I had a really unpleasant experience at self-checkout today. My items weren't scanning, so I pressed the help button. After several minutes, security came over to assist, but then a red-haired employee came up and, instead of calmly showing him how to fix the issue, she loudly told him he was doing it wrong and sent him back to his post. She then rushed through my checkout, was noticeably rude, and walked away without helping me remove my security tags. By that point, my group was already outside, and I was the first one at the registers.. yet I was told I'd have to get back in line just to have the tags removed. Overall, she was unprofessional, dismissive, and lacked basic customer service skills. If you shop here, be aware.. I wouldn't want anyone else to have this kind of experience. read more

Terrible and chaotic This Ross is messy, tons and tons of people in and out. I counted 5 loss prevention officers in tac vests. Seriously!?!? we walked in and walked right out. My family and I wanted nothing to do with that chaos. read more

Sometimes you just needs to go into Ross and just get them for all their white linen. That's just exactly what I did. I just came from Macy's home store where I almost bought a shower rug for $100 . I thought about it for a second and felt like this is not the time for this . I needed some bathroom rugs for two bathrooms and like 16 white towels in all the sizes. I even found a nice quilted throw for the foot of the bed. All for the lovely price of $244 that's a win.! So the towels aren't gonna say hotel collection like I originally wanted .They are going to dry me though . Five stars read more

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The employees are very friendly, like really friendly. And you can't go wrong. There's a good selection of clothing and makeup and if you just talk to the employees there, they'll hook you up with whatever you need read more

The store is organized and clean good customer service I do recommend Ross dress for less

Make sure you guys bring your own bags when you guys are shopping or be willing to pay 20 cents for a bag that rips so easily. I had a lady that was bagging my items and the bag ripped if I wanted another bag I had to pay another 10 cents. Ridiculous read more

If I could give it zero stars I would. It was empty which is to be expected from a Ross so close to a holiday but that didn't upset me. What upset me was the terrible behavior of the staff. I was browsing through the aisles when I hear one of the security guards speaking over their earpiece saying "I bet you she'll be one of those customers that go all the way through the checkout and her card will decline" and then proceed to laugh. I shouldn't have to hear that as someone that is going to give this establishment money. It was gross and something that should've been kept in the back. Will never shop here again and tell everyone else not to either if this is how they talk about people who shop there. read more

Ross Dress for less is great place to clothes,shoe, house hold items and many more. The prices are very affordable depends on the high name items there also have affordable items. When I shop at any Ross from different locations I can't find any of my size there's time I found some clothes. read more

came into the store with every intention of shopping and making a purchase, well before your posted closing time of 11 PM. Despite this, I was abruptly told to leave at 10 PM, even though the store was still open. I had a cart full of items, totaling over $300, and was ready to pay when I was approached and treated extremely rudely. Your behavior was unprofessional, disrespectful, and completely uncalled for. Taking my cart, refusing to let me finish shopping, and speaking to me in a dismissive tone showed a total lack of customer service and basic human decency. If the store closes at 11, customers should be allowed to shop until then -- not forced out an hour early just because someone wants to leave early. The way I was treated--especially by an older woman wearing glasses--was unacceptable, and I will not be returning to this store because of it. I hope this message serves as a wake-up call about how you treat paying customers. If you're not willing to do your job respectfully and within the scheduled hours, maybe you shouldn't be working in customer service at all. read more

Horrible wait to return!! Only one cashier and about 20 people in line waiting. This is a busy store even in the mornings. Why wouldn't there be more cashiers. Not the first time it's like this. read more

Is there a vault or Titanic Diamond necklace on display?? Because the security and cashiers sure act like it. I love ROSS, but purchasing from this location is the worst experience. You're immediately stopped at the entrance by security and have to wait in line twice, once to make the purchase and the second is for them to scan your receipt and items again. Definitely avoid purchasing from here. There's plenty more Ross stores that don't make you feel like you're being held hostage. read more

I had the worse customer service with manager Carmen at the Downey , California location. The loss prevention didn't bag my stuff. I noticed till I was home. She said they found one item and not the other I would get a refund. I return and she screams at me!!! In front of others telling me to move and they had to check cameras I said that's fine. She is extremely rude. The guy forget to bag my stuff after I paid. Carmen was also being rude to the loss prevention guy. Something needs to be done about her attitude. She has no right to scream at me for their mistake! The way she behaves I don't understand how she is "manager " again Carmen from Downey location is RUDE read more

