Did great job moving things but the price per hour at the end wasn't matching. Never received invoice. Even with charging one hour before and after like he said which not sure why they do that being I was in the same city as them. read more

Horrible owner. Unprofessional. Overcharged then yelled at me when I asked about it.​

These guys are clowns ,hidden fees incompetent, dirty , vulgar and to put it plainly just stupid ,they over charge they are not professional at all ! I wouldn't let them in my dog house to move his scat ! Pretty soon they will be out of business, call 2 men And a truck if you value your valuables ! there is no negative star rating other wise they would get a -10 read more

It takes a truly horrible experience for me to leave a review on anything, but I feel like it is my duty as a human to share our experience with Royal Movers today. After a verbal estimate of a particular hourly rate, and plenty of sweet talking of discounts from the owner Chaz (real piece of work this guy), the price we were required to pay was not what was agreed to at first estimate. I'm sure there was no estimate put in writing by design, for this purpose. The three men that helped us move today were incredibly slow and complained more than I have ever heard movers complain in my life. These guys were fully prepared to charge over $3000 to move a 1200 SF bungalow with no couches, appliances, or other large items to move, 15 minutes down the road. They watched myself and another gentleman carry the heaviest couches out the front door from the comfort of their work truck. To top it all off, after about 45 seconds of conversation to try and understand why the hourly rate was suddenly increased (through foreman Mike to Chaz), Chaz refused to honor the originally agreed upon hourly rate and flat out called my mom a f***kin b**ch to Mike, not realizing he was on speaker phone and we could clearly plainly hear him. Mike was immediately embarrassed and quickly changed his tone for the rest of the day, profusely apologizing and talking down on Chaz ("I'm certainly not working here for the ownership", etc.). I have never seen anyone, let alone the owner of a company, so unprofessional in my entire life and I work in construction! I will be telling everyone as long as I live to not use this company. Save 50% of your money and use college hunks and be done in 60% of the time with no grumbling or babysitting. These guys rob you blind and then disrespect you right to your face. I can't wait for Chaz to reply to this review. I wonder what he will call us next! Ha! read more

Royal Movers - Movers Near Me - Wyandotte, Michigan

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Stay clear of this company! they broke my coffee machine, dent the washing machine and the fridge, chipped marble TV unit, incorrectly attached the machine machine, damaged my plants, incorrectly attached my curtain pole and the curtains isn't opening. The packing of my kitchenware was done with bare hands and after put evening in boxes and moved with same dirty hand they were snacking my glassware. Iqbal kept promising they will come back to rectify, however no one did. now I will be taking them to the court. read more

They were courteous enough and covered doorways and floors with mats. They were able to fit me in when another company canceled. They were more expensive than the other company, but I am happy enough. I know that I have a lot of stuff, it's why I hired you. Merry Christmas read more

I'm sure this review comes as no surprise to Chaz, the owner. A local family member who knew Chaz was the one who decided to give our moving job to Royal Movers (had I read the reviews before the contract was signed, I would have preferred we gave our business elsewhere). That family member would not be on site nor point of contact the day of the move because she was working. Another curveball thrown by us was after we had finished packing the night before the day of our move, we realized since we were downsizing from a two bedroom to a one bedroom, it would be better to utilize a storage unit temporarily. My cousin asked me not to try contacting the movers about the change of adding additional drop-off locations as it was late on a Sunday night and it was an hourly job so adding destinations shouldn't be an issue in her opinion but she would give him a heads up in the morning. Chaz told me when we met the next day, he is available to be contacted 24/7. I became the point of contact on the day of the move as my mother is 74 years old and a slow walker and didn't get to the phone fast enough when he tried calling the first time. I theorize it was all our last minute changes that put him in a bad mood. For all the years in business, I was surprised at his inability of rolling with the flow and lack of expertise. If you have a simple, pick up ideally packed boxes and smaller lighter furniture from Point A with a short walk and dedicated service elevator and deposit them randomly at Point B also with a short walk and dedicated service elevator then this might be the right company to choose because Chaz and his co-worker Ace definitely worked hard. But according to Chaz, he hadn't been to this senior apartment building pickup location in 10 years and verbally shared his aggravation to learn there would be so much walking to the truck and waiting for the shared elevator. I believe he thought me rude by responding that is where the property manager told me he could park, what is the alternative he suggests to improve that situation, and also I'm the one it's going to cost more to move as it was an hourly rate job. The contract apart from having addresses, does not have detailed description of the job so may be add that so the movers know upfront the size of the move and amenities at the locations. Despite skipping their lunch break, this job took almost 8 hours to move a 2 bedroom from one senior living apartment complex to another (10 minute drive) plus a 20-minute stop at a storage unit (10 minute drive) and 10-minute stop at a personal residence to deliver a couch (less than 10 minute drive). Make sure you discuss how you'll be billed for less than hour increments. They charge a service fee for paying by credit card and don't accept personal checks and wouldn't accept a cashiers checks (though invoice states otherwise). They will disconnect electronic equipment but will not re-connect it so I recommend having that all packed up yourself and transporting it yourself so it's organized in a way for you to know how to reconnect. I did not communicate, I would be reconnecting the equipment first thing at the destination location but I assumed with so many years of moving experience Chaz would know I'd have to since I couldn't move the 70" television and the wood cabinet it sits on by myself once everything was reconnected. Another tip he shared upon arrival for making his part of the job easier, was to have all the items going to each location in one room. I hired movers to do the heavy lifting and packing of the truck. There simply wasn't enough room in one room to stage all of it. Instead, I pre-made areas in each room for each location and had marked each box/item with which location it was going to. I stayed on site, while they were loading and unloading in case they had questions. While he found me to be rude, I found him to be very derogatory toward me as a woman and I felt bullied by him. Had I read the reviews after the contract was signed, I would have requested a different pair of moving team that excluded Chaz as Ace provided respectful customer service aiming for 100% customer satisfaction and the destination location property manager even shared he thought Royal Movers was one of the better moving companies he'd seen do moving jobs there. I am very grateful they completed the job with everything in one piece and in the same condition but cannot say it was a pleasant experience for anyone involved. read more

