I used to be a regular customer, but over the past year, the service and food quality at this location have gone downhill. Most recently, I received something completely different from what was shown and described on their website. When I called to address the issue, I was met with, "What do you want me to do about it?"--which is unacceptable and unprofessional. It's disappointing to see misleading advertising and a total lack of accountability when customers speak up. If you're going to promote certain items, make sure that's what you're actually serving. Train your staff to handle concerns with some level of courtesy and care. Do better. read more

Rosati's Pizza - Website picture and ingredients list for Chicken Parmesan sandwich where - Pizza Near Me - Cary, Illinois

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we ordered a pizza from here and when we got the pizza there was a bug in our pizza. We called Rosati's and they said there was nothing we can do and they also denied that there was a bug in our pizza and they said that the bug got in there at our house which is not true. The staff was absolutely rude and didn't offer us any pizza or anything. we will never be going there again. read more

Don't order for delivery. Ordered my pizza and food never came without any communication, then they closed but had no problem taking my money and tip! read more

Great pepperoni and sausage pizza. Delivery was fast and pizza was hot. Thanksgiving Eve made simple. read more

AVOID AT ALL COSTS. THIS PLACE DOES NOT DESERVE YOUR BUSINESS. Ordered a pizza from Rosati's at 6:00. They said it would arrive within the hour. 7:30 comes around so we call to make sure it's still on the way. They tell us the driver just left and it will be here soon. 8:15 comes and we call again, only to be told the pizza was dropped off at the wrong address, and we were never told. They offered to either refund it, or told us we could wait another hour for a new pizza to come. What a joke. Will not be ordering from here again. After a week of waiting for my refund to be issued after they claimed it would be, it never was and I called back and was told I should "come in person to get cash", just refund my credit card you clowns. read more

I just went to place an order here. I asked the girl for an order of chicken fettuccine Alfredo. She seemed confused and said "chicken what was it?" So I repeated chicken fettuccine Alfredo. Fettuccine Alfredo w/ grilled chicken in it. She said ok and we moved on. I then asked for an order of cheesy garlic bread. I asked her to make sure they didn't overcook it because the last two times I ordered it I could drive nails with it because it was so hard. Which wasn't far from the truth. We couldn't even bite into it. So I hear her say to a cook or something in back "don't overcook the bread or they'll be mad". In which I hear him reply to her "I'll make sure to make it extra crispy for them". So I proceeded to cancel the order and placed the order with a different Rosatis from much further away... which will now cost me delivery and a tip. I will never order from this Rosatis again. One time I ordered chicken fettuccine Alfredo from them, had it delivered, and there was no chicken. I called them up and they insisted they put chicken in it. I had to drive to them, and they dumped out the Alfredo and searched through it for any remnants of chicken in it. This place is a real crap hole and needs to be out of business. Wish I could give them 0 stars. read more

Well went togo and picked up our pizza and I had Lasagna. We'll where's the Garlic Bread or sticks that go with this meal ? We got home and missing them . read more

Anybody whos had rosatis anywhere else, knows this just isnt it. The owners should travel to another rosatis location closer to the city, to compare. The presentation isnt whats bad. its the lack of flavor and seasoning in everything. Bland. Garlic bread, dough nuggets, pizza, the sausage, the pasta. All lacking. The butter alternatives are not it. read more

Our first visit to the Cary NC Rosati's Pizza was a great experience. We pre-ordered (for pick-up) a 16" Deep Dish (pick four and two Caesar large salads. The salads were good although I might suggest offering the croutons "on the side" so they remain crunchy. Our deep dish pizza was perfectly cooked and was filled with plenty our four topping selections. Whoever cooked our pizza knows how to bake a thick crust pizza with none of that "uncooked or doughy" crust that is so common with deep dish pizzas. Although the Cary restaurant is some 20-miles from our home.....because of the wonderful deep dish pizza we received.....and the restaurant's available specials and coupons...we will definitely visit this restaurant again! read more

Catered food for my moms birthday. The next day we were all sick either with diarrhea or vomiting. 7 people in total were sick, 4 were vomiting and the 3 chronic diarrhea. The food in common that we ate was the chicken. I believe we got salmonella poisoning. Will be seeing the doctor if I don't feel better. Update: Saw the doctor. Prescribed me Zofran and had me buy Imodium. The doctor said it was food poisoning. Thanks Rosati's!!! read more

