I was a customer for over 2 years. I started off using their service when I lived in Queens and…read morecontinued with their service after I had moved. Never had an issue with them up until April 2024 when some of my items were stained. When I contacted customer service and even sent images, the lady on the phone tried to tell me a pen was found inside my laundry. Complete lie. I always check my laundry before sending it away to make sure nothing is inside the pockets or inside the laundry bag itself. I do not carry pens inside my pockets FYI. What got me upset and the lack of trust with them was two things: Trying to pin the blame on me. Instead, why not admit it was the staff's lack of attention and being sneaky about it. If you made a mistake the least you could do is admit to it and let the customer know. Don't try to say "People make mistakes." If this would have been the entire laundry were you going to send the laundry in return to the customer? Lastly, the lack of customer service and attention is the worst. After we finished talking she then tells me how she will talk to the manager and get back to me. Guess what? I am still waiting.

I was not only a loyal customer since 2021 but I recommended them to others. Busy moms need help…read moreand this was a service provided I trusted until....I received my last order full of bright yellow stains on my white and light colored clothes. I reached out to them with pictures and a spreadsheet that included links of where the damaged items were purchased as proof of cost. It total I had about $247 worth of damaged clothes. Some items I can't replace. Their initial offer was to issue me a store credit of the price of my last order ($107). Who wants a store credit after loosing all that money in uniform shirts and other items. When I reached out again, I was told the best they could do was refund the $107 instead of a store credit. I wonder how they would feel if they had to come out of pocket to buy the same clothes that they didn't damage. If you choose to use them, do not give any items you care about.

A very good Laundromat in east Elmhurst that you can do your own wash and dry , drop off and pick…read moreup later and dry cleaning is also available at Mr bubbles on Astoria blvd . Many washers and dryers , plenty of space to sit while you wait , large TVs to keep you occupied if you rather watch the tube instead of looking at your phone . Modern machines ,card readers that type multiple payment options and best thing is the many specials deals that is offered everyday . I enjoyed doing my own laundry and the time went fast and I was no rush to leave as the heavy duty machines do a great job of washing and drying your clothing..4.5 stars and the slogan of best laundromat in queens is very accurate.

I'm flying home to California tomorrow, and didn't want to carry dirty clothes in my luggage. This…read moreplace was close to my Airbnb, so I came on down. And I'm glad I did. The place was bright and clean, and everybody was very friendly. It can get busy at times, but I did not have a problem finding an empty washer or dryer. You can pay in different ways. You can pay with coins. With a card that you store value on. Or you can pay with credit/debit/Apple Pay. I used the Apple Pay, which was very. Convenient. Every laundromat is different, so I wasn't exactly sure how to work the machines, but the attendants went out of their way to explain to me what I had to do. Another thing, is they run specials. Currently, they were offering free laundry soap on Tuesdays and Thursdays. Today was a Thursday. Yay! I got everything done in a little over an hour, and I was out the door. If I stay at this Airbnb again, I will definitely come back. Thank you for the great service.

Really nice owner who helped a couple of tourists out with our laundry. There's a waiting area out…read moreback and it was a very chill experience. Recommend!

Terrible place. This was honestly one of my worst experiences with any business. Half the machines…read morein this place is out of order. It's really old and the machines that work, don't work well. There are other laundromats in the area that's much better. Old lady there is really nasty too. Always yelling and angry at lots of customers. Never going back. Don't waste your money.

This is your local moms and pops laundromat. It's ran by…read morevery nice older gentleman who always has a smile on his face and is very welcoming! I've only used the drop off service which is very convenient and fast. My laundry always comes neatly folded and smells very nice. This is great if you're running on a tight schedule just drop your stuff off and let him do the rest. Would definitely recommend this place!

Love this place. Been dropping off my laundry here for years. Only place I trust to do my laundry…read more The owner is a gentleman, very nice person. Been taking my laundry here so much he already knows which laundry is mine. Laundry is always neatly folded and smells nice. I hate to admit it but I've left items in my laundry here and there and he always keeps it safe for me and gives it to me when I pick up my laundry. One of the nicest people I know

This is a very nice and convenient laundromat!…read more I've only done drop off service here but it's very quick and convenient. The wash time for dropped off laundry is quick and they do a good job with the clothes not to mention once you get your clothes back they're folded nicely. The place overall is clean and the workers are nice and helpful.

Very nice looking laundry in a busy street. Laundromat smells clean. It's run by a very nice older…read moreman. Drop off prices are great, $9 for up to 10 lbs and .75 cents after. I feel safe to leave my clothes there. Will definitely be back here again

Live around the neighborhood this place is decent . Has a number or machines and dryers . Staff is…read morefriendly very welcoming. I guess I'm a regular cause they know me and always have a sense of humor and a conversation. The price is a bit pricey but not bad . It has a perk of a.c in the summer so you'll be nice and cool. And a vending machine for treat . And best part it holds a community raffle. Pretty nice to have this going on and have the customers eager for the raffles.

I had great experiences with this laundromat up until the last pick up and drop off service on…read moreThursday, September 15, 2016. Their new delivery service is pick up Thursday mornings and drop off Thursday evening (same day service). How do they manage to wash all the delivery services in less than 24 hrs? It's simple, they DON'T wash it. When I received my laundry that evening I find that a lot of pieces including my linen could've never been put into a washing machine because it was in the exact state it was picked up... only folded. I didn't pay for folding service, I paid for Wash AND Fold service. Very disappointed in this downgrade because they had been the best out of many Laundromats up until now. Hopefully management gets this resolved ASAP.

Not a clean place very dirty ! The a.c doesn't even work it's horrible !. They offer free soap…read moreadvertisement on the front door, but don't even offer it to u I don't see it available at all. The employee lacks customer service . He doesn't even care for his job. Really horrible . Such a Mistake coming to this laundry place! It's open 24. Hours and u use a card for the machine . Does have a lot of machine available. Very slow going .

Pros: there are many machines and it is open until 2am every day…read more Cons: - It is dirty - the floor is absolutely filthy. It was 2pm on a Monday and the floor looks like it hasn't been cleaned in days. - Bathroom was dirty, smelly, extremely damp and humid, and there were no paper towels - there is not a dispenser present so that is why there are no paper towels. - There are too many children. This is more a clientele issue than the business' fault but these kids are running all over the place and falling and generally making everything very hectic. - Prices are way over priced and not clearly communicated. For example the driers are $0.30 for only 8 minutes. The washing machines do not show prices until AFTER you have paid - this is accomplished via a payment card instead of using quarters. AFTER you insert your card, then the value is deducted. Unless you're a regular you have no idea what you're going to be charged for a machine. Payment cards can be refilled BUT they charge $2 to issue a new card which is ridiculous. These cards cost pennies to purchase. I would say avoid if possible but if not, pay to just drop it off. Too crowded. Too dirty.

Love it hear very clean & the machines are practically new. The machines are A little expensive…read more But it's worth it.

First time went to a dry cleaner. The Chinese lady with big pretty eyes was nice to me and looked…read morelike she works hard. It costed 23 dollars for a winter jacket and stain removal of a hoodie. They both came out good.

Customer service, until two weeks ago it was great I used to go to the loundry Sunday after 12pm…read moretwo weeks ago I saw a new worker please that service is so bad I do not understand how it is possible to hire people like this woman, does not even know how to do accounts and we have to queue and the worst thing is that it gets rude

This place is pretty nice, clean, helpful staff, wifi, and open 24/7. Machines are up to date…read moreand prices fair. Will definitely keep coming here.