1. Rose Haven Bakery and Venue

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Austin, TX

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Rose Haven Bakery and Venue

3.8 (4 reviews)

Rose Haven Bakery and Venue Photos

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10 months ago

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2 years ago

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2 years ago

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First and foremost, I would like to acknowledge that the venue is truly beautiful. It exceeded our…read moreexpectations in terms of its appearance and provided a stunning setting for our event. Unfortunately, our overall experience was significantly overshadowed by the numerous restrictions and limitations that made planning and executing the event far more difficult than we had anticipated. We fully understand that every venue has rules and policies that must be respected. However, the limitations imposed were far more restrictive than expected and made it difficult for us to provide the experience we had envisioned for our guests. Throughout the planning process and during the event itself, it became clear that there were many operational restrictions that were not disclosed prior to signing the contract. These restrictions were only communicated after we had already made our deposits. While we understand the importance of venue policies, greater transparency from the beginning--or a more flexible approach--would have allowed us to make better-informed decisions and avoid unnecessary stress. We expected to work with a team that would collaborate with us to ensure the event ran smoothly. Instead, we were consistently met with numerous restrictions that significantly limited our ability to deliver the event we had planned. Some of the restrictions we encountered included the prohibition of indoor cold sparklers, dry ice effects, and even a custom dance floor decal in the center of the dance floor. We were also not permitted to install any decorations on the ceiling or walls. Additionally, we were required to keep the music at a very low volume. We were specifically told that if the volume was increased, the event would be stopped. This warning was delivered by the venue administrator who was overseeing the event. Unfortunately, the administrator's attitude throughout the event was disappointing. She was uncooperative, appeared visibly annoyed at all times, and interacted with us in a manner that made us feel as though she was doing us a favor by allowing us to use the venue, rather than recognizing that we had paid a significant amount to rent the facility. Her demeanor was unprofessional and detracted from what should have been a joyful and memorable celebration.

We had our wedding at The Arlo in November 2024. The Arlo is…read morea stunning venue. It has everything you could dream of if you're wanting a modern, classic style wedding. I had a dozen bridesmaids, and we were very comfortable getting ready in the spacious bridal suite. We loved having a separate groom's cabin for the guys. They keep the grounds maintained, and the inside very clean. There are so many perfect photo opportunities including the fireplace and lawn where we had cocktail hour and the grand staircase outside. It was very easy to work with the Arlo staff; I mainly worked with Jeannie and Melonie, but everyone I communicated with was very professional. Our final walkthrough meeting went very smoothly. I would recommend this venue to all couples getting married in Austin.

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The Arlo
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The Terrace Club - ballroom with caterpillar table setup

The Terrace Club

4.8(117 reviews)
4.9 mi
Women-owned & operated
Locally owned & operated

We had the most beautiful, PERFECT wedding ever at The Terrace Club! We truly cannot thank Hunter…read moreand Marlana enough for all of their hospitality, kindness and dedication to making our dream wedding possible. First of all, the venue sells itself. It is absolutely GORGEOUS and I love how the staircase in the backyard is part of the aisle that the bride makes her entrance from. So unique! Also, because the venue has the reception hall upstairs, it has an outdoor balcony where our photographer was able to capture one giant group photo with us and all of our guests. Also unique as not many other venues have the capability to do this. Their all-inclusive route was 10000% the best way to go! We paid a per-person price and it included the catering, the tables & chairs, all of the cutlery/plates/linen napkins/chargers, the table cloths, the table decor (excluding floral), additional venue decor, and the setup AND clean up of EVERYTHING. We opted to pay a little extra to have Marlana as our day-of coordinator, but she was in constant communication with us from the very beginning. All of this seriously made our experience such a breeze and we are so grateful! Hunter, the venue owner, is so sweet and very accommodating! Every time we brought up a concern with her, she was quick to make adjustments and solve any problems that came our way. We are beyond grateful for her support and flexibility!!! Marlana, our coordinator, went above and beyond!! She recommended a local, inexpensive DJ who we ended up booking - we had an incredible experience with Milo! She was so knowledgeable and helpful when it came to me sourcing additional decor items I needed, such as fake flowers since I'm allergic to real ones. She also was EXTREMELY knowledgeable when guiding us through the wedding ceremony, the timeline for the entire day and even got in touch with all of our vendors to ensure that they knew when they needed to arrive. I am especially grateful for Marlana and her dedication to making my dream wedding a reality. Both Hunter and Marlana did an incredible job of preparing for everything ahead of time, which contributed to the success of our big day! We legitimately had no hiccups and I truly believe that it's due to all of Hunter and Marlana's communication, hard work and commitment to making our day as special as possible. THANK YOU TIMES A MILLION to the team at The Terrace Club!!! We appreciate y'all! 11/10 recommend that you book your wedding at The Terrace Club!

