James was great helped me get my dream bike off the lot same day!! I can't thank him enough

Bought our new machine here in 2023. They straight out charged us a couple thousand dollars extra because of supplying demand and weren't trying to tell us that. The finance guy tried to get me to use one of my friends addresses with 10 acres or more up north to not pay sales tax and use that money to buy an extended warranty... sounds like fraud to me read more

Speak with Jimmy M. , he's a straight shooter, no haggling or hidden fees. Closed the deal on a new Yamaha R1 with no problems. Drove all the way from IL to Michigan and when I got to the dealership he made the closing process as breeze. Highly recommend this dealership and salesman! read more

I purchased a bike from Rosenau this past week. They beat the competitors price down the street and my salesman Jonathan was polite and honest. Also, a few weeks prior I purchased a great helmet at a great price (last years model) the salesman walked me through the helmet, talk me how to care for it, and made sure I didn't have questions I didn't even ask him and he volunteered his time. I cannot speak to all the poor reviews only my own experience. I'll keep using their services until I learn otherwise. read more

Absolutely unacceptable and dishonest experience at this dealership. I walked in to purchase a 2025 CBR 500R, excited to buy my first bike as young guy. After agreeing on an out-the-door price--which I was explicitly told included everything--I thought I had secured a fair deal. But what followed was the most manipulative and frustrating experience I've ever had with a business. The next day, I returned to finalize the deal. Lewis (the salesman) confirmed the quote and passed me over to Matt, who submitted a credit application that took two hours. After all that, they claimed there was an issue with the process and asked me to come back again the next morning. Eager and hopeful, I did--only to sit around for 45 minutes with no communication while they "prepared." Then came the real shock: the so-called finance manager presented a completely inflated price with hidden fees and forced 3 year warranty add-ons, claiming they couldn't be removed because "they needed to make more money." When I questioned this bait-and-switch tactic and asked for the agreed-upon quote, I was told--to my face--"life is unfair." I was trying to talk to my uncle to help me understand the terms better and the "finance manager" kept telling me to not do that as if he was trying to get me to sign the deal blindly. Despite having a strong credit score, I was given a 10.54% interest rate for a 60-month loan--another red flag. They clearly hoped I wouldn't notice the changes or would feel pressured enough to sign without reading closely. All this time they ran a credit app against a different higher final amount which wasn't communicated to me. This was nothing short of deception. They wasted my time, disrespected my intelligence, and tried to trap me into a deal with bad faith. Do not trust this dealership. Do not sign anything without scrutinizing every detail. And above all, avoid doing business here if you value honesty and transparency. I left angry, disappointed, and disrespected. I wouldn't recommend this place to anyone. Hope things change here. read more

-bought tires from them, took wheels off bike, gave them to them to install. Rear wheel got all chipped up from the tire change, noticed valve stems were dry-rotted and cracked, would have been a good time to change those, nope, i marked the weights, nope, not removed or replaced, must have been balanced? left work, called them, sat on hold 30 minutes till i arrived, yes they were done (no call). Avoid this place if you have a choice. -to be fair, they did call the next day and ask why i negatively responded to their post-service text asking for my opinion, but they're not getting their mitts on my bike again, so there's not much to talk about. read more

They do the best Jetski work around! Helpful, the Mechanic came out and explained everything and answered all questions I had.

GO SOMEWHERE ELSE!!!!! Worst place to purchase anything from!! They do not tell you about all of the fee until you are approved. They charge approximately $1500 for Assembly $1500 for freight and than tax, tittle. They priorities is to get over on you. 100 thumbs down!!!! read more

I've been doing business with these guys for a while now and they've always been great to work with. Bought my wife's Honda Rubicon from them a couple years back and Matt just helped me a couple months ago with purchasing my yxz 1000. Their parts and accessories are reasonably priced and their service department has kept everything in great shape, definitely recommend them after the questionable experiences I've had with customer service from other dealers in the area, and I've been to all of them within an hour or so. read more

