I rented a knee scooter for my mom and prepaid 2 weeks. She wasn't able to use it so I returned it…read more I thought that I would at least have to pay for the 1st week, but Brenda was very helpful and help me get a full refund.

This company cannot place an order to save their life (let alone a patient's life). Extremely…read morefrustrated that they shirk off the importance of needing oxygen. Completely 100% incompetent. They wanted to delivery oxygen for my 96-year-old mother to her Michigan home (today they thought it was Minnesota). She's here in Temple, staying with me. I have not been this frustrated in a very long time.

We have had the good fortune of receiving EXCELLENT Customer Service from two of the American…read moreHomepatient staff members. The first employee was Darrell Smotek (who I wrote a Google Review about over a year ago due to his TERRIFIC ASSISTANCE) and in the past few weeks, Hannah Wiley again assisted us in an UNBELIEVABLY positive way. We needed a reading from our CPAP machine and no one was able to retrieve it. This was CRITICAL for us. Hannah spent an unbelievable amount of time, NOT giving up, until she had the report for us. She tried the card from the machine in several of their machines and finally determined a software upgrade was required! The entire time she was courteous and reassuring. Because of her relentless work, we left the office with the report we needed. Most employees would've just said "sorry, your card cannot be read" but she didn't. She cared about her customer and researched how to meet our needs. We feel VERY fortunate knowing she is there to assist us in our healthcare needs!!

Im gonna start with the fact I have been a resident of this area my whole life, I was paralyzed in…read more2005 and I have never been able to get any of my equipment or vehicles taken care of at this location. Everytime I call if you are not buying brand new equipment they wont touch it. I am forced to have to go all thr way to Austin or sanantonio because this supposed shop that is there for those of us who are paralyzed can never get anything done here. He wants to scam everyone and charge them max amounts he can. He will not install old equipment or even attempt to repair a chair he didn't sell you. This company is a scam and the owner is the biggest scum bag I've ever come across in this industry.

Looked on Yelp for a medical equipment store in Temple. This place was rated #2 as the best in…read moreTemple. I wasn't impressed. They were not very courteous or friendly on the phone. Called about getting a walker and bedside commode order sent over but was immediately told orders can't be accepted because they don't take insurance. I didn't state insurance would be involved. Then I asked, if paying out right could the order be accepted and was told "I guess but I don't do in the house stuff." I just said okay and chose to take my business elsewhere.

After saying they were coming for almost a day they showed up at 3am after we had to call 5 times…read moreand my fathers oxygen was at 54%. They then supplied us with an oxygen machine that hadn't been serviced since 2012. Your license should be taken away.

From the owner: We provide durable medical equipment for hospices and their patients.read more

As stated by others... Healthline is a racket and are crooks. They lied to me about the costs and I…read moredid not even receive the correct equipment. When I complained about not getting the right equipment they let me know I owed them an additional $250+ I refused to pay and after 4 calls was finally able to return the equipment. Now they are still calling to get payment for the equipment that I returned. Horrible business, it is everything wrong with our medical system.

What crooks! Some…read moreDME companies can be total scumbags. This is one of them. I started receiving TEXT messages from a "Tammy" after my primary referred me over here. What a complete circus act it's been. So they keep claiming to have sent me supplies via UPS. Here's the thing: I have a delivery notification account set up with UPS. Why does that matter? Well UPS sends me alerts when a package is en route, delivery updates, alert the day before, and day of delivery. So, I ALWAYS know when a package is coming my way with UPS. I didn't receive a notice of any delivery from this clown office. They repeatedly keep referencing a tracking number. They now tell me to file a claim with UPS. Well clowns, you know damn well the package recipient doesn't even do that. IT'S YOUR RESPONSIBILITY TO FILE ANY CLAIM ON THE PACKAGE YOU SEND. It's 100% the shipper you dolts. I can't even file a claim on my end and YOU KNOW THAT. It needs to be filed from the shipper's account. In addition, "Tammy" refused to respond to my inquiries and NOT ONE PERSON VERIFIED MY ACTUAL ADDRESS THEY USED even though I made several calls to the CPAP dept and billing in another country and asked them to verify it. Until Tammy was dipping out for her three day weekend at the end of the day, she passive aggressively confirms "my address" and spolier alert, it's wrong. Just as I suspected. Also, they told me several times to contact UPS myself. Joke's on me again. They freaking know you can't even talk to a person over there. I knew that, but I still called anyway to check that stupid box and jump through another hoop. Then the cherry on top, they send me a text on a SATURDAY MORNING, telling me I have an invoice due for the supplies I never received. I never even opted into texts, so this is totally illegal. I have wasted hours of my life trying to fix this. They can go to hell if they think they can scam my insurance policy and BILL ME MORE MONEY ON TOP OF THAT, for supplies they SENT TO THE WRONG ADDRESS. As if all of that isn't enough, they bill under a company Aero something or other and are "Healthline" which I assume is NOT CONTRACTED with my insurance company. Who knows. But, they are a 100% scam, I am sure of that. Next week I am filing an official complaint with my insurance company against these con artists for all of the described ridiculous events. What do you think TAMMY? P.S. I also have legal services through my employer and I'll be talking to them too next week about your little stunt. See my screenshots of some of the evidence of this shit sandwich I've been served. I'm actually really glad that tool, Tammy decided to only text me. Thanks for the evidence, sister! At least you helped me with that.