My grandma was here for 7 weeks recovering from a broken shoulder and neck. The first few days they…read moredidn't feed here or have a dr see her, she also wasn't given her blood thinner for a month. She went to the hospital from pneumonia at the end and found out she had bedsores, hadn't been bathed or fed for 3-4 days and had terrible thrush in her mouth from teeth not being brushed for weeks as she wasn't capable of doing it herself or taking care of her ADL's. While a lot of the staff are pleasant and friendly they neglect the people there and are understaffed and the facility reeks. She is no longer here as she has moved to the springs in Richmond and is much happier. They also dis enrolled her from her medical plan and drug coverage without my approval as her POA. The name has changed from heritage house and is still going off the cms ratings of it being a high performing facility which is not true. Some staff there Social services Emily is great Tiffany is good Kailey is great Ally good Selena is good Brenda not good Jordan night nurse is bad asked her to not come in her room Have a friend whose mother actually died there last year from neglect which only found out about recently.

My 99 year old aunt was placed in The Willows from the hospital. She received wonderful care. The…read morestaff is absolutely top notch. The food was so plentiful and she loved being there. I cannot say enough good things about the facility and the staff.

I have been in here for a week. The staff has been very kind and helpful. The food is great and…read morethere are lots of activities you can participate in if you want. My complaint is about getting my pain meds. Right now I have been waiting an hour and 15 minutes. I have asked twice and still don't have it or an answer as why I don't. Most of the time it is late but not more than half an hour. This is ridiculous.

(Photos are ones we posted visiting last year)…read more I've been really impressed with the care my grandma has received during this difficult time. When I've called to set up a zoom call for a birthday or anniversary, they have been so helpful. I have really appreciated the interactions I've had with staff while finding ways for my grandpa to stay connected to my grandma.

This place looks so good - how could say no. Well, just say…read moreno. The Rehab is awful, they stand you up and that is about it. They say you refuse do to Rehab. NOT! They never clean the rooms. Dirty . I cleaned the room everyday when visiting my husband. They wrapped his leg so tight it bugled at the top it looked awful. Then they lied and said I grabbed the nurse when she came in. I touched her wrist. THEY DON'T CARE - I Moved him OUT. Wasted 3 weeks there had to start Rehab over. Oh plus he got a bed sore because they just let them lie in bed. PLEASE SCROLL DOWN TO THE 1 STAR COMMENTS !!!! HIT 3 STARS SO YOU WOULD READ THIS.

This facility is great they are very attentive to my care. The whole staff is very caring and take…read morecare of all my Needs. The aids are respectful to me also. They don't miss a beat.The environment is great the decor is very pretty during the Christmas season.I want you to know they bend over backwards to take care of my every need. I don't have any complaints.The quulityof care is extremely helpful. The staff takes care of all my needs and wants They have a diner. Plus they offer allot of activies here too. The looks of this place is great it's well kept. The staff is very kind.

This place is an absolute asset to the community. CHN is healthcare at its best and shining example…read moreof quality service! It is a wonderful place to work and very flexible!

From the owner: Home Health Agencyread more

I have talked to many people at that facility as well as left emails so I'm failing to understand…read morehow a generic ask at blah blah blah.com is going to be of any use. My father missed three important appointments because your staff neglected to complete the process of putting it in the transportation log. He has not received medication on time, nor woke for meal (since they have no activities for them to do, all he does is sleep...). Staff talking about private patient information while on a sidewalk smoking (Isn't that a HIPPA violation?) We are pulling my dad from your facility, I have contacted an Attorney. Given all the evidence I have as well as recorded statements of your staff just making excuses. An over haul of that staff and facility is needed. But we will see what happens, sp good luck and God bless! P.s. This and your response will be posted for the public to see.

From the owner: Brickyard Healthcare - Golden Rule Care Center offers 24/7 long or short-term skilled nursing,…read morerehabilitation services and memory care. Visit our website to learn more about how we care for our community.

Rest Haven has been there for me and my family on multiple occasions. The staff took such great…read morecare of my grandma in the rehabilitation center after both of her knee replacement surgeries. The nurses were very attentive my grandma said the food was amazing all in all her experience and our experience as family members was very excellent. I will definitely recommend and will definitely use this facility again if needed.

The rooms are nice and well kept by an outstanding cleaning staff! The Nursing Staff goes way…read moreabove and beyond the call of duty. They make you feel as if your family. Therapy do their best to help you to recover and assist you for transition. The Activity (Sunshine Girls) Dept have constant array of daily items to participate in. The kitchen staff make delicious meals that put to shame any Home or Hospital in the area (Dayton too). Rest Haven is by far the BEST! The total package is OUTSTANDING and if I need such a facility again, there is no place I would rather be.

So far so good, my mother has been there a week, and they have been very nice and helpful. The…read moreplace is very clean and homey we moved her there from the Atlantis, where she received terrible care, and could not even get out of bed now she is doing so much better with the care that they've given her, they are shortstaffed like every other place, but the energy they put into their work, makes up for it. ,

From the owner: For more than a century, Otterbein has remained committed to providing senior housing options that…read moreprioritize respect and foster a sense of community. Originally established in 1912 as the United Brethren Orphanage and Home for the Aged, Otterbein transitioned its focus to elder care during the 1960s. Recognizing the changing needs of seniors, Otterbein emerged as a trailblazer in contemporary senior lifestyle solutions, introducing some of the first Continuing Care Retirement Communities (CCRCs) in the country.

