I recently stayed at the The Rose Hotel Chicago O'Hare while attending a business meeting, and I…read morewas genuinely impressed from start to finish. Dining: We dined at Thorn Restaurant & Lounge, located in the hotel lobby, and everything was exceptional. The food was absolutely delicious, the service was impeccable, and the cocktail menu did not disappoint. I highly recommend the Not So Old Fashioned -- definitely order it smoked! During our business meeting, we ordered breakfast, and I was blown away by the portion sizes. That breakfast burrito with the oven-roasted potatoes could honestly keep you full all day! Accommodations: The rooms are stunning. The décor throughout the property is modern, stylish, and thoughtfully designed. My bed was incredibly comfortable, and the large shower provided the perfect way to unwind after a long day. I also appreciated the charming old-school Frigidaire in the room -- such a fun touch! Service: From the front desk staff to the restaurant team, everyone was warm, friendly, and accommodating. The hotel even checked in with me via text throughout my stay, and when I requested extra pillows, they arrived promptly. This was my first time staying at this property, but it definitely won't be my last. I'm already looking forward to my next visit! #YelpEliteSquad

We stayed here for four days and three nights. Overall, the cleaning staff and front desk staff…read morewere friendly. This place is very convenient, it is close to the airport and train station for those that use it. This place also has an airport shuttle. There is a place that you can dine in, we went for breakfast. We just ordered breakfast and lunch items.

SHUTTLE INFO: If you're flying in, the free 24/7 airport…read moreshuttle is technically every 30 minutes. You can track it at TrackMyShuttle.com with code 2930, which is a lifesaver once you realize "every 30 minutes" can sometimes mean "whenever it feels like it" but it's nice being able to see where the shuttle is in real time on the map and I found it accurate. ** If you're at Terminal 2, head to baggage claim and out Door 2C. ** At Terminals 1 or 3, take the escalators down to terminal 2, door 2C ** And if you're at Terminal 5, brace yourself. You'll need the tram to Terminal 2 then walk outside to 2C. Walking is technically possible, but unless you've trained for a marathon, just...don't. ------------------------------------ When I landed (Friday, 10:30 PM), I waited forever for the shuttle. Eventually realized I could've just hopped on the Westin shuttle and walked over, about an 8 min walk. This is easily doable if you don't have a lot of luggage. Learn from my pain. Hampton Inn is only 10 minutes from O'Hare airport. Once I finally got there, though? Not bad at all. My King Suite was spotless, fridge, microwave, clean bathroom, comfy bed. Better than I expected. For $148 a night, it's a solid deal, especially for work travel. The complimentary breakfast (6- 10am) was actually good, real food, not the "toast and hope" situation you sometimes get at free continental breakfasts. All in all: once you survive the shuttle saga, the stay itself is clean, comfortable, and surprisingly pleasant. It's right next to the Orthopaedic Learning Center, so it's very convenient (1 min walk) if you need to attend any events there. Trust me, after a full days surgical course it's so nice to just easily walk back to your hotel hassle-free. Taco Bell and Small Cheval walking distance right across the street too!

Very cute hotel! Very clean and spacious. Extremely close to the airport making it convenient when…read moretraveling. A little on the expensive side but a nice hotel to stay in!

Location is the obvious selling point -- you can't beat being steps from the terminal, and for an…read moreovernight connection or early flight it does the job. Pro tip: skip the front desk and use mobile check-in. The lobby is cramped and almost always chaotic. Room service was a genuine bright spot -- fast delivery and the food actually arrived hot, which is rarer than it should be. The downsides are hard to ignore though. Hallways and furniture are worn, and the whole hotel is so dim it borders on depressing. The low lighting probably isn't accidental -- it does a decent job masking the condition of things -- but it doesn't make for a comfortable stay. Functional for what it is, but in need of a real refresh.

I came in late in the evening and left early in the morning. Location is excellent for a longer…read moretransit passenger like myself. Connected to the terminal 2, I think the walk was about 12 minutes. I didn't eat nor used any of their facilities. They have a gym, good place to stretch your legs after a long flight. Bed was comfortable and decent shower. It was a bit pricy for what it was but I guess I am paying for a prime location for travelers.

