Obviously there's a focus on scripted customer service which I do not have a problem with, but the patronizing delivery of a quote that's over twice as much as any reasonable person should pay for a basic one stage furnace was really shocking. The explanation / detail of the cost was not made clear in the conversation, and then said quote was supposed to be delivered via email after the visit and never was. I am a widow in a home with no heat and getting quoted $12,000 for a furnace "because it can be done right away and little guys can't offer this level of service" as the only reason is so asinine. 2nd star for knowledgeable service people but so overpriced its ludicrous. read more

They are not trustworthy and I totally feel taking advantage of, if you have the option go anywhere else. I recently bought a condo and had the unfortunate luck of having my furnace and A/C unit go out. I initially went with another company to replace the furnace as that was determined to be the initial problem. That company seemed inexperienced and unprofessional damage my walls and staining the carpet. When they said my A/C unit needed to be replaced I decided to look into other options to ensure this was actually the case. I called Roth who seemed far more experienced and professional. They confirmed my A/C unit needed to be replaced and provided an estimate double what the other company did. I asked about other options but they stated this was the only unit they had that would work for my unit. Just wanting the problem to be fixed right the first time and trusting presentation of Roth's representative I went with them. The A/C unit they ended up installing was enormous. It looked like it was meant for a large grocery store or a stip mall. It was double the size of my neighboring units and of course my HOA was upset and demanded it be replaced. I informed Roth of the issue and they stated their representative had given me a free upgrade and they would replace the unit for me. When I pointed out the unit on my receipt and paperwork matched the unit that was installed, they denied this was the case. They refused to issue any sort of refund or discount. They did work with my HOA and installed a new unit that was half the size and far more appropriate looking. I was never issued any sort of refund or discount for the smaller unit, with the representative state the giant unit that was installed was a free upgrade. I 100% feel taken advantage of, and while Roth seems to know what they are doing, they also seem very willing to take advantage of the inexperience of their customers. I would recommend going with anyone else if you have the option. read more

Postponed service at last minute and would not reschedule for 1 month. HVAC Service insists on churning business for other business lines. When we have sought second opinion on the need for these other identified problems we have been assured additional services were unnecessary. Management is unresponsive to complaints from customers. read more

I've used Roth for years. Same quality of pros showing up on time and doing the work requested. We had them evaluate the system of a home we are buying. I wanted to know how many years of life was left. They got the job done and had a complete report.. read more

Roth gave me a written bid for duct cleaning. I had 30 days to accept. A couple days later, I accepted the bid. Then Roth repudiated the bid and gave me a new bid with higher pricing. This is illegal. Later, they apologized and said they'd honor the first bid, but only after I have an upsetting calls with their customer service. Not using them for their service. read more

My upstairs tub flooded my whole downstairs. Called Roth. Received an ESTIMATE, for $2500 to complete the work. Knowing nothing about the job that needed to be done, we went ahead with the job. Plumber showed up and with maybe three hours of work (pretty easy job) everything was good to go. I by no means thought it would still cost $2500. Literally $20 worth of parts and three easy hours of work. You have got to be kidding me. No Plumber should cost $800 per hour. When I voiced my concern to the company, Ivan called and could not understand what the problem was. DO NOT GO WITH ROTH! THEY ARE EASILY TRIPLE THE COST OF ANY OTHER COMPANY! I will go out of my way to make sure no one I know ever uses Roth and I am going to everyone and their mom how they overcharge. Just remember if you agree to an estimate, it will never be lower, even if the job takes a ton less time than expected. read more

These guys are thieves. They replaced a $10 part on my furnace that took all of 10 minutes and charged me $175. Thieves, can't believe they can sleep at night. read more

Darren came in on time, was courteous and explained what he will do. Kept me updated throughout the whole yearly maintenance visit. Offered additional if not needed. Gave quotes in writing. He was not pushy at all. Nice, seamless experience. read more

