I received a phone call from Emily at Roscoe Brown in Murfreesboro informing me of the promotional service they were offering with a $20 discount. I scheduled both my HVAC heating units for service. The service was scheduled and the Service Tech Vinny arrived to do the job. Vinny did a very good service on both my systems and informing me of several concerns he wanted me to consider having repaired. Vinny gave me a detailed report including the discussion points we had. He suggested a float switch be installed on my drain pan since the older unit was installed upstairs behind the wall. The switch was installed to shut the unit down in case the drain line clogged and water started filling the pan. This of course would have caused a huge water damage occurrence to my upstairs ceiling. Ironically I had witnessed this before with my neighbor's house, I definitely didn't want this to happen to me. I appreciated Vinny noticing that the float switch was not in place and I agreed to have it installed. We also talked about other items related to the overall installation of that older unit that I needed to know for repairs/service in the future. Vinny also brought to my attention that my carbon monoxide detector was way past the 10 year life span for the device, I replaced both units I had in my house. Vinny said one thing that really stood out to me for anyone providing a service of any kind in my house, he said "I always look and think about anything that would be a concern or problem in my own house." I really appreciated that comment and I believed it from him after seeing and talking with him about several things related to my HVAC Systems. I will continue using Roscoe Brown in the future for servicing and maintaining my HVAC Systems. read more

Roscoe Brown gives exemplary, professional customer service. I called yesterday to get service around 9:00 A.m. for maintenance on my air conditioner. Bailey, the receptionist, scheduled someone to come out at 12 p.m. Bailey gave exemplary, professional service caring & drawing attention to every detail about my request for service with genuine concerted effort on her part in a prompt & efficient matter. This business ROCKS!!! Then the service tech is there at the scheduled time like clock work. Kevin Meredith, the tech, spent an entire hour and 20 minutes cleaning my air conditioner & prepping it for superior service for the rest of the summer and year. He proceeded to clean all my panels in the air conditioner. He cleaned out all sections of the air conditioner & washed all of its sections thoroughly several times executing a total clean up job with such professional expertise with the utmost care. He cleaned all the panels, then checked all the pressures and temperatures checking to see if was executing fully to the full maximum capacity. Roscoe Brown charged 59.00 for this maintenance fee. I highly recommend this maintenance of your air conditioner/heating unit at Roscoe Brown. ~~ This was a superb investment in the longevity and care of my air conditioner. THANK YOU ROSCOE BROWN FOR HIRING EXEMPLARY EMPLOYEES LIKE BAILEY AND KEVIN. THANK YOU FOR CARING ABOUT YOUR CUSTOMERS IN AN EXEMPLARY WAY. I RECOMMEND THIS BUSINESS FOR EVERYTHING & I WILL NOT USE ANYONE ELSE~ read more

Really disappointed where this company has gone. 30 years ago when I moved into this town Roscoe Brown was the first name you heard when you needed assistance with HVAC..top notch and a trusted and competitive company. NO MORE. I have used them commercially and residential and up until the last two or three years they were great. Now over pricing, suspicious problems with units that you never had before the "performed maintenance" techs no longer take the time and effort to properly service a unit for summer use (clean coils, wash it down, inspect all the coils, etc...) and now you ALWAYS need at least a capacitor and in the last 3 or 4 inspections they have never taken the cover off the units. Just had my last deal with them. Said all my Freon was out and had a leak in the coil (did not have one before they performed maintenance) to my knowledge. Quoted $2722.00 dollars. Got it done turn key for $1075.00 and replacing all the Freon that "leaked" out. Last summer they tried to sell me an irrigation valve that goes for about $300. Roscoe Browns quote $1200.00!!! Unreal. Another 20 plus year customer...gone. Do yourself a favor and stay with the techs when they are working on your equipment...check and double check all pricing they give you. I promise you can get a LOT better deal anywhere else. Sorry Roscoe lot of business for a lot of years but just to greedy and shoddy work. Bryan L read more

This is about their drivers not the service this company needs to train its drivers to move out of the left hand lanes on interstates if they are not passing vehicles in the right hand lane, this is illegal in TN Your drivers keep breaking the laws and almost caused a wreck Monday by not passing vehicles while in the left hand lane. TN code 55-8-204: On interstates and multilane divided highways with two or more lanes in each direction, you cannot operate your vehicle in the passing lane except when you are overtaking or passing a vehicle in a right-hand (non-passing) lane. * The "passing lane" is generally the far-left lane (or the lane next to it if the far-left is an HOV lane during restricted hours). * You must move back to the right lane(s) once you've passed. * It applies even if you're driving at or above the speed limit -- the key is whether you're actively passing, not your speed. The law was originally more limited (mainly for highways with 3+ lanes) but was expanded in 2020 to cover roads with 2+ lanes in each direction. Please teach your drivers to to get out of the passing Lanes and I have a drivers name that accused me off almost hitting him when I was passing him in the right hand lane when he was not passing so please teach your driver the basic standard driving laws! read more