Stayed at the Hilton Garden Inn near the Chicago airport in Rosemont and felt it was a solid value…read morefor the price. Parking is an added cost, which is worth noting, though that's pretty standard for this area. One nice perk is the pool, which makes this a good option for families traveling with kids. There's also a small fitness area that works fine for a quick workout. The bed was comfortable and made for a good night's sleep before heading out. The room itself was clean and functional, but the furniture felt noticeably outdated and could use a refresh. Visually, the space feels a bit behind the times even though everything worked as expected. The free airport shuttle was a major plus and ran on time, making airport access easy and stress-free. Staff interactions were smooth and efficient without any issues. Overall, this hotel leans more practical than modern or stylish. It's a good fit for short stays or airport layovers. If you're looking for something newer or more upscale, it may fall short, but for convenience and value, it gets the job done. Efficient: Yes First-Time Friendly: Yes Would I Return: Yes JY review

I took at this hotel and then canceled well within their cancelation requirement, however, they…read morerefuse to refund my money, stating that I went through Priceline to book. I have proof from Priceline that I did NOT book through them, however, the hotel still refuses to honor their cancelation policy. They are keeping over $300 that they did not earn!

Today I stopped the executive chef in line while waiting for breakfast to tell him what a good job…read moreis people had been doing for us for the week that we've been staying here. Jose S. and Luis are masters of their craft. My eggs were perfect ever time. I even mixed it up on days to get over easy, and they were not a second overcooked. Jose was bright and friendly every morning. I would highly recommend this breakfast. In the evening, we really enjoyed the happy hour drinks. The bartender, Eddie, is so good! He was making his own sour mix, and muddling things properly. One of the best old fashioned I've had at a hotel. Just be sure to ask him for cherries as it's a thing in this area to not add them. Again, so professional and kind. I am super impressed. If anyone from the hotel reads this feel free to reach out. Matt H. Room 531

Poor customer service. GM was rude and arrogant. Stayed at 100s of hiltons and this was by far…read morethe worst customer service experience I've encountered. Hilton Diamond Customer Service did nothing to address. Waited 25 min in guest reception line for beer served in a paper cup. Appetizer's were sparse and not replenished. Went to eat at restaurant where we paid $70 for 2 mediocre pizza. Definitely recommend ordering delivery pizza for a better option to experience Chicago pizza.

most accommodating staff super friendly and clean! but PLEASE!!!!! get new washers and dryers for…read moreguest use!

Very strict don't come here with family or any group. Terrible Customer service .My child wanted…read moreto buy a drink and the attendant said I'm not accepting cash my drawer is closed, then she closed it. Not welcoming at all. Don't care about quiet hours unless it's male kids. There was a group of little girls running around all night who did not even confronted. The furniture in the halls is not unpacked. They are still covered in boxes and bubble wrap. But the legs are assembled so they can stand up. Also blame noise complaints on people sitting quietly in the lobby. They did not care about group check in , and the pool was unbelievably cold and shallow.There is also a window in the shower that is not completely opaque. Also there was menthol in the parking lot

There's a reason I have gold membership in Hilton Honors. It's the hotel chain I use when I travel!…read moreI came to this hotel for work conference, as well as two days vacation. My room had a great view of downtown Rosemont, and the bed was huge, very comfortable and clean sheets. There are plenty of electrical outlets in the room; given that I came for work this is important. There's also a little couch / divan by the window. Consistent with the quality of come to expect from Hilton, there was daily housekeeping. The conference spaces where the seminar was held, were clean, stocked with snacks, and had good acoustics. The gym, on the 10th floor, broken down into two spaces: one four cardio in the pool and the other for weights. The pool is heated and is open until 11pm. There are about 4 treadmills, and the strength section has a good mix of free weights and machines. The lobby restaurant had a good selection of Americana (think burgers & roasted chicken) as well as a really yummy green risotto and short ribs, as well as a hearty cab sab. Their penne vodka with chicken was another favorite. Remember how I mentioned I came for work? Well the USB adapter in my laptop must have not liked the turbulence on my flight and it got damaged. Well, the front desk employees were really helpful in trying to be defined another electronic store and eventually suggesting that just order it through Uber and they would hold it at the front desk. Great service there! The only improvement I would suggest is with the parking. When a friend of mine came to visit for a couple of hours, she was charged $40 by their third-party provider. It'd be nice if they had an hourly option for parking.

Great location, clean premises, courteous front desk and housekeeping staff. Easy to get an uber…read morefrom this location; keep in mind their hotel shuttle doesn't start operating until 5AM. Clean rooms (room 317) and it was very quiet, was able to sleep well and can depend on the wake-up calls set by the hotel. Love the Hilton Concierge texting feature - makes it so easy to get in touch without it feeling completely like you're just talking to a robot.

Came to Chicago O'Hare for a conference. A quick 10 min Uber from O'Hare which was nice, dropped…read moreoff and entered on the ground floor. It's not super obvious but you go up the escalators/stairs to check in on the second floor. Check in went fairly quickly and there's water in the check in area. Assigned a room on the 10th floor and glass elevators moved quickly. Hotel rooms all face inside; similar to a Embassy Suites. The room was clean and spacious but the toilet has a foot flush pedal which was a little weird. Hotel is also undergoing some renovations so perhaps it will be different in the upcoming year. This was a nice conference venue but not too much else. It's pretty far from downtown (1+ hour in traffic, 25 min without). There isn't a ton of casual seating space like I've seen in other Hyatts but there is some general spaces and coffee shop market with tables. Didn't spend much time in the bar area but it's pretty central and seemed like it was pretty active there every night.

