Two recent ROBBERIES at the Royal Cambridge Hotel. The robberies occurred in February, 2017 when bags were stolen from two separate rooms with no forced entry.
None of the guests were notified. Visiting students were staying there at the time and as a parent, student or professional, I find it extremely concerning the hotel chose to withhold information about the robberies from their guests. This makes me wonder if they are concerned about their guests' security and the protection of their guests' property. It appears the hotel chose to put their business concerns first over the safety and well being of their clientele when they lied by omission. This lack of communication leaves any future guests powerless and unable to take their own precautions.
After looking into the hotel security, I realised its security measures were out of date and the hotel was not fulfilling the duty of care I would expect if I am paying to stay somewhere. The hotel uses metal keys and not key cards, and there were only a few very old security cameras for roughly 60 rooms on three floors. Further the front desk was often unmanned and the pass keys left out. Clearly, the hotel is not showing the minimum level of care one would expect for this price, in this location in Cambridge city center, next to the famous Fitzwilliam Art Museum.
It is interesting that there was no sign of forced entry into the rooms - who had access to the keys and chose to use them in this way? Whoever took the bags targeted rooms in an area of the hotel with very little foot traffic, no cameras, easy access to the parking lot and main street. To me the thief (or thieves) knew the hotel well and knew what they were doing. The bags stolen were one of many in the rooms with irreplaceable, very personal, priceless valuables in them. The other bags were left behind. Which suggests they knew what they were looking for beforehand.
You would have thought after a robbery the management would have bent over backwards to help and support. Sadly, the management of the hotel and the St. James Group have appeared to be more interested in protecting their reputation, rather than looking after the best interests and well being of their guests. One must question the hotel's management and the St. James Group's moral compass. I wonder if this short term attitude to customer care and security extends across its other hotels: The Norfolk Arms Hotel in Arundel, The Falcon Hotel in Stratford on Avon, and the Winchester Royal Hotel in Winchester. I hope they do not have the same problems.
Anyway it's all rather strange. These incidents were reported in the Cambridge Daily News (February and March) and on ITV. Police investigations continue. read more