Called back to see if they had by chance credited my account. They hadn't. I was also told this time that there is only 1 manager, a man. So clearly no one there knows what's going on read more

One of three places to get a slice for lunch in Cary and they never have any past 11:45 I hate this location! I want to spend money but can't read more

Ownership is garbage. Used to be so good and food was made with QUALITY and time! Changed owners & it's literally disgusting and embarrassing for Rosatis name.... Boneless wings were so cold ... Italian beef was hard as a rock, dry & no seasoning.... We took it all back and won't be ordering again. Such a disappointment... place just needs to do pizza or close down. I wouldn't even give one star but I had to In order to post. We will be driving further to another Rosatis just for the quality.. read more

Cary Location!!! TERRIBLE TERRIBLE SERVICE DONT GO THERE!!! I have never been treated so poorly Made the pizza wrong and was treated with a snotty girl with a bad attitude!! Teach your employees customer service. Then the manager/owner comes out and starts yelling with me. Age has nothing to do with manners. I have 4 children and NONE of them would have spoke to my wife in this manner. She was upset and all you did was lose great customers who came to your establishment at least once a week. NEVER AGAIN!! read more

Good pizza HOWEVER the delivery driver tried scamming us into tipping him the full cost of the pizza when the receipt says PAID and the last 4 digits of the card number. We even tipped him with the card and it was a fair 20 percent. Nice try, bud. Won't be ordering from here again. I am completely disappointed. This ruined my experience with Rosati's. If you plan on eating from here, please order in the store or else you could have lost twice the amount of money or more. read more

Pizza and service not good (hopefully not offensive to say this). (All remaining content objective, if yelp moderator is offended then do not be a moderator, its too much for you ) The order was for delivery and it never came. Went to the location 45 minutes later and the order was not ready. After speaking with just about everyone that worked there and witnessing multiple other customers not receive their orders, I received my order 45 minutes later. The pizza was not up to par with the Rosati's standard at sourrounding Rosati's (not to be offensive but my objective opinion). I would not recommend for pizza. All content is what had happened, colorful language has not used in this review nor the original reviewed removed. I will continue to use Yelp as it has originally been intended, as a consumer review application. read more

Barely warm! I guess this Rosati's don't supply warmers for their deliveries, in Chicago, in winter, with single digit temperatures. I have always loved Rosati's Pizza but it is hard to enjoy fresh pizza that is barely warm. read more

Highly disappointed. Illinois Covid restrictions call for indoor masks. When I walked in, not a single person was masked. Not the counter girl, the driver who was hanging out or any of the 10 plus people working in the back. When I asked why no one was masked all I got was a SHRUG... another woman came around the counter and said she was just a driver. When I said it didn't matter, if she was in the restaurant, she had to be masked. Its the law. She just shrugged too. I told them to keep their infected pizza. I used to enjoy this place, but I will NEVER go there again. Management (owners) are clearly not on board with the law. Since McHenry County offices are closed now, I will file a complaint with the health dept in the morning. This place should be fined or have their license stripped. read more

I called in today to place an order. A girl picked up and i told her i wanted a large pepperoni pizza and she said anything else and i ordered hot wings. She said it would be one hour and i was fine with that. One hour passes and the delivery guy gets here with a bag. Lol I thought i had ordered a small pizza but then i asked where is my pizza? And the poor guy looked confused and told me the order was wings only. Really ! So i called back and talked to the same girl and she just said we only have the wings for you. And i told her i want a pizza and they said it would be 45-50 mins!! Really at this point its so late (7:45) . And if i would like to pay cash or debit. Really no discount no apology? Nothing!! I just canceled it and ordered from somewhere else. read more

You provided the worst customer experience I've ever had by refusing to take my personal check. If your payment policy changed you should have told me (and every other customer) at point of order. After YEARS of spending between $50 and $125 per month at this location you will never receive my business again! How unfortunate that the new owners are such short sided poor business professionals read more

Used to be so good and always consistent! But the last 3 times we've ordered from here it was bad all for different reasons.... once we ordered a deep dish that ended up being about 1/2 inch deep... next we ordered a medium double dough that came with about 1 tbs of sauce total... and last we ordered a thin crust that was so undercooked it had to be tossed. Won't be ordering again, bummed! read more

