I have been using Royal Cleaners since moving to Murrells Inlet.l 4 years ago…read more Our clothes are back in 3 days, in perfect condition. I can expect that text. Cost is very reasonable. Custom service is incredible. I cannot say enough about Franny. She always friendly and answer any questions you have. I received a call from her about a pair of pants I needed hemmed. There was a small change that needed to be made, and she took the time to call me.

After standing in line for almost 15 minutes while the employee looked for another customers…read moremissing items - i was told that they would not be taking in any more items - I arrived 35 minutes before closing - but the employee said she was to busy, already had several items to enter and did not have time for mine - I have been going there for years - I will never return This was the Murrells inlet location

Very reasonable and unlike most places ALWAYS has everything on time will always go hereread more

Friendly when dropping and picking up laundry and dry cleaning. Always seems to be ready earlier…read morethan promised. Love their texts when orders are completed and ready to be collected. And their work is perfect.

Marti did a fantastic job with my wedding dress alterations. From the beginning, she was easy and…read morereliable to communicate with. She was so knowledgeable and made my dress fit perfectly. We were so impressed with her skills, we will be taking all our alterations to her from now on!

Simply put the owner is rude and can care less about customer service. I'd pay more for a simply…read moresmile - sorry never again!

These guys could not have been any more helpful. They were so great. We had a special day planned…read moreand needed help with pressing 4 dresses and a sick Hawaiian shirt. Called them and they got us all squared away in less than 2 hours. Forever grateful. Love you Lapels.

Use caution with high-end or specialty garments. If you use this cleaner, take detailed photos of…read moreyour items before drop-off. I experienced firsthand that without immediate before-and-after documentation, resolving a dispute can be very difficult. I was not satisfied with how my concerns were handled and would not use this cleaner again.

I have been going here for several years only because of the convenience of the location. However,…read moreI have been unhappy with their services for awhile. Frequently, I will go to pick up the clothes after the communicated pick-up time, which I always verify at drop-off, and not all of the clothes are ready. As a result, many times I must make repeated trips. Additionally, one of my boyfriend's irreplaceable 100% silk Tommy Bahama shirts that he had purchased a few years ago on vacation was lost. For 3 weeks, I followed up and escalated the issue to the managers. Granted, they did make some phone calls trying to locate it and even offered to pay us for the missing shirt, but it was very upsetting since it wasn't something that you could easily replace. Because one day I just happened to speak with a lady who remembered us previously using their other location, she made a phone call to the other store and located the shirt. I understand mistakes can happen, however, it does not help that I feel very unwelcome when I walk into the store. The employees don't smile, and they don't say hello to you unless you speak to them first. At times, they are outside smoking and seemed bothered that you interrupted their break. There was even at least one occasion where the lady was on her cell for a personal phone call and finished her call before even acknowledging that I was standing right there in front of her. The last straw for me was the other day when I walked in, and the lady very unapologetically informed me that their credit card machine wasn't working, warranting another wasted trip to the store once again. I plan to find a new location.

UNREMOVABLE HEAT SEALED bar codes placed without consent in visible, very obvious places on every…read moreitem, including very expensive tuxedos and suits! I am in disbelief. What happened to putting a pinned, REMOVABLE tag on clothing at the dry cleaners? I am truly shocked that they do not at the very minimum ask customer consent. I am on my way back as we speak to "see if they can remove it" per the employee I spoke to over the phone. I will update the review based on results. Unbelievable.

This is a follow up review of the young lady, Tyler, who works the counter of this establishment…read more I wrote a previous review about my experience there trying to pick up some pants I had cleaned. Tyler was my initial contact and was as nice as she could be though she was in an impossible position between me and the owner of the dry cleaners. She did everything I asked of her that was within her ability. She contacted me as promised with updates even called when the items finally showed up. I finally was able to retrieve my items on Monday and she again apologized and did the right thing. Too bad the owners of this establishment don't practice the same type excellent customer service that their store employees do.

I accidentally left 1,300$ cash in a pair of shorts I dropped of to be cleaned I returned after I…read morehad realized what happened to find that they closed early two days later they opened and didn't return my money the owner wouldn't cooperate with the police He told the officer his security cameras don't work total thieves stole our vacation money I hope this review cost them more than they stole!!!!!!!

I like this place, but the prices of the work being done are not posted. Most businesses list…read moretheir services and prices. I like the service, but I think it is overpriced compared to the prices that I was paying up north. Mike

I joined lapels about four years, had some airsideclothes cleaned, was very satisfied with the…read moreservice, have not been back in four years. I decided to to take some clothes their yesterday,have to fly back to Los Angeles, I have a family member (brother) who is in hospice, who could see the Lord any day, taking a few articles of clothes to lapels , hoping to get clothes back, as soon as possible, not knowing when I have fly back to the west coast,, the person behind the table it would take 3 days ( 3 pair of slacks), the owner was standing behind here, I'm thinking she was in training, anyway i said ok, going to my car I was thinking what if I have to leave tonight or in the morning,went back in store a minute later,saw owner,(forgot his name) he said as I waked in the store,u néd your clothing early, I was surprised he know what I wanted, he told, I can rush your Oder, I can have your clothes ready by tomorrow, I said okey, thank u very much, then he said don't worry about the rush fee. I think their customers serine is warm and friendly. I felt like I was a part of the family. The owner is the best, I felt like someone very important. Everyone u must go to the cleaners on River Oak, the best cleaner in town. By the way, my clothes came out to my satisfaction.(forgive spelling)

This Dry Cleaners is AWESOME!!! The people were pleasant and friendly from the time I walked…read morethrough the door!! VERY VERY PLEASED my dry cleaning!!! I'll be back!! Thank you all!!

Not good in any way. Took forever. Ruined my things. No refund. I hope they go out of business…read more Terrible customer service.

They don't adhere to posted hours. I have made a 30 mile round-trip twice attempting to pick up…read moreclothes. Once I do get my clothes I will never be going back to this establishment.

My experience with Lapels Dry Cleaning on Hwy 17 N in Myrtle Beach has not been a pleasant or…read moreprofessional one. The new owner is rude, obnoxious and disrespectful. I was told by the owner that he would refund my money for dry cleaning-never happened. After alterations they dry clean your clothes automatically I didn't want that service but, was charged and I paid it. The obnoxious owner said he would refund my debit card -never happened. The cloths were badly wrinkled in the back where they were laid on hangers. The alterations were terrible. I had to take them to N Myrtle Beach to Gala's Alterations. She showed me how the lady glued ( yes, you heard me right) my top of my vest and left the top not sown. My dress from Antonio Melani from Dillards hem was 2 inches shorter on the right side than left side. Shorts were uneven on both legs. Pantsuit from Antonio was uneven and not consistent in length. These are expensive clothes and they were not altered properly. I have spent a lot of money on dry cleaning and alterations here-no more I'm done. Miss Gala was nice enough to show me the mistakes made on the alterations and offered any help I may need in telling the owner. That is very kind & considerate of her!

Have had them wash & fold they do a great job If you are…read morevacationing and looking for reliable service And friendly or if you prefer to do yourself in a safe location with staff on hand

Very rude, manners are poor and they will kick you out the laundromat if your clothes aren't done…read moredrying or washing in time and tell you to go someplace else. I highly recommend doing laundry at a different location.