Your search ends here with this dynamic duo!!
My husband and I are first time home buyers. Before we met Fran and Rowena, we were having the WORST time finding a home! For starters, we are FHA, looking in the ever so popular $300,000 range, and competing in an overly competitive market. I remember going through, say, six realtors before finding F&R. Most of them took way to long to respond to my emails or inquiries. The economy is horrible, so I couldn't understand why they weren't jumping at the chance to have a new client. A couple of them showed me houses, but then were so slow in getting back to me on making offers that the house would sell before we even sat down to meet! I was BEYOND frustrated, knowing that in order to nail down a house in this market I needed a super fast, super sharp, and very willing realtor to get me through.
Finally, I did some Yelp research, and decided to call F&R. Fran answered the phone, and I immediately liked her. She was so bubbly and warm, and she made me feel like I was important. She even called back after my casual phone interview to suggest a house that she saw pop up on MLS. No one else had done that for me. They all just have you sign on to their email alert systems and sit back while you frantically search the MLS daily with no help at all.
Whenever I emailed Fran, she wrote back within two hours. Then I found out that if Fran wasn't there, Rowena would call me back as well. I found Rowena to be equally warm and helpful. I was never left hanging, and was always kept informed.
I begged my husband to agree that we should go with these ladies, and luckily for us he did!
I called Fran about a house that I saw on Redfin and we set up an appointment to see it right away. We placed our bid on it the next day, and our offer was accepted the following Monday. I was floored. I know we weren't the most attractive buyers on the market for the selling agent, so I'm absolutely positive our offer was accepted because of the reputation and presentation of F&R.
Now the ball was rolling and F&R continued their fast action. They had set a fast closing date for us to make our offer more attractive, and so we needed to get busy. Everything was new to my husband and I, so it was like learning how to swim. F&R walked us through every step, and explained things very well. Fran made all these great charts and Rowena kept us updated with copies of email communication. They're both so funny and cool that I never even realized that I'd been sitting down for an hour signing papers. They even have personalized license plates! Fran's says "Fran and" and Rowena's says "Rowena." Ha! Fran said I could park next to her if I ever personalized my plate too!
These two women are completely on top of things, organized, and best of all they are FAST! I tend to get anxious about things, so I loved the fact that they would take care of any issue IMMEDIATELY. They treated my husband and I as if we were buying a million dollar home.
We had a few difficulties with closing, because of a very slow escrow company. Fran was on vacation in Russia, so Rowena handled everything on her own like a champ! I don't know how she did it, but she managed to get our house closed in the middle of a giant wild fire. Rowena handled all their clients marvelously- even after being evacuated from her own home! That just proved to me that these ladies can take care of business even when they are on their own! Also- we were one of the few clients able to close, because we'd obtained our fire insurance early on (at the suggestion of F&R- saved us again!).
I can never thank them enough. I had been very depressed that we would be renting forever, until I met them. Now we have a wonderful new home with a huge backyard, and we owe it all to them!
Thank you Fran and Rowena! You truly are the best in the business!! read more