Royal Movers - Movers Near Me - Wyandotte, Michigan

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Edit on 11/25/2023 - @ Chaz accused me of being a fake reviser from another moving company. I am not a FAKE reviewer; this is how he treats people! I attached the "contract" that you wrote to my parents and blocked out their names and signatures to protect their privacy. You managed to steal $1,500 in cash from them for work that you did not do. I was nice in my review below. If any potential customers would like to reach out to me, please do. Sadly, my dad passed away in July and was unable to post this review. I was at their house the day that Chaz and his packers showed up to pack on day 2 and demanded cash up front, prior to work being done. Chaz screamed and yelled at my 84- & 87-year-old parents and walked out and never returned. I would give a zero if it were possible. Do your homework and check all of their reviews and complaints at the BBB. Experienced first-hand how my elderly parents were treated. Cash payment demanded upfront, prior to work being done. They swore and yelled at my parents and left without packing or moving them. read more

Royal Movers - Movers Near Me - Wyandotte, Michigan

will never use another moving company again! they are on time, extremely professional and polite, and very focused on the small details of putting things exactly where you want and being super careful with your items. fairly priced as well for the service you receive. absolutely recommend them. read more

My experience with Royal Movers in January 2024 was horrific. Initially, I left a positive review due to the pressure tactics employed by Chaz Miller while they were still moving my belongings. Afterward, I felt compelled to revise it with an honest review: during the move, I experienced unexpected changes in pricing, felt pressured to leave a 5-star review before the job was completed, they took many smoke breaks while on the clock, and held my TV captive until I paid them in full. After leaving a 2-star review, Chaz Miller called me and left a voicemail threatening me and cussing at me throughout the voicemail. I initially removed my 2-star review to comply with his threats. However, I believe it's essential to share the full story to caution others about potential business practices. I recommend checking the Better Business Bureau for more comprehensive reviews of Royal Movers. In the future, I advise getting quotes in writing and having a witness present during transactions to prevent similar experiences. read more

Paid them $350 for 4 hours for them to only do 1 load. I helped them move, in which they intentionally took there time to move big furniture it wasn't boxes or anything. I had the biggest u-haul truck there is. i would not consider these people at all. One of the men acted like he couldn't move my babies crib like there was no way/said it couldn't fit... I moved it with no problem at all and I'm a woman around 170 lbs. This was the worst experience. They brought everything in and just put it where ever!! So disappointed! Had my nephew who is 14 and my friend help the next day and we got wayyy more accomplished than these people. read more

Very professional! called to keep me informed on time of arrival. they moved everything with ease and protected the furniture and walls. definitely recommend for a moving company read more

