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Palos Hills, IL

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Hidden Music

4.8 (26 reviews)
Closed • 3:00 pm - 6:00 PM

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2 days ago

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1 year ago

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10 months ago

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1 year ago

Great place. The best place to have work done on your guitars hands down. , Have nice equipment.

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1 year ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

Takes care if business fast and fair! Great place to listen to stories from musicians.

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4 years ago

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5 years ago

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4 years ago

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7 years ago

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4 years ago

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11 years ago

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10 years ago

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8 years ago

John did a great job on the setup for my Guild. He found an issue and handled completely. Fast and informative. I'll be back!

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9 years ago

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6 years ago

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12 years ago

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12 years ago

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17 years ago

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8 years ago

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11 years ago

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10 years ago

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Review Highlights - Hidden Music

“Soccer moms bring their kids guitars in and John has all sorts of friendly advice for the beginning players.”

Mentioned in 17 reviews

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Player's Guitars

Player's Guitars

4.5(40 reviews)
1.5 mi

I brought my Heritage H-575 guitar to get it set up because it was a pain to play and I rarely…read moreplayed it. The back story is that the guitar was leaned on a swivel chair and it fell over breaking the head stock. So I sent it back to Heritage and they replaced the neck keeping my tree of life inlay on an ebony finger board in tact. Since it was returned, it played horribly. The high E string kept falling off and the action was high and I rarely played it. So I brought it over the Players hoping a set up was all I needed but was prepared for the worst. Well, Mike looked at it and said it needed a new nut and fret job. The fret job would be difficult with the inlay on an ebony board and that it may not be perfect but would still play great. I appreciated the upfront honesty. I told them to go ahead with the job. A week or so later I got the call to pick it up and I was blown away. They did a super-fantastic job and pointed out one "blemish" around the 16th fret. I would never had noticed if it wasn't pointed out as it was minuscule. The guitar plays great now and I pick it up more often than my other guitars. Also, during my visit, we talked about humidity and another guitar related stuff. Mike had great advice and I followed it. This is a stand-up shop and all the staff there were great as well as other customers that came into the store. I'd rate them higher if I could.

You didn't just lose a customer. You bought this review…read more I was a good customer. When I brought in my Number Two Stratocaster, I told Mike that there was a little buzzing at a couple places. I thought the truss rod needed a slight adjustment, nothing more. But Mike disagreed and said the guitar needed fret work. When I got the guitar back, it was fretting out, a problem that didn't exist before Jerry had aggressively removed material from the frets. Jerry admitted that he had done so, and apologized profusely over the phone, and told me to bring the instrument back. When I returned with the guitar, instead of being treated well, Jerry was quite elevated, aggravated and got loud. As though he was speaking to someone whom he might bully, instead of someone who has been playing guitar for 60 years, he ineptly attempted to prove he'd done nothing wrong, when he should have offered to do whatever it would take to make it right. That's what a gentleman and good business person would do. I do not care how long Mike says he's been in business. That is not the point. Jerry plugged in the guitar to a Line 6 amp with all the effects going, and hit the guitar hard to prove it was really okay. I know better, and showed him how the guitar was fretting out, and now it wouldn't even sustain a single plucked note at the tenth fret. Then, Jerry added insult to injury. He said these "deeply radiused" fretboards always fret out when you stretch the strings. NOT TRUE. I have owned many 9.5 inch radiused Stratocasters and NOT ONE of them ever had that issue... EVER. Then, Jerry got angrier, pulled the plug on the amp, and told me he was refunding my money. Here's the kicker: I brought the guitar downtown to a reputable shop and guess what? They made some adjustments, filed the nut slots a little, checked the action and intonation, AND adjusted the truss rod! That's exactly where I thought the problem was. No one can put back the fret material Jerry filed off. It probably took a year of life off my frets, which means an expensive fret job is that much sooner. But the guys at Players Guitars were wrong with their work... and wrong with their bad treatment. There are much better options than Players, but their name should warn you. Their work is hit or miss. And when they miss, don't be surprised if they try to play you. If you love your instrument and deserve respect, go elsewhere...

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Player's Guitars
Player's Guitars - File marks.

File marks.

Player's Guitars

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Evolution Music

Evolution Music

3.1(21 reviews)
7.1 mi
•$$

In May 2024, I brought my silver flute to Evolution Music to be sold through their consignment…read moreprogram. Jon Teeter, the staff member assisting me at the time, took the instrument for sale. Since then, I haven't received any communication--it's now nearly a year later. I've sent multiple follow-up emails over the past several months with no response. Today, I decided to call in hopes of finally getting an update. Instead, I was routed to a virtual assistant that was so lifelike, I initially thought I was speaking to an actual person. No one from the store has returned my call. I left my flute with this business a year ago, followed up twice via email, and now I've been left in the dark yet again. This level of unresponsiveness is completely unprofessional. What happened to real customer service? It's incredibly disappointing. Companies like this only seem to respond when public complaints surface--which is telling. Shame on Evolution Music.

Has this place gone out of business? I ordered something online (music stand cup holder) more than…read more3 weeks ago. Never received any notifications about its status (order acknowledgement said I would be notified). Their online help chat was unresponsive. Sent an email, got no response. Tried calling and got a robo-voice and a full mailbox.

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Evolution Music - Tested a USA Fender tuned by a strobe, via a Voxac30! Will return for value and service.

Tested a USA Fender tuned by a strobe, via a Voxac30! Will return for value and service.

Evolution Music - Cool American Made and Vintage Guitars!

Cool American Made and Vintage Guitars!

Evolution Music - Tons of cymbals!

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Tons of cymbals!

Hidden Music - musicalinstrumentsandteachers - Updated October 2026

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