We came looking for luggage for a trip my wife is taking later this year. This one is like the others, full of stock, messy, and with a feel of an old dusty building. Staff always greets you but it always feels like it's salted with a bit of attitude. This was our last stop as we'd visited several stores today, we finally found what she was looking for. Each store has a lot of options, this one was no different. Not each store has the same items and brands either. We do frequent here a lot, as the selection changes and the prices are generally less expensive than other places. read more

Nice selection for good prices. Not all employees were kind but one in particular was super helpful. Her name was Kat and I hope she gets a raise. read more

i've found some cute stuff here and the store is relatively clean. i typically go in the evenings when i get off work. today, i went to look for cowboy boots and did not find any in my size. however, i had to use the restroom and remember from previous experiences/other stores that they are where the fitting rooms are. in the other ross store i go to, the bathroom is to the right and the fitting rooms to the left. this store was flipped so when i turned to the right and saw the ladies fitting room, i stopped immediately and turned to see the bathrooms. however while i was turning around the fitting room clerk immediately begins speaking to me sternly and incredibly patronizing she tells at me that i can't just be running around here and what am i doing. she says i can't just go anywhere i want because people are changing clothes. then she says are you trying to find the bathroom? and points towards them rudely telling me they're over there and unlocking the door. while i walk down the hallway to the bathroom she continues to talk rudely towards me. i'm assuming she thought i was a teen or something roaming around wildly, but i am in my twenties and was just trying to find the bathroom. i'm sorry she is so miserable but there are better ways to tell someone where the bathroom is and immediately patronizing a customer is not one of them. as someone who has retail management experience, i know this is not acceptable and asked up front to speak to a manager just to let him know she was speaking to people this way- my husband said when i was in the bathroom she spoke to others this way, such as rudely asking somebody that they didn't like "ANY" of the items they tried on? so in conclusion, the merchandise is nice but don't go to the bathroom if a middle aged blonde woman is guarding the fitting rooms with her life. read more

long lines constantly, 1-2 cashiers mangement not good with nonchalant attitudes. jump on the registers and help. very slow service and don't seem to care read more

Your Employees in Burleson, Tx need to learn what Customer Service is, and maybe learning Human Decency wouldn't be bad either! My Mom who is suffering from Cancer was in and bought some things. Her simple request was to leave her items at the register so she could go get her Car. She is weak from Chemo. They told her No, that nobody had time to watch it. However, while she was getting her car, they had time to stand around and smerk at her, and stand around and talk? Seriously?? I personally haven't been to a Ross in years, and now I know why. I wouldn't swing your doors, if you were the last place in town. read more

Would you like see photos of the people who walk right in past the Lost Prevenion person with no mask? Did not offer a mask, did nothing but play on his phone. I just don't believe my eyes. Been to three funerals this year. Go ahead and take down your Mask Required sign. read more

I bought a pair of workout pants on Friday. I made the mistake of washing them before wearing them for the first time (as I do with all new clothing). I tore a hole in them while putting them on for the first time on Tuesday. They will not allow me to return them because they were washed. read more

Dirty and a mess. When you are in line they say next purchase please. Um is that all I am to You? Just money. I can't even be called a customer or guest I'm a purchase come on Ross you can do better than that. read more

