1. Rowan Landscape & Design

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    Fort Wayne, IN

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    Rowan Landscape & Design

    4.0 (4 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Rowan Landscape & Design

    Construction or installation

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    Galbraith's - Old plants growing through new plants

    Galbraith's

    (14 reviews)

    Terrible service. Our grass became so high it is a miracle the neighbors did not complain. The…read moregrass was 6 inches tall. I had to rake after I asked my neighbor to mow the lawn.

    I hired Joe Galbraith to landscape my front yard, and the project cost me over $10,000…read more His team did a nice job with the landscaping, but he never delivered two pieces of art I ordered as finishing touches: a pagoda for $595 and "the woman with the bowl" for $185. Joe said it would take a month to get these items, and I agreed. When a month passed with no update, I called his office and was told it would take another two weeks. After waiting again, I called to schedule delivery and found out neither piece had arrived nor was on its way from China. I heard many excuses, but I still gave Joe another three weeks. Today, when I called, I was told there was another issue, and it would be two or three more weeks. Feeling deceived, I asked for my money back. I was told Galbraith could only refund $185, not the $595 for the pagoda, because it was a special order, even though both items were "so-called" special orders, meaning they are not in the regular inventory. I ordered both from a catalog Joe gave me, but they would only refund the smaller amount. A staff member told me I would have to wait even longer for the pagoda, but could not say when it would arrive. I was treated as if I should shut up, go home, and wait. No one apologized. Instead, a woman came out of an office to shame me and blamed their importer. She acted as if I should just accept the situation. When I ordered the two statues, no one told me I could not get my money back or cancel the order. I never signed anything saying that. I want my money back. I am 80 years old and know Galbraiths has not been honest with me. I feel they think I am not sharp because of my age, but they are wrong. One staff member tried to intimidate me, but I made it clear I am neither senile nor stupid, even though she spoke to me in a condescending tone. I wanted to tell her she was being rude, but decided not to; she was too uneducated to know better. Whoever parented her did not teach her respect for older folk. I plan to contact the Better Business Bureau and share my experience on social media to let others know how Galbraiths treats its customers, especially seniors. I will also file a small claim against them. I do not care about their problems with suppliers in China or shipping; that is not my responsibility, but they tried to make it mine. They refused to refund my money. I wonder if this nursery is having financial trouble since they will not refund me for a product I no longer want and have waited almost three months for. They have pagodas on display, but they are too small for my project. I am sure when my pagoda finally arrives, Mr. Joe can sell it in his nursery; he is a clever salesman. Galbraiths sells this type of art, so it is not really a special order. If it is, the long wait is their problem, not mine as the customer. I do not recommend Galbraith's Nursery.

    AE Landscape Borders

    AE Landscape Borders

    (3 reviews)

    BUYER BEWARE /AE MULCH & BORDER…read more I hired AE Mulch & Border, based out of Lena, Illinois, to install mulch and borders at my home in Missouri. Based on my experience, I strongly recommend that anyone considering this company supervise the work from beginning to end and inspect EVERYTHING before the crew leaves look under everything don't leave a stone or leaf unturned. Only five days after the work was completed, I went outside to pull weeds and discovered what had actually been covered up. There was an area around the trunk of one of my trees where mulch had not been properly placed or shouldI say untouched. More concerning, sprinkler heads had been buried under the mulch, along with coral plants that I planted more than 20 YEARS AGO. Then, to add insult to injury, I heard one of the workers suggest to the supervisor that maybe I had "forgotten" whether I had planted anything there. Excuse me? These plants have been part of my landscaping for more than 2 decade. I know what is planted in my own yard. I am posting pictures of the work so people can see for themselves. Don't just look at how pretty the fresh mulch look. LOOK UNDER IT...... When I contacted the company about my concerns, one of the first things the representative asked was, "Did it rain?" Meanwhile, temperatures here have been in the 80s and 90s, and sprinkler heads that should be watering my landscaping were covered. I genuinely tried to handle this directly with the company before bringing it to social media. Unfortunately, the conversations became so frustrating and unproductive that I no longer felt continuing to go back and forth with the staff answering the phone was accomplishing anything. My biggest issue is not simply that mistakes were made. Mistakes can happen. It is how those mistakes were handled after I brought them to the company's attention. I expected accountability, professionalism, and a reasonable effort to address my concerns:not excuses or comments questioning whether I remembered what was planted in my own yard. BUYER BEWARE: If you decide to hire AE Mulch & Border, take pictures of your landscaping beforehand, point out every plant and sprinkler head, supervise the work closely, and inspect every inch before the crew leaves not only that supervise them yourself. Do not assume existing plants or irrigation equipment will automatically be identified and protected. One more thing I paid for professional landscaping and expected professional workmanship and attention to detail. THAT IS NOT THE EXPERIENCE IRECIEVED.

    TERRIBLE sales people. TERRIBLE company!! They charged me $515.00 for no work being done. I had…read morecanceled the order 3 days after I placed order. They out right refused to give me my money back. TERRIBLE work ethics. They rob from the working people. They sent a contract to credit card company and insisted that this was a valid charge. A contract that was not signed by me and I never received paperwork from the company. I don't know how this company is still in existence.

    Rowan Landscape & Design - landscaping - Updated October 2026

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