Very easy going, the place is still under some construction...but so am I. Staff is super friendly and ce abla Español. Doctor made my tooth extraction quick and smooth. Very gentle he works great with his hands. The equipment is older and I noticed a panel missing on their X-Ray machine with wires exposed. I'd recommend is the general contractor should finish the work and button up the potential dangers. But despite it all, I would recommend for dental work. No waiting for my appointment time and was out in a timely fashion. read more

This location lacks customer service! Manager Doris rather chat with previous customers like it's a family setting than ensure her office is ran smoothly. As a new mother with a 3 week old child I will NEVER return to this poorly ran "dentist office". I am highly irritated I was asked to pay $5 several times before my insurance was even verified. Talk about money hungry . Don't bother to arrive early this location will wait until it's your appointment time to let you know if they even put you in the queue to be seen ! As a patient on public assistant this location shows you how you are treated when you don't have insurance. I would not recommend this location to anyone needing a dentist! Someone remind Doris that customer service is important and not just turn someone away like she did myself . - "I guess when you don't have insurance you get treated like a second class citizen" read more

Royal Dental - General Dentistry Near Me - Houston, Texas

Not a professional manager. Refused to refund any of the costs of a filling that keeps breaking and coming out within a day of putting in. Not going back there again for any of their services and I don't recommend it to anyone. They're only after your money. read more

Very kind and gentle and through. I will use them again. They provided a treatment plan and the cost of the needed procedures.

I have been to both locations and the experience has been the worst !!! I do not recommend going to any of these locations the customer service is horrible, they are very rude and pure lazy !! They must be losing so much business due the lack of good customer service. Whoever they hire needs serious customer service training and a manager constantly watching what goes on during the calls. The turn over rate must be really high, cause it seems not one person I have spoken to has any sense of making the call any kind of a pleasant experience. I was hung up on right after asking to speak to manager after she said if I didn't call and confirm she was JUST GONNA GO AHEAD AND CANCEL .... called back and was told ,the (phones are having problems) - _ - Right ..... AGAIN , this place needs serious customer service training!! I put one star cause I had too . read more

My experience was pleasant with Brident Dental. They verified my insurance coverage and submitted preauthorization before my dental work. That way l knew my expense for any out of pocket cost. I will write another review after my dental services are completed. read more

Best cleaning of teeth and nice staff . First time I am really satisfied with hygienist . She is very nice and did great job.

EXCELLENT Customer Service! Sandra at the front desk is friendly, professional & extremely helpful! Terrey is MAGNIFICENT! She has gone above & beyond the call of duty with me as her patient! After having a very traumatic experience at the dentist that was life changing & made it afraid to every go back to the dentist. Terrey, changed that for me! She welcomed me as if I was her one & only patient. She didn't make me feel ashamed, she embraced me! I'm grateful for this team! read more

SCAM SCAM SCAM. I came in for an xray and consultation. They billed me $45. I paid $40 in cash and $5 in card. A year later Minnie from this office called and told me they did not have the receipt for the $40 I paid and request another $40. There is no way I can walk out without paying and the office let me do so. And it is my fault I did not keep the $40 Receipt that I paid in cash. However I decided to paid that $40 AGAIN to get it off my mind, she asked for my card info over the phone and charged me. Minnie said that I now have a 0 balance and would email me the receipt. A month later Gina from the office sent me a bill of $101, I called and explained everything again, she said Minnie does not have the authority to do so and I still have $101 balance on my account. Every time I spoke to someone it a different story and they always come up with something to charge you. This is ridiculous. Stay away from the con artist please read more

1st visit was pleasant. Each person from the desk hygienist, doctor to manger were all professional. Thank you

I had a appt to get a quick evaluation because I had some sensitivity. Appt was at 11, I arrived at 10:50 (like a good boy) Within the time I arrived and the the time I was seen I was fortunate enough to have the time to watch the full god father trilogy, followed by ALL 8 Harry Potter movies, catch up on 2 weeks worth of sleep, watch trump loose the 2020 election, Finish my masters degree, watch Palestine be free'd, live through Leonardo DiCaprio successful beating climate change, finish every mission in Skyrim, actually finish a game of monopoly, beat a wall at a staring contests, avoid having to raise my bastard children, being drafted for world war 3 & 4, and finally understanding the meaning of life. I just hope the love of my life is still out there waiting for me, it's been so long Just for the dentist to tell me to stop brushing my teeth so hard. read more