I ordered an XL pizza with side salad. And, $5 tip. Pizza shows up completely smashed and the Manager offers me $6 credit or another pizza in 35 minutes...after I waited an hour!! I will never buy another meal at this franchise. This was Cary, IL store. read more

Rosati's Pizza - a pizza in a pizza box - Pizza Near Me - Cary, Illinois

Terrible customer service. It took them 3 times to get a cc number right. Still waiting and hour and a half for delivery. My god I could have walked there and back by now. read more

I've had issues the last two times I've ordered at this Rosatis location in Cary. I really love Rosatis pizza so it pains me to do this. Last order they straight screwed up a large pizza with one half cheese, the other pepperoni. Seriously. That's a thing that happened. They were nice enough to run over a small cheese so it was forgiven. Then tonight they got the toppings correct but just seemed to not care at all about the quality of the pizza, which is the reason why we eat at Rosatis instead of a Little Caesar's. The pizza at Rosatis is always north of $20 a pie but the quality is better. Well, for the pizza in the picture there was no quality at all. And that two liter of Pepsi was supposed to be Diet Pepsi. The pizza was hastily thrown together. I ordered onions and Italian beef on half but whoever made it couldn't be bothered to actually put it on the entire half. Where they did put it you can clearly see they didn't make sure there was cheese there. Thankfully they couldn't screw up the other half because it was just cheese. Seriously, someone made that, had no problem throwing it in the oven , and then someone else pulled it out, looked at it and had no problem boxing it. And the terrible cut job just shows that they didn't care. Well if you are gonna charge $20 for a pie you should care, or what's the point? They made sure to remind me that it was really busy but that's not an excuse to do a bad job. It just isn't. I don't mind the late delivery. That happens. But don't late deliver my order with a poorly put together pizza and the wrong soda. We do actually pay money for this stuff we order. We have the expectation that you will deliver a quality product the way we want it, when you say it will be here. I'm not trying to be a jerk but I don't understand why it's so hard to read a ticket and do what the ticket says. Same with the soda. I think there's four options at that location for two liters. Just take a second and make sure you have the right kind. Double check. There's no law against it. I worked at a pizza place when I was young, so I get how stressful it can be when you get slammed. But that's what managers are for. That's part of managing any restaurant - quality control. If the manager is also acting as the pizza cook when it gets busy, you need to hire another person. Seriously, it's minimum-ish wage position, if it's that busy you can afford it. The manager should be making sure that the product going out to the customer isn't garbage when it gets hectic, because the employees are trying to get things put fast, and high is understandable. That's why you need someone there to control the quality of what's coming out of the oven. And dont just send out something that obviously is under quality. It's easier to get it right the first time than fix it when it's already been delivered. It's beyond shameful to send out something you know is garbage in the hope the customer won't notice or care. Have some pride. That place is getting run into the ground. Another thing I remember from my pizza days was to never screw up two orders to the same person consecutively. It just screams "I want your money but I could care less about your experience." Well that's my rant of frustration. I hate doing this and I didn't ask for anything when I complained because this is dinner and we are gonna eat it because this is dinner and there's nothing else. But I'd be a fool to order there again. We work too hard to spend $50 on two pizzas that look like garbage. It's Galatis for me from now on. For what it's worth, the lady who answered the last two times I called was very nice and seemed to genuinely care. The manager, however, seemed to busy to bother. But give credit where it's due. The lady who field the calls is good at what she does. Maybe she should be in charge. read more

Rosati's Pizza - Terribly built pizza. Toppings were poorly spread out, failure to distribute the cheese, terribly cut. - Pizza Near Me - Cary, Illinois

I ordered online and I didn't get all my food. They made it right by bringing back what the missed. The problem is that they burnt the hell out of what they forgot and my family was unable to actually eat it. read more

We ordered a deep dish pizza, chopped salad, fried chicken meal with side salad and Fries as well as an appetizer. Unfortunately Half of our meal was missing. The chopped salad, side salad, fries and dipping sauces. The pizza arrived warm and the chicken meal box was melted. The coleslaw was spilled on the bottom of the bag. When we called to ask for our missing items, we were met with a bit of annoyance. This meal was not cheap and it's extremely disappointing to receive mediocre food, service and half of your order. read more