Rosenau Powersports - Motorcycle Dealers Near Me - Dearborn Heights, Michigan

this place is an absolute joke. i drove hours from illinois after getting a clear price quoted to me through phone call for a four-wheeler. when i showed up, they tried to charge me $5,000 more than what they told me. no shame, no apology - just straight-up dishonest garbage tactics. this wasn't a mix-up. it was a scam. they added a very expensive warranty to the contract with out even mentioning it to me and also raised the price of the the four-wheeler by $500. not to mention we weren't just purchasing one four-wheeler, we were buying two of them. they clearly thought once we drove all the way there, we'd feel pressured to take the deal. that's the kind of shady business rosenau powersports runs - they lie to bait you in and then try to squeeze every dollar out of you once you're on their turf. sales team was completely unapologetic and acted like this was normal. the finance guy was giving us so much attitude and was acting like we were at fault and at one point basically told me that i could leave because he could have the four wheeled sold to someone else by the next day. if that's how they treat potential buyers, imagine how they'll treat you after they've taken your money. save your time, your money, and your sanity - go anywhere else but here. this place deserves every bad review it gets. please read through the contract before signing it because they will scam you out of your money!! updated i received a call today from one of the managers at this so called business and they sounded very upset over this review. the guy on the phone said he did not know people from chicago were so soft and that he was sorry he hurt my feelings. the whole time he was being completely sarcastic. i told him that everything i put on this review was the honest truth and he said he wasnt calling me a lier. so that just proves that they were trying to scam me and my friend. he proceeded to be very angry and sarcastic with me told me that he thouht he had made things right because he gave us a free helmet, goggles and gloves with the deal. i told him that those things did not change my experience at this place. he then told me he wouldn't have sold me the bike or given me gear if he knew i was going to be " a little b " he did not say the actual b***c word but he definitely implied it. not once did i disrespect this guy but since day one of me going to the dealership to make the purchase he has been nothing but disrespectful and rude. i told him if i would of walked into that office and signed the contract without reading it i would've been completely screwed over because the price of the bike was higher than what we agreed and so was the loan term. not only that, they added a warranty package without asking if i even wanted it. instead of the manager taking accountability for his dishonesty he just stood quiet. this was an overall horrible experience and this fake apology just felt like a set up to insult me. please do not buy from this place!!! be very careful!!! read more

Waited over a year for my JETSKI. Left a deposit over a year ago, and they tried jacking the price almost $10,000 more than manufactured pricing. Ridiculous. Absolute dirtbags. I understand charging full market value with no discounts but this is stealing! Will never do business with these scammers. read more

Rosenau Powersports - Overpriced invoice - Motorcycle Dealers Near Me - Dearborn Heights, Michigan

Had been looking for a Honda XR650, but had been having trouble. Dave from Rosenau reached out and told us he had one. We were a little hesitant to make the drive from Cleveland but Dave did what he could to reassure us and we got a fair price. When we got there Dave had everything ready, was very professional and informative. We got some extra items at a discount because we had bought the bike there; Amina helped us with these items and was great. Dave helped us load and secure the bike into our truck. The bike is exactly what we were looking for. Couldn't be happier. read more

I could write a long story about why you should steer clear of this place, but let me just say this. Worst service (parts and sales) of any business of any kind I've ever experienced. And getting your bike serviced here may be UNSAFE. Please just... don't! Rated 1 star... only because the app won't allow me to rate it zero. Although negative 5 is more appropriate. read more

This dealer sucks - most pitiful company I have ever dealt with! My sales guy is JIM ROY, as soon as the sale goes through he has nothing to do with the purchaser. I bought an expensive four wheeler grinding and making terrible noise at low speeds and this company refuses to deal with the issue. Please come ride the shit I bought before you deal with these clowns. Look at their reviews and ratings - horrible! read more

Seems weirdly over staffed yet parts and supplies department took forever, has an antiquated system, and didn't communicate any options. Place is a weird vibe they will probably rip you off read more

Wow! I am trying to get any service or help from any of the sales employees. The salesmen ignore you and they stare you down and good luck, getting any greeting or any help. An assortment of Jet Skis and waver runners are all bundled up in a small room. I have been in the showroom for over an hour and not a single salesman has approached me. A salesman has been on phone the entire time. Lots of customers and lots of workers walking by without any acknowledgement. I asked another customer why he was here and he replied loudly " this place is a joke these idiots have been ignoring me for the last half hour. I left after an hour of waiting. Chaos everywhere! My advice? Do not go here! Dealership: dirty overcrowded, bikes, jet skis all over the place. Dirty floors and walls. Parking lot is similar to the store...complete chaos! Horrible service! Idiot salesmen! This dealer is a joke! Go anywhere else! read more