Ross Dress for Less - Worse rude "manager " Carmen - Department Stores Near Me - Downey, California

Some of the staff is doing the most. I get it people steal, but dude I purchased two baby clothing items and needed the tags removed. I had 3 bags of stuff and the girl asked for my receipt then claimed I didn't scan what I could have sworn I scanned. Then she proceeded to ask me to look in my bags and for the other receipts. She made me feel dumb and like I was trying to do something I wasn't. Girl with the the rose tattoo on her hand couldn't even stay in the front when I arrived to get my money back. I had a new receipt with the repurchase and the receipt for the already purchased item. She took like 15 mins trying to do her job and still managed to do it wrong and had an off putting attitude. A girl even came up to ask her if she needed help and she ignored her coworker. She should have got the help bc she can't even do her job right and was too busy accusing me of trying to get free stuff. If I wanted to steal I wouldn't steal from a Ross.. this is so dumb. I came in to start my day nice and left humiliated and upset. read more

Some people just shouldn't be managers I'm sure it's not that complicated to print a gift receipt. I used the new self checkout area which I was not familiar with and didn't know the machine could print the gift receipt. As I was getting the tags taken off my items I asked if someone could print a gift receipt and of could it was a no and that I needed to go thru the line. (I used self checkout because it was supposed to be convenient) I asked to speak with the manager the gentleman radio'd the manager NANCY and instead of her coming and speaking to the customer she told him to tell me that it couldn't be done. read more

Yesenia at the fitting room was very condescending and made me feel uncomfortable. I was not able to try my clothes on comfortably and decided to put my clothes back. read more

Always a great shopping experience, whenever I see a Ross I have to stop because you never know what you'll find. I will definitely return very soon to my nearest Ross... read more

There's no point of self check out if you're gonna scan my receipt and items hire cashiers

If I could give no start I would. This place is a circus, you have to wait for employee (security) to let you in because they have these security bands. And when using self check out another employee checks your receipt after you paid right in front of them. First and last time coming here, this is ridiculous. read more

Ross Dress for Less - You have to go through a maze to go in and out. And they make you wait at the door a couple of minutes. - Department Stores Near Me - Downey, California

Worst store in So Cal! Lines are long & slow Jasmine as a manger is absolutely NO HELP - unqualified as a manager and terrible customer assistance read more

4 cashiers 62 people in line. And many where walking out. The line went 3/4 the way around the mail isle. I guess they do not want business with all the customers that where leaving there stuff and walking out. I was in retail for 40+ years (yes I'm old). And would write the manager up. Or demote them for not doing there job to companies standards. read more

This is this store is very unorganized definitely under stock and will not be coming here ever again plus on top of it all the customer service was awful especially the guy standing at the door read more

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Lydia working the self checkout on 4/17/2024 at around noon is rude to the customers. She sounds like she runs the place and acts like shes doing us a favor by yelling instructions on their self checkout procedure. read more

I'll start off by saying that I've been to this location before, and that I am extremely disappointed at this Ross location. I have shop at many other Ross' in the County, but this is first location and the first time where i was discriminated, and treated like I was some type of criminal. Maybe it was because I was walking around slowly with my daughter who was wearing a neck brace and taken her time. Or it might have been because I was Hispanic wearing a Bennie. What ever it was it was fucking ridicules. We walked to self check out loss prevention asked if we had items with tags I replied yes two hats, she proceeded to taking off the tags my fiancé had items in the cart that she was going to pay separately. After that the Loss prevention associate walked with the hats and held on to the items close to the scanner till we sorted out our items in the cart. At that point I thought she was gonna help us by scanning the items to which I replied "you can go ahead and scan the 2 hats and 3rd item to complete my transaction" the LP replied "oh I don't scan the items I just have to scan one item to start the process and you scan the rest." I have done Dede check outs at Ross in the past and never had that happen if anything I would ask for help. I just shrugged it off and scanned the rest of my items payed and got my receipt when I put my items in the bag my fiancé was about to start scanning her items. Another cashier ran to the machine that I had used started tapping the screen like a maniac just to print out my receipt ripped it from the printer and then handed it to the loss prevention associate. When my fiancé had started scanning her items I looked over at the two looking at my reprinted receipt. It was really humiliating that this shit had happen. I felt like I was treated like a criminal. I really don't know why they did that since I paid for my items. What I don't understand is why the fuck that fucking cashier didn't do that with the previous customers that used the self check out. I was discriminated, humiliated and treated like a thief. When I'm a hard working citizen to pay for the shit that I can afford, the worst part was explaining to my 12 year old wtf happen since everything was so obvious that a 12 year old caught in to the bull shit. Worst experiences ever, fuck this Lakewood Ross location. If you want to be treated like if your gonna steal some shit and get some side eyed looks when they look stupid the shop at this garbage as place. Fuck that LP and that Casher. read more