Hired to move furniture from basement, upstairs and main floor. We wanted to stay within 4 hour window of time and maybe another oh our if needed. Basically, three dressers, a bed, three couches and some cabinets. They scheduled the job and showed up at our house to review the lay of the house. Basement furniture easy (right out the back door and to truck. Main floor easy (right out the front door). Up stairs would be most difficult but not complicated and smaller dressers and a bed. I explained that we tried to minimize the difficulty for them and thought they would be happy! Well when hours got discussed (originally 3 hours at $185.00 an hour plus we were to pay an additional bonus hour for the no less than 4 hour time they required. We agreed to pay $185.00 x 4 hours. They said wait, we need to call dispatch and came back with a new plan of no less than 7 hours. I questioned the additional 3 hours that were just added on and the crew got upset that I questioned the hours. The owner revealed himself and started to tell us he didn't need the job an we were going to pay 7 hours or nothing. Again I didn't understand how the hours changed and the fact that we were only going 10 miles down the road and they had three large grown men there to work. Owner Chas came unglued and started using profanity and I tried to calm him down. He used the F word and would'nt even agree to meet in the middle. In a rage he did not start the job and walked over to talk to one of my neighbors. I asked to please do not leave and let's talk work it out. He MFed me and left us with no way to move and seem so happy that he screwed us over. I wish I would have got him on camera. Well, thank god for UHaul, I called them and picked up a 6x12' trailer hooked to my F150. Called a couple nephews and paid them rack $100.00 an hour. We move that "so called difficult and time consuming stuff" in a few hour and they aren't even professional movers. This Chad guy is an aggressive vulgar man that has issues with anger. I found that UHaul has movers for hire when you rent from them. The nicest people and an alternative solution so you don't ever have to call Chad's arrogant personality. Read more at: https://www.mymovingreviews.com/write-a-review/step-1 read more

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Scam artist They quoted me one price over the phone and then when they showed three and a half hours late, gave me a different one. They then over charged me by more than $300 saying because they had to work so late - which was there fault. read more

Chaz (the owner) is the most arrogant, sarcastic, adversarial person I have ever done business with. If you want to be demeaned, by all means pick Chaz to move you. read more

Called for an estimate! The guy who answered my phone called himself the king right off the bat! Claims that they're the best and I need to book right now before even trying to talk about estimate! I just have no words for what just transpired! In this ever changing world we live in right now, you're business might take a nosedive tomorrow! Especially a referral driven business! Should've read the reviews before I called them. Update!!!!! Chaz just responded with wrong company! Haha! Right company folks!!!!!!! read more

This is not a fake review it's very much real!! This guy was the rudest disrespectful worker I've dealt with. I set up a move for sat morning paid my $100 deposit they get to my daD's apartment look in his window and said he has bedbugs and they can't move him, What?? He told he doesn't and they said he did he doesn't he just had an inspection in his apartment just for making sure everything was up to par. So when I called to speak to someone he was rude and got loud and said was I calling him a liar I said no but he doesn't have any bugs he then said I was a nasty bitch was filthy. I just got off work and to be spoken to this way early this morning is horrible and the jerk hung up on me. I will never use or recommend this company. I want my $100 dep back! read more

This is our second time using them and we have been very pleased each time. Chaz has been nothing but courteous, understanding and works really hard as well as the rest of his team. I recommend them in all your moving jobs and you will never get disappointed! They will handle all your belongings as if it's theirs! Thank you Royal movers for being accommodating and helping us with all our moves! read more

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I only had a few large items (queen size bed, sofa, etc.) to move only a few blocks within the town. They wanted a full truck full and to pay over $ 500 for the move. I had a bed, a sofa a dining room table top, things that would not take up any room for a 7 block move. I'm 51 and have moved everything I can, by myself during college and having access to people that have pick-ups or minivans to help. One loses these resources over time. So when I contacted Chaz (red flag on the name), about my moving situation, he retorted 'Go find some friends'. Chaz, you deserve the name because it suits you as a........... Well done on the customer service aspect, Chaz. read more

Chaz (the owner) needs to take a lesson in Customer Service and professionalism. He talks down to women because he believes he is better then them. Chaz is in the business of moving things yet he complains when asked to move things. He complained the whole time while providing a service he supposedly specializes in. I would run from this company. Customer service and professionalism is not their strong suit. read more

They were very friendly and willing to go the extra mile to get the job done. Thank you!!!

