049/2024 My favorite to go to Ross location here at the Renaissance in Rialto! Friendly Loss Prevention Staff as the greeter is always welcoming ! Well stocked and fashionably organized! Good selections and affordable prices .. Tuesdays are still senior discount day for a 10% off purchases!!! read more

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This has to be one of the worst Ross locations I've been to. I used to live in LA and have shopped at plenty of other Ross locations, but this one feels extremely cramped and claustrophobic. Everything is packed so tightly together that there's barely enough room to push a shopping cart comfortably. Clothes were all over the floor, and the shoe section was a complete mess. Sizes were mixed up everywhere, and it didn't look like anyone was keeping the area organized. The clothing racks were probably the most frustrating part. Tops and shirts are hung on both an upper and lower rack. Going through the upper rack actually starts hurting your hand because of how awkwardly high and packed it is. The bottom rack is dark and so low that you have to keep bending down just to see what they have. Shopping here honestly feels more like work than shopping. After struggling through just one section, I gave up and left. This location definitely needs better organization, more space between racks, and more attention from staff to keep merchandise off the floor and where it belongs. read more

So I havent been to Ross on years, like double digit years years I would always hear people talk about what bargains and good finds they get from Ross. When I tell yall I found some good stuff, I really found some good stuff. With my new move, I need to buy new items, but on a frugal budget, yet still be quality. I got a lot of what I needed, but still have ways to go. I for sure need to get back to Ross. read more

Ross Dress for Less - Louis art for somewhere in my place - Women's Clothing Near Me - Rialto, California

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The store hours are wrong on Google. It says they open at 8:30am, they do not, they open at 9:00am! Not one person bothered to greet me, including the cashier or security, which is customary at Ross stores. Instead, when checking out, some lady was yelling at people to use the self check-out when there was hardly any line. There were also giant carts of stuff in the way, making it impossible to go down several aisles. I won't be returning. read more

Ross Dress for Less offers the best bargains on the latest trends in clothing, shoes, and color, read more

Ross Dress for Less - Car Steering Wheels Cover. - Women's Clothing Near Me - Rialto, California

Giving 5 starts because of you Lupe!! Thank you for the great customer service you provided today! Pretty impressed because usually only the securities say hi hahaha! Anyway... much appreciated! Keep being friendly! read more

Ross Dress for Less - Women's Clothing Near Me - Rialto, California

This Ross is brand new :) nice clean and full of goodies. Spacious and tidy and carry's most of the things you see in other Ross locations. This Ross does have a good selection for young men's wear. Great prices and friendly staff. Now do expect during the Xmas season to wait in a line from He**! Happy shopping :) read more

Ross Dress for Less - Kate spade - Women's Clothing Near Me - Rialto, California

Here at ross so far an hour wait. The line warps around the inside of the store. The manager asked us to move the line around but didn't open more cashiers. They do have employees doing other work . Stay away if you can. Horrible service. read more

Ross Dress for Less - After a half hour wait. - Women's Clothing Near Me - Rialto, California

Love to shop at the night when there's not many people here. I love the selection at Ross. Not all stores carry the exact same items so it's nice to see what I can find. They have name brand items for less, but you need to browse through to find the gems. Employees are friendly and fast with their service. read more

I will give a one star review for this store for major reason. When shopping here and are in need to use the bathrooms, loss prevention agents and or associates will tell you their bathrooms are broken no matter what pressing need you may encounter. This is on a daily basis and everyone is being encouraged to go to Burlington store next door. Shout out to our Renaissance Rialto location. Its very unethical for Ross to run a business and fail to provide bathrooms for its customers simoly because they dont want to deal with cleaning them after. Gross store. I think the City of Rialto should find fault with this store. read more

Don't go on Tuesday , simply horrible, line to pay can stretch back to home goods. Had it not been for the fact that I didn't want to risk going to another store and not finding the same item I would NOT have stood in line for 30 minutes. Aisles are tight, shoes are not in order of sizes, not nearly enough cashiers on Senior Tuesday. Only good thing is the value. read more

This was my second visit to this location. I am primarily shop at the North Fontana location. This rice rice had a great selection of purses and clothes. However the racks of dresses were pushed so close together that you could barely work through. Which is why I gave them three stars. read more

