ABC Moving moved furniture from our old home to storage on 9/29/21 and then moved us into our new…read morehome on 10/11/21. We paid $1227.50 for the first move and $987.50 for the second move. Before making the second payment, I made the lead person, Joel, aware of several pieces of solid, high-quality wood furniture that were damaged or blemished during the move. Joel took photos of a few of the items and called the owner, and we were told the owner, Jennifer Eckles, would get with us the next day to discuss an insurance claim. Joel was apologetic and genuinely concerned and told us we had 90 days to make a claim with TxDOT. We never received that call from Jennifer. Four weeks later on November 7, I sent an email to Jennifer expressing my frustration and disappointment in the lack of concern and follow-up to resolve the situation. I specifically asked her to advise how/where to file an insurance claim in order to make something about this right. After sending the email, I also sent her a text advising that I had sent an email and asked her to take a look and get back to me. She responded to the text and said she would get back to me that evening. A week later, I still had not heard from her to discuss a reasonable resolution. I scheduled a reputable furniture repair person to do an assessment and make repairs to the most damaged pieces (i.e. dining room table with a swipe of surface scratches 12 to 18 inches wide across the length of the table; bedroom dresser with pressure divots across the dresser's top; deep gouges to a 50-year old chest; blemishes and chunks of wood missing from chair legs). Repairs were made on-site in my home for $200. I filed a complaint with the BBB a month after the move after having never received a call from ABC. ABC never responded to the BBB either. As a courtesy, I reached out to ABC on 12/3/21 by text. The owner did call that afternoon and agreed to Paypal $200 for the repairs. Payment has never been received and the owner never responded to a request for a status update. Small businesses work hard to earn every penny they make so filing a complaint and writing a harsh review is not something I wanted to do. Even though ABC's moving crew was polite and worked hard to move my household, I am extremely disappointed in the lack of professionalism demonstrated by this company and do not want others to endure the same experience. It's reasonable to understand that stuff happens and possessions can get damaged during a move, but when almost every piece of furniture is damaged in one way or another, then corrective actions must be taken. I've given this company every opportunity to step up to the plate to make things right and they have chosen not to do so. Don't trust your possessions to this company . . . move on down the road with a much more professional and reputable company. The ABC of "moving" is to NOT do business with ABC Moving in Whitehouse, TX.

They guys are fast , friendly and efficient . Who knew moving could be so stress free ! Very…read moreaffordable ! Would trust them with anything !! Thank you guys !!

They broke my bed frame then rigged it to make it look like it was fine. Once I got the…read moreconfirmation number and once I had time, I called them to give the confirmation number. I am a vocal amputee so I have to use a hand held device to speak. I was hung up on 5 times, one of the times I was told she could not understand me so I asked what I needed to do to help her understand me and her response was " Talk better ". I was appalled and as I was explaining my situation, she hung up on me too. Completely unprofessional and unreliable! I'm going to have to get their physical address and march in there so they have no chance of hanging up on me then!

I think they hired some off brand movers that did not know what they were doing. They put my bed…read moreback together the wrong way , screws were bent and furniture was damaged. There was no type of organization involved when moving my furniture which caused a lot of delay and time spent to move a two bedroom apartment. I will not be using these movers again. They were also late. Do better.

Very professional and responsive. Move day went smooth and fast despite the weather. Good price…read moreand attentive move from start to finish. High marks all around for the entire team.

From the owner: We focus on your moving needs specializing in the care of your personal belongings from start to…read morefinish safely, professionally, with integrity and trust you can depend on.

Paid this owner a good amount of money to damage my belongings. This owner has a ton of reviews…read morethat all say the same thing... The owner tried to blame his movers carelessness of screwing up my fridge by removing the doors and putting dents in the sides because it was a last min move. Then why take my money? BS... The owner won't take responsibility for anything caused by his movers. Hires cheap labor and he is getting paid well. Im filing a claim on his insurance. Go right around the owner and hit his insurance up... Run!

Absolutely do not use this company for any reason! We used them for a cross Texas move. We paid for…read morethree guys to move our items and only two showed. The two showed two hours late. They damaged the walls in our previous home. The owner of the company, Roy, refuses to compensate for the damaged wall and told us that "you have to budget for damages during a move". We have no recourse because the two movers have our belongings and will not release them until we give cash. We cannot dispute the work in anyway unless we want to lose our belongings. Most of the work this company is doing is under the table. We absolutely regret using this company and fear what our belongings look like once we receive them. I will update the review then. Update: The actual movers were nice guys in a tough situation. They are not properly equipped to move an entire household. We have made multiple long distance moves and this was by far our worst mover experience. I forgot to mention previously that the truck sent was too small and we were offered to pay for a U-Haul and additional time. We have unloaded everything and there are multiple items damaged. I have attached photos of some of the damage. Again, please heed this warning and go with another company

