Round Table has permanently lost a customer yesterday. In all honesty, I LOVE the pizza. It is our favorite in town, but it is also the most expensive in town, and we expect our "pizza pie" to reflect that. One thing that really, really annoys me, is that they are the only place in town where they will charge you to swap or substitute an ingredient. So, if you order their "Wombo Combo" like we did, but hate mushrooms and hope to swap it out for spinach or another topping, then "Nope!" You will be paying $3 for each stinking substitution! So yeah, money hungry to boot. I know you are in it for a profit, but come on. Out of principle, I won't eat at a place that charges for "apple to apple" or "like" substitutions.
Being literally the only place in town who does this, we took a hiatus and stopped ordering from them for 1.5 years. Why? An awesome manager who would allow us to substitute had us ordering here once or twice a month, sometimes more. But, the"other" guy, apparently the d-bag "hardline manager", some guy, told us he would not allow us a free sub and we had to pay $6 to swap out bacon for sausage and spinach for mushrooms. He said their "old computer system couldn't do substitutions". I told him that if that was the case then he would be losing a customer for good and he told me "that was my choice". We didn't eat there again for literally a year and a half.
However, my wife was craving it one night and begged we would get it, and I called and explained the situation to this awesome lady and manager named Leslie. She regained us as customers, apologizing and saying to just call and ask for her and she wanted to regain us as a customer. Every time after that she would in fact "take care of us". We have ordered Round Table many times since, and I mean quite a bit. Well, yesterday was a different experience.
We ordered the food and I explained what they usually do for us. The guy on the phone said he "talked to the manager and we will do it this one time but after this, we will not do it any more". I explained, "Well, Leslie has been doing this for us for months, and if that is the case then this will be the last time we order from you." He was surprised Leslie did this and said, "Well, my manager here said we won't do it any more." When we got the pizza (delivery) 30 minutes later, it was the worst pizza we have ever, ever ordered from here. Usually the pizza's are jam-packed with toppings. This one? It was like a 2 year old took a single handful and threw it on the pizza. The spinach they had been so "gracious" to not charge us $3 for? Pfffft, a joke. It was so sparse it was ridiculous, might as well not even had it. The basil we swapped out for sausage? A small ramekin (plastic container) filled no more than 1/4 of the way full. No cheese to the edges like normal, more golden crust showing on the edges than normal. I was so frustrated I called them back and asked to speak with a manager.
Well, "Mark" (the hardline manager) explained "I made the pizza myself, so I know it is good." I explained I didn't care who made it, it is the worst pizza we have ever had from Round Table. He proceeded to explain he "measured every ingredient to exact company specifications", so I asked him why it looks so different from the picture of the pizza online. He didn't offer to remake it, didn't offer to refund, just argued with me and explained he was right and I was wrong. Amazing customer service, right? I asked if they would come get the pizza since I didn't want it, and he said no. So, I said I was coming back down to give him his pizza back and would expect a refund. I hung up the phone and started looking for my keys, but, I work from home... and I realized I had an appointment in 15 minutes with many more to follow. I was so frustrated because I had no time to go there, return it, and go get a burger for my son and I. So, we were stuck with the worst pizza Round Table has ever made, and will never, ever be back. And yes, I actually took pictures of the pizza should the owner ever like to see them!
I even called back a second time and spoke with a second manager because I wanted to know when the owner (Chuck) would be in so I could talk to him. But instead got a different manager, who called himself the "area manager" and echoed what manager Mark said. I even know the owner Chuck and always liked him, as he was my client when I worked at FOX TV... and love the manager Leslie! But it apparently only takes one know-it-all jerk to ruin a good thing. So, despite our love for this pizza, we will never be back. read more
