I had to help a relative upgrade their equipment. Since that relative was with another company before, the representatives I worked with didn't seem to realize that my relative was renewing their machine rather than starting off on their very first one ever. Initially, it was going to be a monthly rental where the deductible would have to come into play first, and the machine could not be purchased and reimbursed directly all at once first. However, under this particular insurance plan, it turns out there is a clause or so stating that future machines are covered. There is probably verbiage regarding the idea that my relative has to be continually and reasonably compliant with the machine he/she started with.
Some companies would not do enough due diligence to fix or monitor these kind of errors. I suspect the company my relative was with prior would've overlooked this even though they were the ones who awarded my relative their first machine. I am grateful to have this company to help my family out. read more