This was my first time applying for a lottery ticket and was super nervous, unfortunately I also…read moredidn't realize we were after hours for the ticket I was looking to apply for being open. The gentleman at the front was super polite and also explained to me how the specific ticket I was looking for. They also suggested another place to check that would be open turning a potential awkward situation into a very insightful one.

0 stars over charged me for drink! Watch out!! Double check or the guy working there charges extraread more

HE CHARGED ME 11 DOLLARS FOR A LIGHTER AND A DRINK i asked for a receipt he took too long to give…read moreme one as he was typing it up knowing that he overcharged me told him about it he said that's how' the prices are. last time i'm coming here

The lady who's name was Victoria was so rude and she looks don't like her job . Her costumer…read moreservice was so awful.

I stopped here for Fuel after taking care of some Business in Menlo Park !!…read more I rolled up to an Unleaded Gas Pump and Swiped my Credit Card and Fueled up my G Wagon!!! I was in and out in 10 minutes!!! This is a Baller On A Budget Approved Establishment!! I keep my Pimp Hand Strong!!! Number 34 of the Top 50 Most Prolific Yelp Elites of 2025!!!

A HAZARDOUS DANGEROUS STATION I have never experienced such…read morea terrible time just filling up my tank. EVER. It's not even those things you write about on Yelp but I HAVE to. I paid by apple pay and started using the pump and I know my car - I've had it for 10 years now so I know when it hits 12 gallons that it's done. However, the pump kept going and it freaked me out when it overflowed, wouldn't latch off, and kept going. I had to yank it off my car and watch as a GASOLINE spilled all over. And judging from the wet appearance of the ground it looks like I wasn't the first one this happened to. Thank god for the kind folks who asked if I was okay and quickly prompted me to yank the pump off and asked if I was okay. I was definitely shaken because all the employee did was put a cone on it. HE SHOULD HAVE PUT AN OUT OF ORDER SIGN AT LEAST LIKE WTF. All in all, it was incredibly sketch for Menlo Park... I ended up paying way more even after yanking the pump out. Overall: -10000000/10. DONT COME HERE.

Tried to get gas on the Chevron app. The pumps would not give gas. Everyone was going inside and…read morehaving to tell the counter person which pump, octane, and how many gallons. The counter person barely spoke English, and would not turn the pumps on. As the pump handles were all new, I'd guess hardware or management problems.

great customer service good people cheap gas and affordable car washes. The workers are very…read moreinteractive and social GREAT VIBE

I was out of gas (meter showed 2 miles remaining) and no cash on me. Long story on why. Not enough…read moreto get me home and back. I was lucky to run into the owner of this Chevron on Alameda. She listened patiently to my story, gave me credit on trust and it totally saved and made my day. I am so incredibly grateful to Mazia (spelling?). This is a very convenient gas station that I have used for several years. Have consistently experienced good service. And with this latest incident, I would highly recommend this Chevron Gas Station if it's on your way.

The worst experience I have ever had at a gas station. My husband commented that the gas was…read moreexpensive at $7.49 per gallon, and the owners became extremely upset. They refused to sell him gas and told us to leave. The woman then came outside and filmed my husband, our truck, our license plate, and our sons sitting inside the vehicle. It was completely unnecessary and made us feel very uncomfortable. Terrible customer service and extremely unprofessional behavior. They should not be running this gas station.

The gas here seems ridiculously expensive, so I try to not go here. However, I had an emergency…read moreproblem with my car, so pulled in because it was the closest place (safest to drive to). They checked out the situation and didn't have the part I needed, but since I needed to drive a few hours that evening and couldn't wait for them to order what I needed, they called around until they found a shop that could help me out and made me an appointment. Within an hour and a half, my car was good to go. I'm really grateful for their kind and generous help even though I didn't end up being a paying customer.

Great customer service. John help me with a flat tire and…read morewent above and beyond tracking a tire down so that I could get it replaced the same day ! Thank you John

This Shell station usually isn't busy and offers plenty of space, which is convenient. However,…read moreit's quite disappointing that most of the pumps don't seem to work with the Shell App. If you rely on the app for payment or rewards, be prepared that you might not be able to use it here

Absolutely appalled by the treatment I received here. The worker at the register was incredibly…read morerude, grumpy, and acted as though doing his job was a massive inconvenience. Zero customer service skills, rude greetings, and major attitude. I will definitely be taking my business elsewhere.