The Terrace Club was my wedding venue for my January 4, 2026 wedding. Now that I finally received…read moresome items I had left there, I can write my review. I'm giving this venue 2 stars, and to be clear, that rating is entirely due to the coordination services I paid extra for--not the venue itself. The property is genuinely beautiful. Both the indoor and outdoor spaces made for a stunning wedding backdrop, and everything was well-kept. Hunter, the owner, was also a pleasure to work with--professional, kind, and clearly invested in the venue. The base package we booked (which did not include coordination) was a good value for what was provided. Unfortunately, the $2,000 I spent on the 90-day coordination service was, without exaggeration, the worst money I spent on my entire wedding. We were told this was a 90-day coordination package, but aside from the standard décor meeting that is already included for all couples, there were essentially no services provided until about six weeks before the wedding. This was incredibly misleading and not what was promised. Our coordinator, Marlana, was consistently unprepared for meetings--repeatedly asking questions I had already answered and pushing back on details that were important to me. The timeline she created completely ignored my priorities, leaving only 45 minutes for dancing despite me clearly stating that was my number one focus. I ultimately had to create and manage the timeline myself, which defeats the entire purpose of paying for coordination. On the wedding day, the lack of professionalism and organization became impossible to ignore. I was directing vendors and answering questions during my own photos. Even my photographer had to come to me multiple times because they were given an incorrect timeline. Marlana was nowhere to be found during key moments like getting ready and photos--times when a coordinator should be most present. Basic service elements were also neglected. The soda bar was unmanned for most of the night, the champagne tower was never distributed to guests, and water stations were repeatedly empty. These are fundamental responsibilities that should not require constant oversight from the bride or her family. The dance floor moved like it was going to break the whole night. The comments about the lay out being excluding are also accurate but we knew it may be that way when we signed. To make matters worse, I was never informed that tours would be taking place on my wedding day. While I was getting ready with my bridesmaids, a group of strangers nearly walked into the bridal suite because the door was unlocked. My mother had to stop them and tell them it was not an entrance. This was a major breach of privacy and completely unacceptable. The most disturbing moment, however, was when my mother went to find Marlana to address ongoing issues. During that interaction, Marlana put her hands on my mother and told her to "calm down." That is completely inappropriate, unprofessional, and unacceptable behavior in any setting--especially at a wedding where emotions are already high. There is no excuse for putting hands on a guest, let alone the bride's mother. To make matters even more disappointing, my mom ended up doing much of what a coordinator should have been responsible for throughout the day. As the oldest daughter and the first to get married, it was really important to me that she be able to fully enjoy the day. Instead, she was managing issues and filling in gaps for a service I had already paid for, which is incredibly disheartening. Lastly, we accidentally left a few items behind at the venue. That same night, Marlana texted asking what to do with them, and I was told they would be mailed out shortly that week. After hearing nothing, I followed up in mid-February and was told they would be sent the next day, but again, nothing was sent. It wasn't until mid-March that I was finally notified a package had been shipped, and I received it around March 18--over two months after my wedding. While I understand it was ultimately my responsibility not to leave items behind, the communication around this was completely misleading. Had I been told it would take over two months, I would have made other arrangements. In summary: the venue itself is beautiful and worth considering for the price, but the coordination service was disorganized, unreliable, misleading, and at times completely inappropriate. I strongly caution anyone against paying extra for it.

Photos
The Terrace Club - Ballroom with caterpillar table setup

Ballroom with caterpillar table setup

The Terrace Club - Cake table

Cake table

The Terrace Club - Head Table #2 Dinning

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Head Table #2 Dinning

Rose Haven Bakery and Venue - bakeries - Updated October 2026

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