This place is amazing and the employees are exceptional; especially Denny, that is in the service department, the three young people in the back of the accessory store, and Mr. John!! They are very knowledgeable, kind, and helpful. I truly enjoy getting my summer ride service there. The prices are reasonable and the customer service goes beyond my highest expectation! read more

Charged me 15k for a 10k bike, absolute ridiculous fees. The bike was damaged in transit, said they will replace the parts, and they never did. I will never go back there. read more

Bike was 10,699 ended up paying 15k after everything..they got me worst bike dealership ever

Something seems fishy with this dealer. I was making a fair deal to trade in a very low mileage motorcycle for last year's scooter. I knew the fair trade in value for my trade-in but their service guy said it needed a new clutch. My trade-in is essentially brand new with no noticeable mechanical issues, especially after a first service check up at the dealer. Feels like they want to low ball me on the trade. I'm not happy and they won't get my business. read more

This place has gone downhill, walked in, in need of a side by side didn't care about dollar amount, all I got was side eyed, looked down on and talked to like I didn't know anything. I laughed in their faces and went to bright power sports and bought same day my brand new side by side, bright power sports even knocked $2,500 off since it was cash only. read more

The absolute worst if I could give it zero stars I would I bought it 110 cc Kawasaki for my grandson. If he wouldn't of been brokenhearted, I would've canceled the sale. My salesman told me it would be $2800 plus tax and some service fees, docking fees etc. at the end when they brought me the paperwork it was over 60% higher than he told me yes $4500. They added a warranty for $600 never asked me service fee, docking fee, etc., OK I told them if my grandson wasn't brokenhearted if I don't come home with it, I would cancel the sale do yourself a favor and buy all your motorsports motorcycles, four wheeler, ATVs etc. from someplace else these guys just try to do nothing but gouge you have a nice day the general a.k.a. the general Brian Defrain read more

I went to rosenau power sports yesterday looking to buy a Honda Grom motorcycle. Listed at $3,600 on their website. I got there and checked out the motorcycle and spoke with a salesman named Jimmy Lewis. I repeatedly asked what the out the door price was and he repeatedly told me bs variations of "I'm not sure" "our finance adviser will go over that with you" never giving me a straight answer. Jimmy and the financial adviser argue for over a hour wasting my time being inconsiderate and just blatantly bad at their jobs, taking their time with a nearly empty showroom. While I'm waiting I hear the one and only other customer in the dealership talking about how outrageous the dealerships added fees are. followed by them complaining to salesmen and leaving upset and empty handed. At which point I start thinking how much they're going to up charge me. I told myself the most I would pay for this $3,600 motorcycle is $4,350 all said and done. After the clowns who work here waste my day lying to me and dragging me through their bs, I finally reach the finance office and get the bill. $5,800 for a $3,600 motorcycle. Laughable, but also very frustrating. At which point I laughed in the face of the albino guerrilla with a bad attitude behind the finance desk, handed back the paperwork and said I'm out of here. Do not go to this dealership. They will waste your time and try their very best to F**k you out of your hard earned money. read more

Rosenau Powersports - Check out this 2018 grom with 1,300 miles I got for HALF the price you clown a$$ mf's tried to charge me. - Motorcycle Dealers Near Me - Dearborn Heights, Michigan

