Unfortunately zero stars isn't possible. They're liars and bumbling idiots. Our washing machine broke and had zero clothes. We called them and asked if they had wash and fold service. They said yes. Our heroes! They picked up our clothes 10 minutes later two towns over. Awesome right?
Then the problems begin. Guy shows up. The car has no scale. No way of measuring how much clothing is being sent for wash and fold. Then it gets worse. No receipt of any kind is offered describing what we dropped off to them and how (3 large garbage bags). No proof of any kind of service was being provided. Stupid me, we gave our clothes to them. It'll be ready in two days they said.
Two days go by no clothes. A machine broke they said, it'll be ready tomorrow (1 day late) fine so we are supposed to get a call from them when the delivery guy is coming. No call all day. We finally call end of the day to find out status. The mechanic didn't come, it'll be ready tomorrow. Oh no way we're coming to get the clothes. We drive down there. The clothes aren't there. Ahmed has them at another store. They'll be ready tomorrow they say. Oh no, get those clothes here right now we say. We get our clothes back which we must wash by hand because we have nothing.
These people are a joke and totally unprofessional. They never intended to do what they promised when they promised, and had no desire to pick up the phone and keep us appraised of the status. A real business would do that. They are a joke. They take customers for granted, they are unprofessional and clearly not reliable. read more