I'm leaving this review because their practices are poor. I have never been in to the facility and I'm sure that the doctors and staff may be really great at their job but when I called to book the appointment, the woman started explaining that they don't do cleanings on first appointments. Etc. I get all of that. I informed her that I was bringing in my five year old and he would not be receiving and x-ray as it was not needed. It didn't matter to her if he recently had it done by another dentist or anything. I am just trying to find a new dentist for my son closer to home. What really ticked me off is she said it is required by law. Lie. If you're thing is trying to milk people and their insurance for all the money you can, cool, but don't lie while doing it. It is not required by law. Piss poor business practices. Unfortunately for them. Some people actually know the laws. read more

Horrible experience . Staff was extremely rude . Will never come back here . I came in to get a tooth extracted with gas , I had previously been told I could have someone in there due to high anxiety. We came 15 minutes prior to appointment . We had to wait for an hour and a half ,they finally pulled us to the back . We get to the back and sitted , we wait for another twenty minutes before the lady comes with the gas . We mention the wait and are told they were slammed with appointments ,no apology nothing but instant attitude .The doctor comes around the corner and says they have been busy and walks out. Nurse puts gas on face hooks up the oximeter?/blood pressure machine ,walks out again and says that my friend will have to wait outside because of the gas . We both say no not gonna happen , we were told she could be in there . Nurse says sorry doctor said no . My friend ask if she can just wait out in hall , the nurse went to go see if she could wait in room beside me . I tell her no I got to have her in here ,so my friend gets up and goes to tell them to unhook me . As she goes to get someone a women comes up and tell her she can't be in the hall she has to go sit in the waiting room . My friend tells her no we are leaving and that I needed unhooked . She says oh well you still need to wait out in waiting area. My friend tells me we can get a refund and to unhook myself . We both go out of room and they actually looked shocked that someone would leave after being treated that way . Receptionist is shocked I say we need a refund ,she was phone at the time so we waited , she asked what happened told her . She said it would be a twenty minute wait to get a refund if we wanted to go sit down , we said no we would wait . When asked why the wait she said she didn't have the authority to do a refund . Someone else came in and asked what happened ,she seemed genuinely sad to hear what happened , processed the refund for us and asked who told us that my friend could be back there and we told her when we were there last , she asked before covid and we said no at the time previous appointment (more on that below) .She states that alot has changed since the beginning of covid .We understand that but why when we got there and ask they said fine . Why during the hour and a half wait did no one say sorry not possible? Why did no one say anything while we walked back there ? Three different times Nurses/techs walk into the room and no one said a thing to us that she could not be back there . We got our refund and won't be back . (Previous visit ) This was during the start of covid , I had a bad wisdom tooth, (same tooth from review above )made the appointment told them I would need gas . They say that's fine come in at set appointment . They text me the day prior to appointment that my appointment time had been changed from ten am to four pm .We are there for over an hour before they come out and say oh we ran out of gas on the last patient sorry we will have to reschedule you . As they are saying this ,the dentist? Is eating at the front desk which to me is totally unprofessional but that has stuck with me since then , the last person had went in at least twenty minutes prior we asked why no one could have came and told us this? They got an attitude like it was our fault for making an appointment to get a tooth pulled. While I should have got a refund then I was in pain had already paid and expected them to call me to reschedule but apparently I had to call them to reschedule it and you see what happened above . read more

I'd give a ZERO if I could . Customer service is terrible I've been trying to cancel my loan for over two months now. I filled in a cancellation form a few weeks after I requested services it's now been two months and I've been charged $120 each month For services I'm no longer receiving. This Business has been giving me the runaround and claims that corporate is the one that issues refunds. I did not acquire services through corporate so why should I be waiting on corporate to issue my refund? It says refund could take up to 30 days not over. Very annoyed at the whole situation. Stay clear of this place. I even took matters into my own hands and tried to call corporate but no one answers their phone. I'd sue them if I had the money. read more