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I traded in my 2016 Slingshot on a 2017 Slingshot SLR at Rosenau Powersports. I had an aftermarket security system installed and I had it turbo-charged. All the after market work was done by the the best in the USA. When I brought it to Rosenau to replace the stock plastic cooling system recovery container after it ruptured, (a flaw of the Polaris factory), I replaced it with a SlingMods system, all Rosenau had to do was take the old hoses and recovery container off and replace with the new system. That is remove and replace, but they managed to screw up my security alarm. It cost me over $100 to have my alarm system, that Rosenau screwed up repaired. I let them know, but because I tried to be fair, I asked them for nothing. My biggest issue with Rosenau Powersports is what I consider the lack of customer service after purchase. I spent $29,000 on one vehicle purchase, and they seem to not care after my purchase. The employees are nice, but I consider their work poor. They say they will call with an appointment date and then do not call. i.e. I have waited weeks for them to set a date when I could have the rear tire replaced on my Slingshot. After two calls with John the manager, I finally got a date to change the tire, once again this was after three calls and being told Rosenau would call me. I would never buy anything from Rosenau Powersports again and wish I had not. I bought one of the most expensive vehicles they sell and when I need service, I feel I am treated like a leper. I have no problem paying top dollar for top dollar service, but their service is some of the worst I have ever seen and overly expensive. I happen to be an airline captain of 45 years and a certified civilian A&P mechanic and jet engine technician from the USAF. If I could do it over, I would spend my money somewhere else.. Thank you. read more

DO NOT GET RIPPED OFF HERE! I'm 22 and went in with my dad after they told me the price of a seadoo spark trix would be 11k out the door and we came the next morning to buy it, they all of a sudden slapped on 4600 extra dollars of bs fees (surcharge, freight, and 3 other charges I can't remember) that they never said anything about. Then I called the first dealership I saw while I was in the store still and they said that hey would do 10.6k out the door no questions asked. Then our salesman got mad and said that's not true and went to talk to his manager and ended up matching the 10.6k within 5 mins of talkin to his manager after he said thay those fees are completely out of there hands and could do nothing and every other place will have the same fees , which they didn't. We ended up going to k and a cycle and they got us together and didn't bullshit us around. I also called another two places on my way to the 2nd place in case k and w screwed us like rosenau tried to (which they didn't that's where we purchased) but ALL 3 stores said was it the rosenau when I told them what had jus happened, THEY ALL knew that this store scams people and have a reputation for SCAMMING ! They tried to take advantage of me being young and my dad being 70. Do not go to this store as soon as u do they will lul u in with a pleasant attitude and then the day u come in to finalize they will add a bunch of bs charges then get rude when u tell them somewhere else can do better. My family owns a small business so I never do this but I just can't sit back morally and let anyone else go through the same bullshit they tried on me and my dad. read more

Walked in to buy a motorcycle. No one seemed to care. They sat at their desks and did nothing... So, I approached Joe S. at his desk and asked if they had a Vulcan S 650... he looked at his computer and said "No... We might have one in a couple months when our inventory comes in." Had to ask for his card, he gave me one and I left. Went to Bright Powersports on Dix Hwy... Met Jeff Jaynes, explained I was looking for a Vulcan S 650... He looked on his computer. Gave me a couple color options, and said "might be a few days" 30 min later he called, said he can get the bike I wanted today! He set everything up, got me a lower interest rate than my credit union. I got a call from Megan @ Bright to go over my paperwork and any questions I had. The Jeff personally delivered the bike to my house in Livonia that same evening. I signed the paperwork and the bike I really wanted is mine. I've bought many vehicles in my 55+ life... but NEVER had such a great experience as I did with Bright Powersports. Amazing people at Bright Powersports. I will never bother going to Rosenau again. read more

I had to get a few tires swapped for my goldwing. While watching and observing the interaction between the staff, management, and customers, in my opinion they are awesome. They have the most respect for their older and newer customers. They take great pride in making sure that all the customer's needs are taken care of. From the simple hello to asking if you want battles of water and even finding vehicles you want at a different dealer and having them hold it for you without any compensation for said other dealer. They just want you to be happy. Thank you for showing me that I'm not just a dollar sign or a number. read more

This place is honestly just terrible. Can NEVER get anyone to answer phones, especially in the parts department. When they do answer after hours and hours of trying, or being put on hold to be hung up on, they have zero idea what their talking about and will argue with you about just about anything. Nothing but ghetto uneducated staff. After being new to the area and trying this place for multiple different things I've realized it's just not even worth bothering anymore. Worst customer service I've ever experienced. Period.. read more