I first gave them a 2 star rating but after talking to Thoma Hymers I have upgraded. First he called me to talk on the phone to get a better understanding of why my review was so low. I explained the estimate that was given me was way out of line with the other estimates give me. It was a little of twice as high as the other estimates given me from other electricians. After explaining to me the work to be down required more than I wanted and what they exactly bid on was more involved I understood where they were coming from. He did not feel that the city would issue a permit for what I wanted. However, I had 4-5 other estimates from licensed and bonded electricians and they all said there would no problem getting the work permitted the way I wanted and it would work. I changed my review mainly because Thomas showed real concern about my review and to get my perspective. read more

Came to home to estimate toilet leak repair. Wanted over $900 to fix flusher leak. Unpolite asked them to leave my home. I think this is their scam. read more

Terrible experience with this outfit. They originally did all work on our home for the builder, so when an issue arose i called them, and they are responsive. Stay away for service ad their pricing is "gouge" pricing, and luckily i cancelled my order immediately. They wanted $1250 for a part the everywhere else was $170-200, and hit water heater did not require it. In fact all pricing given was outrageous STEER CLEAR at all if possible read more

I had Roth come out to my rental condo to replace four light switches. They charged me $130 to come out and they gave me a quote to replace the four switches. The switches themselves cost $5-$20 each. Their estimate was over $1300 for the labor to replace four switches. I was blown away. My tenant bought all four switches at Home Depot and it was $27. They were all replaced in less than an hour. This is a total rip off of a company. I would never use them again. You are better off with literally ANY other electrician read more

We had a confirmed appointment for maintenance on our furnace. The appointment was for 10AM. It is now noon, and the maintenance Tech has not shown up. Dispatch says "oh! It looks like he should be there!" Well, he is not. Then got a text saying the Tech is running behind. We were looking to establish a maintenance contract for regular servicing. That's now highly unlikely. read more

I had them come and install new valves and flappers in our 3 toilets. The bill was $2,008.00. Yes that is correct. Just over 2 thousand dollars. They didn't install new toilets just the valve and flapper. I went online to check what the parts cost. I could order the parts for all 3 toilets for less than 100 dollar. They will never be doing anything at my house again. read more

Furnace operating but no heat: Ignition lit up, gas valve solenoid clicked to supply gas, but no flame. The Roth technician tapped on the gas valve solenoid with a wrench, and the furnace started operating correctly - a stuck solenoid. The gas valve replacement cost was quoted to me as $1,583!! For an $85 part retail with a replacement time around 30 minutes. I expected maybe $250-$300. Kudos for the technician's knowledge. The $112 service call was fair. But no thanks on the replacement; it is highway robbery. My trust of Roth bit the dust. I will replace it myself. read more

Enrique was on time and courteous as always. Roth's has been taking care of our family and their services are excellent. read more

Roth fixed our generator after 2 other companies told us it was beyond repair! The others told us we had to replace it, they didn't make the parts anymore, blah blah...and sent us quotes ranging from $15-30k. Roth repaired it for under $1,000. So grateful! read more

Is there anything lower then 1 star????Unfortunately, Roth has performed inadequate service at my house. I am disappointed because Roth came to my house and did not repair the issue, however sold me a thermostat for 1,200 and the unit still does not work properly; the service was not performed correctly; I was billed the wrong something was not disclosed clearly or was misrepresented. I have waited at my home today as I set up an appointment to have them return to complete the work they did not do the 1st time. Leonard To resolve the problem, I would appreciate your company to take Appropriate action or I want: a refunded to my card credit, as the repair have not been completed read more

Called Roth because they were top of list when I did a search for hot water heater installation. Answering service said there would be a trip charge and needed credit card info before they could schedule. They also refused to provide an estimate before coming out, so I told them to forget about it. Called George Morlan Plumbing and they not only gave me a firm price but replaced the water heater the same day. read more

Our furnace went out.They came out replaced A part the first time.overnight no heat trip 2 .More parts needed replace thermostat.Trip3 thermostat set wrong no heat second tech put in more parts reset thermo.Then Sunday get a all asking me to give A better internal review . The company didn't really explain costs first tech was on phone most of time Our feeling was one of being taken advantage of 500 for $81.thermostat online. The asking for a redo of my review to give A better internal score.Sorry feels predatory and not ethical.Oh they said the work had a year warranty like it was something out of the ordinary.W e don't mind paying for repairs but this really left a bad taste in my mouth. read more

