I have been a patient at Cincinnati Dental Services in Landen for 20 years. For the past several…read moreyears, I have had a different hygienist every time, each of them being very nice but only temporary. This location changes doctors frequently as well. For my cleaning appointment in January, 2026, I saw a new doctor who indicated I needed a filling replaced - fine. Saw her again in February and the filling replacement turned into me needing a crown. When I went for the temporary crown, I again saw a new doctor. Since then, I have had 3 appointments scheduled for the permanent crown, all of which have been cancelled at the last minute and rescheduled. When I first started going to this practice, there were several doctors. Now there is only one. They provide very poor service, are expensive and their lack of being able to retain hygienists and doctors as well as last minute cancellations has made my decision to never return once I have the permanent crown completed. I have already found a new dental practice for my next cleaning this summer.

Outdated and no COVID protocols in place from what I saw. Called on a Monday about an emergency…read moretooth extraction appointment. I was told they had availability the following morning. When I got to my appointment I received x-rays and was then told I would have to make a follow up appointment to do the actual extraction which wasn't until the next week. The doctor was gracious enough to be willing to stay after hours to do the extraction in the evening but instead I left and found another dentist that was able to do the tooth extraction same day and for less money. Really hoping they don't send me a bill for the x-rays considering the other dentist didn't need x-rays to know that the tooth needed to be pulled and no real services were rendered.

Due to a bad experience with a previous dentist, I dislike going to the dentist--I'm talking so…read moreanxious I've white-knuckled the chair and nearly passed out. Luckily, Dr Swayne is compassionate about my needs and wants to help me have positive experiences and stay on top of my dental cleanings. If something ever happens to her or Joan, I'll be out of luck! I no longer live in the area and she is not covered by the dental insurance offered by my employer, but she is worth the drive and I pay out of pocket to see her. I see my fair share of unfortunate teeth and I am going to do what it takes to keep my only set (I'm not buying dentures) healthy!

I have been going to Dr Swayne for over 20 years. During these two decades, she has never once…read moreguided me in the wrong direction. She doesn't try to get me to have pointless dental procedures performed. If she sees a problem, she keeps an eye on it and does not recommend action until it is absolutely necessary. I always trust when she says that I need to have a procedure done on my teeth. Both Dr Swayne and her hygienists are extremely thorough. They pay close attention to small details and track any "red flags" every visit to see if the situation has progressed or stayed the same. Even her receptionist is on top of it. She is familiar with insurance coverages and accurate with billing. Dr Swayne is out of my network for my insurance, but I continue to go to her and pay the difference because the trust I have in her and her staff is absolutely worth it.

What a great dentist!!! Soooo happy right now! I'm finally out of pain and I finally found a great…read moredentist that informs me what exactly is going on, what caused it, and how it's going to be fixed. It took an hour and me nearly jumping out of my chair 3 times to get fully numbed. He was kind and very gentle. Take care of your teeth people or it will bite you in the ASS! He fit me in quickly and his staff and he were very nice. I highly recommend this dentist! I've been to many dentists and his bedside manner, compassion, and knowledge rate him at a 10 in my book!!!

Worst customer service we have seen at any medical service provider ever. Front desk staff were…read morerude and completely inappropriate. When you're trying to deal with a 15 year old getting teeth removed, I'd recommend somewhere else unless you want to deal with attitudes all around. Definitely would not recommend. UPDATE: This company made an unauthorized charge to a credit card they had on file. Charge has been disputed and police contacted.

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I have dreaded/hated the dentist ever since I was a small girl. It got so bad that eventually I…read morewas avoiding dentists as much as possible, putting of cleanings till the last possible minute, and only filling cavities when they got bad. When I was younger my dentist was not very gentle and the pain from anesthetic shots and the grinding form numerous fillings were engraved in my brain instilling the afore mentioned fear. This fear continued as an adult until about two months ago when I went in to see Dr. McIntosh for a consult on straightening my smile. You see my pediatric dentist was an apparent idiot as he never recommended me for braces despite my overbite saying it was too small to make a difference. As the years went on this problem caused teeth to grow in differently and crowd etc etc and in the last year my smile started to appear crooked...... Dr. McIntosh is in the process of fixing my smile without making me undergo the two years of braces that the general orthodontist recommended. She too told me that in order to fix my bite perfectly that the braces were the best way to go but since my bite itself doesn't bother me I opted to get them cosmetically fixed and to use a retainer. So far I am so happy with the results!!!! More importantly I want to note that Dr. McIntosh and her staff have re instilled my faith in dentistry. After just two appointments with her I quickly decided to make her my general dentist for the following reasons! 1) Her staff is so friendly, patient, and don't speak to the patients in a demeaning or condescending fashion. Unlike so many other doctor and dentists offices I have experienced I never feel like I will walk out of Dr. McIntosh's only to have the staff whisper about how I was late or how I was loud etc etc etc...... 2) The environment is so friendly!!!!!!!!!!! a)Dr. McIntosh equips her rooms with a television for long procedures and has a list of movies from which patients can pick to watch or they are welcome to bring their own. There is also the option to listen to any radio station you may want to. b) The staff makes sure you are completely comfortable during your visit by offering you such things as: blankets to stay warm while being checked out; coffee and waters while you wait along with the traditional extensive array of magazines; the not so traditional alcove with a video game system for kids to play on while they wait; fresh gourmet cookies paired with cookie sleeves imprinted with her offices information in case you need to grab that cookie as you leave. 3) The technology at her office is up to date allowing the staff to take digital pictures and project them almost instantaneously onto the television screen above the dentist chair so you can see exactly what the doctor sees as she goes over your teeth. 4) Dr. McIntosh herself is personable, caring, and a perfectionist. You can tell that she cares about each of her patients and takes pride in her work. She rather take up more of her time at her expense then make a person leave her office with teeth she is not proud to call her own. She is warm and understanding and goes the extra mile to make sure her patients feel no pain or discomfort and are happy with their results!!!!!!!!! PS...........I love the dentist now:)