Following our experience with ICANN moving, I must say that I am extremely disappointed and…read morefrustrated. For anyone interested in movers, I highly suggest you AVOID this company at all costs. We agreed to hire ICANN to pack our house and move everything into storage. After speaking with the owner, Henrietta, I was told that my house would take one day to pack and less than one day to move. The packers were nice and cordial and I have no major gripe with them, except that it took two days rather than the initially suggested one and the prices were not clearly expressed at the beginning. Each day of packing cost us over $3,000.00. While this was a surprise for us, we were willing to move forward with it given the packers did well. My major issues began with the moving day. They showed up almost 2.5 hours late. The movers were NOT PROFESSIONALLY TRAINED. They said it would only take them "a few hours" and a truck load or two to move everything based on what they saw during the initial walkthrough - it ended up taking OVER 16 HOURS and three truck loads to move into a storage unit 15 minutes across town. We also had to help and load things into our own vehicle and unload in the storage unit to help the team. The movers damaged the house on their way out, broke and damaged our property, and did not properly wrap furniture (one mover even exclaimed, "f*** this, I'm not wrapping anything else!") They left trash at both properties, SMOKED CIGARETTES INSIDE, and missed several pieces which resulted in more time and trips. The DAMAGES AND DESTRUCTION to our property we were able to see (due to most of our property being wrapped or packed in storage) surpassed $2,000.00. Once the movers arrived to the storage unit with their final load at around 2:00 AM, they demanded we pay the over $3,000.00 balance in full before they could unload. We asked to speak with the owner and, over the phone, she told us she would be taking our property if we did not pay right then and there. We asked if she would call us in the morning to discuss the issues before we paid, but she refused. We needed to pay before she would discuss further. So, after paying over $10,000.00 at this point, the owner called us the next morning and said the "best she could do" was pay us back $300.00 for the damages. We asked her to reconsider given the situation and she said she would get back with us that afternoon. Two days later, after multiple messages that were essentially ignored, she finally got back to us and said there was nothing she could do because her guys "did the work." She backpedaled her original $300.00 credit and said that the job was complete, despite the multiple issues. I m highly disappointed. ICANN Moving should be avoided at all costs due to their negligence, unprofessionalism, and failure to communicate. This company damaged property, some of which is broken beyond repair, and we were not even given a simple "sorry. At the end of the day, if I am paying premium prices, I expect premium service. I will never use this company again and if anyone in my circle asks for moving company recommendations, you better believe I will tell them to not use ICANN Moving.

Just used Icann for our move from Holly Lake Ranch to Bonham. Arrived promptly as promises. Very…read moreefficient and thorough. Highly recommend them. Henrietta did a great job explaining the process and was very accurate in her estimate of the costs. Would recommend them highly.

This character cancelled services the morning of the move…read more I am in a leg cast and was left to move a truckload of belongings with my Wife and Daughter. Don't bother with these clowns.

From the owner: You can trust us with all of your local moving and packing needs. We are prompt and reliable and…read moreoffer competitive pricing.so give us a call at All Around Moving we are here to help you.

Highly recommend this moving company, they were incredibly nice and did a great job moving my…read morethings. Wrapped all of my furniture and were very considerate to take care of everything no matter how big or small

Slow to respond to messages and then just stopped responding. Also did not return a phone call…read more Opting for another company.

Positive: Professionalism, Quality, Responsiveness, Value…read morefabulous experience. delivered and pickup on time, easy to work with . drivers were professional , polite and helpful. recommend to everyone . i used a different company last year and waited 6 weeks for my stuff after hiring a attorney and lots of damage to furniture

We have used u-pack twice and understand things happen. They work with a company called Moving…read morestaffers and they provide the movers to load and unload. Movers unprepared show up four hours late no dollies or tools to put the adjustable bed back together that the first movers they sent took apart . We were assured they would be prepared and know how to put the bed back together , they were not ! When the movers went over, they wanted to charge us? It was an 8x8 small pod $584.50 for two hours studio apartment definitely stay away from this company!!!

My family couldn't be more thrilled with the exceptional service that this team provided. We had a…read moreHUGE move - A 3BR house and two large storage units packed with large antique furniture - And although we kept them working hard nonstop from noon until 5pm, we didn't hear a single complaint or sense a poor attitude from any of the guys. They were fun, friendly, polite, on time and extremely careful with my mom's furniture; In short, they made what could have been a miserable job actually fun. Sam, Daniel, Kirby x 2, Terry, Don, Gibson and Gip - You guys are fantastic and we will recommend you to everyone who we run across that needs moving services. Thank you all for how hard y'all worked and for keeping the atmosphere light and fun!

They help us and did a wonderful job! They came out at the last minute and took care of our needs…read more Thank you.

We just used this company for the second time. Earlier we used them to move across town in Tyler,…read moreTX, and we just used them today, 9/6/25, to move from Tyler to Bossier City, LA. Both times Elijah has been an excellent communicator. He and his guys have been very professional and have taken care of our belongings, set up our furniture, and worked quickly and efficiently. We began at 7 am and they finished right around 1 pm, including the two hour drive time! We are very thankful for them in helping us move! I would definitely recommend them!

We didn't have a good experience with this company. Our furniture was damaged. Food was taken from…read moreour fridge. The owner had to come back to set up a bedroom that his workers fail to do. They not professional, too much joking