My daughter and I had a very bad experience at this store on Tues night, (last week). We had been having a great night. We are not from this area, but after leaving families we stopped in @ 10:30pm. Sign said they closed at 11:30 PM. My daughter and I agreed that one hour was the perfect amount of time for us to look around. First place we went was to use the restroom before we started to shop, (but along the way I took note that they had the purse I wanted so badly). While in the restroom a woman came in and started repeatedly grabbing at the door handles on both of our stalls, (which made no sense because the third stall was open and unused)?! I had to yell out and say, "we will be done in a minute". While washing our hands she came back in and used the restroom. Surprisingly she made no apology, actually she didn't even look at us, speak to us, or make any kind of eye contact . I thought then, She's a very unhappy and seemingly unfriendly person! I was really surprised when only a few mins later I realized that the strange woman that had been so awkward in the restroom was the store manager?! Other than her, every employee that we encountered was nothing but nice,polite, cared enough and knew how to say "hello how are you doing"? At 11 PM they started announcing and they would be closing in 30 minutes and then they announced it at least every 5-10 minutes like a countdown was going on... around 11:10 PM I went to look at the purses that I always enjoy looking at and thought I might finally buy the one that I have been eyeing. These are the purses that they keep upfront near the registers, for security . But instead of being able to look and/or buy, the manager had already taken them and lock them up in some Safe/bin? she was walking by and I made sure to say where she could hear me but I have like to see the purses but they were locked up. I know she heard me but she just ignored me, (THE PAYING CUSTOMER), and continued doing things that I'm sure are to be done after close of store! When they announced they were closing in 10 to 15 minutes my daughter went ahead and took our two items and purchased them, so they could go ahead and close registers they needed to. I was still up at the front corner looking at make-up /etc. during this time we both overheard, (impossible not to hear), The same woman yelling in a very nasty tone at employees to hustle that they had something to do with a computer at exactly 1130 to balance out their registers), something to that effect. I felt like she did that's more for my benefit than her employees trying to pressure me to get on out the door. Within about 30 seconds she looked over and said "ma'am we are about to close", and I responded "yes ma'am I know that, at 11:30 and my daughter is checking out now. So I'm just looking around until then!" She didn't respond, but continued to "hover in the area, all the while looking fit to be tied"! My daughter completed the purchase and walked over to me and was looking at make up beside me we both made a note that it was 1122 and we were done shopping and right by the front door I would have to be walking out soon. But within a minute of my daughter walking over to me the angry woman said, do you think you two could go on so that I can lock up this door!?" What?!?! I have made every concession and put up with your attitude for so long and now this? I said yes ma'am I will definitely go ahead and leave but let's make it clear that it is not 1130. She interrupted me and was trying to talk down to me, saying we have something to do with the computers at 11:30. I replied "I know that's true bc 5 mins ago you were yelling at the employees about it", (I didn't enjoy hearing her treat them with disrespect")! And continued saying, "& what you have or don't have going on is not at all my problem, and right there on the door it says you're open till 1130 and we're not needing the registers were just looking". Sorry for the long story! But Because of this woman our shopping experience was immediately made awkward with her restroom intrusion. And continued to be a negative experience with her whole demeanor. And ended on an even worse note, as this manager proceeded to follow us up to the doors yelling at me, and me yelling back?! What customer service?! What decent human?! And how is anyone given a manager role, that can't make eye contact and speak to people in a decent manner?! If even she was just having a bad day it didn't need to be taken out on myself and my daughter. Overall nice Ross, all other employees treated us great, just one part of this equation needs to be removed ASAP. Rude, crude, & socially UNACCEPTABLE!' read more

It has to be one of the most dirtiest Ross I've ever been too. They also should have a better customer service.

Terrible return policy, took some jeans back without the receipt, and they said they'd do store credit which is fine, BUT... They didn't give me the $19 I paid back, they gave me $14 because this jeans brand went on sale for $14, the tag was still on the pants with the price, they pretty much stole $5 from me because they didn't have my receipt, the tag was proof, they were in perfect shape I literally tried them on and took them back a couple days later, the cashier was rude about it, and she's always like that when I go in there. If I could put a lower star rating I would! read more

Usually a huge selection. Most of the times they will open another register if the line gets to crazy. The people who work at this store are very nice. read more

Haven't been to a Ross store in a while. This one in particular has a manager that is curt, rude and not very well trained in customer service. She was manning the dressing room at first and acted like I was plotting to steal the 3 small items I had to try on. By the time I got to the front register she was up front, loudly barking orders at the other staff who BTW were very considerate and helpful. She had moved at least three of her staff back to manage the dressing room in the short time I was in the store. How do I know that you ask? Because she was like a drill Sargent yelling at them if they raised their eyes up off their current task. Also purchased a small table, a male employee not so kindly informed me I could not take the shopping cart out the doors. He made no offer to assist me when I pulled my car up but rather let some gentleman shopper in the store offer assistance to put it in my car for me. Won't be bothering to come back here that's for sure. read more

The selection was limited and atmosphere was drab. I could have gotten over these downfalls but the real deal breaker for me was that the women's restroom was locked! Women face constant oppression and discrimination but a LOCKED RESTROOM? The men's restroom was unlocked and had a nice sign and easy-access door but the women's restroom had no sign and a locked doorknob on it!!! I asked an employee multiple times to unlock it to no avail! Susan B Anthony didn't fight for this! read more

Okay, so it's a discount store, got it. The customer service in the location is the best example of discount that one could imagine. It would be great to say it's one or two associates, but it's not. I Love Ross stores and usually don't mind a little hastle to save money, not here. The best thing that could happen to Ross would be to wipe the diseased slate clean that they currently have and start over with new, less-miserable employees. read more