I want to start by saying my saleswoman, Dawn, was great. She was friendly, helpful, and made the…read morebuying process easy. I also want to recognize Paul, the shop manager, who has gone above and beyond trying to help me throughout this situation. He has communicated with me, advocated for me, and continued trying to find solutions. My frustration is NOT directed toward Paul. Unfortunately, my overall experience with Austin Auto Sales after purchasing the vehicle has been extremely disappointing. Less than a month after purchasing my WRX, it developed major engine problems and ultimately needed an engine replacement. I purchased an extended warranty specifically for peace of mind, but I've now been without my vehicle for nearly two months, while continuing to make payments on a car I can't drive. I still don't even have my permanent license plates and am on temporary plates. The warranty eventually approved a replacement engine, but now there is another issue. The replacement engine needs timing belt service which the belt is worn tensioners are bad and the engine is used, which isn't covered by the warranty. Considering how quickly the original engine failed and how long I've already been without the vehicle, I asked whether the dealership could help with this additional expense. What really disappointed me was learning that my 1-star Google review was brought up when assistance was discussed with upper management, with the question being raised as to why they should participate in an additional expense for someone who left a bad review. That doesn't sit right with me. A review is supposed to reflect a customer's actual experience. I didn't leave a negative review for no reason. I left it because a vehicle I had barely owned suffered a major engine failure and I've spent nearly two months dealing with the aftermath. At this point, I'll pay for the timing belt service out of my own pocket. I'm done asking for financial assistance. I just want my WRX repaired and returned so I can finally move forward. I understand used vehicles can have unexpected problems. What matters is how a dealership responds when those problems happen shortly after a sale. Again, Dawn was great during the purchase, and Paul deserves recognition for everything he has personally done to help me afterward. Unfortunately, those positive individual experiences don't change how disappointed I am with the overall situation and the response from upper management. After nearly two months without a vehicle I had barely purchased, this experience has completely taken the excitement out of owning it. I cannot recommend Austin Auto Sales based on my experience. If you're considering purchasing a used vehicle here, do your homework, get an independent inspection, thoroughly understand the warranty, and understand what support you may receive if something major goes wrong after the sale.

They have the best selection on trucks! Salesman Sam was the best, not pushy, he worked with me! He…read moretold me" let me see what I can do, instead of telling you what I can't do". Finance guy Anthony got me a great interest rate! Manager Mike he gave me a trade in deal. Here's the bottom line... they got the best inventory they do exactly as they say! I highly recommend and I will return when I am ready to buy again. Best experience I have ever had buying a vehicle!

From Abdul to the owner, Naqib and the office manager, Haris, everyone I encountered was…read moreexceptionally polite and professional. They all were very honest with the questions I had asked about other services they offer. Which was quite extensive. I was there for tinting of my new vehicle's windows by Abdul. He was extremely nice and very skilled at his craft. Always taking the time to listen to me and asking if I needed anything, water, heat, etc. I highly recommend him and this business in general. Pricing was extremely reasonable.

From the owner: Ramin Motors is your trusted one-stop automotive center in Tacoma, WA. We specialize in quality pre…read moreowned vehicle sales, mechanical repairs, collision repair, auto painting, and insurance claim assistance. Our experienced team is committed to honest service, quality workmanship, and customer satisfaction. Whether you need to buy a vehicle, repair your car, or restore it after an accident, Ramin Motors is here to help. We work with all major insurance companies and make the claims process simple and stress free.

Looooove my new car. The entire experience was smooth and…read moreeasy. Thank you for working with me. They guy who did my financing was fast and friendly. Noah

Stay away. We purchased a 2018 Mercedes C63s at the end of September of 2025. The car has a…read morerebuilt title, which we were fully aware of and ok with. We paid cash of approximately $45,000. As of June 2026, Leo still had not sent us the title to the car. We decided that we wanted to be rid of this car since we could not get the title. Leo agreed to purchase the car from us for $25,000 and to also help us get the extended warranty funds, license fees, sales tax, etc. We gave the vehicle back to Leo in June 2026. Leo has only paid us $6,000. Leo has since re-sold this Mercedes to another buyer. Leo still owes us at least $20,000. STAY WAY. BUYER BEWARE.

I bought my 2010 Civlc here back in Nov 2019 and I cannot say enough great things about this place!…read moreNot only were they super nice & helpful, but my car has been going strong this whole time. They won't sell you a lemon - and the next time I'm in the market for a car I'll be going here again!

