I brought my Heritage H-575 guitar to get it set up because it was a pain to play and I rarely…read moreplayed it. The back story is that the guitar was leaned on a swivel chair and it fell over breaking the head stock. So I sent it back to Heritage and they replaced the neck keeping my tree of life inlay on an ebony finger board in tact. Since it was returned, it played horribly. The high E string kept falling off and the action was high and I rarely played it. So I brought it over the Players hoping a set up was all I needed but was prepared for the worst. Well, Mike looked at it and said it needed a new nut and fret job. The fret job would be difficult with the inlay on an ebony board and that it may not be perfect but would still play great. I appreciated the upfront honesty. I told them to go ahead with the job. A week or so later I got the call to pick it up and I was blown away. They did a super-fantastic job and pointed out one "blemish" around the 16th fret. I would never had noticed if it wasn't pointed out as it was minuscule. The guitar plays great now and I pick it up more often than my other guitars. Also, during my visit, we talked about humidity and another guitar related stuff. Mike had great advice and I followed it. This is a stand-up shop and all the staff there were great as well as other customers that came into the store. I'd rate them higher if I could.

You didn't just lose a customer. You bought this review…read more I was a good customer. When I brought in my Number Two Stratocaster, I told Mike that there was a little buzzing at a couple places. I thought the truss rod needed a slight adjustment, nothing more. But Mike disagreed and said the guitar needed fret work. When I got the guitar back, it was fretting out, a problem that didn't exist before Jerry had aggressively removed material from the frets. Jerry admitted that he had done so, and apologized profusely over the phone, and told me to bring the instrument back. When I returned with the guitar, instead of being treated well, Jerry was quite elevated, aggravated and got loud. As though he was speaking to someone whom he might bully, instead of someone who has been playing guitar for 60 years, he ineptly attempted to prove he'd done nothing wrong, when he should have offered to do whatever it would take to make it right. That's what a gentleman and good business person would do. I do not care how long Mike says he's been in business. That is not the point. Jerry plugged in the guitar to a Line 6 amp with all the effects going, and hit the guitar hard to prove it was really okay. I know better, and showed him how the guitar was fretting out, and now it wouldn't even sustain a single plucked note at the tenth fret. Then, Jerry added insult to injury. He said these "deeply radiused" fretboards always fret out when you stretch the strings. NOT TRUE. I have owned many 9.5 inch radiused Stratocasters and NOT ONE of them ever had that issue... EVER. Then, Jerry got angrier, pulled the plug on the amp, and told me he was refunding my money. Here's the kicker: I brought the guitar downtown to a reputable shop and guess what? They made some adjustments, filed the nut slots a little, checked the action and intonation, AND adjusted the truss rod! That's exactly where I thought the problem was. No one can put back the fret material Jerry filed off. It probably took a year of life off my frets, which means an expensive fret job is that much sooner. But the guys at Players Guitars were wrong with their work... and wrong with their bad treatment. There are much better options than Players, but their name should warn you. Their work is hit or miss. And when they miss, don't be surprised if they try to play you. If you love your instrument and deserve respect, go elsewhere...

Had a great time. I came here 2016 on a Saturday morning. As a beginner, this was my first chance…read moreto try a variety of accordion brands and see what sound I liked. There were about 50+ on the shelves. One friendly, helpful lady stood at the counter to give me prices out of her book (the accordions didn't have tags) and another lady asked me about my musical interests and budget constraints to suggest different ones I should try out. Two master technicians fixed two broken reeds on my old accordion for $30. They also offered to help me sell my brand-new $3000 chromatic accordion on consignment for a 25% cut. Ouch, but oh well. I did have a different experience the other time I came here on a Tuesday afternoon in '08. The door was locked and I (a farm kid) didn't think of getting buzzed in (the "buzzer" is silent by the way). The cranky old lady sitting at the cash register kept gesturing me to come in, and I kept gesturing that it was locked, till she finally screamed loud enough for me to hear: "OPEN THE F***ING DOOR!!!" After that pleasant introduction, I had an awkward, brief run through the place looking for a chromatic accordion, which they didn't have, so I left. Glad to see things are more pleasant these days :)

Renee was fantastic! I took in my dad's 80+ year old accordion to see if it was worth…read morefixing......Renee took it all apart and gave it a quick cleaning. At 80+ years old it had some issues that weren't going to be cheap to fix and she recommended not spending the money even though it was my dads! She did all this while we watched and talked and then despite repeated tries she wouldn't take any money for the time she spent working on it. I was amazed by her knowledge and skill at disassembling and reassembling the accordion......you don't find craftspersons like that anymore! I would give her a 10 but the scale only goes to 5!