Rosati's Pizza - This is how the fried chicken meal arrived. It was missing its side salad and French fries. - Pizza Near Me - Cary, Illinois

Kudos to the manager Angela! I talked to her regarding being disappointed with last night's pizza and she made one to perfection for me today!!! It was the BEST PIZZA I have had in a long long time! I will continue ordering from Rosati's and appreciated their great customer service! read more

Rosati's of Cary is hit or miss. Unfortunately lately they have been missing. The crust tasted and felt stale, the thin crust usually has some crunch to it and the ingredients weren't as fresh as they should be on a busy Saturday night. I hate to be so brash but I've had better frozen pizza that cost a fraction of the price. I did not call to complain or give concerns because I really didn't want the apology given as a free pizza. The only reason for two stars is because their delivery is fast and the delivery person was very nice. read more

I'm never ordering from here again. They messed up my order the last 3 times I ordered, and on the final time, the owner, Juan, insinuated I was lying to him when I called to complain! First, I ordered a Hawaiian pizza. When I opened the box, all the toppings were piled up on one side of the pizza. I ran back outside and luckily I was able to stop the driver before he left my driveway. He told me "that happens with Hawaiian pizzas", like I was supposed to just accept it even though it had clearly been turned on its side during delivery. I told him to take the pizza back and bring me a new one. My replacement pizza was fine. My next order a few weeks later was also messed up. I'm sure this is because the rude girl on the phone couldn't be bothered to pay attention while taking my order. I called and asked for a manager. I was very nice and told the man that I didn't want any credit and they didn't need to come out and fix anything. I just wanted him to know that this was my second bad experience and as manager he might want to know what's going on. He insisted on giving me a $10 credit, so I relented and took it. For my last (ever) order from Rosati's in Cary, I spoke once again to the rude girl. I told her I had a $10 credit, but she could find no record of it. She put me on hold for a while and finally came back and agreed to apply a $10 credit to my order. So I placed my order. Then I waited. And waited. And waited. 90 minutes later, I finally called them to say my pizza and salad never arrived. The rude girl put me on hold, and Juan, who I believe is the owner, came on the line. I told him my food hadn't arrived. He asked me to confirm the phone number I used for the order, then told me he had no record of any order from me. I explained that my order apparently had been "lost" and he told me that no, I just hadn't ordered from them. He then told me to hold on SO HE COULD CHECK HIS CALLER ID to confirm if I'd ordered from them. He said I was not on the caller ID so I must not have ordered from them. I explained again that I had, indeed, ordered food from them and they clearly didn't put the order through. Juan then told me that I couldn't have ordered from him because there was also no "ticket" for my order, and every order has a ticket. I explained again that they had just lost my order but at this point I no longer wanted it. Then Juan asked me "did you also order a salad?" and I told him yes. I guess he saw a pizza and a salad sitting there because he then said I had placed my order for pick up, not delivery, and that's why I never got it. Since I don't even know where in Cary this restaurant is, there's no way I placed an order for pick up. Then he went on to say "You're the guy who said you had a $10 credit when you didn't." I suppose the girl who took my order must have told him I asked for a credit even though she couldn't find a record of it. I told Juan I didn't want any of my food anymore and I'd just eat somewhere else. So, to sum it up, they screwed up my order 3 times in a row. The people that answer the phone are rude. Juan is not only rude but also condescending and confrontational on the phone. They gave me a $10 credit that I didn't even want, and when I tried to use it they said I didn't have it. Then I was accused of lying about it. And I was accused of lying about even ordering food there at all since they couldn't find me on the caller ID. I threw out my Rosati's menu and will never eat at the Rosati's in Cary again. Check out the other reviews on Yelp and you'll see I'm not the only one who's done with this place. read more