The dentist could not remove a gold filling on a test fit. The Dental assistant, who I'm not sure is qualified, made an attempt to remove the filling while the dentist went to do some other work. The Dental assistant managed to pry the gold filling out and it fell directly into my throat and I swallowed it by accident. Here's the good part. To save money, the dentist advised that I could take a dump and dig around for the filling. I thought it was a joke and that I would have to return to get another mold made, but on my way out they offered me two boxes of gloves to dig in my own shit to find a filling that they wanted to put back in my mouth. How ethical is that? Hope they do good work on you guys. And make sure they don't shit in your mouth. Gold poop!!! read more

I have been a customer for over 10 years and will continue to be. This office is very professional and the staff very friendly. Terry the hygienist is the best, she takes her time and does her job with dedication, thanks Terry for making me such good cleanings for all these years read more

2 hour wait after having an appointment.. What's the point of the appointment!!! The people working here are nice, but overall the wait time was absurd. read more

This location on 5700 Hwy 6N in Northwest Houston pulled a nice trick on my 80 year old father. He went in for a check-up and they told him he needed $8,000.00 worth of dental work. He said he couldn't afford that and that he would get a second opinion somewhere else. They took his financial and personal information and filled out a credit application without his knowledge. He never had any of the dental work done by Royal Dental, but he soon received a credit card statement/bill from synchrony bank requesting payment of over $8,000. Exactly the quoted amount Royal Dental had said it would cost him. read more

i'm giving 3 stars because had to wait 1.5 hrs to see the Dr i requested, they kept pushing me to see another Dr because Dr Ameena was busy. however the vist with Dr Ameena went well. Not happy with the wait time, read more

If you dont wanna lose your tooth them stay miles away. I had toothaches and they just told me that they have to remove them to get rid off pain. After I got them removed I spoke to my mother and she told me her dentist didnt remove her teeths. Instead they treated them and gave her medicine. My old mom still have all her teeths and 25 yrs younger soon has 2 missing teeths. What a sham. I shouda suffer little more pain and got a second opinion. read more

I've been getting work on my teeth since I was a kid I am 27 now and this is the worst dentist I have ever been to! They told me I wouldn't have any pain she dug the needle in my jaw I been in pain since 2 weeks the temporary tooth they put in doesn't fit my mouth right I've been bitting my tongue since they can never find my file every time I come in or call to fix the problem I have. I know I sound like a Karen but truly worst experience ever l! read more

By far the worst experience. Please don't fall for the google reviews. Go on yelp and see those. This has a 1 star out of 5 on yelp. The doctor I had an appointment didn't even see me for the my visit because he was busy (why did they give me an appointment time then??) Later after my routine visit, I was to an office where they introduced me to Patricia who was supposed to explain the financials to me. They tried to ask me for a copay and later realized I didn't have to pay after I talked to my insurance company. Later after refusing to go for the deep filling and only requesting cleaning which my insurance fully covered, Patricia refused the service and said I have to pay 1k and get everything they want me to get. Extremely rude and shady service. They refused to give me my X-rays too which my insurance is paying for. I made the mistake of avoiding the yelp reviews. Worst service and pushy sales like attitude. Update: I just received a call from the office after 2 weeks and they said they are ready to give me my Xrays (which my insurance company has paid for) without charging me. They asked me to take this review down but I am keeping it up to help people save time since I had to waste my day here and experience the "Used Car Sales" approach. read more

I wish I had checked reviews prior to having any work completed here! I called with an Emergency loose crown and pain. The dental assistant took x-rays, forcibly moving my head throughout the process. The dentist said the tooth was shattered and would need to come out. I was scheduled to see an oral surgeon the next day. She gave me RX's for antibiotics and pain medication. The tooth was removed the next day. I suffered extreme abdominal pain for 2 days and could only associate it to the medications. After skipping one dose of the antibiotic, the abdominal pain subsided. I called the office to request an alternative antibiotic, and was repeatedly put on hold by "Courtney", who would either never come back or disconnect my call. I called again after the weekend, but was met with absolutely No concern about my infection or associated pain! Horrible and painful experience. read more

