TERRIBLE, PATHETIC, UNHELPFUL receptionist. If I could give this place no stars I would! The dentist himself is fine, but the receptionist Michelle is extremely rude and unhelpful and I have not see worst customer service in my entire life! I honestly have no idea how this woman is able to keep her job and its sad that such a good dentist has such an unhelpful staff. I took my 13 year old to her appointment about a month ago. We were there approximately an hour. My 10 year old daughter and I were waiting in the waiting area and we asked to use the restroom. As soon as we went in there my 13 year walked right past the receptionist "Michelle" and seen me or my other daughter was not sitting there, so she left. We walked out of the bathroom, walked right past "Michelle" and sat back down and continued to wait another hour!! She just let us sit there waiting with us thinking my daughter was still in the back!! So I walked up to her and asked her how much longer my daughter was going to be and She says "Your daughter left an hour ago" This was Intentionally done to me and my daughters! I was parked 3 blocks away and my car was locked and it was 98 degrees outside. My baby was frightened thinking I left. She was just standing by my car. (For a whole hour!!!!!) Then today I get a text message confirming my other daughter's appointment. It has a number on it to call 859 261 6116. So after this horrific experience I had with this awful woman I called the number to cancel and she heard my voice and hung up the phone on me as soon as I asked to cancel the appointment!! I called 5 times and she would answer and HANG UP!!! I realized I had to call the 859 320 7785 number on the website because thats probaly the number the dentist himself has access to! Pretty sure she isn't going to pull that shit on this number And of course the same woman "Michelle" answers like she didn't hang up on me over and over on the other number. How wierd and disturbing!!!!!! This woman says she cancelled my little one's appointment but who knows. I've already contacted the Better Business Bureau and Consumer Rights about this pitiful woman. Wrong is wrong and its NOT OK to treat people this way!!!!!! read more