Our old HVAC decided to quit on us during a 3 day 90 plus degree heat period. Roscoe Brown was called and they immediately sent out tech Ryan Mullins who tried everything possible to get the old unit to fire up. After doing his best we discussed that a new unit would probably be best, so Ryan set us up to be contacted by a sales rep to discuss a new unit. The next day first thing in the morning sales rep Josh "Walt" Walton called and came out. Josh was very informative and went over different options on units and payment plans. After deciding on a unit and plan I asked when I could expect the installation to be done, now this was Saturday afternoon and Josh told me first thing Monday morning. Well first thing Monday morning Chris Filyaw and his partner arrived at 9:30 am and had the old unit removed and new one installed by 12:30, wow they were fast, knowledgeable and left with everything clean. Thank you Roscoe Brown, and I want you to know how professional and knowledgeable everyone was that came to our home for this visit. read more

We have been very fortunate to have Bradley M. come to the house to service our multiple air units. He was very informative and helped me label my power box so I know later when I'm by myself, which one goes to what. He also went up into a attic crawl space that hasn't been serviced in a while due to shelving in the closet of our new home. It was nice to know the condition of the upstairs unit, it was as bad as we thought. Time to replace, he gave us our options with no pressure, but we decided it was better to get a new unit for upstairs. It was time. He is very friendly and enjoyable to work with. I appreciated all his knowledge. He explained anything I was curious about in general about how the air units works and if I wasn't sure about something he was willing to explain so I did. Roscoe Brown is very lucky to have him on their team. As hot as it is, got to have air, so give them a call to keep your units in check. Ask for Bradley as well. You'll see what I mean in my review. read more

We would like to acknowledge and recognize Dana Kimsey. He is a personable, knowledgeable professional. Dana always takes the time to answer our questions, offer suggestions and advice about our units. We are very impressed with Dana and always request him to service our 2 units! Dana has corrected a long-standing issues we have experienced with our Carrier unit and we are thankful for that. He is a most excellent person! We always appreciate someone who does not make us feel "rushed" when we have questions or concerns. Dana goes out of his way to make sure we understood his explanations about the unit and filters. He recommended we install an iWave unit on our Carrier system and it has worked wonders (much less dust and cleaner air). Totally appreciate this Roscoe Brown Service Technican! The Quinns, Murfreesboro TN read more

So, when we brought our system, it was a different company . Rosco brown bought them out. Almost hate this company. We didn't call for yearly check the first year after buying. A few months later our unit stopped working properly. We called and they had left a fitting a bit loose, so freon leaked down just enough to not work. They charged us for fix. Ok. Said that if we had yearly check they would have found it. Ok. So, we just had a check and they didn't have fitting to check freon levels, but wanted to be paid. They also didn't even go into basement to check on lines to see if there were any leakage. So this tells me that they just want the money and not actually do a checkup. Will be using different company from now on. Rosco brown doesn't give two shits about you, just money. read more

We have used Roscoe Brown now for over 10 years and we continue to be impressed with their promt service and professionism! Ryan Mullins the service technicion came to do a maintainance , his work was thorough and explained what was happening to our HVAC and the options that would be available for us. Dennis Overstreet was very professional, knowledgable and worked with us to pick the right unit. Today Terry Pritchett and Brandon installed our new unit! they were prompt and efficient taking great care to all the details from installation, cleanup and teaching, answering our questions and even the questions our neighbor had about his unit. It is a blessing to be able to count on the great service from this company! Thank you! read more

My A/C wasn't cooling, I called for a service appointment, got an appointment that same day( on a Friday no less). My unit was 16 years old and was going to be very expensive to repair with no guarantees for no issues further down the road. The tech gave me an estimate for repairs and offered to have a comfort specialist come out and give me an estimate on a new unit. The comfort specialist was giving me an estimate that afternoon! I have never had that kind of quick quality service before. By the following Friday I had 2 installers at my house doing excellent work installing a new HVAC unit. Everyone I dealt with at Roscoe Brown were top notch professionals and such a pleasure to work with. I highly recommend! read more

