Absolutely the worst experience ever with a delivery. Have always dealt with Luckstone whom I HIGHLY recommend for all your stone and hauling needs. Above and beyond customer service.
Rose hauling suggested a #3 stone for setting up a shed on. This stone is EXTREMELY way to large for raking or leveling to set a prebuilt shed on using concrete block. I'm truly at a loss for words that a company being in business this long would have made such a grave error.
After recommending the wrong stone they set up the delivery. It was asked a number of times and communicated to the driver on site that we needed it spread as much as possible. Mind you the driver was able to drive to the location of where the shed is being placed, no trees, no overhead powerlines, no buildings in his path.....however He COULD NOT SPREAD****HE DUMPED 4 yards of #3 stone right in the middle of the shed location. What in the world did he or anyone expect us to do with this. RAKE IT?????? I've never been so taken back by such blatant laziness and disregard for putting a customer in such a situation.
Now, Rose Hauling completely blames us for the incorrect stone....which keep in mind THEY suggested since we had NO IDEA what to get and for the driver NOT being able to spread NOT one bit....but could clearly dump.
Never again will I deal with such a company that takes no responsibility NOT EVEN AN APOLOGY. Which did I mention we now have to pay someone an additional $100 on top of the almost $400 we paid to deliver 5miles if that, spread this LARGE pile of VERY LARGE stone so that the shed can be set up tomorrow.
Again, if you want a very customer service oriented company deal with Luckstone in Ruckersville. If I could give a NEGATIVE number this is truly what this business deserves. read more