs said they had a great time here! We left them for 5 days and one of ours is a male Chow and…read morethe other is a female Foxhound and German Shepherd mix with severe abandonment issues. Both dogs were happy and in great condition when we picked them up. They had been cleaned and brushed. And they were so tired when we got them home! They really had a great time at this place. It was our first time here and we will definitely be back.

I have revised my review because I was very impressed with how quickly management responded to my…read moreconcerns. After I reached out, the manager took the time to thoroughly investigate the issues I raised, review the phone calls, and discuss what happened with the staff. Most importantly, they took accountability for the communication breakdowns and acknowledged where things could have been handled better. My biggest concern was the grooming service, and management offered a refund for the grooming, which I felt was a fair resolution. While I was disappointed with several aspects of my dogs' stay, I do appreciate a business that listens to customer feedback, conducts proper due diligence, and works to make things right. For that reason, I have updated my rating from my original review and increased it to four stars. While there is still room for improvement in communication and execution, I appreciate the professionalism shown by management in addressing my concerns and their willingness to stand behind their services. Before resolving: I am extremely disappointed with my recent experience at Meadowlake Pet Resort and will not be returning. Before my dogs' stay, I called a week in advance to provide updated feeding instructions and grooming requests. I specifically requested that both dogs be groomed on Monday morning and that I be called immediately afterward. Instead, they were groomed on Sunday without my knowledge, and I never received a call. By 2:00 PM on Monday, I had to call myself to find out what was going on. What frustrates me most is that my dogs were apparently groomed and bathed only to be placed back into a boarding environment afterward. To make matters worse, they were not taken out for playtime on both Sunday and Monday, despite the fact that I paid for two play sessions. As a result, they spent unnecessary time confined when I was paying for additional services. When I picked them up, they smelled bad enough that I had to bathe them myself after returning home from my wedding and travel. Having to re-bathe dogs that were supposedly just groomed is unacceptable. I was also disappointed that the boarding location I specifically requested and was told would be available was not where my dogs were actually housed. Had I known that request would not be honored, I would have appreciated honest communication. Additionally, I paid for the Hotel Plus package, but based on my experience, I am not convinced my dogs received all of the services included. I was under the impression that photos were part of the package, yet I never received any updates or pictures during their stay. The grooming itself was also disappointing. The haircut looked as though only a few hairs were trimmed. Both dogs still had long coats despite the Texas heat, and nobody contacted me to discuss how I wanted them styled. When I expressed concerns and requested that they be re-bathed, I was told I would have to pay additional charges. What stands out most is the lack of communication. When I called the week before, there was no issue making note of feeding instructions because they involved an additional charge. However, there seemed to be very little effort made to communicate about grooming changes, boarding arrangements, playtime, or any concerns that arose during the stay. Overall, I feel I was overcharged for services that were either not performed as requested or not performed to an acceptable standard. This experience was frustrating, disappointing, and not worth the premium price paid. Unfortunately, I will not be bringing my dogs back.

They take really good care of your pets. Your pet comes home happy from here - I think that says it…read moreall.

I've been taking my little Peanut to Parkland on Pitts Rd. for about 2.5 years now for day boarding…read moreand grooming. He loves to go and see everyone who works there and cares for him, in addition to having fun with his puppy friends. It is very clean and well-managed and has lots of yard room for dogs to run and play outside. The owner, Kelly is very strict about ensuring all pets have their vaccines, so I have every confidence my pup will not contract anything bad from another pet. I highly recommend this business as it gives me peace of mind when I have to leave my sweet dog for the day, and would feel just as comfortable if I ever had to be gone overnight.

I can't even begin to describe the incredible service you will receive with Boon Pet Care. They…read morewill go above and beyond to assist you with anything and everything your dog will need. This is a 10 out of five star experience!!!

Boon Pet Care is under new ownership, however, the same high level of service and care for your…read morefurry loved ones continues with Tashia Ramirez at the helm! My two cats are very picky about the humans with which they will engage and will hide for hours rather than some out while there is a stranger in the house. They warmed up to Tashia immediately and had a lot of fun playing with her while I was travelling. I greatly appreciated the detailed updates and pictures she sent of my girls following every visit. Highly recommend this exceptional service!