Ross Dress for Less - Staff - Women's Clothing Near Me - Rialto, California

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Horrible place! It's always a mess when you come in and everything is a disaster. Worse and dirtiest Ross I've ever been in. One person only at cashier and one in returns. The middle isles are a law suit waiting to happen. I see people tripping and suing the store. read more

Ross Dress for Less - Dirty shelves! Have not been cleaned in idk how long. Makes Rialto look bad. - Women's Clothing Near Me - Rialto, California

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If I could give this place a 0, I would. This place is a big mess. Almost all items are misplaced. It's almost as if the employees have given up. This place is a dump. read more

Not impressed with Gran opening Everything is the same Nothing new .. Nothing different Not a big deal ... I guess it depends the area u are in I get it ... I was disappointed on what I thought were. Management just standing around No people skills no smile They had a disgusting look in there face... Good luck ... Lol I get it it's not Beverly Hills But staff should have better customer Skills... read more

Great customer service just when in today with my beautiful daughters and a gorgeous women with some beautiful eyes help me in the front, she was so sweet wish I should have got her number. Hope she see this and she find me Instagram @ mrvic_m_quezada_ read more

Don't come here unless you have an hour alone to wait in line. It's Saturday afternoon with a line that's across the store with only 2 cashiers.... WTF who does their schedule?! Who ever it is must be wanting a bonus to save the store hours but in the process is losing customers. There were several people who complained and asked for them to open another line but they said no one was available. I don't blame the cashiers, it's the idiot who schedules 2 cashiers on a Saturday afternoon. read more

I've visited this location twice within a week. Both times they had long lines and only 2 cashiers. If this is the norm for this location then they need to see the need for more employees. Im new to the area and I am not used to a Ross being run like this. The cashiers were friendly both times but the company has to realize this puts a strain on employees as well as customers to have to wait so long. read more

If I could give zero stars I would. The store was clean but the customer service was horrible the lines were ridiculous and when I went to complain to the store manager amber she dismissed me like a five year old the check out line was backed up all the way to the juniors section with only two cash registers open I will not be returning to this store and I will tell my friends and family to go to the one on summit read more

The absolute worst customer experience at this store, the manager Lisa Is completely unprofessional and should be reprimanded for her lack of empathy and unprofessionalism. I have worked in the customer service industry for 15 years and have always taken the time to listen to the customer, even if they are not correct. These managers need to go through some serious training if you want to keep customers coming in, I really hope that someone in an upper management position for Ross reads the reviews and makes some changes here. Clearly the common denominator is your rude, unprofessional management staff. Change it or lose business, what a shame that none of the reviews have anything good to say about the staff, especially since this is a brand new location! read more

I've shopped this Ross twice now. First know that this is a brand new store in meaning that the entire shopping center it's in is new. In fact the shopping center is still being developed. The first time I went to shop was about a week after it's grand opening. Sadly as I entered and moved about the store it felt like I was in an old Ross. The place was a mess and unorganized. I was completely disappointed. When I had made a comment about it, I was told that they didn't expect the grand opening outcome and was overwhelmed and still trying to recover. Ok, i'll give them that. Well it's been several weeks now and I decided to run in for one thing I needed. Again, I was disappointed. I stood in line for probably 20-25 minutes. There was only 1 cashier who had no business trying to handle the volume of business the store was doing because she clearly lacked any sense of urgency. She seemed to not give a care that the line was backed up half way into the back of the store. There was also one cashier at the refund desk who was quicker at what she was doing however had to assist those in line with their returns or exchange vs. the line for those to pay. Customers did begin to complain and a manager finally came up, but really did nothing. The customer behind began to ask a question about why it took so long for help to arrive and I couldn't believe what I was hearing. It was as if she was trying to train the customer in what to do. I had to step in and tell the manager that she had no business telling the customer the reply she gave and that she should be telling her cashiers the information instead. She just looked at me like a deer in headlights. Dumbfounded. So I most likely wont be supporting Ross any longer with my business. Burlington coat factory is just a couple doors down with the same merchandise but bigger store and better customer service. Sorry Ross but your higher ups clearly are more interested in lining their pockets for the moment vs. investing in a little more payroll to ensure the longevity of the bigger picture. read more