For the location that this ross is based in you'd expect it to be kept up to better standards you can notice the clutter all around the store unprofessional security guards that choose to uphold "store rules" with certain customers and not all overall every review is based on sole experience and in my personal experience I wouldn't recommend this location. read more

This store is a filthy unorganized mess! Items are messy and filthy. Clothes are used and put back on shelves. Staff look like they hate their jobs and the line to check out is worse than the holidays. It had 60 people waiting and took 40 minutes. Check your receipts too because price gets ringed up for more. You get overcharged! Buyer beware this Ross is awful! Only good thing is the security at front greet you and are friendly. All other employees are miserable and only 2 check stands out of 10 open and 3rd goes on break when line is a mile long. Won't be going back. read more

Worst Ross ever rude employees who don't want to do their jobs they have more loss prevention focusing on theft than trying to help customers at the register expect to wait in line over a hour because they only have one cashier available. Management is a joke doesn't train their employees correctly & store is always a mess. read more

Worst Ross ever been to I'm sure there's more like this... they only focus on theft, their 8 item line has many more registers than the regular line that only has "1 cashier" available for a minimum line of 20+ people waiting in line.. it's a complete mess and lots of employees with big attitudes treating people like they're cops... not a pleasant place to shop I'll stick to HomeGoods !! read more

this place is the worst ross ever. staff is rude. one lady who works bumping into people without saying anything trying to squeeze by, security following you, and lastly the self checkout hag being passive aggressive, says something rude then tries to make jokes when someone gets mad. 1/10 would not shop here again. had a better time getting stung by a Bee. read more

I love Ross but man is this store one big cluster FU*K! Things in disarray just thrown everywhere nothing where it should be. Staff don't really seem to care at all the store is so loud and dysfunctional. I always come here to see what shoes they have for my eldest son he is already wearing a 15 men's shoe. I have a really hard time finding that size for him anywhere but here and big 5. So i was hoping this one would have a great selection. But this area was all wrong shoes everywhere but where they are suppose to be. Lines here are outrageous and super Annoying people everywhere people trying to push there carts up your A**! Not my Ross no no no i wouldn't recommend this location. No luck here just left super sad and empty handed. read more

Lines are ridiculous even on a normal day not enough workers and with holidays coming not a good choice.

I like to come here but it was dirty and sometimes the workers are just in the back talking or on their cellphones texting read more

Ross Dress for Less - No limpian - Department Stores Near Me - Downey, California

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The people that run this Ross are racist. I was discriminated against because they assumed the only two black people in the store knew each other and asked me to leave because a male who I didn't even know was stealing. I was a faithful Ross customer and have been going since I was a little girl. I have never stolen anything. I have never been treated like this in any other Ross. The area is predominantly Hispanic. This experience at the Downey Ross has put a bad taste in my mouth. I will not be going back here. I have already contacted the corporate office and NAACP. I hope no one else is treated like this in their own community. read more

Worst store ever! They only have 1 to 2 employees on the registers! Yet for returns the line shouldn't be long! Linda the employee was rude! She seen we started complaining about them taking so long that she decided to go walk to the back and take her sweet time to come back we literally kept waiting 20 minutes for her to return back to her register! I already contacted corporate! I would not be returning back to this location! Corporate will be happy to see this as well for my email I sent them read more

I come here any time I need decorations for my apartment. I decorated my entire living room with their stuff. They have some of the cutest things for really cheap! The sad thing is that a lot of their things are damaged or half of the packaged items have been stolen. Sometimes they'll issue a discount, but not always. The security here needs to really step up their game. I'm tired of finding something I really like and realize someone there has broken it or stolen half of the item. Also, be very careful trusting the food items. Get the things that don't expire or get stale easily. Some of it is out of date. read more

Ross Dress for Less - Department Stores Near Me - Downey, California

Bad customer service.I have forgotten one of my bags and I called customer service saying that if they have found my bag and they say yeah so when I went to pick it up they said that the bag wasn't there anymore waist of gas and everything. read more