I live 2 minutes away from Bright Powersports but I'd rather drive here any day. The customer service is wayyyy better. Prices for accessories are fair. Only downfall is I was one signature away from buying a YFZ 450r and all of the sudden the price goes from $7500 to $10500. When asked where the extra 3k came from they said it's for crate fees and taxes. Nooooo thank you. I can't justify 3 grand in taxes and crate fees, that's crazy. I told him never mind and he said we can bring it down to $9500 but I still turned it down. I understand there's taxes and fees but 3 grand??? For all other reasons other than actually buying a new quad, I'd come here.. for parts and accessories, riding gear, ect. read more

Had a problem with a new bike from another dealer. These guys - from the Service Manager to the technician - were incredibly helpful and accommodating. Fortunately, my problem had a simple fix. Kudos to Frank and Anthony. Great to find service like you provided. read more

They do good work. More pricier than other shops though. Lucky for them, not too many shops around. Credit to their technicians though, they fix things up well. Staff can come off as a a little rough. Daniel who works in service is solid, honest guy and passionate about what he does. They do pressure situations though which is a bit annoying and don't offer options, not very flexible. This review is only in regards to services. I bought my own parts online and they installed it! read more

Deposit on fictional watercraft. After following up for the third time, I was told allocation changed. I called another dealer and they stated they got 100% of their allotted Yamaha waverunners. I only 'found out' after I followed up. Huh. I would have had another pwc over two months ago except for they sold something they didn't have. They do not care. Have no solutions for me. read more

This will likely be my last update for Rosenau...I'm pretty much done with them! Shortly after my previous update and after having my bike newly repaired and tuned-up I noticed something hanging from the bottom of my bike. It was the side-stand switch that had loosened up and fallen off hanging only by the electrical wiring harness. It wasn't a huge deal and I planned on fixing it myself to save a trip to Rosenau. I figured it may have just been a coincidence at that point. Fast forward a month and I'm riding home from work and I smell gas all around me, but thinking it was the car in front of me I paid it no mind until I stopped at my destination and realized that gasoline was gushing, GUSHING from somewhere under my gas tank and covering my clothing and the ground around me. I ended up stranded with a bike that wouldn't run without it leaking fuel so I left it in a church parking lot from that Friday until Sunday when I had the chance to go back up and assess the problem and hopefully fix it enough to get it home. I disassembled my bike's tank assembly and came to find that two of the auxiliary gas tank bolts were missing, several of the fairing bolts were loose and the rubber baffle that protects the fuel lines from being cut by the edges of the sheet metal gas tank was never put back in place. The gas tank had vibrated and cut through my fuel line. I had fixed it enough to get it home and realistically to keep it running well for a while but at this point I was pretty annoyed. I took it back to Rosenau and told them what had happened. I was VERY PLEASED that they were willing to fix the problem at no charge to me and I asked them to check a few other issues while it was there. They told me it was going to cost just the diagnostic fee for the extra work...no problem. Fast forward another 2 1/2 weeks and my bike still isn't fixed and I haven't heard anything from Rosenau. Bear in mind I got my bike running in a church parking lot with a pair of vice grips, some silicone emergency tape and an hour of my time. Seriously, someone needs to address customer service and communication here. I got a call that my bike was almost ready at the 2 1/2 week mark and then a follow-up notifying me that I should have my front valve stem replaced because it was dry and may fail...no cost for parts but it'll be $66 for the labor. I told them to take care of it while I wondered why they missed that during the tune-up inspection the first go-around. When I picked up my bike finally (after a total of 1 1/2 months in their shoppe) I asked them if they'd be willing to comp the labor on the valve stem as a show of good faith for their mistake and my aggravation. They did knock off about $40, hesitantly, and I appreciated that very much but I just can't deal with this place any longer. Sorry for the diatribe I just thought you'd like to know what the possibilities were. read more

To their credit, the parts dept manager (Steve) is a great manager unfortunately, at least 1 of his people is incompetent and rude. I'll take my business anywhere else. I'm just wondering; is flipping off a customer and telling them to leave, part of these new techniques they're supposed to be learning? The most disturbing aspect of this interaction is, the part I wanted to buy... is the same part on more than 90% of ALL motorcycles in the store. The front brake light switch! A basically UNIVERSAL part that this parts counter "professional" couldn't find. But I was made to feel that it was MY fault he couldn't find it! read more