Went in early on Saturday morning to pick up a couple gifts for a birthday party that evening and then some. Once we were ready to check out, the line had grown quite long and there were only two registers open. A lot of the other guests were visibly upset,but I work retail so I get the struggle of ringing up customers when there's a long line and being short staffed. Don't blame the cashiers!! I promise you, we didn't choose to be by ourselves at the register. Anyways, the line moved quite efficiently and both associates kept it cordial even under all that stress. Kudos to them, but as a whole I feel the store needs to be much more organized. Overall, I'd say 5 stars for the cashiers and 3 stars for this Ross. read more

Lines are always long. There is normally one cashier which is most of the time a manager. Some associates act as if they do not want to work. I think they let go of the holiday help too soon. Store is rarely stocked when I go. read more

If I could give a negative star review I would. Customer service is non-existent. The aisles are so messy you can barely get through them. I had to pick things up that were sliding off of shelves so I could get my basket through. One customer commented to me that she wanted to see the price on an item but there was so many other items surrounding it she was unable to get to it. Of course there was no customer service around to help her because it simply does not exist in this location. The check out takes 45 minutes to an hour because there are two people manning the registers. Again, I will not call them customer service because there is NONE. I will drive from Rialto to La Verne to shop at a Ross from now on. The travel time will equal the time I would have stood in line to check out anyway. read more

The worst customer service ever, One of the cash register ladies with colorful hair was absolutely rude to a Hispanic male before attending me and once again she was very rude to me also. This Ross should be the last resort for anybody! If I could give Zero stars I would!! read more

They didn't wanted to do a return I have lost the receipt but I show them my online statement the manager was rude didn't wanted to look for a copy of the receipt I show then the time and date and then he just wanted to give me 25 dollars towards my exchange when I paid $39.99 I just left the defected bag there keep$40 Ross don't care about there customer not shopping no more in that store read more

Great selection of clothes, however management staff is unprofessional (Lisa specifically). I asked to speak to a manager and instead of speaking to me directly, she wanted to speak to me through the store associates. Purchased an item on the 17th of Oct and unfortunately the item was too small, so I went to to try and exchange on Nov 17th ( I have been extremely busy with being in and out if town because of work and vacation in between. ) The size needed wasn't available so I tried to return the item. I was told I could ONLY receive store credit. According to the Manager on duty Lisa at the time, she advised her associates there was no way to override and to contact customer service. The receipt says "within" 30 days and that because I was in in the 30th day, I was late. That conversation was done unprofessionally in front of me over the phone. I thought that to be extremely odd, given my background in retail management. I happened to call another ROSS right after to confirm what I was told. I spoke with another manager who was extremely helpful in giving me insight to the return policy. According to that manager, I was assured I should have no problem in getting my cash back after explaining the story; it was offered to be returned at their location, but that is 35 minutes opposite of me. I should not have to drive 35 minutes to return an item that I should have been able to return 5 minutes from me. I called back to speak with Lisa and she explained that she could do it but "will not" because although today was the 17th, its 31 days. REALLY?! I have the receipt, tags, unused, unworn and want to be anal on that small technicality?! Needless to say, I will not be shopping at this ROSS anymore. Such a shame... read more

It's been about a month since I last shopped here. I stop shopping here when I noticed the "two people" I believe are security at the door....pick and choose who they want to greet! Coming into the store. I spend my hard earned money here and I deserve to be treated with respect. read more

Wow, 3:30 on a Friday, 40 people waiting in line, only 2 cashiers and the cashier area is an awful mess. So much for a new location, I'm going to Marshall's, so much better! read more

Long lines and employees doesn't seem to care. I don't see any managers that can tolerate this kind of customer service. I see employees moving around doing something but ignoring the long lines. read more

I came here to do some Christmas shopping for toys. I found a big amount of toys to choose from and the store was very clean. The associates I did see asked how I was doing as well. I really loved how the toys were a lot cheaper than Burlington and there was a great selection of actually name brand toys at good prices. read more

Something off about this Ross. I mind as well go to Macy's or Target. Long lines and limited selection of items.

The selection in Ross is excellent, a lot of nice, cheap clothes. I'm rating this specific Ross so low because of a customer service issue. Trying on clothes was like being in school again with that teacher you hate. The changing room assistant was intently watching us at all times and had a rude, suspicious attitude. When coming out of the changing room to show my partner what I tried on she spun around and accusingly looked at us as if we were stealing. She proceeded to follow us to the front of the store after we had finished up and left the changing room area. read more