Our former landlord, of seven years, has been associated with this company for a very long time.
When our heat/air would go out (twice a year) he would always sent a technician over for repair.
At the end of November 2017, he sent an associate to our location because the heat went out.
The technician arrived, said he'd be back with the part for repair in a week.
Numerous phone calls were placed for a follow up, with no reply and/or update.
In mid-January 2018, a technician finally arrived to repair the issue.
At this point, I was fighting a terrible sinus infection and my mother was at work.
My certified medical support dog accidentally pooed next to her mat, instead of on it.
This technician took a photo of my dog's poo and sent it to our landlord stating "this is what is going on at your rental property. It also reeks of urine in here."
My dog had visible urine on her mat.
Our landlord showed up a week later, inspected our home, told us that he did not smell/see anything but informed us of the text message contents and evicted us as a result.
We were blindsided and disgusted by this behavior.
This company (and the technician) not only left us without heat for two months in the middle of winter, but also never returned phone calls or updates...
....and when they DID finally showed up for repair work, the technician took photos inside the home without our knowledge.
While I take responsibility for the error which my dog made, this type of behavior is absolutely unprofessional in every type of way.
Please be careful hiring this company and the representatives who represent them.
I cannot even imagine how much more uncomfortable i would feel if I found out a company was sending technicians who took photos inside my home, without permission, with children present.
This is nothing but the truth.
We have now moved to a much nicer place, with working units and the current homeowners have closed their account with this company. read more