Dr. Mehmood is so good, you do not even feel the needle, seriously. She is detailed and fast. Great experience. Her assistant Alejandra was on point making sure all the prep was ready for the doctor. Thanks! read more

When I scheduled an appointment via phone for the S. Hw6 office I was informed they carried my insurance. However, to my surprise, when I went to the location I was told their office was not assigned to my insurance. What a waste of time!! Poor customer service an failure to inform the patient. read more

I have been going to this location for over 6 years with my daughter and the past year I have noticed a drastic change in the staff as well as the doctors. And this change has not been good at all. The last visit that I had the receptionist act like she didn't know how to read the chart properly and charged me wrong so in the middle of my procedure she proceeded to come back and tell me that I owe them additional money which I refuse to pay because it wasn't my fault that she didn't know how to read my chart in didn't know how much my procedure was going to cost. Then I went back for a basic cleaning 4 Weeks Later which was on Feb 4th in which my INSURANCE Co was verified and I was told that there was no co-pay and there was no charge for my visit for me or my daughters. Me and my daughter's appointments were suppose to be back to back but nope they had that wrong even after verifying the day before. I had to wait almost an hour for them to see use since they messed up the appointment time. I proceeded to get my teeth cleans and After I was done I was told that I owed $45 for my procedure I asked the lady how do I owe $45 when I got a basic clean she tried to tell me no It wasn't a basic cleaning none the less the new staff has no idea how to verify or inform patients of there cost prior to services even though they are suppose to. I will definitely be looking for a new dentist which sucks because my daughter is due for braces in two months. Hopefully her doctor who Is no longer at the location takes our insurance so we can go-to his private practice. read more

First extremely over priced for the crappy job they do, even with insurance. I went there for a filling, they took X-rays and made me return for another visit. After my filling I was not able to eat on the left side due to a sharp pain I had every time I would bite down. I have returned two additional times and all the dentist has told me is that it will go away on its own ???? It's been 3 months and I still can't chew anything on the left side where the fillings were placed. If you care about your teeth DONT EVER GO HERE! Worst experience that I'm still suffering for. read more

Can I give it a minus 5 stars? I came to this place because I need a crown and the dental insurance I had at the time was only accepted by this type of dental offices. I got there with an appointment to be seen 1 hour later. they took x-rays which I don't think were necessary as the only needed to get the impression for the crown. After that, I scheduled a second visit 2 weeks later to get the actual crown put in and again the horrible waiting time even with an appointment. Well, it turns out the crown did not fit properly!! apparently, the "technician" did not take a good impression, the dentist tried to sand it down to fix it and was forcing it into my mouth pressing really hard. so they had to re-do a second impression. for my 3rd scheduled visit, (did I mention the 1hour plus waiting time?!!) the technician tries to put the crown but it did not fit, so the calls the dentist so she could try. She sanded the crown and forced it to fit, by the way that alone took about another hour besides the waiting time. The dentist came to see me for 10 seconds then go back to another patient, then another one and so on... (Not sure if she even changed her plastic gloves to clean ones for each patient) So I go back to work and a day later, the crown comes off, luckily, I caught it and did not swallowed it as that would have been another expense for me besides getting off work to get this fixed!!. I called the royal dental to let them know about it and go back to get it fixed, Long story short, I had to go back 3 more times because the crown kept falling, every time, I got an ugly attitude from the front desk and the dentist!! asking me with a high tone what did I do to make it fall again!! they even tried to referred me to another location to fix the "problem" (and get charged for their mistakes) what a horrible attitude trying to blame me for the horrible work they had done. Of course i did nothing wrong I wasn't even eating right I was afraid I was going to swallow the crown. Too many patients Schedule at the same time and one dentist seeing all of them and doing work for 2 minutes each at the time, then go back to the first one. Once she started to work on a patient, they had no choice but to stay until she was done, that's why she kept working on 5 patients at the same time! DO NOT WASTE YOUR MONEY AND TIME TO GET A HORRIBLE WORK DONE!!! Long waiting time! Bad attitude form dentist ! Horrible unprofessional Work ! Front desk ppl not courteous and ignored patients! Tried to sell you on treatments you really don't need! Walk-ins get seen by dentist faster or at the same time as someone with an appointment! read more