After the recent ice storm we had multiple water problems and no water. I called Roth and Luke came out to help us. I can't say enough Luke. Beside being friendly, respectful of our place and very knowledgeable, he even got along with my dog. I was expecting it to be a massive job. Luke came in checked out everything and found the problem immediately. Something we'd been trying to do for days. In no time we had water again. If we ever have another problem we'll be calling Roth Home right away. No more trying to do it ourselves. Thank you Luke. read more

Cody and Michael showed up ready to do the job I had requested, unclog my Kitchen drain! Cody looked at the plumbing arrangement under our kitchen sink and said he would like to make a suggestion to help prevent future problems. I told him to give me a quote and he said before I do that let us prove we can do what you called us out to do! Cody was very attentive to details and truly seemed concerned about any other issues that I may be concerned with. He did not hesitate when I ask him if they could do a crawl space inspection. Thank you for the work performed. As I said Cody that looks nice! Thank you read more

Roth Home - Nice new clean simple drain system compared to the handyman job that was in place when we moved in! Like I said "that looks nice". - Heating & Air Conditioning/HVAC Near Me - Aurora, Oregon

This place gives me a lingering angry feeling for years. Sometimes you are stuck with a choice of companies for HOA purposes. There were two choices Roth and another. The other place quoted about $160 per hour. Crazy huh! sounds expensive. Roth said they charge per job/item done rather than hourly. That sounds way more reasonable. Does it? Two guys from Roth came, spent about 20 minutes on the spot, and changed a fuse? (it was $20 on amazon) and charged about $400 for that repair!!! wow, would have paid half the price to go hourly even at the insane price of $160 per hour. Nothing better than feeling ripped off. O, questioned them on the charged and they ignored offering an explanation. DO NOT RECOMMEND- feel so ripped off I have been angry about it for years read more

I needed a dedicated circuit for a bidet. Roth sent Brandon, who provided the estimate and also gave me another estimate while in my home for additional work. I admit I was a little surprised at first at the cost ($1950) but once I realized that it involved going into the crawlspace, running wires, and replacing another outlet, it became more a question of getting quality work done. I am so glad I used them. He came out 2 days later, did the work, and went over and above what we expected. My husband and I are thrilled. We will continue to use Roth for work in the future because I know they will take care of us completely. We plan to do a bath remodel, and I already know who my plumbing and electrical will be done by. I truly appreciate the work they did today. ( note the estimate cost is waived if you go ahead and do the work, so it was a non issue for us). read more

Next day service, on time for appt. Fixed my garbage disposal quickly, used a tool a lot bigger than what I have! Had enough time to adjust my bathroom sink handle as well. read more

OK, so I gave up and called another plumbing service. The root cause of the leak was a builders error stainless into galvanized into copper. They simply remove the corroded galvanized fitting (s), replaced with either stainless or copper and were out in about 30 minutes! I have lowered my review from 2 stars to 1 based on the combination of the service technician not identifying the corrosion of the galvanized and risk of mixed metals in the tankless water heater piping, and the lack of responsiveness to my call backs. read more

