My wife and I purchased new carpet for our home from the Pasco Cost Less store, based on price and…read moreselection. Nayomi, works the desk, and is a pure delight! She is friendly, efficient and very helpful. After the installation, we noticed the seams were plainly visible. Tino, came out with the installer to inspect the issues and make repairs. Unfortunately, the repairs did not fix the issue. Tino decided the proper resolution was to replace all the carpet with no additional cost to us. Which they did, quickly. I cannot thank Tino and his staff enough for working with us. I strongly recommend Cost Less and Tino to anyone needing carpet. You will be dealing with honest, caring, personnel that understand the meaning of customer service and doing the right thing. Lonnie W.

Needed help with carpet and pad that goes under carpet. They helped me find great items that worked…read morewith my budget. On another trip, I needed a small remnant of carpet, and they helped me find what I needed.

New year, new flooring! We bought beautiful new tile from Cost Less Carpet on Fowler, and it makes…read moremy heart happy when I see it every time I come home. The tile is strong as heavy objects have already been dropped on it without breaking. It's a very pretty tile imported from Spain. Many have thought it was wood based on looks and think it's amazing. Kim at Cost Less has many years of experience working with builders to match flooring designs, and she effortlessly helped me coordinate existing old tile with the new. I shopped all over Tri-Cities over several weeks, and nowhere had such great help with such competitive prices! We gave a budget and brought samples of our existing tile, and she did the rest. Kim rocks! A few years back, we had the same experience with a different gentleman there while buying the living room carpet. We always gain a ton of knowledge as well as great products from this company. Kyle, the owner, has amazing employees and a great stock of flooring options. Tile, LVP, carpet, laminate, wood, and even countertop options. If they don't have it, they'll get it. Walk in and ask for Kim or call ahead and schedule a time with her. My tile installer, Paul, was very meticulous, honest, and fair. I would hire him again without question. He installs tile, vinyl, laminate, hardwood, stone, and brick.

We went to the Cost Less Carpet on fowler st. Saturday the 7th the minute we walked in the door the…read morewoman behind the counter acted like we were a bother. We told her we were looking at carpet she said go thru that door it's back there so we went to look at the carpet asked for help and received none the one guy says you need a salesman we thought he was getting someone for us but he was too busy making his lunch so we left and won't be back.

Absolutely horrible customer service. Gave my flooring contractor the run around for a week saying…read morethe flooring would be in the next day then the next then oh it's just delayed it's being delivered tomorrow. Meanwhile they literally had no idea where the product was, zero communication except lying on delivery dates. Own called me and took zero responsibility and never offered an apology never tried to correct the situation or their actions. Tried to blame me for the situation when they literally made phone calls in front of me unable to find the flooring. My contractor couldn't believe what was going on. Cancelled my order and went to Home flooring. Home flooring was amazing. Great customer service. They ordered the exact same flooring and even $200 cheaper than Luke's. I strongly suggest taking your business elsewhere if your considering Luke's Carpet. Absolutely unprofessional, they take zero responsibility, the owner has no customer service skills or tact with talking to people. Go check out Home flooring. They will take care of you and for. Better price.

Ken is top notch. He helped us with carpet samples to take home. The one we selected goes…read morebeautifully in our living room. He suggested we round the corners to help the area carpet lay flat. So glad we did. He also located a business friend who was coming our way and helped with the delivery. Definitely recommend Luke's for the vast selection, quality and customer service.

Great place to buy. Kathy was very helpful in choosing our carpet and tile. She had a lot of…read morequality products to choose from. Everything from delivery to installation happened right on time. The best part of the whole thing was Moses Bettancourt, the installer. This guy does the best work I've ever seen. He turned a wavy concrete floor into a perfectly level tiled floor. He has fantastic attention to detail.

From the owner: Your one stop for flooring and countertop services. For more than 20 years, Tri-City Carpet has…read morebeen serving Pasco, Washington, and the greater Tri-Cities area. We are your expert carpet, flooring, and countertop dealer. In our showroom you will find hundreds of different flooring and surface materials at reasonable prices. Whether you are looking to add a back splash in your kitchen, or new carpet for your living room, Tri-City Carpet can help make your dream a reality. As a locally owned and operated dealer, we pride ourselves on providing top-notch customer service in flooring sales, installation, and repairs.

Would like to add how professional and competent VL Flooring was to work with. Victor, the man in…read morecharge is very good at what he does. They were clean, polite and worked very hard. Best of all, they showed up on time!

Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

The store manager ( or district manager ?) read my review and contacted me to discuss the details…read moreof my experience. He was able to discuss the job details with the staff that we had worked with but he wanted to contact me and discuss them. I was really surprised to get a phone call. He was really nice and apologized for the poor experience. He informed me of a few things that I thought I would share with other yelp readers: 1. One reason the installation is more expensive than some of the other local businesses is that they offer warranty on the carpet. which was stated at the time of purchase and while we were looking at other installers none of them offered warranty on the carpet. 2. it seems that the store is new and that they are working through some of the different aspects of the business. Some people were not trained properly and he took full responsibility for that. 3. Great Floors has since stopped working with the people who installed our carpet due to many complaints. 4. He thanked me for my review and that they actually used it to help improve communication and to discuss procedures etc.. I was very pleased with my conversation. He expressed that they take customer reviews very seriously and they are improving/correcting the things that need correction. I am no longer in need for flooring but maybe the installation process will be better now for other people. I rated this a 4 star because I was very happy with my conversation and felt that the store manager took what I said seriously.

BUYER BEWARE! In 2022, because we had a good experience with carpet installation, we contracted…read morewith Great Floors Kennewick to remodel our two bathrooms. This work took over six months with many delays and re-dos. Now, only 3 years later, the shower floor is leaking. The subcontractor was Vadim Zolotnyuk, VZ Precise LLC. As soon as the damage was detected (June 2025), we contacted Great Floors and are advised they only provide a 1 year warranty. One year on a complete shower remodel? A shower should MANY MANY more years than this! The estimate to repair is more than $7,000 because the subcontractor also took the extra tile and of course it's discontinued. Our entire remodel cost well over $30,000. Customers should expect better treatment than this. DO NOT RECOMMEND.