On August 2, 2018 we entered into an agreement with Royal Contracting Solutions. Before I continue I should explain that we own Pleasant Hill Drone service, a professional Aerial and Video photography company, and was able to get pictures of the damages and poor workmanship performed by this crew as it happened. At the time of contract signing were told by Mark Guffey that the crew on our roof was Royal Contracting Solutions crew Not a sub contractor and we would be able to communicate with someone. We made it clear that the materials were not to be over stacked or dropped from shoulder level on the peak of the roof. When the work began the crew started bashing holes in the roof to tie their rope off instead of using safety anchors and harness. When approached, they could not speak english and refused any of our demands to get off the roof. There was NO Supervisor on site that we could communicate with. We immediately called Austin Watterson, owner, and texted Mark Guffey the sales representative that shook our hand, now the mayor of our city, about the problem. After promises of better quality of workmanship and a supervisor being on the job we had no choice but to let them continue, our roof was BARE. Brought to Austin Watterson's attention our complaints about the damaged shingles, the materials between shingles and missing step flashing, wood sheeting not 100% covered under shingles due to missing underlayment and his first response was that we just wanted to keep the remaining money due, the second half of what we Already Paid $7532.43. The accusation was upsetting and we explained we want a quality roof that looks good on top of our home, and that is all. Austin Watterson's second excuse was that the materials were defective. So he reached out to Owens Corning and got them to cut a check for labor in the amount of $7464.37 PLUS a voucher in order to redeem the approved Owens Corning materials. This was still not good enough for Austin Watterson, he demanded the rest of our downpayment, the check and the voucher from Owens. He wants to be paid twice for replacing our roof. The third excuse was wood rot, which we all know that you can Not put a new roof over wood rot. There was not any wood rot reported prior to the replacement, or during, if they would have we would of had them repair it. Excuse after excuse blaming us and our house, then blaming Owens Corning for the poor quality of workmanship for the problems and not taking responsibility for the poor workmanship performed by his crew. There is also damage to our boat cover that they negated to report. Next, we experienced leaking in two places. We did not have previous leaking before the roof was replaced. Called to report, Josh came out during the storm, left explaining they would get on it immediately. We were not contacted by anyone from Royal to fix the leaks, We had to call them 21 days after that visit to complain. Now we have water damage to the interior of our home. The leaks occurred on March 28th 2019 and still had no contact until we called and made an appointment with Austin Watterson on April 18th. Now, there are birds living under the soffit where they removed of a piece of wood during the installation process of the shingles and did not replace it. You can see this by the missing paint - we just had our house repainted. We entered into this agreement on August 2, 2018. We heard apology after apology (we counted 11 since this began) frustrating debates, accusations, poor customer service, and request for more time to complete the work properly. To date the work still has not been completed properly. On May 13, 2019 Royal had their attorney send a demand letter asking for the outstanding balance, more money than what was originally determined, $10,141.79. Now, we are asking the return of our initial deposit, the release of the Owens Corning check and voucher. We have no interest in letting Royal Contracting Solutions complete the job from lack of trust and faith that they can be competent in doing the job right properly. We are wanting to hire a new contractor to fix all the issues that Royal created, and even offered to pay any money remaining after all the repairs to our interior and replacement of our roof have been completed. We do not want to profit on this, we only want a quality roof that looks good on our home. This was still not good enough for Austin Watterson, owner of Royal Contracting Solutions in Pleasant Hill MO. He has been holding the funds hostage from enabling us to complete the repairs on our home. The reason we chose Royal Contracting Solutions is I went to high school with Mark Guffey and we are members of our local Chamber of Commerce, as is Royal, and wanted to keep it local to benefit local business in our community. This decision has lead to sleepless nights, leaks in our home, damage to our boat, damage to the interior of our home and an ugly roof on our house. read more