I was involved in a road rage incident with this company. The truck followed me to a gas station, screaming obscenities and calling me really nasty names while I pumped my gas. When I threatened to file a complaint with the company the man claimed to be the owner and told me to try and do something. I am pregnant with two small children in the car...when I told him this he then screamed that he hopes my kids and I die in a car accident among other continued disgusting insults. He was irrate, belittling and just down right nasty. Not representing this company well at all. I'd like to mention he was also doing 35 in a 45 and this incident occurred because I "cut" him off. So, mad or not there are ways you handle situations, not try to confront and fight a pregnant woman with her small children at a public gas station. read more

Poor Business. Argued with me at my new home in front of my neighbors. Refused to deduct four 10 minute breaks from the hourly rate. Attempted to charge me a 25.00 salt fee after I had already shoveled and salted repeatedly. The owner works aaa a owner and his workers were more professional than him. Overpriced with mysterious fee's, lot of smoking and joking, unprofessional owner. read more

So unprofessional Chaz the owner is a liar and his workers showed up late after 12:30 when they were supposed to come from 8-9am kicked me and my son out saying to small i was so nice to them and thankful because both dad's are dead so I don't have help moving so I hired a perfessional moving company that was nothing but lies now i lost my security deposit because how bad they destroyed the place and I bought brand new everything they just had to bring my fish, fish tank and kitchen table and they didn't even do that I was told they wldnt even open my drawers but they did and poured mustard chips all inside of them knocked all the living room blinds down broke jars of salsa all over my kitchen counter and left all my brand new cleaning supplies so they could of cleaned it up I understand mistakes happening but they did this to me intentionally and won't let me talk to Chaz threatening me if I kept calling and I did so they called the cops and cps on me slandering my name because I was so embarrassed to have to take my son for a cps check up but I did and its all closed out because their liars but cost me so much money destroyed everything and then I had to deal with a dective and cps but yet their professional packing movers that only moved me 2 miles away this was done intentionally and I will get my money back because they have to I looked into it but won't let me talk to Chaz unless that's what they do to people DONT HIRE THESE UNPROFESSIONAL PEOPLE UNLESS YOU WANT A HALF ASS JOB AND EVERYTHING DESTROYED on my receipt it says my fish and fish tank was brought to the new house no they didn't so now I have no table for my kids to eat at and our fish is dead read more

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This is a long overdue review. I have used Royal Movers twice and I am using them again in a couple days for a move from Detroit to Denver. They have always been prompt, professional, and very courteous. Chaz has been on every move and has been very attentive to detail and helped facilitate every request I've made. He has helped me deal with stressful HOA's and made sure everything was packed safely. They have been very communicative along the way and never once made me feel as though my stuff wasn't in good and reliable hands. I will never use another moving company for as long as Royal Movers are in business. Thank you for helping me with every move and making sure all my stuff arrived without any damage. You guys truly go above and beyond to help your customers during what is naturally a very high stress event. Can't say enough good things! read more

This company was supposed to come between 12 and 2 but instead decided to come between 11:30am and 12 just for them to not call like "They say they did 7 times and they also texted me 3 times" I have been up since 9am and I did not once received a call. And when I called the man he was rude right away and called me lazy for not getting up and coming outside. read more

Scheduled Royal Movers for February 22nd, 2020. This is my second time using these guys and they continue to amaze me! They were right on time and worked incredibly fast and efficient! Chaz and Tyler were hardworking, efficient and professional. They are such amazingly nice guys and made the move a super fun experience! If you live in the downriver area, DO NOT USE ANYONE ELSE! Royal Movers are the real deal! read more

The guys were great! Professional, on time. They had their hands full with the baby grand but every thing went very smoothly! I highly recorecommend them for your moving needs! read more

I called the guy, and from the start, he came across as full of himself. Told me I was getting the best deal in town. $275 to bring 5 items up from my basement. 2 were going out to the yard, 3 were being relocated within the house. Washer, dryer and freezer were going into the back bedroom, converting it to a first floor laundry. So I'm standing on my porch, waiting for him. The guy drives down my street, right past my house. I went out to the road to flag him down, and he turned around and came back. He actually told me I gave him the wrong address. He said he's been in business for 26 years and he doesn't make that kind of mistake. I told him this has been home home for 61 years. I know my address. But he didn't want to let it go. When we finally got to the matter at hand, it started out okay. A small freezer and a console TV from the 80s went out to the back yard. An upright freezer and a washer went into the back bedroom, no problem. But then there was the dryer. It had a shutoff valve he couldn't turn off. So he says I need to have a licensed plumber come to shut it off. I told him I'll shut it off at the meter, but he said that's not good enough. Then he has the balls to say he can come back for another $125. He got into his truck and drove off. The more I thought about it, the angrier I got. I'm contemplating filing suit in small claims court for a partial refund. I paid to have 5 items moved, but only 4 actually were. I would advise you to take your business elsewhere. read more

