Pretty good selection, awesome and unexpected finds like character blankets! I frequent this location a lot (almost my whole life since I was 7 yrs old), sometimes it's messy and sometimes it's clean but honestly I blame the customers who don't pick up after their own mess. The staff is nice and help to the best that they can. A pretty good place to shop at and the checkout line does get long sometimes but it literally doesn't hurt to be patience. From a shopaholic, check this location out and be nice and be patient, honestly I think that goes for any place to go shopping :) read more

The Worst Customer Service Experience I've Had at Ross!! I have shopped at Ross many times, and although I've had some less-than-great experiences before, tonight was by far the worst. I understand that working a busy register can be stressful, and I was completely understanding when I realized that my phone wallet had unexpectedly lost my payment cards. I apologized, explained that I had cash in my car, and literally ran outside and back to get it. I was gone for less than a minute. Unfortunately, when I returned, I was treated in a way that I found extremely disrespectful and unnecessary. I tried to be polite and patient, but the interaction continued to escalate because of the employee's attitude toward me. At one point, I simply asked what the problem was and why I was being treated with such an attitude. I was told I could speak with a manager. I said I would rather just receive my refund and leave without purchasing the items. Instead, I was told, "No, you're going to purchase it," and my transaction continued. A manager eventually came over, but I did not feel that my concerns were taken seriously or that the situation was handled appropriately. I am intentionally leaving the specific details out of this review because I plan to contact Ross management directly about what happened, including the conduct of the employee and how the situation was handled by the manager. If this is not corrected, I will be including names in my updated review. I left the store extremely disappointed. I came in as a customer expecting basic courtesy and respect, and unfortunately, that was not what I received tonight. read more

Stopped by to get some gadgets for the phone. Big parking lot, clean, bright, well organized and secured. Staff are nice and friendly. Got stuff that I never thought they would have. Ended up getting more than I would like but oh well. Great values for my stuffs for sure. So glad they have it or else I have to order online and waiting for the shipping. read more

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Decided to check out this Ross location since I was in the area. Selection was horrible. Everything was just messy and unorganized. A lot of customers constantly blocking every area that I wanted to check out, I was soo over it. Also, a woman brought her large dog. I don't think it was a service dog. The woman was not blind nor needed some type of guidance. She seems like the type of person that just wanted to bring her dog to show off. The security or one of the employees should not allowed her in the store with her dog. This is unacceptable and not abiding to code of conduct. Never setting foot at this location, purely trash. read more

A while back, my family's old mop had broke. The handle had just snapped and broke. It was awful. Eventually, my mom decided to come in here and look for something, and I guess she was able to find this mop and bucket. We tried it out and omg, the mop was better than the previous one. My autism tells me that this mop from this location is just the best. The mop was strong and good. It even deep cleaned the floors in my house, including my room. My mom even told me that this mop is cheaper than the ones you'll find on Amazon. read more

How can you do a return and not give a receipt for the return? That's like giving back the merch without getting money back or proof that u did returned. Margely or how ever her name is couldn't give me back my money on my card when it was only 19.78 and I had the receipt and the items were sold feb 8. Not even 30 days. read more

The prices on the clothes are not what you would find at a regular clothing store or even the ones next door to them. You can find anything from shoes, belts, home items, purses and many other things. The security and some cashiers are very kind and friendly but some are not. If you're lost or have a question, the staff placing the items back are not so courteous and sometimes clueless. They may not have your size or if you're a "Female" and looking in the "Women" section or vice versa, I would recommend also checking the opposite gender location as well because you may find it there. read more

Says on there sign they close at 10:00pm. When I drove here they closed at 9:30pm. Even on there open and closing sign states they close at 10:00pm. read more

Ross Dress for Less - Department Stores Near Me - Cypress, California

My husband and I are here at this horrible Ross and they called security on him because he flushed the toilet twice! How ridiculous of them, especially you Nick! How ridiculous of you, do your job instead of worrying on customers using the restroom. The man complaining about my husband wasn't even a buying customer. We have our two toddlers and fully shopping. Ridiculous and sad, making us feel so unwelcome. read more