I bought a King Quad 750 in August and i brought it in for its first service and they quoted me $188 which is a little high in my opinion seeing i just spent $8000 on a quad from them. They call me to pick it up and he's telling me its $320. I sell cars for a living and if i pulled that crap i wouldn't be in business too long! They tried to charge me almost $100 to plug/patch a tire. I will not return to this place for sales or service! read more

do not care about you after you purchase a bike. Try to sell you needless warranty. Give you a price without all there up charges ( freight, prep ). will Not be back. read more

I've been coming here for a long time. A long time ago, the store seemed bigger and better stocked and run compared to now. Still, they've got a good selection of bikes on the floor at all time, and the salespeople aren't too pushy. Their accessories department has a pretty good selection, too, and they can order pretty much anything you'd want if your bike isn't popular enough to warrant a lot of on-the-floor goodies. And if you order, you can trust that your stuff will actually arrive. Their good helmet selection is a bonus, too, and they have enough leather to make any PETAphile very uncomfortable. Moo. read more

Would give zero stars if Yelp would allow it. Worst customer service. My husband and I went in to look at bikes. One person sitting at a desk said hello. We were looking at the Harleys they had. No prices, but apparently that is the norm for dealerships these days. We spent approximately 20 minutes looking at and discussing the bikes and not one time did anyone come over to us to answer questions, even though it appeared that there were at least three sales people on the floor. Will never go back. read more

Hello to All, My name is MASON D., as I can't speak up of others who had that bad experience with this dealership. So I would write my own honest opinion. I have 3 bikes on my own, And two of them were only serviced at this fine dealership. first one there service department did some major work to it, since then, bike was running great, no issues at all and still own it. Second one I have done only an oil change/filter. So after a while I have noticed being Parked , some drops of oil under the oil tank. So went back to service, spoke with service manager, guess what, within minutes, he came out with one quart of oil, tools, and a MECHANIC! WOOOW!. He said will follow you to your house, and they did. Finding out, the oil filter was little lose, so the mechanic tighten it. After they left with an apology for it. So you tell me where would you have such behavior these days. They actually left work for me, and yes they always busy working. So it is a great dealership to do service, as never bought any bikes from them YET! but I go walk around sometimes, all I see such gorgeous bikesin there showroom. I would say an argument wont get you no where! so be nice about any issue, talk to them ,they will stand behind there work for sure. GOD BLESS read more

Hello world (I live 35 min away). (I was with my 9-year-old daughter also). Here is how customer service is not supposed to be. The young lady greeted as I walked up to the counter. I gave her my order confirmation. She was confused but she found my material. As I was standing there, I had some more ideas to buy more accessories for my 2014 Can-am spyder Rt limited Se6. she gave me one of my items it looked to be too short, so I took it to one of their can-ams on the floor, and it was too short. I came back to the young lady. I told her it was too short. Can I buy the roll instead? I was only gone for 4 min exactly. Her statement to me was and I Quote. (I can't help you with anymore I need to get my lunch) I asked her about My Hcm filter and my air filter. This is before the lunch statement. She said we do not have them in stock. After the lady was wrapping my purchase up, she immediately stopped everything and left. I ask her who is going to help me. Her Statement was and I quote. (I don't care they can help you; I need to go get my lunch). Now the other two guys were on the phone with a customer or helping other customer. That meant I had to go stand behind other customers to finished trying to get item for my motorcycle. (How do you think that made me feel?) (This Is not about me so I'm not going to answer that question its about customer service) Now the young guy was extremely nice as was the manager. The young man tried his best to help me find the filter. He was able to find it. He had given me some recommendations before I bought the filter. Now the guy with glasses is rude Has no customer service skills. He walks around like he owns the place. He was not interested in helping me at all. When the lady left, I was standing there he was on the phone he got off the phone and he looked at the next customer to the right instead of saying who's next or acknowledging me because I was standing waiting to be helped again. (I am a large man you cannot miss me) He also looked up a part that has nothing to do with my bike. When the young man was in the back looking for a part for me. Now when he saw the pretty lady he jumps as if someone lit a fire under his butt. Now this is a place I will not recommend for parts if you can buy on line from some else. (Do it) This place is a last result. read more