Whiter Image treatment pymt plan to enhance the shade red lipstick this season. Did I mention I HATE THE DENTIST. overcharged me for dental work not needed on this visit by a second opinion just to rack up prices. just sad read more

Actual star rating: negative 1. Go with your first mind, or at least I should have. The office is less than nice and once you get to the back after an hour wait, the equipment is run down as well, that is, if the equipment is actually running. The xray images the dental assistant took with the smaller xray machine, were not complete and when I asked where were the rest of my teeth after reviewing the images while waiting for the dentist, they told me "wait a moment someone else will come and take more." When I asked for a complete and more accurate xray, they referred me to an office "down the street," stating that their machine was down at the moment. WTF! You must speak up in order to get less than decent service! The dentist is rude, the dental assistant....rude. Poor office manager tried to make up for the incident, informing that all transactions would be voided. It sucks that the less fortunate and or ignorant persons would not even know that they are being cheated. Stay away from this place! Shady business, no morals or ethical standards. SMH. read more

This by far the worst dental service that I have ever experienced. Not one receptionist or financial advisor know anything about their jobs aside from taking appointments.They not only kept giving me the run around with doctors medical release forms, they put down the wrong insurance company in order for me to pay $50 out of pocket fee, when I was not supposed to.Please do extensive research before setting an appointment. read more

So after being a patient for over a year i know longer have insurance and was going to be paying cash. I got this mailer as a reminder. I called to make an appointment and also let them know i had a coupon then sent. Well once i got there they said they cant take it and its for new patients only. Well clearly there is nothing on the flyer stating new patients, it was sent to me (knowing in a patient) and says its time for a check up. With that being said i left. They were trying to charge me an extra $100 for my visit. I will say that the hygienist is awesome. Other then that there are long waits even when there isnt many ppl there. read more

Royal Dental - False advertising.. said they only take from new patients. Yet it was sent to me and says check up on it. - General Dentistry Near Me - Houston, Texas

I was told by the receptionist that I had to make two separate appointments for my first visit because I was a new patient. One was for an X Ray and another one was to have my teeth cleaned. I had to pay my co-pay twice. Then I had to wait about a hour to get my teeth cleaned. 6 months later I went to my next dental exam and cleaning and I waited 30 minutes. The receptionist didn't tell me that my insurance covers an x ray twice per year when I made my dental appointment to have my teeth checked and cleaned. After having my teeth cleaned, the hygienist told me that I could have had an X Ray during my same visit. However, I had to make another appointment for an X-Ray and pay another co-pay. The dentist and hygienist are fine, but the front desk people are not doing a good job. They are not sharp and alert. I will switch to another dental clinic. read more

If I could give 0 stars I would. One "dentist" the assistant doesn't even know what she's doing. DONT WASTE YOUR TIME OR MONEY. Not even if it was free I'll get my mouth touch by one of them ever again. Old ladies are nosy too. Ask personal questions that are not related to the care. read more

I did like this place at first visit but now I don't. They scheduled me for deep cleaning, I went in and they told me I didn't have a schedule on that day. Showed them the automated messages and they said it wasn't right. Same thing happened again and really I'm tired of being rescheduled after paying so much money. If I don't get my cleanings done, then I'm gon have to get a refund. read more

Bad customer service at the Gulf Fwy location!! First of all the office sent a bill with extra charges so i called to get that fixed. I was told someone would call me back by the end of the day to fix the issue and no call back so i went into the office the next day. I was then told to come back in that Friday and the lady wasnt even on the schedule! Someone else told me they would email me everything...no email! The following week same thing all over again. I told them i never received and email with any information on the charges and told me they would do it for sure. And guess what? No email. Whenever you call the office someone with a lazy attitude answers someone who talks like they hate their job and she places me on hold without even telling me first so rude!! Very unprofessional! I will jot be going back here ever again! read more