I took drum lessons here for about 6 years and I miss it all the time. I would recommend this…read moreplace to anyone who wants to learn how to play music. They make it so comfortable to learn and play and they are open minded to what you want to learn. I took lessons briefly at a different place and the teacher wanted to teach me Disney songs probably because I was a girl, when i really wanted to learn Rock and Roll!!!! I started at the music school and could immediately tell i was in the right place, they let me play what i wanted and I learned so much. They are very reasonably priced and have flexible times for lessons. I know a ton of kids who have also had positive experiences. I love the music school!

I HIGHLY recommend the Music School to anybody interested in taking music lessons. All of the guys…read morereally know their music. Good atmosphere, great people, definitely worth the money.

Evolution Music in Orland Park, (as well as the other shops), are THE BEST AROUND! I have been…read moregoing there for years. Mitch and the staff are EXCEPTIONAL and the gear they carry are top notch at VERY fair prices. The really cool thing is that you can walk in and practically find whatever you might be looking for and even some surprising gear, and if not one of the knowledgeable staff members will be happy to help you. Consider taking your hard earned money to any Evolution Music shop in the Chicagoland area and you won't be disappointed. Super cool shop with a super cool vibe!

In May 2024, I brought my silver flute to Evolution Music to be sold through their consignment…read moreprogram. Jon Teeter, the staff member assisting me at the time, took the instrument for sale. Since then, I haven't received any communication--it's now nearly a year later. I've sent multiple follow-up emails over the past several months with no response. Today, I decided to call in hopes of finally getting an update. Instead, I was routed to a virtual assistant that was so lifelike, I initially thought I was speaking to an actual person. No one from the store has returned my call. I left my flute with this business a year ago, followed up twice via email, and now I've been left in the dark yet again. This level of unresponsiveness is completely unprofessional. What happened to real customer service? It's incredibly disappointing. Companies like this only seem to respond when public complaints surface--which is telling. Shame on Evolution Music.

the very best guitar shop I have ever dealt with ! and I've been around and had many other places…read moreto compare to. Paul and his people are superb. I couldn't be happier. honest people with fair prices and perfect service. you can't say more than that. Susan from Prescott Az

If you are looking for a Taylor or Martin guitar, you will not need to shop anywhere else! The…read moreprices are comparable to other shops, and the guitar selection is optimal! What stands out is the customer service. You will not find better assistance than what the Tobias gentlemen will give you here! You are never pressured to buy anything. It's quite the opposite, they help you find out which guitar is a fit for you! I stopped here to help a friend choose a guitar, and I ended up going home with a Tobias exclusive Taylor American Dream! There is a nice selection of Martin's here as well, but the Taylor room feels like you are in Valhalla! If you like Taylor guitars, you will not be able to resist trying out a guitar in this room! If you are just shopping and are new to guitars, stop in. Mr Tobias will be more than happy to answer anything you throw at him! The assistant, Taylor, is very friendly and can help as well! I highly recommend stopping in on your guitar journey!

This place is top notch! The people who work there are great. The instructors are great. The value…read morefor the money is great. My son took guitar lessons there and was able to participate in his school talent show after just a couple of months. Alejandro was beyond accomodating and flexible. Super friendly. I highly recommend this business.

Excellent place for lessons! Very nice instructors. Great place for all your music education needs.read more

Wonderful piano teacher! She taught me everything I know. She always had me well prepared and…read moreconfident for each piano recital I participated in!

I was scammed on Craigslist and got a shoddy cello! What's a girl to do???…read more Thank goodness for Paul -- he repaired my cello the same day I brought it in! He also gave me a great lesson in cello anatomy (I'm a newbie and kind of clueless about such things). He was very friendly and knowledgeable and I felt very comfortable in his studio. My cheap cello sounds infinitely better now that Paul worked his magic on it! He was recommended to me by the Old Town School of Folk Music. He does construction, sales, rentals, and repairs for violas, violins, cellos and double basses. Also, much thanks to the bike shop downstairs who were so sweet to babysit my cello for me until Paul was back to accept it!

The best instrument shop in this country. Paul is a such high class professional and such a…read morewonderful human. You made my stay in the US even greater experience. Thank you for everything Paul!!!!!!!!!! Wiktoria