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    Rose Ronald A DDS

    3.3 (3 reviews)

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    6 years ago

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    7 years ago

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    Mike J.

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    8 years ago

    prompt....attentive staff. the doctor. reviews x-rays on the spot...and offers step-by-$tep options how to proceed..

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    Aspen Dental - Springfield, PA

    Aspen Dental - Springfield, PA

    3.0(2 reviews)
    3.8 mi

    The office does great work, especially one of the wonderful dental assistants. Her name is Lamika,…read moreand she did a great job with taking x-rays in a manner that was quick and professional.

    If no stars were an option that is exactly what I would give, based on lack of professionalism and…read moreinability to provide products they advertise due to lack of expertise and poor work ethics. Timeline of Events as follow: Nov. 2023 - I had a consultation was provided with a quote, during consultation I asked all questions and advised on my needs in order to make a decision as whether or not to do business with them. Dec. 2023 - I go into office for fitting at which time receptionist produces bill that is $150.00 in excess of what I was quoted. I bring this fact to her attention. She goes to office manger who advises that as a courtesy they will write off the $150.00. In my mind I'm thinking this is not a courtesy and where did this extra $150.00 come from? Dec. 2023 - I pick up product and it's incorrect color, Aspen agrees to remake it. Dec. 2023 - I pick up remake 7 days after. Jan. 2024 - Less than a month later the product breaks. Aspen advised they will remake. Upon picking up the remake I advise them that there are minor modifications I need which I was told can be done by the in house tech. The receptionist is adamant that it must be done by the doctor and gives me an appointment with the doctor. Jan. 2024 - Day of the appointment I am notified by Aspen that they need to cancel the appointment due to the doctor not being in due to sickness. I advised the receptionist that I don't need to see the doctor I need to see the tech again receptionist is adamant that appointment is needed with the doctor. Jan. 2024. - A few days later I go in for scheduled appointment only to be advised that the tech is not in and the doctor cannot handle. So I'm again given another appointment. Jan. 2024 - I finally have the appointment with the tech whom when making the requested modifications damaged another section which now resulted in them having to do another remake. Well as of today I went in for appointment to pick up remake. I requested two modifications which again I was advised the in house tech can do. I'm sitting in the chair I overhear the Dental Assistant conversing with tech about the modifications that I was requesting. The technician becomes unhinged screaming at the top of his lungs that he is not doing another remake (mind you I didn't request a remake I requested a modification) and how he is done with this. From there the Office Manager comes in telling me that the Doctor will be in. I first advised the Doctor of my dissatisfaction with the tactless unprofessional behavior of his technician and further advised that the technician owed me an apology. The Doctor continuously tried to justify the behavior of the technician. Further along in conversation I am giving the Doctor back his words with respect to modifications that he told me could be done in house. The Doctor becomes extremely annoyed advising me that he does not like the fact that I am continually saying "You told me", I'm thinking to myself this is weird and everyone in this office is weird. Trying to remain calm and refrain from using trigger words, I communicate to the doctor the very minimal modifications I needed done, the Doctor says that he can do them. I then question if he the Doctor could do them what was the issue with the tech doing them? The Doctor responded perhaps he doesn't know how. Ultimately I expressed my dissatisfaction with the practice a whole as well as the product received. I was offered a refund which would have required me to leave the product which wasn't a doable option. I did express to the Doctor that I would be filing a complaint with the PA Attorney General's Office. At this point the Doctor became unhinged, and in doing so the behavior of the tech was understood as behavior start with the head. Unhinged Boss produces an unhinged worker. The proper way this should have been handled would have been for the Doctor to apologize for the horrendous experience from inception to present , and to offer a full refund without requiring me to leave the product.

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    Aspen Dental - Springfield, PA
    Aspen Dental - Springfield, PA
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    Swarthmore Smiles

    Swarthmore Smiles

    5.0(1 review)
    2.3 mi

    My journey for a new smile is complete and I want to thank Dr. Mark Forward (Swarthmore Smiles )…read moreand the office of Dr. Christie, Dr. Drane and Dr. Forward Othodontics. It was a long journey because of the Covid situation, but we weathered through it and after my braces were removed, and I would like to add, Doctors Christie and Drane were so wonderful and patient with me. I felt so comfortable and it was actually fun seeing Dr. Christie Dr Drane and Kristen every few weeks. Then I meet Dr. Mark Forward and the transition started and now here I am with a new smile. Sometimes my braces needed adjustment when I saw him and he would adjust them and joke about helping his father during the summers with orthodontics. His staff and assistants made me feel so welcome, I felt so safe and I felt I belonged to the "family". After Dr. Forward finished my new smile, I immediately went to Dr Christie to show her. What a wonderful group of professional dentists and orthodontists. I couldn't ask for anything more. I hope a lot people see my review and will contact Swarthmore Smiles and Christie Drane and Forward Orthodontics if you need braces. They are kind, patient, professional and top of the line. Thank you Dr. Mark Forward, I am smiling now more than ever!

    From the owner: Swarthmore smiles is a family dental practice with a focus on patient satisfaction. We strive to…read morebring patients state of the art care while catering to individual needs. Our stress free environment is welcoming to all age groups and provides all the latest services including invisalign and implants.

    Rose Ronald A DDS - oralsurgeons - Updated May 2026

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