I'm sad to post a bad review.:( we have been boarding our dog here for over 3 years and it has…read morereally gone down hill. I used to recommend Urban Mutt and now I will not bring my boy back. I'm not sure if management changed or what? The facility used to have longer hours (6:30am-6:30pm) and gradually the hours have shifted (7:30am-5pm) which isn't as convenient when you're traveling. This also makes a longer night alone for my pup:( this last visit he came home so thirsty, very stinky and exhausted. He slept for 2 straight days. Urban mutt used to post videos every day and there was not 1 post over the 4 days he was boarding. They also seemed short staffed. For these many reasons, I will be taking our dog to a new facility.

Urban Mutt Retreat is the BEST!! We highly recommend them. The team truly loves dogs and it shows…read more They took exceptional care of our senior dog when I was worried about boarding him. Our dogs have always been happy and relaxed when we pick them up. They helped socialize our German Shepherd and she loves hanging out with the pack outside. We definitely recommend Urban Mutt!

My dog came in looking homeless and came out looking like a well groomed pooch!…read more They are very knowledgeable! Like I had no idea what to do Ruth my dog ( got him from the pound). They explained all my options. Once groomed found out my dog has dry skin and they told me what I can do to help Plus the prices are great!

I dropped Mia off here today for the first time after setting an appointment yesterday over the…read morephone. They were really pleasant and informative. The shop opens at 7AM and I was told I could bring her by anytime before 10AM. The location is really close to my home and easy to spot from the street. Look for the building that say Dog Training in big white letters across the front. Very close to the intersection of West Little York and Queenston next to a small tire shop. Upon walking in I was really amazed at the fact that it doesn't smell or look like your typical dog groomers. It is extremely clean.. modern and minimal in design. Thankfully no pets running around or waiting in the front to be picked up like some places. Prices are listed by size/weight on the counter and shows included services. I opted for an all inclusive package that includes bath, nails, glad expression and teeth for $20 bucks for my 8lb chihuahua. I brought her shot records when I arrive and they made a copy. I also had to fill out a brief info sheet with my information for them to keep on hand. Mia was a little nervous as usual but I got the vibe that they were dog people and caring so I trusted them with my baby. I appreciate that they called to verify if I wanted them to cut her whiskers before they did it. I declined because she's never had them trimmed and I think she looks cute with them the way they are. Like a little catfish lol! 1 hour later they called to let me know she was ready for pick up. Her nails were done really well (low & even) and she smells super fresh. I think this will be our go-to Groomer going forward. They also do Dog Training, Daycare and overnight Boarding. I might consider those services in the future. Like I said I'm impressed and I would definitely recommend them to anyone who wants quality pet care.

The staff at paws pet resort is extremely friendly and helpful with my pets . There is always an…read moreowner onsite to take care of any problems

The facility is spotless there sample parking. It's in a great location and the staff is friendly…read morewelcoming and very helpful all that reasonable price. What else is there. not very happy with the boarding stance and then in the manner I was looking for a new one I came out today. They didn't evaluation. My dog came back happy tired and clean with her. Avoid car and how she acted. The rights are very reasonable. This is the first choice in our neighborhood or any other

Thank you PAWS for being a lifesaver for providing quality care and boarding for my pet Marlee! It…read morewas such a tough time preparing for an out-of-town graduation, working and keeping things going. There where so many moving parts to prepare. Juliet provided exceptional service each time I spoke with her and reassured me I had selected the right place. She was warm and caring throughout the process. Thank you for being there and a key resource in our community. 10 out of 10.

I have been taking my golden doodles here to be groomed, day boarding and over night boarding for…read morethree years. It has always been a great experience. Since they have hired new staff, it has been even better. Juliette is a gem. I had a home emergency and needed to drop my dogs off last minute for daycare. She was so kind and was able to get me in. Highly recommend.