Ross Dress for Less - Poor customer service - Department Stores Near Me - Cypress, California

The lone cashier who has 4 people in line was busy arranging earrings instead of trying to check us out. When I asked if there was anyone to check us out, she looked over her shoulder and said, "Yeah just a minute." A literal minute later she was still arranging earrings. I promptly put my clothes back on the rack and left. Minimal selection of clothing items read more

Great selection of all types of seasonal clothing and large selection of home goods and all sorts of stuff. Changing rooms available. Safe environment. Low enough pricing. And yeah plenty of staff to help if needed read more

Clean and pretty organized. They have good signage. Reasonable prices. Lots of space between rows of products. I was there at 0840 and found several staff. One guy at the door checking for masks. Several straightening and restocking, one lady taking returns/checking out and another lady standing there staring at the cashiers back, clearly waiting to talk with the lady. Then there are the three of us waiting to be checked out. Really? Allocate those resources! read more

There were broken items, clothes on the floor as well as shoes scattered about. I saw food that had been opened in their housewares aisles. It took over 40 minutes in line to check out with 10 people in front of me. The lady with the brimming cart who split it into 3 credit cards broke the camel's back and I had a shopping at Walmart deja vu feeling. At least its a learning experience to never come back to this store. No thanks! The Ross in Westminster is a lot better & the parking is more plentiful. read more

Ross Dress for Less - Still the cleanest of the three stalls. - Department Stores Near Me - Cypress, California

Bad customer service, the Manager (Tall, Man with curly hair/glasses) is very rude he definitely needs leadership training. Most of the employees gossip about themselves and it's unprofessional to hear all the drama they have amongst themselves. read more

The cashier here is disrespectful, rude and impatient like hand me my damn receipt instead of dropping it before I'm able to grab it and if you don't like your job quit and find another gig read more

Security Control Employee at the door, DO NOT make Negative comments verbally out loud about a customer, ESPECIALLY a child with a DISABILITY. Yes, you were heard from afar! You are representing the store, please act professionally. You're Asian and should know this is wrong. #Hate is a virus. #Stop any hate. Be kind and considerate to others. 4 stars for the store! Great deals, you just have to look. I found a pair of boys Air swoosh sneakers super cheap! My son said, "thanks Mom, I love them!". They carry many name brands. Hopefully, this pandemic will end and the shelves will be full. They have a large variety of everything! I loved picking up some chocolate at check out! They try and keep it neat, customers should also be considerate of the hard working staff. I saw a photo in another post about a messy bathroom...workers are not your maid, clean up after yourself please. Please note: Retail is a hard job, hang things up, put it back where it belongs. #Respect. read more

Why in the world are they starting to check receipts?! There's no self check out lines. So what's the point?! You are frustrating and harassing your customers even more. Smh read more

The manager has over 14 people in line and will not call anybody else to work. It is Friday afternoon Several people in line asked him politely and he refused. 1 register Friday afternoon at 330 pm? Really ? To add insult to injury there was a nurse in line behind me and she asked the manager several times on the register to bring somebody else out and he wouldn't do it. !! This nurse walked out and 2 other people left behind her. I would have to say Ross lost at least a 200 plus dollars in sales. But yet they had an employee dancing around hanging clothes but couldn't run a register? I hope the corporate office sees this! What a horrible way to do business ! The manager was laughing about it after the nurse and several other people walked out. Ross should really teach their employees how to treat people with respect. When the manager was rude to that nurse I felt like he was disrespecting all of us I also work in healthcare little did he know and I walked out after waiting 20 minutes in line as well. read more

I was the only black person in the store and every time I look at security he's looking right at me so I resort to just staring at him the whole time until he's just standing there looking uncomfortable same with the girl at the register as soon as I see her staring I ask her where something was and she turns her head like she wasn'tjust staring at me.... I walked in with a can drink in my hand by the time I got to the counter the can was empty do you know the girl behind the register overlooked all the items in my hand saw the empty can and tried to grab it to scan it cuz she thought I just grabbed it off the shelf and started drinking it I should have known better shopping at a Ross in Orange County Just because somebody is black and they walk in with the hoodie doesn't mean everybody in the store needs to start hounding them down it's weird and it makes it mad uncomfortable for me to even shop in certain businesses cuz they like staring at you thinking you're about to start stealing it wasn't until I pulled out a little knot of cash out my back pocket did the security finally turn his head and start looking at the rest of the store read more