In summary: Avoid Roth Home. Do not get scammed. Our story -- We scheduled both a plumber and an HVAC service. Here's what I was told: for each service, I must pay a $104 trip fee. This fee would be applied as a credit to any repairs we proceeded with. Not ideal, but fine. I consented to this. Here's what I was NOT told: 1. All plumbing repairs cost a flat fee of $700. If this were disclosed to me while scheduling, I would have NEVER paid someone $104 to come out and "assess" a leaky faucet, only be to be told I'm being charged a flat fee of $700 to fix it. If it's a flat fee, shouldn't this be discussed during scheduling? Ha.. not if you're trying to make a quick $104 for doing nothing! 2. If an assessment/diagnosis takes longer than 30 minutes, they charge a "diagnosis" fee. This fee is determined at the pure discretion of the tech. Since there's no standardized way of determining this fee, who's to say they don't factor in how nice your house is? I.e., how much more money can they squeeze out of you? And further, isn't the diagnosing process precisely what we paid a $104 trip fee for? Our fireplace's remote and receptor were broken. To determine this in about 45 minutes, we were charged a $311 diagnosis fee. When I challenged the fee, Ivan, a project manager at their office, told me this was actually on the low end of "what they could have charged." To their credit, after literally five phone calls with them, they agreed to reimburse us the difference. So there you have it. Those are the two main details they conveniently forgot to disclose during my (20 minute) scheduling call. But as you may know, if you see a gun in Act 1, it will be shot in Act 2! So you may be wondering -- what about the fireplace repair? What was the quote for that? And did you go through with it? We were given the amazing opportunity of replacing our standard fireplace remote and receiver for the low, low price of $1,504. The same model they quoted us for runs about $200 on Amazon, and all the reviews tout how quick and easy the 5-minute installation took. So no, we did not proceed with their repair. Roth Heating & Cooling -- we would have overpaid by a decent amount just to have it taken care of, but $1,500 would make anyone take pause before moving forward. If you want to rip people off, be a little more tactful. From reading other reviews, it seems that this shameless price-gouging is par for the course for Roth Home. Save your money and go literally anywhere else. read more

Roth Heating & Cooling did a GREAT job taking out my old HVAC system and installing a new system, made in America. I went to four different companies to quote swapping out my old and busted heat pump and furnace for a new heat pump and furnace system. I performed a side-by-side comparison. Roth was highest in all categories. In my mind, I had written them off. Through the process of investigating the different bids, I contacted all companies. Two washed out because they never called back. For me and my wife, between the last two, Roth called back and answered all of my questions. They were great. We decided their responsiveness showed excellent customer service and that we wanted that. We went with Roth. For the other contractors, the installs were 2-3 weeks out. Roth basically asked us when we wanted it installed. Seriously, they installed it today, about 24 hrs after signing the purchase agreement. I had a delivery truck show up this morning with a pallet of wrapped equipment. About thirty minutes later, Tony and Caleb showed up. They worked through the day. They kept the work environment (our house) very clean. They were respectful and professional. They completed the job in less time than was thought. When Caleb was in the crawl space he noted that two of our vent laterals had become a bit disconnected, so he connected them quickly. He noted that the previous HVAC condensate drain had been left to drain in the crawl space. He removed it, they added a condensate pump and ran the drain outside. They went above and beyond and it truly seemed like that was just business as usual. We have a pretty old house and are just starting to find things that will be needing upgrade, like plumbing and electrical. Roth does this. I will be calling them for all our work. They seem to really believe in customer service! That is sooo worth it. read more

The person they sent to my home, Kevin, was nice and polite. I actually didn't get service from this company so I cant review that. Why you might ask? Because, I laughed the company out of my house with a quote for over $1600 for a faucet install that cost less than $200 at Home Depot. Which means their labor rate would be nearly $700 an hour for what was offered. Which is truly insane. Call ANY company with a $350 an hour labor rate (which is still wacky high) and they will be at your home in the time it takes them to drive to you. I waited 3 days for this "privilege". No. Get OUT of my house. I will literally spend an hour on Youtube learning how to do it myself. Oh, and although they honored the "free" inspection they quoted me over the phone, they certainly had me sign something to the tune of "$33x.xx" and tried to collect on that before giving me a quote for the service. So, free, while on the phone means one thing, means something entirely else once they arrive to you home. All in all, I wouldn't recommend that anyone I know ever contact this company if they are worried about .... /// A) Getting someone to their home in a timely manner /// B) A fair quote for service. Again ANY company could have quoted me $250 an hour for 6 hours worth of work, and they still would have been cheaper than what was offered at my home. But hey, if how you're treated doesn't matter, and what they charge you doesn't matter..... Oh and don't worry after getting a text from a dispatcher indicating that there would be no charge AND after having the technician call and speak to a field manager, they still charged me for their "inspection". F- read more