I don't even know where to begin with this company. I have never had a experience as bad as this one. I had an appointment May 16th I believe it was. The wait wasn't that long, but when the doctor or dentist was done with me I sat out in the waiting area for a few and the dental assistant said I could just go ahead and leave and that the "finance lady" PATRICIA would call me back. Which she did but I wasn't near my phone and when I was able to return her call she assumed that I just left the dentist office without wanting to see her and just assumed that I knew the nature of her call or the specifics shall I say. Woman I'm the one calling you back to get pricing and details of what I need done a brake down of all this information. Then for a root canal said I need to pay $763 without the crown. THIS COMPANY IS HANDS DOWN THE WORST, WORST, WORST!!! I WOULDN'T RECOMMEND THEM TO ANYONE!!! NOT EVEN FOR PEOPLE WHO ARE ON MEDICAID. read more

The staff was actually quite kind to me however the quality of work they did has me terrified to return. I went in for fillings due to cavities, they did this in two separate sessions. The first appointment they did not do a cleaning but took xrays? I was greatly confused as I have never been to a dentist that didn't clean your teeth first to actually see what they were dealing with. The dentist then informed me that I had multiple cavities and one area that could be another cavity but she didn't know since I needed a cleaning. She then proceeded to send me upfront to the cashier/ financing professional to take payment BEFORE she ever did anything to my teeth. I then proceeded to wait over an hour for the dentist to come in and begin the first three fillings on my upper teeth. She didn't give me enough local to completely numb the area and I was flinching in pain through most of the procedure. When I went home and went to brush my teeth and floss that evening the floss got caught on a incorrectly placed filling and I spend the better part of an hour trying to get it out without pulling the filling out. She left the filling to long as well and I couldn't bite down on anything softer than cooked spaghetti noodles for a week until I had my next appointment. When I went in my dentist I told her to shave down the fillings so I could eat which she corrected on only one side because she insisted that the other side was fine then proceeded to do two more fillings on my lower teeth. She again left my fillings to long and I cannot use the entire left side of my mouth and I am in serious pain whenever I eat on my right side. I try to convince myself that its not as bad as it seems and that I can power through but it's been two months and nothing has improved. I am actually terrified to go back to try to have them fix it because I honestly don't think this lady knows what shes doing. Please people, the negative reviews are true! Avoid this place at all costs! The $1800 dental bill and botched fillings IS NOT WORTH IT read more

Do not go to this clinic. They are not organized at all. They will never return your calls. Their paperwork is never ready. The worst part is that they OVERCHARGE their patients. I have compared their prices to 2 other dental offices and they are charging double the amount. They are rip offs ! Do not waste your money going there ! read more

There's nothing royal about this place. First off- I've been here 2 times and both times I've been blown away at how they run this place. My first time, the receptionist made eye contact with me and still claimed she didn't notice me when I had been there for 30 minutes. She then had me fill out paperwork and claimed I had to contact my insurance to be assigned to that location. I told her I did that weeks ago but she claimed she didn't see me in the system. After being on hold with my insurance for 10 mins she says "now you're in the system" yeah, you probably just didn't see me in the system like you didn't see me sitting in front of your desk for 30 minutes. On top of that, I didn't get pulled back until 50 minutes after my appointment time. When I did go back, I got xrays done in 5 mins (awesome) but then waited for 40 minutes for a dentist to come, and never did so I just left. The second time I went back to complete my first appointment, the wait time wasn't as bad at all BUT The assistant says "oh you left when you came here before OH MY GOD OH MY GOD" literally in a condescending voice. I ignore it. So this guy named Michael comes in the room to make small talk. "Oh you're pregnant!" Yes I am definitely pregnant-2 weeks from my due date. "Wow you're 27? You're starting to have kids late". Excuse me? So either you're shaming my choice to have a child at this age, you're saying I'm old, or you just need to stay in your lane. He then tells me his daughter had her kid at 17. Sir that's your business. You can be proud of your daughter having a baby while she's still in high school all you want but don't shame or make comments to women about their age or about pregnancy! Completely unprofessional. Won't ever go back. The whole staff needs to be taught about professionalism. read more