Not bad. Three quarters of the bridal party got to Anaheim/Cypress early so we hung out and shopped. I picked up two super cute dresses for work, and my girls also picked up some dresses. I also found some cute calendar and notebook type things that were significantly discounted. We had lots of time before our friend got to town so we had the hour plus needed to go through a Ross. The sizes were where they were supposed to be for the most part and the fitting rooms were reasonably clean. Overall would come back here to shop if I needed to find a last minute dress or item I forgot at home. read more

Online it says fri-sat they open at 8, this is not true. Everyday they do not open until 9am. Wish they'd fix this. read more

Ross Dress for Less - Department Stores Near Me - Cypress, California

Ross dress for less located on Katella and not nice location plenty of parking so when you come in the Ross has a lot of items you can choose from lotta very good deals I need it unfortunately I needed a deal on underwear's and guess what they had to deal so I came in had a look in the shelves found what I needed also located they sold lotta nice deals on shirts shorts and shoes plenty of accessories here to choose from if you want to dress for less stop at Ross give me a shout out also when you come in you notice that staff is for me they stay Covid free they keep the space so that way you are safe I give it a try I'll check them out you'll like it here read more

This place is super ghetto. The workers barely speak in English. And they all act like they are the security guards. They watch you and sneak around looking at you without helping you or asking you if you need help. They treat every customer in there like they are thiefs. Terrible customer service. The floors are disgusting, they are grimey and the workers don't pick up fallen objects, too busy watching people like my grandma is robbing them. They need to do their job, help people, clean up, and learn some manners. read more

I treat shopping at Ross similar to a treasure hunt. Sometimes I am able to find a great deal/item but most of the time, for me, I don't. One thing is for sure, I would have to search, dig, and weed through items to find my gem. I particularly like shopping at this location because it is fairly organized, less customer traffic, has wider shopping aisles, and has a good variety of home merchandise. I came here today only to browse but ended up making my first purse purchase ever. All my previous purses that I have ever owned has either been given to me, a hand me down, or I did not carry any purse at all. They had a good selection of purses and I was glad that the merchandise was in good condition. I was fortunate enough to find my ideal purse: sturdy, plain, and conservative. Sold! Customer service was good. Two registers were available for purchases and there were only 4 people in line, waiting to be serviced. The lady that completed my transaction was friendly and courteous. Lastly, I would highly recommend double checking purchased items for sensors prior to leaving the store. My only purchase was the purse and the removal of the sensor was still overlooked. read more

Ross Dress for Less - My first purse purchase ever... - Department Stores Near Me - Cypress, California

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Came to this Ross with a friend. At first glance, I thought most of the selections were really matronly and so I had no patience to siphon through the racks. I found 2 items and was done. My girlfriend on the other hand had other ideas for me. She manically went through the racks and believe it or not found about 25 items for me to try on. Boy oh boy!! OK, so I tried them all and lo and behold found 3 items I quite liked. Honestly, I shop like most guys do. I go in, hone in on the colors I like and sift through, quickly grab and try on, leave. I don't have the patience to go through aisles and aisles and rack after rack for clothes. Even though I found some clothes I like, I wouldn't say this was one of the better Ross stores around. In fact, it's really average to say the least. However, there are enough of these stores around for me to go to and since Cypress isn't really near where I live, I'll say this may be the one and only time I shop at this location. read more

I enjoy shopping at discount retail stores. The lower prices allow me to feel like I actually have money because I can buy more for the buck. At times, brand names too. I know it's a hit or miss and last night, I hit the target but not the bullseye. The prices were amazingly low but I couldn't find my size. I even picked up a name brand iPad 2 cover for less than $18. I was there later so it was somewhat in disarray but not so much that I just walked out. read more