My sister is currently a resident at Maple Park. I visit a couple times per week; due to my work…read moreschedule, I usually visit early evenings and weekends. The majority of the times,I'm there; the aides function as baby sitters. sitting at the desk or other chairs minimally interacting with residents. Sometimes the TV is on but most residents are not wheeled close enough to watch or hear. Music is not played, although research clearly shows music is excellent therapy for patients with dementia, which the majority of residents suffer from. I will usually play music on my phone while there and residents visually perk up. A couple times, I've asked the aides to please put some music on to no avail. My sister is in her wheelchair all day from morning till night. When I come in, she is sitting with her head just hanging down. She is verbal and experiences minimal conversation with the aides, as they sit, observe with minimal interaction; virtual babysitting. The room is usually just dead silent. There is an activities lady who comes in during the week days and she clearly makes a wonderful difference for these dear residents. Early evenings and weekends are a depressing atmosphere at Maple Park. Ive spoken with my sister's social worker with minimal results. The aides appear bored and rarely smile with the residents. Thank you for taking time to read this.

This is not the prettiest facility, but please, please, PLEASE don't let that hold you back!…read more I moved my very sick father, from a beautiful facility in Carmel, where he was ignored, his health deteriorated, and he was hospitalized several times. The staff at American Senior Communities in Westfield takes care of their patients, keeps the family updated, and works their best to get every last benefit you can out of Medicare and Medicaid. The facility director gave me his personal cell phone number; and the head of nursing gave me her cell phone number as well. You will always be able to reach someone. It is a wonderful facility, that will take great care of your family member. One of my dad's nurses actually sketched a picture of him, and shared it with me; she truly cared for my father. I will take excellent care over pretty rooms any day.

I couldn't ask for a better rehab/long term care/memory care facility. The staff and care is…read moreoutstanding and incomparable!

I had a similar experience as the other reviewer on here, was sent to respite to get stomach pain…read moreunder control it was a disaster. I was in hospice for about three years, the first 2 nurses I had were great! Unfortunately I have several medical issues that hospice could not treat me for and the last 8 months I was in hospice were pure hell, the 2 nurses I had treated me poorly I couldn't get them to come when I needed help nor could I ever speak with the doctor EVER! When I finally revoked hospice I was left with no after care, they took all my meds away and I had no doctors set up to take over my care, it was very unprofessional and I'm still trying to get on my feet. I would suggest you or your loved one are certain you're going to pass under 6 months before you contact a hospice facility. I can not recommend Reid hospice because of the hostel way I was treated at the end but there are other great hospice services not affiliated with Reid and I recommend you do your research before committing. Nobody should be treated the way I was and I pray Nobody encounters what I did. The receptionist is amazing there I can't say enough good things about her but the nurses are given too much authority when the doctor should have been more involved with the way I was being treated. Shop around and good luck to you.

Unfortunately, I'm in a position to review this…read more In March 2011, my mum was diagnosed with Pancreatic Cancer. This came on the heels of an unrelated Bladder Cancer that had been completely removed. She started chemotherapy after some debate and thought. The first two, differing treatments did not go well, but sparing you details, I had called her Internist and he set up an assessment visit with these people. Yvonne was extremely compassionate and tried to make things as smooth as possible. In a week, she had gone from barely breathing and barely conscious to nearly her regular self. After a couple more weeks, we canceled hospice care. Jan, the assigned nurse, and Virginia, the aide came to visit, rather than stay with my mum. There were several months where I provided care but the pain was increasing horribly. Maybe, 5 weeks before she died, we re-engaged hospice again. Mum had been experiencing horrific pain and the meds just weren't enough. She would wake at 9:30 or 10 in the morning, the pain would start about 11, and with all the meds I could give her, she would be unconscious from 3 to 10 at night. When she woke, I helped her to bed, as she was generally too weak to walk. Yvonne returned to do the assessment and Jan was assigned to be the visiting nurse. Several days into it, Jan asked if mum would like to go to hospital to better manage the pain and mum agreed to it. I'm sad to say that things were not as good as they should have been. Hospice shares an area on the 5th floor and they have possibly 6 beds. The admission and room assignment were done before we arrived, but the pain medication was nowhere to be found. It took nearly 3 hours for anything to be given. For two days, they went through the same cycle that I did, which made me feel vindicated, but still unhappy. The nurses assigned to the hospice beds were not hospice nurses. Several of them were uncomfortable with the dosages prescribed and given. This changed, except for two LPNs, during the time of her stay. Part way through the third day (the second full day) there, hospice nurse Marg showed up and took control, even though it was the end of her shift and she could have gone home. She changed things quite a bit and we argued about how to handle things and she actually listened to my input. She and Jan worked tirelessly. It was late when mum finally drifted off into unconsciousness. In any case, it took a few more days to get 24 hour control of the pain and then, they had to convert the meds to something I could administer at the house. They got it figured out, we took mum home, and things returned to the other routine. Sorry to go into so much detail but it's difficult to explain otherwise. The group did fine when they banded together. When they acted as home health care nurses, I think it wasn't so good. Perhaps, it was the cancer, the pain, and the meds, but it was much tougher for them to handle. They were helpful, but I'm not sure to what extent they could have been helpful. One thing that struck me as amazing was that several of the hospice workers showed up at the funeral home, hugged, and talked to me. I did not expect that, and I'm not sure that I could ask more. It takes special people to work in hospice. I couldn't do it.