Lathan assisted me with a blown tire on my trailer on Highway 2, twenty miles west of Leavenworth…read more I had a good response and good dialogue with him regarding my options after helping put on a spare and deciding whether to go back to Leavenworth with him following or risk continuing all the way west. I felt the overall experience was much better than just a roadside assist transaction. John B.

Do not under any circumstances call this company to tow your car. Unprofessional, rude, wanting to…read morescam our insurance company, creepy around my daughters.do not recommend. any other company but this one...

Road side assistance was on point. After try other towing company who were trying to gauge for…read moreprice after a quote. This company was honest and very responsive to our desperate need. Highly recommended by a local chain tire store and myself.

After being stuck in a ditch for 5 hours and many failed attempts to get pulled out, Scott showed…read moreup to save the day. Leading up to Friday before Labor Day, I was running on very minimal sleep that week due to caring for my mother who has stage 4 breast cancer in combination with working all week long as a health care provider. I was finally able to take time to myself and get away from the city to decompress and made my way to Cle Elum for a weekend camping trip with family and friends. While trying to find a place to set up camp, the river was dried up and I probably had no business driving off road while sleep deprived which led me into a sand ditch. I felt like a horrible person because I created this disaster for my friends and family to deal with at the beginning of our camping trip which could've been easily avoided if I wasn't so stubborn and just let someone else drive for me knowing I was very tired. Lesson learned. Mistakes and accidents happen in life, that is why there are towing companies available to help get you out of messy situations - in my case, a sandy one. After being stuck for 5 hours, you become desperate and vulnerable. During my frantic cry for help to local authorities and other tow companies, they either said they couldn't come because they were unavailable or didn't know if they could help (since I was stuck off road and their tow truck may not be able to drive down to me where I was stuck in the sand). Scott showed up and I literally cried when my car was finally pulled out of the ditch. It was a hard tow but Scott didn't give up, he was very persistent in getting me out of the ditch. He was very helpful and understanding throughout the entire process. I felt like an idiot and he wasn't judgmental at all about the situation I got myself in. Out of the kindness of his heart and being a Good Samaritan, Scott decided he didn't want to charge me the full tow price which was a huge financial relief to me as a single mom to two special needs children. He restored my faith in humanity and I can vouch for him by saying he's sincere and caring. He derailed all negative stigmas surrounding towing companies on this day. I feel forever indebted and truly thankful for his services. I hope anyone who travels through his jurisdiction requiring a tow reaches out to him first because he deserves to be successful in his towing business as an honest, trustworthy and compassionate businessman.

Aaron was incredibly helpful when my Dad's tire blew past the Liberty Cafe on Blewett Pass. He…read moremade great time getting the tire changed and recommending next steps. Pricing is reasonable and service was top notch.

Threatened to tow my vehicle while it was legally parked on a public city street in downtown Cle…read moreElum. There was no driveway, no yellow curb, no official City of Cle Elum parking sign, and no other indication that curb parking was restricted. The only "No Parking/Tow Away" sign was attached to the fence of a private residence behind the public sidewalk. Under Washington law, a private impound applies to vehicles on private property, while a public impound is authorized by law enforcement or another public official with jurisdiction over the public property. See RCW 46.55.010 and RCW 46.55.080. I have not found any Cle Elum ordinance authorizing private residents or tow operators to reserve or tow vehicles from otherwise unrestricted public street parking. Rather than explaining any legal authority, the driver simply told me to move my car after backing up with lights on posturing. Bummer for him, I had a bad day and am a lawyer, but also too tired to confront a wanna be cowboy. I moved my vehicle because it wasn't worth risking an improper tow, but the experience was unnecessarily hostile and intimidating.

Update: After reading the reply from the individual who…read moreworks there, I stand by my review. The employee is incorrect about the incident; as the case with show, it was not a police chase or an eluding charge. It was an unmarked car who pulled into my lane directly at my motorcycle which I accelerated out of the way for and then pulled over when realizing it was an officer. The manner in which I operated the motorcycle makes zero effect on the condition as there was no crash, and I have been riding motorcycles for 27 years. Also, I built that motorcycle from the frame-up and know every inch of it in detail. It is a $30,000 motorcycle, not some beat up Suzuki owned by someone trying to pull one over on the tow company for flimsy reasons.

If I could give negative 5 stars I would. Horrible customer service. I was laughed at when I came…read moreto pay a $550 fee for having my truck towed from Lake Wenatchee to their trailer trash lot. Due to severely icy conditions in my driveway, the truck was unable to make it up the slope and was tagged next to my driveway. I'm 7 months pregnant and sick, and was stuck in my house for the past three days. I didn't see the truck was tagged because I have been home for three days taking care of myself and have already fallen multiple times on the ice this year. After seeing my truck being towed by Jaegers, my brother drove me to Cashmere to pick it up. Immediately when we walked in to pay, Jason was loudly saying how he hates people and complained about customers. I had been crying, and very upset about the fee. He asked me what was wrong with my vehicle and I said I couldn't drive it up the icy driveway. I was sick, pregnant etc. He said it was parked in the street, which it wasn't, it was parked in an icy patch next to my driveway. He scoffed and ignored my reasoning for not taking it into my driveway. After giving them most of my paycheck to pay the fee, Krissy asked Jason to take me to the lot. He responded, "I just sat down and I'm dealing with something else now." I responded with "Well I just paid $550 to get my van out, so can someone take me to it?!" He says, "oh just calm down, it's being handled." So not only did he mock my misfortune, he talked down to me as if I was being unreasonable! He was literally so lazy he couldn't get up to do his job and lead me to my vehicle. The other guy in the room was kind enough to lead me to the lot and even apologized for his coworkers "shitty attitude" saying he's going to get an earful from his boss and shifts switched to earlier times. Use ANY OTHER TOW COMPANY if you want a decent experience. Overall, it was extremely uncomfortable, unprofessional and disrespectful. FUCK YOU JASON, you deserve to get fired for being such a prick to a pregnant lady!

