This is such a great place!!! Doesn't feel like a facility, feels more like home. Everyone is…read morelaughing and being able to enjoy life again!

StoryPoint has been wonderful for our parents and family. We moved our parents into an independent…read more2 bedroom apartment in September 2021 under some extenuating circumstances and everyone at StoryPoint have gone out of their way to make them feel comfortable and welcome. At this time we would highly recommend this living facility.

families stay clear of Otterbein. Their admission office does not disclose everything when they…read moremeet with their families. We had everything set up to go for our loved one and was told Gotcha we will only approve on a limited bases as your family is not rich enough. one would think 4 hundred thousand is a lot to bring to Otterbein. Otterbein did a bate and switch with our family. Please trend carefully when making a decision to go to Otterbein.

The Home Health Teams (PT, OT, Health Aids, Nurses etc)AWESOME AWESOME AWESOME! I became a full…read moretime caregi ver for my grandmother this past summer! I knew little & was taught less by a fellow caregiver! By the grace of God were my grandma and I blessed with the BEST team of girls & trainees I have Ever had the pleasure of working with! I can not put these girls on a pedestal BIG ENOUGH to describe How Fabulous each and every employee was! When I explained to each and every home health team member that I was so very new as a caregiver, each and Every member was consistently patient, and precise about how,what and why things are done the way they are for the elderly. If I had a question they answered it, I had thousands! My uncle bought a Nu Step for my grandmother which none of us knew how to use alas Mallory (PT) was right there and delightfully willing to explain every lever, button, and knob! Even after the nurse had released her from care, when an emergency situation occurred Marcie (nurse) was at the house within the hour! Whether it is the TCU unit or home health Otterbein is a necessity if help is needed for the elderly enduring rehabilitation. I assure you I have seen where the facilities you DO NOT want yopur loved ones in!!!!!!

Just moved my grandmother here and can already tell it will be much better for her living here than…read moreher last location which will remain nameless. Her room is very large and it also has a sitting area and a small kitchenette. The bathroom is large enough for her and her walker which was a problem at her last location. The staff here were beyond helpful and made my grandma feel welcome the second she walked in the door for the first time. The staff to resident ratio is great here too, so my gma won't get lost in the crowd and she'll actually be cared about on a more personal level. The meals are freshly cooked and the place is kept very clean. They have a lovely rescued dog that lives on site named Ollie who greeted my gma with a very cheerful tail wag and wiggle. So far I think my gma loves the place.

I'm leaving this review based on my experience while providing care to a resident at Maple Knoll…read more Unfortunately, I was extremely disappointed and uncomfortable with what I witnessed. During my time there, I observed situations where a resident's call light remained on for an extended period while staff members were sitting in the hallway talking and laughing. I found myself having to assist with many of the resident's needs because staff were not responding as promptly as I would have expected. I understand that I am there to provide support, and I am more than willing to help, but there are certain things I cannot do because I do not have the same access or responsibilities as facility staff. I also witnessed interactions from some staff and therapy personnel that came across as impatient and unkind. Residents in a care facility deserve patience, dignity, compassion, and prompt attention--especially when they are asking for assistance. What bothered me most was seeing staff socializing and laughing in the hallway while a resident was waiting for assistance. Whether or not there were other circumstances I was unaware of, the situation did not give me confidence in the level of attentiveness being provided. I'm sharing this because I genuinely hope management takes these concerns seriously. The residents deserve better. They deserve to feel cared for, respected, and heard--not like they are an inconvenience.

Took good care of my Mother and rehabbed her nicely Would…read moreloved to have had a longer stay but insurance companies run the world now

It's a nice facility and the staff directly involved with helping my great aunt while she was there…read moreI believe did a great job. But the communication was horrific regarding the administration especially the social worker, some other departments and even the president. I was POA and so many times phone call messages were never returned as well as email requests. She lived there two years before she passed away 2 months ago. I live 500 miles away and did my best to insure all her needs were met and then some. Communication is so important but in my opinion they failed in that area.

I was transferred to W.V. from a Florida facility. The REHAB facility was very throughly equipped…read morewith rehabbing my orthopedic injury, & the staff was EXCELLENT. This is a non-profit facility, & yet they strive to do the very best for their GUESTS. I stayed an extra month, at my personal cost, in the retirement area, where the facility, care, & dining was also excellent. One has to see it to believe it.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

My mom has been living at brookdale centenial park for 2 years in assisted living…read more The setting is more like home and is not large like most facilities so the care is more personal. They have a knack for hiring wonderful caring people which I believe is most important in my moms care. After visiting and having mom actually live in several facilities I am so glad we found Brookdale. You really dont know what you are getting until you move in with some places but with brookdale what you see is what you get. A wonderful place your loved one can call home.

Do not be misled by the attractive facility. Your loved one will not be safe or adequately cared…read morefor here. The aides do their best but are overworked and underpaid, so understaffing and turnover are huge problems. Brookdale is listed on the New York Stock Exchange, so profits, not residents, are their primary focus. My relative lived there for 2 years. With frequent changes in management, we kept thinking things would improve, but they only got worse.

Quality of care is horrible. My mom pushed her "button" to get help and it took 2 hours for anyone…read moreto check on her. I heard from others that this is extremely common. Totally unacceptable.

Just met the new Chef for the Memory Care unit this morning! What an amazing breakfast he was…read moreserving, and so beautifully displayed. My dad loves to eat and this chef is amazing with the special needs of these residents.

My grandma was here for 7 weeks recovering from a broken shoulder and neck. The first few days they…read moredidn't feed here or have a dr see her, she also wasn't given her blood thinner for a month. She went to the hospital from pneumonia at the end and found out she had bedsores, hadn't been bathed or fed for 3-4 days and had terrible thrush in her mouth from teeth not being brushed for weeks as she wasn't capable of doing it herself or taking care of her ADL's. While a lot of the staff are pleasant and friendly they neglect the people there and are understaffed and the facility reeks. She is no longer here as she has moved to the springs in Richmond and is much happier. They also dis enrolled her from her medical plan and drug coverage without my approval as her POA. The name has changed from heritage house and is still going off the cms ratings of it being a high performing facility which is not true. Some staff there Social services Emily is great Tiffany is good Kailey is great Ally good Selena is good Brenda not good Jordan night nurse is bad asked her to not come in her room Have a friend whose mother actually died there last year from neglect which only found out about recently.

My 99 year old aunt was placed in The Willows from the hospital. She received wonderful care. The…read morestaff is absolutely top notch. The food was so plentiful and she loved being there. I cannot say enough good things about the facility and the staff.