Iron Mountain's customer service systems are broken! Getting issues resolved exhausts valuable…read morecustomer resources just to be stuck in an endless cycle of order taking without resolution. It would be much simpler to use a sledge hammer and some matches.

From the owner: Secure Shredding Services - Iron Mountain secure shredding services protect the privacy of your…read moreinformation by destroying paper records and documents, plastics, and media in a cost-efficient, safe, and compliant way. Records & Document Store - Secure offsite document storage. Records and information are the lifeblood of any organization. Safe and secure document storage is critical to compliance and business continuity.Document Scanning & Digital Services - Gain secure, collaborative access to your information. When you live in a hybrid world of paper and electronic information without a unified view of your information, you and your employees spend precious time searching for what you need. Vital Records Storage - With a strong local presence and nationwide coverage, we're the trusted partner for secure storage of vital records--protecting your irreplaceable assets with care and compliance. IT Asset Destruction Services - Our secure ITAD solution prioritizes your business' data security, sustainability and brand reputation. We'll help you destroy, recycle and/or remarket your retired IT equipment through a reliable, environmentally-friendly and compliant process. Our ITAD approach will help you reduce e-waste and retain maximum value from your end-of-life IT assets, including your computers, mobile phones, servers, hard drives and more.

Very quick and efficient. I had approximately 40 heavy boxes of documents to shred . The driver…read morefor the job got it done very quickly and neatly and was pleasant to work with.

Fast, inexpensive, and professional. They give you a large bin the size of a large trash can. You…read morecan fill it all the way or as much as you have for one low price. Roll it back and they take it to be shredded.

We had a great experience with them. They came, take a look at our items, give us a price…read more(reasonable for the amount they were taking) and gone to work right away. They had to take out an old treadmill from our basement, up the stairs through a small hallway and they did it without scratching anything! They were nice and good with our dogs also. We will use them again for sure. Thank you

They did a fine job of removing the few items we needed junked. Expensive for the 15 minutes total…read moreof work and time spent at our home. $401. We were supposed to get an estimate but never received one. They showed up for the job and that's what was charged for the small amount of items removed and small amount of time that was needed for the job. Also - do you ever wonder how they have so many reviews or that the workers are almost always named? Mostly all on the big search engine. It's because they pull up the review page on their own device and tell you to write the review - right then and there in your driveway - after running your credit card on the device, that just looks like their personal cell phone. That's exactly what they did to my husband. Also made him take a picture of them to use in the review.

I have placed two orders online and received no calls back. I called in and was told "she isn't in…read moretoday but she will call you to get everything set up." No call. I emailed in follow up as well, no response. Unfortunate.

I ordered topsoil and it was delivered when promised…read more Charles, the driver, was so nice and professional - he even gave me plastic and helped me cover it since rain was predicted. I will definitely order mulch and another dumpster when I need them

Great customer service. Hunter helped me understand the process and choose the right size for our…read moreclean out. Same day delivery. Friendly team. On time pickup. Fair pricing and no unexpected charges. Would definitely use again and recommend!!

Delivered dumpster as promised. Protected driveway. Prompt communication and service. Highly…read morerecommended.

We have been a customer of Cintas Document Management for years, and never had issues with off-site…read morestorage of our company's documents. But since selling to Access, we have been burdened with a MONTHLY FEE of $27+tax, solely for being a customer and receiving an invoice! (Billed as, administrative charge for invoices). Additionally, we have been stuck with a monthly yfee of $16.445+tax for UNWANTED breach reporting services. And now, they have instituted ENORMOUS FEES for terminating service. All of these fees, in addition to other hefty price increases. So, they force you with an additional $45/month in erroneous fees, or you can go broke taking your business elsewhere. Just an AWFUL, deplorable way to do business. Go to Iron Mountain, where customer service is not only FREE, but a priority.

(JDog in Mason Oh). 2nd try. Well tried this again--…read moreexcellent, will get these guys for large jobs; staff professional and hard working-- hauled all tree-brush away-- see pics. Much bigger job this time so good fit for large haul 1st try. Nice guys over phone (and/or by text), however, never disclosed fee upfront. Then get to your place and shocked was told 99.00 fee for small single item. Not good value for small jobs.

Nice easy transaction, I called and made an appointment for pickup of 2 heavy items. They arrived…read moreon time and ready to work, took both items out and then cleaned up behind them. Really nice work. Reasonable pricing.