The man working the night shift Luke is a good guy. He was gonna sell me a lighter for three…read moredollars but then he saw that he had matches and he gave me those instead. I highly recommend it and their gas prices are not that bad for Palo Alto check them out Valero in Palo Alto off the El Camino

Dropped by to get gas but first I wanted to buy a drink I was so thirsty. As I entered inside I…read morequickly realized the man behind the counter couldn't be bothered.. with good laptop open watching a movie. So I grab a pellegrino and I realized I couldn't find my card. I went through my front seats and noticed my card had fallen through that space between the seat and console. I took no longer than a minute. I come back and "bob" is all flustered and clearly annoyed. He tells me "most people dole take five minutes to look for their card" .. what kind of service is this? So I couldn't find my card. Didn't take five minutes and even if I t did...needless to say, I didn't end up buying gas and I won't in the future. A business is not a business without customer service. This place did not. Not at 1:50pm on this Sunday April 27, 2025, Bob.

I really like goin there cheaper gas and they got what im looking for in snacks and my fav drinkread more

I've stop by this Gas Station every time in in town, Quick service, very helpful attendants. The…read moregentleman was very polite. Easy air and gas, many snack and drinks to choose from when on a road trip.

I had an interesting experience here today…read more First, some key observations: -NO PUBLIC RESTROOM -No carwash -small food shop with lots of stuff -very nice clerk -high gas prices It's mid-afternoon, and I'm driving down Woodside Rd with 1/4 tank of gas. Hmm, I better get gas before getting on Hwy 101-South to San Jose. I spot this Shell Station w/ a Food Shop, and decide to fill up. I carry the Shell gas card (with Premium status), and it gives me 5-cents off per gallon. While it's pumping away, I go into the food shop to checkout the snacks and drinks. OMG! No public restroom and that food shop is tight for space inside. But it's loaded with everything you could want. The usual stuff like: Snacks, drinks, sandwiches, candy, ice cream, etc. FACT: A hungry driver gets tired faster. So grab something to munch on while driving. The young lady working as cashier is very polite and patient with customers. This shop is small inside. When 3 customers come inside, you can barely turn around. I go out expecting the pump (# 3) to be finished. BUT NO! It stopped at the 5.5 gallon mark. Yikes, this is not good. I had to restart the pump, and then went back inside to find out why the pump stopped. The polite cashier told me pump #3 sometimes stops for no reason due to vibrations or shaking. Uh-okay, so the nozzle clicks off due to ground vibration. Okay, so more time to buy more junk food for the road. Gas prices are high here. On Feb 10, 2023, UL REG was $4.85 without discounts. Midgrade and Prem are over $5-gallon. But this station is on Woodside Road. A major roadway leading to freeways. Heavy traffic flow. People like me carry the gas cards of five major brands of gasoline. Shell is top tier gas, and today Shell got my business. This location has no carwash. There is enough room to maneuver pickup trucks, SUVs, and light trucks pulling trailers. Good luck when leaving, there's some tight turns around the islands. Located at Woodside Rd & Sequoia Ave, in Redwood City, CA. -

Subject: Complaint Regarding Very Bad Customer Service…read more I would like to report a very disappointing experience I had at your Shell station this morning, Sept 25 at approximately 8:30 AM. I am a regular customer who frequently purchases fuel at this location, and I have always had positive interactions with the staff. However, my experience today with a female employee described as having blonde curly hair, tall, chubby was unacceptable. I came into the store to purchase lottery tickets and brought coins that I had carefully counted and organized in advance. My transaction was very simple and should not have required a significant amount of time. Instead of completing my transaction, the employee repeatedly attended to other customers while leaving me standing at the counter without properly finishing my purchase. Although there may have been a language barrier, that should not have prevented her from providing basic customer service, paying attention, or treating me with respect. Throughout the interaction, she appeared uninterested, unfriendly, and dismissive. She did not acknowledge the inconvenience caused, showed no effort to assist me, and came across as very rude. As a result, I spent nearly an hour waiting when my transaction should have taken only a few minutes. I found this treatment particularly disappointing because all of the other employees I have encountered at this location have always been courteous, friendly, and helpful. I am not writing this complaint lightly. As a loyal customer, I believe every customer deserves to be treated respectfully and served in a timely manner. I hope management will review this incident and provide the appropriate coaching and training to ensure other customers do not have a similar experience. Thank you for your attention to this matter. I would appreciate a response regarding any actions taken to address this concern.