Review: LC Cleaners
Rating: (1/5)…read moreI hired LC Cleaners for a post-remodel cleaning of my 1,327 sq ft townhouse (built 1972) after a major renovation that required removing drywall and acoustic ceiling material that had tested positive for asbestos. Before booking, I spoke at length with the owner, Christopher, about my safety concerns given the amount of sheetrock dust throughout the home, and I specifically requested that "all surfaces" be cleaned. He was warm and reassuring on the phone, quoted me $800, and I felt confident enough to skip getting a second bid -- a mistake I now regret.
On the day of service, his wife and the cleaning crew arrived in a Mercedes SUV without proper safety equipment for a site with probable asbestos contamination. She then had to leave pre-job to purchase N95 masks and HEPA filters for their vacuums, and it was clear she hadn't been briefed on the home's history. Christopher arrived later to walk me through the work. When I pointed out an area that had been missed, he had the crew clean it, and he personally re-cleaned a sink that still showed paint markings and countertops still coated in texture spray overspray.
The next day, once I could inspect more thoroughly, I found the window sills filthy and the tops of the kitchen cabinets still covered in dust. Christopher agreed to send the crew back to re-clean and blamed the lapses on having too many crew members and unclear task assignments.
Ten days later, when I finally moved in, I pulled the refrigerator out to plug it in and found dirt and dust underneath and on the back half of the unit's top -- the front half had been wiped clean, but not the back. Behind the lowest pull-out cabinet, I found a thick layer of fine sheetrock dust that had clearly never been touched. I cleaned all of this myself and sent Christopher photos, reminding him I'd paid a premium price for what was supposed to be a thorough, premium clean given the known contamination.
His response was to list everything his crew had done, blame the carpet installers for the dust (which doesn't hold up -- the dust was only found in the untouched area below the pull-out, not on the pull-out itself, which the carpet crew would have equally affected), and suggest that if I'd been more polite when reporting the problem, he'd have come back again. He ultimately refused any refund.
For $800, I expected a crew equipped and briefed to handle a known asbestos-adjacent job, and a genuinely thorough clean of every surface I was told would be covered. Instead I got missed hazardous dust in multiple spots, a defensive response when I raised it, and no accountability. I can't recommend LC Cleaners who portrays themselves as high level professional cleaners while delivering a low quality job.
Sandra