I stayed at this hotel for five nights while attending school, and unfortunately, my experience was…read moredisappointing. During my stay, the building experienced a water outage that lasted an entire day. This meant there was no running water in my room, making it impossible to shower, use the restroom normally, or prepare for class. At the time, I was also dealing with personal health needs that made the lack of running water especially difficult from a basic hygiene standpoint. Not having access to water during that situation was extremely stressful and uncomfortable, particularly while trying to stay focused on my academic responsibilities. I had to reach out to management to address the issue and request a room change. While they did move me to another room, the situation was not handled proactively, and no assistance with moving my belongings was offered until I asked. In a hospitality setting, I expected more support during a disruption like this. After my stay, Candace from the hotel reached out and added 8,000 World of Hyatt points to my account, which I do appreciate. However, I replied to provide additional context on how significantly the outage impacted my stay and never received a response to my final email, sent on February 13, 2026. The lack of follow-up communication after that point was disappointing, and it adds to my experience with this company. I've had positive experiences with Hyatt properties in the past, which is why this stay stood out negatively. I hope the hotel improves both guest support during unexpected issues and communication afterward when guests raise concerns.

Lovely hotel. Nice service. Decent food. Few good restaurants within walking distance. Good shuttle…read morefrom the airport (that you can track online). The airport noise is somewhat to be expected due to the proximity. However they really need to improve the insulation in the conference rooms. In Warhol, it's so loud with the emergency door that you can hear all the street noise and the airport noise to the extent it's hard to hear speakers even with a microphone. And in other conference rooms, you can hear the airplane noise so loudly. Investing in better insulation in those areas would improve the conference experience. And I would recommend offering ear plugs as a guest amenity just for good measure. Otherwise honestly a good experience.

If only I could've stayed longer at this hotel! We ended up here because there was a storm in…read moreChicago and our flight couldn't land and we just needed a place to sleep for a few hours from about 3 AM to 8 AM. What a gorgeous place! I loved our suite, I took a bath. My boyfriend got up before me in the morning and closed the door between our room and our little couch with another bathroom area --nice! We had breakfast downstairs and the hostess was so amazing! So friendly! when we checked in without our luggage, the gentleman gave us free toothbrushes and toothpaste. Nice! I will definitely like to come back when I have more time to enjoy all the amenities.

I stayed at this hotel for five nights while attending school, and unfortunately, my experience was…read moredisappointing. During my stay, the building experienced a water outage that lasted an entire day. This meant there was no running water in my room, making it impossible to shower, use the restroom normally, or prepare for class. At the time, I was also dealing with personal health needs that made the lack of running water especially difficult from a basic hygiene standpoint. Not having access to water during that situation was extremely stressful and uncomfortable, particularly while trying to stay focused on my academic responsibilities. I had to reach out to management to address the issue and request a room change. While they did move me to another room, the situation was not handled proactively, and no assistance with moving my belongings was offered until I asked. In a hospitality setting, I expected more support during a disruption like this. After my stay, Candace from the hotel reached out and added 8,000 World of Hyatt points to my account, which I do appreciate. However, I replied to provide additional context on how significantly the outage impacted my stay and never received a response to my final email, sent on February 13, 2026. The lack of follow-up communication after that point was disappointing, and it adds to my experience with this company. I've had positive experiences with Hyatt properties in the past, which is why this stay stood out negatively. I hope the hotel improves both guest support during unexpected issues and communication afterward when guests raise concerns.

This is one of the less expensive hotels in this district. We chose it to attend a convention that…read morewas already fully occupied. The location is okay. Clean and reasonable. The layout is, to me, unique. I've not seen another hotel with this layout. It worked, though. The front staff was good. That desk seemed oddly small for the size of the place. It worked, though. The room was clean and comfortable. Shower worked well. Bed was comfortable. Card key worked the whole weekend. The breakfast was definitely good and plentiful. Well worth it if you're to walk all day. Plenty of seating as well. The bar is small and reasonably stocked. The bartender was excellent and charming. I wish I could recall his name. I recall his long mustache and his great disposition. He was the absolute best part of this hotel, and we only had a few drinks in total. The parking was the only negative. The "lot" was a mess, and a distance from both front and back of the hotel. There were a handful of spots near the back and front, and if you didn't find them, you were out back. Way out back. There, the parking was an unpainted free for all in parts. Definitely needs improving. Regardless, it worked and my car was unmolested. I would stay there again if necessary. The price was good.