Eli of EJ towing was amazing! He definitely went above and beyond in all respects, even following…read moreme to my next stop to make sure there were no issues. He also helped me set up mobile repair for a suspension issue. Great work!

Not sure of the man's name who helped us, but my insurance got my location horrifically wrong, and…read morewas sending him 20 miles away from us, so I'm glad I called to check in, he very kindly got to us within 15 minutes. He reassured us and kept me (panicked!) calm, as he were concerned we might be stuck out in the heat (I told him we were two ladies traveling alone, which he provided reassurance that he would get to us soon!),. When he got to us, he was able to do a quick fix, as there was nothing actually wrong with my car, and reassured us that even if it happened again, to keep going as it was not a danger. He called us about an hour later to check in on us, which was so thoughtful. Very thankful for EJ Towing! If I'm out this way, I'm keeping their number in my back pocket.

Was kind enough to get my RV off the Highway but kept the RV for 5 months doing repairs and then…read moreneglected to burp the radiator which caused huge problems on the trip home. Would not recommen.

I contacted Al for a quote on a tow. He agreed to tow to a family members home. Upon arrival to tow…read morethe truck Al briefly tried to fix the problem before towing it. It wouldn't start so he said he could save me money and take to his shop diagnose the problem and fix it. He called the the next day it was the fuel pump. He said he could fix it. I thought that was awesome. Well the next call from Al was he fixed that problem but I had another issues, and because of his good conscience he could let me drive my truck without fixing the brakes. Ok I said. Next call was the brakes are fixed but now there is another issue. Al said he would call me back with the exact issue and amount. I hear from Al a few days later and he asked if I was sitting down because my truck was fixed and I owed him $1833. He knew it did have anything close to that. Fifteen minutes later Al called back and said ok $1500. It took me a few weeks to pay the bill. When I finally paid $1584 we headed to pickup my truck. We got out of our car at Al's place and my truck was running and the engine was knocking. I said my truck never sounded like that. Al said it was just cold. We left and made it 5 miles maybe lost all pressure in the engine. We called Al. He came and said my motor was shot. Kept asking for cash to tow it. We had a tow company closer to home to the truck and inspect it. Well come to find out what work he did was horrible work and not complete. Also I paid for work that wasn't performed. He shouldn't have been drive my truck in the first place. He should have called when the fuel pump was fixed. Not rack up a bill. I paid for work not performed and have to replace my motor and fix what he didn't. I have documents from a certified mechanic with pictures!!!!!

We just bought a 2015 GMC TRUCK Sunday in Puyallup and we were heading on a trip to Leavenworth- as…read morewe got off I-90 into Cle Elum we lost all brake function and had to coast on the side of the road until we found a gravel area that assisted in helping the truck stop! After calling multiple tow companies and auto places - we were told nobody could help us. The last tow truck company told me to try Sattlers and when I called the voice of a woman not only talked me through what to do but she also told us to get to their shop slowly without the brakes and they would get us taken care of even though the shop had already closed. With kids and dogs in tow we got to the shop and she came and gave me a hug and comforted my shot nerves! Her and her husband stayed well after closing time to help us resolve the issue and did not charge us an arm and a leg for the last minute work! Very impressed with them and their hospitality- they helped us when nobody else would!

JD took ace of me big time! I trust this mechanic to not only fix the issue but to not do anything…read morethat does not need to be done. I showed me the bad parts, explained everything he was going to do and why and did it right. What I thought was wrong was a very expensive job, turned out it was not as bad as I/we had originally thought and not only was my truck repaired a lot sooner than I was expecting but for a lot less cost! Thanks JD!

Took a road trip and ran into unexpected car trouble. Called around and this was the only…read moreestablishment that would take us in last minute. Took care of our issue at low cost and gave us a thorough recommendation on what to repair. He also took the time to call around local establishments to see if they would be able to fix the problem (possibly at a lower cost) and recommended those places. Honest, meticulous, and works with integrity. Highly recommend.

My car died while I was driving it and had it towed here…read more After 4 hours of diagnostics and $600 later, Darrell told me he found metal in my oil and it'd need a new engine (basically it was done for as it wouldn't have been worth an engine replacement). Knowing to never trust a mechanic I do not know, I got a second opinion. Darrell hadn't even drained the oil that he said he found metal in and no metal was found in it when it was drained. I've truly never met a shoddier mechanic. Sounds like he can do some minor air conditioner repairs from the reviews I've seen, but figured I'd give a real review of his diagnostics. By the way, all my vehicle needed was some new spark plugs and ignition coils, under $200 repair. It's running smoothly and definitely has years before it'll need trashed. Don't go to this guy unless you want to waste money and potentially be out a whole car. If you want a good recommendation, go to Auto Care Experts in Yakima.