I haven't been here in a while and I think it's because of the shitty service I got during one of the last times I was here. I saw a watch that I liked here and was looking for someone to come help me. I saw a lady organizing clothes behind me so I went to her and asked if she or anyone could get the watch out for me to examine. She said okay. I waited at the jewelery stand for her but she didn't come back. Instead, she had to go open a register and help other customers. So I waited more and no one seem to come by and help, so I went to the customer service desk and had to actually get it line because there was only one worker at that desk, but she was helping customers with their purchases. I waited until she was done and then I asked her to ring up someone to the jewelery desk. She said okay, looked over to the first lady that I asked to help me, and told that lady to help me at the jewelery desk when she was done with the customers in her line. When that lady was told that, she looked at me then back at her co-worker and didn't say anything, but quickly nodded. I moved out of the line I was in and over to the lady that was supposed to help me after she cleared the customers in her line. As I waited in front of her, she kept looking at me as she helped other customers. I waited for another 10 minutes until she was done. After she was done, she walked over to the customer service desk to attain the key to unlock the glass windows at the jewelery desk. As she did that, I walked over there to meet her. I stood there waiting for her and then I saw her coming over. As she came over, another older female customer strolled to the jewelery stand with her son in the cart and looked at the jewelery. When the worker finally arrived she did the utmost annoying thing. Instead of helping me, she went over to the side where the older female customer was and helped her out by asking, "Is there anything you want to see?" OMG. I was so annoyed and literally on fire because I have been waiting one fucking hour to see a damn watch!!!!! I was so damn pissed, but I kept my cool, but really I was freaking burning up inside. That other customer looked at one piece of jewelery, put it back and continued to look. The worker, instead of coming over to me, stands there to wait for the other customer. Thankfully, the other customer told the worker that she'll ask for help if she wants to see anything else as in a mean to tell the worker go ahead and help someone else, ahem, like ME! When she walked over to me I saw it in her eyes that she knew what she had done (keep me waiting) was intentionally-- I just knew from the look of her eyes! Instead of just lashing out at her that moment, I calmly asked her for the watch, examined it, and decided I didn't want it. The thing was the worker gave me this vibe like I wasn't going to confront her, but boy was she freaking wrong! After giving back the watch, I asked her why she had helped another costumer before me once she knew I've asked her personally to help me, her co-worker had asked her to help me, and I've been waiting a very long time for her. I also reminded her that I was waiting for her in front of her damn cash register and she kept looking at me! Her freaking answer was, "I didn't see you". "I didn't see you." I find it impossible that she "didn't see me". Why? Well, let's recap. When I first walked in the store, I PERSONALLY asked her to help me or ring someone up to the jewelery stand to help me when she was putting clothes on the rack. I asked another worker to do the same thing, but that worker ended up yelling at her from across the registers only to tell her to help ME when she was done with the customers in her line. Then I walked over to her register to WAIT for her and during my wait there she kept LOOKING AT ME. After she was done w/the customers who were in her line, she remembered to go get the key for the jewelery stand, but for some reason she can't remember that she had someone to help AT THE JEWELERY STAND. I don't buy it. As you can tell, I was really heated and just told her I felt belittled and discriminated against. The funny thing is I did a persuasive speech for my Public Speaking class and it was about bad customer service and I used this case as an anecdote during my speech. One of my classmates asked, was the other older female customer at the jewelery stand WHITE? And I said yes. After hearing this, my classmate, and probably a few others, quietly and agreeably nodded their heads. Now you know why I felt discriminated. Besides this experience, I still once in a while visit different Ross locations because if you take the time to look, you really do find some good, cheap stuff. However, I've upgraded to other stores, such as Marshalls or TJ Maxx, hah! read more

I have to make a promise not to come back here everything is more expensive and less selection but when you do finally go to checkout 10:30am on a Monday there's one lady doing check outs and many women just beeping away in the aisles but the lines are backed up and the two women in front of me have more stuff and mind you there's children being made to wait in shopping carts. Help women and children get in and out this is post covid pandemic yet the wait is really long with minimal social distancing because we're standing in lines. I left my basket and took my kid out because I just didn't feel good about spending that much money after being made to wait like I don't matter. read more