Most disappointing pizza experience I've had in a LONG time! Couldn't get thru to Romanescos, so ordered Rosati's despite having questionable experiences previously.. we ordered a pepperoni and garlic pizza, side salads, fried mushrooms and a drink. The drink was wrong, so there's $2 in the garbage right off the bat, because no one in my house will drink it. Pepperoni and garlic pizza had no garlic that we could find, and so little pepperoni that some pieces didn't even have any (well, unless you consider the entire pizza one piece, since they neglected to effectively cut it). Salads were missing 3 of the 6 ingredients listed on the website (note: make sure you have Asiago cheese, red onion and spinach at home if you want what you ordered), although they did drop a couple of ad hoc green pepper pieces on there instead. And not sure why they asked us our choice of dressing if they weren't going to give us any. Absolutely not worth the $50 we paid for it. But they nailed the mushrooms! read more

Rosati's Pizza - "Pepperoni and garlic" pizza, with a couple cheese- only pieces added in for good measure. - Pizza Near Me - Cary, Illinois

Went for advertised lunch special 2 slices for $5. Bill was $9 and some change. Talked to cashier about special...he said you have to ask for special when ordering. What a scam to advertise special but then be charged another.. Lesson learned, go to other pizza joint for advertised and given lunch special without request. The slices are under a heat lamp for a long time depending on when you go for lunch. Our new lunch hangout cooks a fresh personal for a $1 more with a drink...see you later Rosatti's! read more

First time at this one. Ordered a thin sausage with extra cheese - very good. Going back again. read more

We've ordered from this Rosati's for years , not impressed at all this time. It's been a few years, ownership must have changed.I was surprised that the garlic bread was stale pizza had very little taste. read more

Something must have changed here because the good staff from over the summer are gone. The current employees and manager (Juan) are all incompetent and rude. Since November we have ordered pizza from them four times and on three of those occasions they have made the pizza wrong with completely incorrect ingredients. I called the other two times and they gave me a credit towards my next visit. Tonight they made my pizza wrong yet again, despite me telling them at the time I had ordered about the previous mistakes. I went back and brought the pizza back with me to prove that they made it wrong yet again. Juan was condescending and rude and could not understand why I was upset that my order was wrong because he said that he'd make me another one and I could get it when it was ready. I told him that they will deliver it to my house, because I was not driving back there three times in one night for one pizza due to their incompetence. The pizza arrived at my house in 40 minutes but it was not completely right, the ingredients were correct, but it wasn't cooked 'well done' as I had ordered originally. I accepted the pizza without complaint because I was starving at that point. (It was an hour and forty minutes from when I had placed my initial order. ) I will be calling corporate and letting them know about the constant issues at this location. read more

I order here all the time. Tonight I ordered a cheef and a pizza. I got a call saying there out of Italian beef and if I want to substitute. I agreed and asked for a credit for the inconvenience. They said no and were extremely rude about it. If they want to keep business they need to go above and beyond. Tonight they did not. Horrible customer service. read more

I am not sure if this Rosati's got a new manager but whoever he is was very rude. They screwed up my order two times. waited 2 hours for the right pizza and was told I was going to get credit towards a new pizza on my next order. Tried to get the free pizza the next time and there was no credit there. The manager was VERY RUDE and I will never order from this Rosati's again. I am extremely disappointed because I have been a regular costumer for years. Shame on the manger for being so rude. I can only imagine how many customers will be lost on the rudeness and the disgusting pizza. read more

This is one of the best take out pizza joints around! Great fast service. Nice deal on Tuesday's and has a points program to boot. Same great Rosati's taste you Chicagoans have come to expect with a Cary,IL feel! read more

Okay this is a update, ordered a stuffed pizza I have to say its not like it use to be it taste like canned sauce that they use nothing fresh about that anymore , on the bright side their chicken fetticini Alfredo is still great and their thin crust is still great I would steer away from the Stuffed. therefore I will not keep my 4 star rating read more

This place has gone downhill. Last two orders have been messed up. Tonight I ordered a pizza and garlic Parmesan wings, picked up the order and headed home to have something completely different. When I called about the mistake they said the wing flavor i ordered has been discontinued....that's fine, but then why is on the printed on the menu attached to the pizza/advertised on thier website, and why didn't the lady tell me they no longer had it when I placed the order? The manager I talked to when calling about the mistake was not helpful and didn't seem to care at all. This place used to be good... read more

I'm giving it a 1 star because of how our pizzas were delivered today. Their food is good and they are our go to for pizza. Today, for New Year's Day, we have 25 guests at our house and order pizza. It was very embarrassing opening the boxes and serving the pizza as shown in my pictures. read more

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