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    Rough Collie

    5.0 (1 review)

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    1 year ago

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    Selinsgrove Veterinary Hospital - My pup

    Selinsgrove Veterinary Hospital

    (14 reviews)

    Extremely disappointed. As a new client, my initial phone interaction was pleasant--friendly,…read moreknowledgeable staff. However, my appointment experience was unacceptable. I waited in the parking lot for over 30 minutes for a curbside pickup, despite being one of only two vehicles there. I had to call 18 times over 9 minutes to get through, only to wait an additional 25 minutes after being told someone would be "right out." When my cat was finally taken in, I voiced my concerns about handing over a pet who had recently undergone bladder surgery, especially under a curbside model that doesn't allow direct communication with the vet. Less than five minutes later, I received a call saying they couldn't treat my cat because he was "too aggressive." He's never shown aggression with family or previous vets. He returned to me terrified and panting, while the staff member had a scratch on her arm. They didn't charge me for the visit--an empty gesture considering the distress caused. If your team can't calmly and competently handle a frightened 8-lb cat, perhaps you shouldn't be accepting new patients. I will never return and cannot recommend this practice to anyone.

    I called to bring my dog, Apollo, to Selinsgrove Veterinary Hospital after he fell and lost use of…read morehis legs. They were able to get me in that day within the hour. They were very up front and matter of fact about the situation. Apollo was in a lot of pain and he was sedated for blood testing and X-rays. They sent me home because of how critical he was letting me know it was possible they would keep him overnight. I wasn't expecting to get a phone call as soon as I did, but Dr. Tom confirmed what I feared. Apollo had back problems for a long time, the fall exacerbated the issue and he wasn't a candidate for surgery because of how bad it was. His quality of life had diminished and I couldn't stand to see him suffer anymore, so I made the difficult decision to have him put down. Everyone in the office made the process easy and handled the situation with such compassion and care. I can't thank the staff and Dr. Tom enough for helping me say goodbye to my best friend.

    Rough Collie - petstore - Updated May 2026

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