Exceptional work performed by these fellas over at the Royal Mover establishment. They have not failed me once and continue to put the competitors to shame with their exceptional work at the best price. Don't be fooled with the others low estimate because my buddy learned the hard way. The add on costs will take you far above the original estimate. This company did a move for a relative awhile back and although he did not get an estimate from Royak the hourly price quoted per hour along with a guesstimate by him have him a rough ball park of a price. And at first glance it would seem to be false advertisement by Royal claiming to be the cheapest rates in town. But he decided to go with them because of his previous recommendations. And as expected they were the cheapest!!! Comparing my buddy and relatives similar move and square footage the competition was $300 more after all the extra charges. I don't know how Royal Movers could improve in the initial quote to ensure they do indeed have the lowest price after all else is said and done but they need to figure something out because when you call it seems they are a little over priced?? Maybe posting receipts from the competitors along with a receipt from a similar job?? Whatever the case A+ service from a local company! read more

Mike and Chaz moved me from one apartment to another. One apartment had a lot of stairs, and I wasn't charged extra for it, which was a bonus. They were on time and moved me quickly. Mike was very nice and friendly; he made me feel at ease. I would recommend them! read more

I don't know if the owner's name is really Chaz but he has a "Royal Movers" insignia tattoo on his right forearm. He has some personal problems and anger issues and should not be managing a professional moving business. He and his partner were very rude and do not accept responsibility. After flinging cigarette butts on our yard, his partner said that if anything doesn't "make it" to the new home, you can just buy new stuff at Walmart. Very unprofessional. They did do a good job packing and my stuff made it with only a few scratches and a couple broken items. But unless you are comfortable employing someone who is unpredictable and may erupt onto you or your family members, look elsewhere! read more

The worst! Quoted $2000, gave a deposit by credit card. The terms were credit card or cash. After milking the clock for 4 hours, called to tell me only a cash payment would be accepted because their credit card machine was broken. I said I would write a check. He said that it was cash or he was calling the police to report that I wouldn't pay for services rendered. ONLY because I needed my things moved into my new home, I gave in to this blackmail. Just despicable and unprofessional behavior. Very disappointing. read more

First off, Royal Movers is a good company because of the workers - Jason especially....NOT because of their manager is a completely rude and unprofessional. I would use them again, but ONLY if Jason and Matt did the move.... read more

Just used them today. They were extremely nice and very very efficient at getting our stuff in and out. I would recommend this company by far to any family or friends. The two movers were super nice. They let us know about any dings or dents on our items BEFORE they moved them so we had no problem with breakage. Use them!!!! Very cheap also read more

We used the services of Royal Movers. The job was completed at a competitive price, the gentleman doing the work were polite and pleasant. The job was completed in a timely manner. However, the guy that said that he was the owner was rude, condescending, and combative! At the end of the move he said that I was just "lucky" and that he should have charged me more. I didn't tell him that I would have paid more to avoid having to deal with him! He appears to have anger management issues and a very short fuse, would not only not recommend him, but would advise anyone looking for a mover to not use this company. read more

Show up late, started at 1:30 . The man in charge said it will take 5 hour's for the move. It was a 3 bedroom house, everything was packed and ready. The drive was let's than 2 miles, everything was put in place. They broke 2 living room tables and take the main piece of glass with them. The job was over by 4:00 pm. They work for 2 and a half hours with breaks good lord. Over charge me, nobody cann't refund the money. Nice job royal movers , I will not recommend then. read more

Very unprofessional! Did not communicate "new" policies or "new" over charges until my things were loaded on their truck and held as ransom. Too many smoke breaks to count. Brought the smaller truck resulting in 2 trips and more money when with another move same amount of things fit on one truck. Left wet rusty hand cart all over carpet instead of plastic covered areas of course during smoke breaks. Customer service level is Zero. It got so bad at the end we had to call the police, not a first for them as I've now heard from others. We had to move the last few items ourselves. When posting comments on a personal site, horrible comments from past customers came out. Buyer beware! read more

Love that they made 2 trips, were early, very professional, moved my headboard without tearing up the walls, they cracked jokes with my mom's. Stand up moving company. What they quote you is what you pay, no frills!! Hire these guys if you want it done right!! read more

This place employs thieves! 3 men moved us from Northville Township to Downtown Northville. Arrived 3 hours late. Broke several items including a king headboard. Stole a bag of old silver coins. Creepy and gross. We should have called the police!!!!! read more