If you just want a place to drop off a package you already paid for, then this place is usually…read morefast and quick. On a few attempts to do more complicated things, like using what I think they call a CAM system (or something like that?) to ship, it's ended up taking a lot of time, and I believe I was charged more than I should have been. Also some employees are super nice while others are hurried and short with customers, so it runs the spectrum. Today they had computer trouble so they only had 1 computer available. I had to wait 15 min to ship a box with a prepaid label because the people in front of us had a complicated shipping need that required a lot of time. They really should take people with prepaid labels first in those situations since they're so much quicker. Overall, have had good and bad experiences here over the last several years, so I see it as an average 2.5* location.

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I have shipped, copied, and purchased at this office. Being unfamiliar with all the up to date…read morecopy machines, the staff is always more than willing to come to help, just ask. Always double check your wants re:shipping to be certain you and the staff are on the same page, and leave reassured. They would want you to leave happy. Thanks to them I have always been. Gerald

I am very disappointed in Fed Ex as a whole. Fed Ex made a very costly error and refuses to do…read moreanything about it. The customer service is the worst I've ever encountered. I had a package full of Christmas cards shipped to my son in Brazil. The guy at this location filled out the commercial invoice incorrectly to say I shipped 1 Christmas card at a total value of $5, when, in fact, I shipped 29 cards from family members in the same package. Customs received the package and opened it because it looked suspicious. There was obviously something more in the package that 1 Christmas card. They counted all the cards and assessed a value of $5 for each card. The invoice should have been filled out to say 29 cards at $0.17/card for a total package value of $5. So, instead I was charged duty and taxes on a recalculated value of $145 for cards!! What did I pay?? $171 for express shipping, which was ok, and then $171 in duty & taxes which was absolutely wrong and not ok!! The Fed Ex Office in Brazil that received the package even agreed with the recipient that this error was made in the US by the shipping office on West Lane Rd. Will anyone do anything about it?? Nope!! Not a damn thing. Never again will I ship with Fed Ex because they take no responsibility for their very clear mistakes. And do they care if their error costs the customer money, nope. The very rude CSR I talked to in the International Revenue Department said if I dispute the transaction with my credit card company that they won't care, they will just mail a bill to my house. Classy Fed Ex. I will tell this story to everyone I know so they don't have the misfortune of shipping with such a shitty company.

I barely rarely ever do a review But when an owner of a…read morecompany pisses me off as much as this owner did to me I'm gonna spread the world everybody's going to know this It started when I have a legal letter that I need to send across town in Rockford I told the kid at the counter that I needed this piece of paper sent across town in a Fed ex envelope with a signature he said when does it need to be there I said I don't care it needs a signature he put it up on the screen and said which one do you want the cheapest was $28.95 are you serious so after I left I ended up paying $33.95 I knew something was wrong so I called the manager across the street at FedEx She told me that for that price he sent to express even though FedEx is price for express signature is $14.44 the owner of quest seven called me after his manager said that there was nothing they could do and then I would have to come and pick it up and take it to FedEx I said no I want you to take care of it she says I can't the owner is out of town the owner calls me back a half an hour later and gives me this attitude in a message that if you want your envelope out you better get over here immediately or I'm going to ship it anyhow I got over there and he was waiting for me I thought he was out of town he says there's no such thing as sending a FedEx envelope ground you have to send it express I said that's not what FedEx says I told him I own my own business and I have a big mouth and I'm gonna spread the word everywhere I've been going to this place for over 30 years are used to know everybody that work there and the owner until this idiot took over and I knew just looking by him years and years and years ago that you could tell he was a real jerk and it came out to play he's one of those guys that thinks he's God's gift of the world and he walks on water I told him I would never be back and I'm gonna tell everybody about you ripping things off people off he says I don't care good and flipped me off is that how the way you run a business a shipping business if you're reading this I suggest you call FedEx across the street and West Lane Rd. a matter of a half a mile away you'll save lots of money do you have money to throw away do you I don't have money to throw away if you got money to throw away you can come my wayAnd if you read this and you go there anyway Tell Tim I said hi

From the owner: The one stop shop for all of your packaging and shipping needs. We can handle all of your shipping…read moreneeds from packaging almost any item that comes through our doors to shipping it out domestically and internationally.

* Armone* I just visited the UPS store on Riverside Rd. in Rockford, IL. I had a large number (8)…read moreof spring shirts to return, with the codes taped to each package. Because I recently received very bad news about my husband's health, I was very sad & confused. I mixed up many of my tags. An amazing young man named Armone took the time to let me pull up all my shirts. He had to switch stickers and undo what he had just done, and he did it with a beautiful smile. I felt like he saw my pain and made my day much easier. Thank you, Armone. You rock!

Got to store to return an item and they were closed. It was 10:30am on Sunday and their store hrs…read moresign right at the door is Sunday 10-3. No one in sight!! I called the store number to find out something and got hung up on. How do you run s store like this???? Several people left and would not wait. I waited over 30 minutes!!! Almost 11:00 and no one is still here. Stay away from this place! Not reliable at all!

I have loved their service and friendliness, for years - even with the cats and my allergies, I…read moresimply don't stay long. Yesterday was a very different experience. Normally, the regular clerk, would respectfully take the cat off the counter...not THIS clerk ! When i asked kitty, sweetly, if she could please move so I could approach the counter and write out my fax...this clerk said " No...this cat lives here...that is so rude ". I was like, " What? No I am not able to use the counter with kitty sitting there - normally the other clerk will move the cat - is that a problem ? " I suddenly felt embarrassed at her acussation...i wasn't rude to the cat and i'm not a rude person ! I turned around and filled out my fax paper at a back table, while she waited on another lady. after the customer left I handed her my fax paper, which she snatched away from me, glaring at me like a criminal ! I told her that normally the other clerk would move kitty and that I wasn't being rude or unreasonable to need the counter, was I really ? ! She ignored me and handed me back the fax, I paid for that and for some lotion they were selling. When I left I kept thinking : What just happened here ? She really hurt my feelings...I will never give my hard earned $ to this business again !

Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.