I've always been afraid to buy used cars with the impression that I'm paying for something that has…read morebeen worn and used. Also, why sell a car unless there are problems with it, right? My BF did some convincing for a few months before I started looking into used car dealerships. That's when I found Matthew Motors! Never once did I feel the pressure from them the entire time I was there. They just gave us the key to the 4runner we saw online and all the time we needed with the car. We tested the car as best as we could before finalizing the paperwork. I still remember before signing the papers, I asked what happens if there's something wrong with the car as I noticed the car was sold "as is" on the paperwork. They said to just give them a call and talk to them "after all, they are not in the market to sell defective cars". Fair enough. That same day, I drove 4runner around and my worst nightmare came true. THE. HORN. DIDN'T. WORK. Of course, I tested every button in the car BUT the horn *facepalm*. I immediately called them then took the car back the next day so they can have a look at it. Long story short, I had to take it to Toyota to get it diagnosed since they couldn't figure out what was going on. Toyota charged us over $500 just to DIAGNOSE what was going on and when I got the car back, two panels were missing, the cruise control and none of the buttons on the steering wheel worked. They insisted the issue was the spiral cable needs to be replaced which also caused the horn to fail.....alright(*eye-roll*) I took the car back to Matthew's Motor, gave them the diagnosis that Toyota gave me, then Jacob and Levi got to work. Not only did they get the horn working again, but they were also able to get the buttons on my steering wheel plus the cruise control working again(which apparently Toyota didn't plug my car back). Jacob and Levi, if you're reading this, I just want to say "THANK YOU SO MUCH!!" PLUS, the entire time I left my car there, Brian was extremely responsive to text and kept me updated with the status of my car at all times. I will recommend this dealership to all my friends and family and anyone I ever talk to around the Seattle area who is looking for a used car. They are an honest business, will do everything to make things right even though they contractually didn't have to. To Jacob, Levi, and Brian: Thank you for not traumatizing my first experience buying a used vehicle.

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

Service department is awful! Love my vehicle but would rather get a root canal, then deal with the…read moreservice department when I bought my van I purchased a lifetime oil change, but I don't even go there for that anymore. I pay for it at a place that's easier to deal with. The hatch shocks wore out on my 2022 Kia carnival and I was three months past the five-year warranty and they wanna charge me over $2000 to replace them.

Great place to buy a car! Great place to get maintenance done! Service department is wonderful!read more

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Great experience buying a car! Brysen was friendly and knowledgeable with excellent customer…read moreservice. He went as far as to let us drive the car to our house to see if our dog fit in the trunk. Great way to make a sale!

This my reply to Austin Dinsmore:…read more Austin, thank you for your reply. You said "we're sorry to hear that you had a disappointing experience with us here at Puyallup Mazda." That's the same word that my daughter used when she said to me "Dad, I'm sorry I referred you to Puyallup Mazda." I said the same word to my friend for referring him to Puyallup Mazda. You also said "That's not the level we aim to provide, and it's not how we do business. We take pride in our customer service and always strive to ensure every visit is a positive one." Those are very eloquent words but I do believe not everyone in your dealership adheres to those principles; one being your sales manager. If he followed your principles, I would not be writing to you and daughter and I would not have to regret referring my friend to your dealership. In my opinion those words remind me of the culture created by Harold Milam in the early 1960's at the present dealership. Harold had nearly 60 years of experience to forge his culture of hard work, truthfulness and ethical behavior. After all, he grew up on a tobacco farm so he was not a stranger to hard work. Mazdas were added to his dealership in 1974. My daughter's mother bought a brand new Mazda 323 5 speed manual in 1987 from Milam Mazda. I drove that " matchbox" looking sedan for years. My daughter rode in that car since she was 4 years old which instilled in her a love for Mazdas. She later bought a 2008 Mazda 3 and a 2018 Mazda 3. Her husband bought a 2012 Mazda 3. Please note that all these Mazdas were purchased from Milam Mazda on River Road. I believe Harold Milam understood what real customer service was because my family purchased 4 Mazdas. His hard work, ethics and dedication to his customers' needs transferred to his employees. Sadly, I cannot say the hard work ethic generated by Harold Milam was evident in my purchasing experience with your sales manager. I believe the non performance of your sales manager contributed to my daughter and myself saying that we were both sorry for my friend purchasing a car at Puyallup Mazda. My daughter texted me saying "It just isn't the same place anymore". I agree with her. I wonder how Harold Milam would feel about your sales manager's behavior. Would he be proud of how business is now being transacted at Puyallup Mazda? Would he consider it a "disappointing experience?" I am looking forward to your reply.

Service department. I will never take a vehicle here again, or buy another vehicle from this…read moredealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here.

Korum Ford in Puyullup preaches customer first and vehicle second. Totally untrue. I wanted to pay…read morecash, so they were going to hold my personal check until funds cleared which was okd by the GM Brett Solomon. They tried to deposit the next day which over drafted my accounts and charge cards. Unexcepttabe ! I had to go to my banks 3 times to clear my accounts and rewrite a check to Korum. All we got from Korum was we are sorry. I would not recommend Korum as a Ford dealership. I have already recommended friends to Titus Will Ford which DOES take care of there customers.

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.