I have never seen so many failures from a company at once. A week prior I received a quote from Roth for an air duct cleaning and scheduled an appointment. There was a two hour window given for the crews arrival. That time came and went without a peep. I texted the rep if the appointment was still on for the day and magically got a call saying the crew would be there in 25-35 minutes, at least 45 minutes late. The crew arrives and while one member starts unloading, the other decides to ignore the quote I already accepted and give me a new one for $150 more. That's when management called and said to stop work and reschedule because they didn't want to pay the crew overtime. I go along with it sensing an opportunity for a big discount, but no. The management requests half down to lock in the next appointment a week later. No. You expect me to pay $850 deposit with this display of ineptitude? Kindly remove yourselves from my property. read more

Prompt service, fair pricing. LC Young, licensed journeyman plumber, was outstanding! He was professional, knowledgeable, and very personable. Installation in my garage of a shutoff valve to the main water line provides me peace of mind in case of pipe breakage due to prolonged icy conditions. read more

My Sister had previously used Roth for a plumbing issue and Highly recommended Will, So when I fond myself in a bit of a pickle, I picked up the phone and requested Will for my service call. I found Will to be an absolute professional, Kind, Courteous, and a great Plumber. Fixed the issue in no time at all and even stopped to calm the barking house pet. Will is my Plumber from here on out. read more

The two technicians arrived on time. They listened to me and then fixed the problem. They spent an hour ensuring that both HVAC units were cycling correctly. They wore booties when in the house. Wife appreciated that! The fee was super reasonable. Highly recommended. read more

Scammers! I was a loyal Roth heating customer for many years. I have since canceled my services as I can not trust this company. I had them perform a camera scan of my sewer line. (a complimentary service they offer) the Tech says he 'found large deposits and debris' and it requires a $2500 water jet service. So, I hired a trustworthy plumber RAYBORNS plumbing to double check that diagnosis. We found the sewer line to be nearly spotless and ran the camera 80+ feet from my house into the city sewer lines. All clear & all clean. What a scam, terribly dishonest. Never recommending them to anyone. read more

Not only were their prices incredibly high compared to other estimates ($1,300 for a new water hose from my fridge to my ice maker), they refused to answer basic questions (How did the hose fail? Is it repairable vs replaceable?) so that I could move forward with my insurance claim. DO NOT USE THIS COMPANY IF YOU ARE USING INSURANCE OF ANY KIND. My options were to cancel the claim because Roth Home refused to answer these very basic questions after I paid them for their service, or hire another company to come in and do the same thing I already paid Roth Home to do, but make sure they were willing to answer the simple questions required to move forward with my claim. They were rigid and unwilling to help both times I called. Very disappointing considering I was a repeat customer. I will never use them again. read more

After 20 years of being a customer and spending over $25,000, they said a motor was leaking oil, that was wrong. And, their estimate for repairs was 50% higher than a competitor. They charg ed me an extra month maintenance for not giving 30 days notice to canceling their poor service. read more

Very disappointed with the service performed and ghoer customer service. Every time I called to have them correct an issue someone different answered the phone and i had to explain the issue again. They are not organized or efficient. Good luck if you do use them. read more

reset circuit breaker requested. I am used to figuring this out myself but this time I was having trouble. I cannot recommend this company due to lack of transparency in estimates. He spotted the tripped breaker immediately and it was re tripped to function. No time, no parts. Cost is $350 (plus or minus). Enough said. I had made an extra call to the company to receive a general RANGE of the price to reset a breaker. They begged off. This lack of transparency is unacceptable. It is the simplest repair ever! read more

I didn't have electricity in part of my house, The electrician flipped the fuse box a couple of times and that fixed it. THE CHARGE? $250!!! I feel stupid but also ripped off! read more

The technicians were able to get out quickly, resolve half the issue that day, and returned within a few days to finish the job. Bryce Reedy listened to us carefully about the problem we were having and immediately found the issue after a previous technician was condescending, telling us everything with our AC was fine when it was obviously not. It turns out the ducting in the crawl space and attic had separated, sending all our cool air into the attic and crawl space. Both duct problems are now solved by Bryce and his fellow technician, and the system is working well. We're so grateful for their speediness and professionalism! I would highly recommend them for AC repairs! read more