I've been so lucky and am so lucky that everytime I come here I always walk out with something either fitted dress shirts, shoes, shorts, etcetera etcetera. This Ross however is not the most organized and the cleanest Ross, I've been. Not a big deal for as long as what you are buying is clean, decent, and wearable. The price were great, that's why they called ROSS, Dress for Less, hello, but it's still worth commenting for. They have a great selections of shoes, oh and by the way, I got my very comfortable blanket here, i love it so much. read more

The absolute WORST Ross I have ever been to!! Understaffed & poor customer service. Lines are long & slow!! Never again will I waste my time in this store!! Just awful!! read more

I have to put a star to rate it or it would be zero. Closed bathrooms to public suggest Olive Garden. Rude customer service. Has returns but 200 dollars purchases and wouldn't let me return in return line. Put my stuff down and left. Worst thing was it was the filthiest store I have ever been into. Got there at 3 looked like not a single item was picked up. Shoes she clothes all over the floor. Never again read more

1 register open with over 10 people in the purchase line and 1 person in the return line. Sara the short hair gal is doing register and she's not very pleasant. Not sure if that's just her being herself or it's because she's the only cashier working. read more

Worst Ross location ever. it is Thursday evening at 5:40 p.m. there are 15 people in line 14 to make a purchase one to make a return. There's one cashier only. there is a quote-unquote security guy counting people as they come in the store .... To end up in a deal waiting line? not me! worst store ever! read more

Terrible customer service. I was followed and treated like a thief the whole time. I have never stolen even when I was hungry. You can tell that they are former workers from a Mexican clothing store in mexico. When I went to Mexico maybe it's because I'm white but they treated me the same way when I try to go shopping for clothes at the swap meet in tecate Mexico. The floors we're sticky and you can tell they are supposed to be white. They need to hire some friendly people to work. If they are so worried about thieves they should probably stop hiring ghetto workers. Trash attracts more trash read more

Typically I have received subpar customer service from this location and I've been a customer here multiple times today though I was served by a young woman by the name of Ashley and I have never received better customer service in this establishment the entire time going here and to be honest she was very helpful she was overly helpful in fact and very accommodating I definitely give her service 11 out of 10 Stars if I could read more

One of the cleaner Ross' that I have been to, but not much of a selection when it came to shoes.

No very accommodating.. simple requests they will say no because they don't want make it work. I'm not going to go to this one anymore! I asked to switch a swim suit bottom.. it was on clearance plus read more

Pretty good experience and prices. Might be a smaller Ross, but ok. Store is fairly well spaced, compared with some other stores. The marking of checkout lines are fairly clear, per sometimes you don't know where the lines start. Also, low sales tax here. read more

Don't go to Ross in Lincoln cypress due to the cashier will steal your gift cards and possibly put them in their pocket ! Didn't even bother to check with customer if I was paying with my gift card that handed to him ! No stars for you Ross store... I was so mad at the store's manager who tried to delete the CCTV footage . I do not respect people that works there ! . read more

Ross: The Peoples Republic of Depressing Fashion For Less. Ross may be great on deals but why is it every time I shop here, I feel like I have gone to hell in a hand basket. Shopping at Ross makes me feel like I have walked into a third-world country with dysfunctional people running a muck each time. It's utter chaos shopping at Ross: --Clothes are all over the floor --Unruly, screaming kids go unattended and unappeased by their mothers. --Broken, damaged goods and garments line the racks and aisles. --Pushy shoppers disrespecting your space. They're shopzilla, zombies, speaking in tongue, Cheap-Cheap-Barato. Discount-Descuento. More-Mas. --Long lines that take forever. --Unfriendly Ross clerks who would rather be clubbing than working the Ross shift. To find anything fashionable or decent to wear here is like looking for a needle in a hay stack. You might as well drop down $100 bucks at Nordstrom's for a blouse or shop at a thrift store than deal Ross - Stress Out For Less. Ugh! What a nightmare? Fougataboutit, Ross! Give me sanity, or a potato sack to wear than to shop at Ross. Shop sanely and well, my fellow yelpers! read more