Dont order any Supplies from them. They are a bunch of scammers…read more I am sharing my personal experience. I ordered supply for my CPAP machine. When you place order there is a option that 'It will give you estimate how much it will cost you'. Based on that I confirmed i will pay $34 and insurance will cover $98. Otherwise Amazon could have costed me $60. So i went ahead and confirmed order. I received my package sometime in January. Then out of no where I received a bill of $98. I wondered why am i receiving this bill now. When i called them, they told me my insurance doesn't cover anything. I got confused, Why my insurance was covering $98 in January and suddenly after two months it's not covering. I called them multiple times and asked them take your package return, And then they are telling me Return window is just 30 days. So how they are scamming people is, 1. first they will call you ensure you, it will cost amount. 2. And wait for return window pass by. 3. After that they will send you invoice which you eventually have to Pay. Now i received a letter that threatening it to send to Attorney or collection agency.

This place is great for medical supplies. I was released from the hospital today and needed a new…read morenebulizer and accessories. The place is clean and neatly organized. The staff is extra friendly and welcoming. The associate, Linda, who came to help me was with someone when I arrived. She greeted me and told me someone would be with me shortly. Once she was finished, she took my prescription for my supplies and my insurance information. She was excellent in explaining my insurance copays and the knowledge of the product I was there for. An older couple came in looking for a product the didn't carry and the associate pointed them in the direction of a store that would carry it. Overall, the people there are phenomenal and extra helpful. Highly recommended for all your medical supply needs!

This company is the most uncaring company not 6 hours after my husband died they were here to get…read morethe equipment no sorry for your loss just caring out the stull about breaking my door. So heartless, Don't use this place.

Visiting from out of town. I called because I was having some issues with my equipment…read more With absolutely nothing to gain out of helping me, Karen took over 30 min trying to resolve my problem. She was terrific all around. Gave me a lot of reassurance even though we couldn't resolve the issue (the device was ultimately returned as defective).

From the owner: When you are looking for home medical equipment in Connellsville, PA, you should turn to Tom &…read moreJerry's Home Medical Service. Our family owns and operates the business. We strive to provide the highest quality of care to our patients and their families throughout our service area. We do that by focusing on our patients' rights, wishes, and preferences being foremost in our minds. Our compassionate staff is happy to help make your life better. We offer patient education, medical equipment, and 24/7 emergency services on respiratory and oxygen equipment.

Avoid! Short version: a meeting with this co. was scheduled for me while in rehab at UPMC hospital…read more I did not ask to see them nor ask for a meeting. But I was told it was part of rehab. Laurel offered low cost options to buy parts and accessories for power wheelchairs, and I just found out I would be in one full-time. I ended up buying a few parts including a high-end seat cushion that works using pockets of air. These can run up to $400, and they said they had a floor model, or a demo that would only cost me $200. Turns out this cushion was faulty on arrival. I had to send it back to them and they tested it and also found it faulty, but refused to return my money or send me a new one. They said they would either patch it and send it to me. Or split the difference and give me $100 and not send anything, not even the patched version. I had no luck trying to recover any money from them, and to this day they are still holding $200 of my money in theft. On top of this they were very rude and argumentative, and seem to want to escalate the situation far beyond what was necessary. Another shameful example of taking advantage of disabled people who they assume are a docile and easily manipulated client. Long Version: I purchased four items from Laurel medical while I was in the hospital. The company was introduced to me as part of my physical therapy in rehab. They are presented as an official arm of Mercy Hospital who can help with one's wheelchair. As I was going to be in a motorized wheelchair full-time. The dispute happened with a Roho 20 x 18 High profile cushion. Essentially a seat cushion that's filled with air. They asked me if I wanted a used one and I said no. They said they had floor models and demo models which were perfectly fine, and half the cost of a new one. So I agreed, and was charged $200. When the cushion came it did not hold air. It deflated, and therefore did not work. When I contacted them they said I would need to send it back to them so they could test it. So I sent it back at my expense. After waiting several days I contacted them and they said that they tested it, and it was indeed faulty. They said they were going to try to patch it and send it back to me. I told him I did not want a patched cushio yeah do you need anything they are cheddar cinnamon cheddar I don't know beans call me cool beans beans lumos rent rent no I don't understand wi-Fi I retaliation days later supposed to pay 800 24 $200 $200 cancel thank you apartment landlord money passes postpone a payment on credit cards how are you feeling how much were you supposed to pay dollars payment Dollar dollar paper I'll financing I'll pay September 30 mom thank you very much social media Best place magically worst thing you've ever seen in your life it is the lowest rent thing I've seen this is facial hair and his wife doesn't Secret life I don't know not paying 15th October 25 sorry to hear you're going through show me some good thing at a time just let me know when you're ready to do this please let me know you got this message I'm gonna order you to pay the $2496 prejudgment insurance violation violate shining behalf quiet when we cook up our couch Thailand muscle Bangkokn - that's not what I paid for. They told me that that's too bad, "you take your chances when you buy something used." I complained again and they said the owner was willing to split the difference with me, and refund $100, and would NOT send the patched cushion with that refund. Again I declined asking what am I getting for my $100? I have no cushion. And they said take it or leave it. On top of this they were very rude and argumentative, and seem to want to escalate the situation far beyond what was necessary. So my complaint is first that they have stolen $200 of my money. Second that they are misrepresented as an arm of mercy Hospital when in fact they are just a private company. Yay