Roscoe Brown sent Joseph Henry to our house to determine what was wrong with our AC. Joseph found the issue and wrote out the estimate right on the spot! Less than two days later he was back and he fixed the issue. He called and let us know when he would be arriving. He was there exactly when he said. He explained everything and his processes. He climbed around our 1,000 degree attic and stayed polite the entire time. He even apologized for another company who failed to deliver for the eight days before we called Roscoe Brown. We are now enrolled in the Roscoe Brown bi-annual service plan - and happy to have done so. Thank you Joseph Henry for being the professional we needed! read more

I absolutely had the best tech ever. Tom made sure that I was taken care of. After receiving a tech from Tullahoma I was ready to never do business with Roscoe Brown again. Because that tech didn't do what he was suppose to do another tech was sent out and that tech was Tom. Tom was absolutely amazing I told him what had happened and what was said by the Tullahoma tech and he said that he would make sure that I was taken care of, and he did. He even went above and beyond and called me two days after the service was complete to make sure I was still OK. Because of Tom I will stay with Roscoe Brown and will be requesting his services from here on out. Thank you Tom for everything. read more

l recently had an issue with one of my HVAC units which had been installed on April 1,2021. Unit was blowing hot air instead of cool air and the temperature upstairs was 85 degree. I called the supervisor and he dispatched Mikey Tidwell to troubleshoot the problem. Mikey checked the system, indoors and out and quickly diagnosed the problem. The problem was corrected and cool air was forthcoming. Mikey is professional, knowledgable and a valuable asset to the Roscoe Brown team. I have done business with Roscoe Brown for over 10 years, both HVAC and plumbing, and have always been well satisfied with the quality of their service and the technicians. read more

Murphy's Law says my plumbing problems will happen on a weekend- when I'm doing all the laundry, dishes, etc. I have learned I can call Roscoe Brown any time and Monica is always SO kind on the phone, and the techs really want to help me with my problems. Today, Chad really went above and beyond to help me get my household back in working order with a minimum of expense or invasive procedures to my home. He explained what he was doing along the way and I felt empowered, not victimized, as can sometimes happen when repairmen come to my home. I have no problem picking up the phone to call Roscoe Brown because their techs take pride in their work. read more

This afternoon, Tommy N. from Roscoe Brown, came to look at my duct work that had come loose and to make the small repair. He was polite and very nice. He crawled into the crawl space and examined the duct I was concern with was full of water. He also told me that not only the duct work that I was concern with but the whole duct work system was filled with water. I told him that I was scheduled to have the complete duct work replace in a month. He took the initiative to call his supervisor and explained the situation. They are going to try and expedite the install. Thank you Tommy for taking that extra steps to help me! Jody G. read more

Our 14 year old heating and air systems seemed to be giving out on us right as we were leaving for a short vacation. the weather was just starting to get cool and it just so happened that we were due for a check up. we scheduled it for the very next day after coming home. to make a long story short, necessary repairs costs may not have been excessive but I still felt like it was time to get a new unit put in. the very next day and in a matter of three hours Mark Kisamore and his crew got the job done in drizzling rain. Very happy with all the work done for the money since four ducts also needed replacing. Chris H. in Mc Minnville read more

I have lived in my 80 y/o house for 22 years. I came home one day after running some errands. I smelled gas and called the gas company and they had to turn off my gas for a few days... I didn't have any heat. After talking to an HVAC friend, who was out of town, he suggested that if he had to call a company, it would be Roscoe Brown. I liked that and I liked the name of the company! I now enjoy a better heating system and for the first time ever, the house will have central air! I am happy with the prompt service and the team did follow-up. They cleaned up afterwards and I was pleased with the process. L. Harrison read more

We had winter service preformed on November 1, 2018 by Roscoe Brown. Our service technician was Dana Kimsey. We request Dana to preform all our service needs because he is very professional, has excellent product knowledge, gives us great advice, and is an honest Christian person. We have been using Roscoe Brown since 2005, and Dana has been our service technician for the last several years. We have and would strongly recommend Dana Kimsey to anyone looking for service on their heating and air-conditioning units. Thank you Roscoe Brown and Dana kimsey for all your professional service. read more

How often does a technician show up to your house early without being a current client?! Jim Wood did! That was my first sign we had called the right place. Secondly, he was extremely thorough in diagnosing the situation and the problem and did a great job explaining why we were having problems and what he needed to do to fix the issue. Did I mention this was on a Saturday? He had to order the part and got back to us on Tuesday with the new part and fixed it right....the first time. Could not be more impressed with Jim Wood and Roscoe Brown for their professionalism. read more