If I could give ZERO stars I would. Was just in the Ross in downey and the cashier AMY didn't say hello didn't even look at me or my husband! She was having a conversation with another employee I looked at both of them somewhat irritated and amazed at how they treat their customers! Really? Ignore me the entire time you're talking then and then greet me when it's convenient for you? Then after she continued talking to a male employee about his vacation, while ringing us up, I'm sorry but as an customer I don't need nor WANT to know about your personal lives. I suggest more training on customer service. I worked in this exact store in the same position as them and never once treated a customer in that way... she didn't even say have a nice day and thank us coming... read more

It's disappointing to know that there are better Ross stores in SoCal and throughout the Southwest. The unpleasant combination of seemingly sugar-only fed kids alongside braindead, mobile phone-engulfed parents and dreadfully long checkout lines are the worst. I've lived here three years and it's almost humorous how slow the checkout line moves even when it's not busy. Sure, I like the prices on the very few items I ever find, but like many Ross's much of the apparel is picked over or not in the right place - usually because it's on the floor or another customer misplaced it. This is true for all Ross's, but especially so for this one. The employees cannot simply keep up with the disarray. Located in the Downey Landing shopping center, parking can be an issue at peak times. Tips: - shop here early in the week when prices are mostly likely lower than usual - lower your expectation on the cleanliness factor (the floors favor that of the greasy parking lot) - know that sometimes clothes are brought to Ross (& stores like it) because of a simple sewing problem not just overstocking - many people prefer to shop household items only at Ross, so while the clothing section may not be for you maybe other departments will be - Marshall's is a hop and a skip away if you're seeking a slightly better bargain shopping experience Review #359 Yelp challenge 2015 40/100 read more

The 2016 YELP 500, Review #072: Ok this may not be the best way to review a Ross store but, this was my experience and hence, that's what Yelp is for. If you don't like stories with happy endings, click this window shut now. After finding a beautifully ornate, stainless men's chain at the Burbank Ross for $15.99, I found myself wanting one or two more of them. Up until today I've done some fruitless searching at two other Ross stores in the greater Long Beach area and a few mall department stores as well. Then I came to Downey Landing... NOTE: Please note that it was this Ross that helped turn around my mood... the reviews I posted for Michael's and Marshalls (the latter where the employee didn't know where the closest Ross was) had me disappointed with Downey Landing. Anyway, I walked into the store, went immediately to the jewelry counter, where I spotted the chain I had been seeking. Soon after met an employee named Kevin, who was in the right place at the right time. Kevin represented Ross as professionally as I could have imagined him doing so. He cashed me.out ($12.99 here) and listened as I told him my tale. Thanks Ross of Downey Landing... AND if someone from Ross is reading this I hope you get another one of these in soon. I would gladly purchase it. Below you will find all the data off the tag (hope it helps). 1MENS STEEL BYZ $12.99 4001399255790000 H D1607 C5901 USA N Thanks again Kevin! read more

Shitty experience yesterday. Was there to look for a planner since it was Sunday night at 8pm and staples and office max/depot were already closed. So i took a chance and went to this Ross at Downey landing and man or man was it messy and shelves were empty. There were prob 3 planners and like 7 Notebooks and some other crafty thing but only a handful the rest of the shelves were empty in the row. I walk to the front to look at jewelry and I see see a necklace that strikes my eye, mind you there were only 3 necklaces on display. So empty felt like I was shopping on Christmas Eve at this spot like they never recovered from the holiday shopping. Anywho back to the necklace. There's a worker, but she's working the cashier register 3... so i wait politely for her to finish with a customer since she's the one working by the jewelry. And i ask her if she can show me a piece of jewelry as it's in the display. She proceeded to respond with "oh you have to get in line" and gave her back to me. I thought she misunderstood me so i said clarified that I wasn't sure if i was going to buy the necklace so why would I get in line!? She still said i needed to get in line to see it! The line was about 8 people deep and i wasn't about to get in that line that was going to take about 40 minutes or so just to see the $16 dollar necklace. Nope. So we left. Poor customer service and i understand they are only employees but dang you lost some potential customers that was willing to purchase a couple of things. Maybe it's management that needs to hire more people?? read more

I really enjoy my late night shopping experience at this location. I usually come in close to closing time to avoid the busy daytime crowds. Even though is near closing I'm always greated by security guard Angel with a friendly smile. night staff are always cheerful, curtious and very helpfull. Store neat and manager Marisol makes me feel like family. Thank you read more