My husband was measured for his electric wheelchair in May of 2025. He received it in July 2025,…read moreeven though he was supposed to have it before leaving the hospital. Since then, every time we have a problem with his chair needing a repair or anything to help make him more comfortable while using the chair the company does not order the part. I had a person to my house to look at the chair (March 2026), left claiming the part order would be submitted to the insurance company, and still don't have it (May 27, 2026). I have made many calls and get the same reply that I will get a call back that day. I called my insurance company today and was told nothing was submitted. This company is the worst when it comes to assisting disabled individuals.

Their phone customer service is the worst but the retail store staff are some of the most amazing…read morepeople. They are very friendly, helpful, and spend a lot of time with their customers. Sometimes the store is packed and you have to wait but it is worth the wait. Very professional besides their phone customer service. Not sure if they outsource or just hire rude people for the phones.

i'd give a negative rating if I could. Horrible rude customer service. The company is greedy &…read moretries to double dip the insurance and your credit card on file. They only care about making profit No concern for the sick people who need their supplies to recover or heaven bid need them for survival or comfort measures.

A wonderful medical equipment supply business. Always helpful and knowledgeable every time I…read morecalled for help. Would and have recommended this company many times.

From the owner: PaO2 is a respiratory focused medical equipment company providing oxygen therapy, CPAP and BiPAP…read moretherapy for sleep disorders, as well as nebulizers for home breathing treatments. PaO2 also provides hospital beds, wheelchairs, walkers and bedside commodes as well as many other home medical equipment products. Please remember the choice is yours when choosing a home medical equipment company. Ask for PaO2 to be your home care provider.

ABSOLUTELY DO NOT USE THIS FACILITY! They submitted incorrect paperwork to my insurance company…read moreBlue Cross Blue Shield and when BCBS first mailed them a letter asking them to resubmit the form with the correct information, and then ended up calling them directly, Westbrook Medical Supply refused to resubmit the form. They said I returned the scooter before the month was up, and that was their reason! That is a pure BS reason!!! They charged my charge card for the entire month rental of the equipment, and BCBS would have paid it in full to them, but they didn't want to be bothered. What the heck does it matter if I returned the equipment a week early? They were charging the same either way. BCBS spoke with the same girl that I had to deal with when I went to their office to rent the scooter, and she acted like I was totally bothering her to ask questions about anything! Pure laziness! I guess they thought since they charged my charge card already then why should they bother making the effort to resubmit the claim!!!!!!!!! Total BS! ABSOLUTELY DO NOT USE THIS FACILITY!

Woman in charge was not helpful. She was preoccupied with her desktop. She only knew her product…read moreline and was painfully ignorant of what's available in the market.